Lowe's

Never buy anything from Lowe's. They are SCAMMERS disguised as a reputable company. I received a Primo water cooler advertised as "new". The box was torn apart, the the top and bottom gone and only styrofoam to support. I had no option but to dispose of the remnants. It's very possible that we received a REFURBISHED item. The previous PRIMO we owned lasted us almost 10 years with the pump sort of failing at the end. Instead of trying to figure out to fix it, we ordered from Lowe's thinking their price was decent for the item because Sam's Club and Costco were out of Primo's under $200. A little over 2 months, it's defective (does no cool water and everything comes out warm). We contacted Lowe's who, gave them the whole spill about the "no box" and the circumstances. They assured us that this was not a problem, and that Fedex will take care of boxing it at their expense. So we scheduled for a pickup with Fedex noting that there is "no box" and faced no objection. A Fedex rep showed up today and said he won't take it without a box. This resulted in additional hours spent over the phone and they prompted me to re-scheduled another pickup with them, saying "this time we should have no issues", adding an apology that "it wasn't noted correctly". I thought that was that. Then some Fedex supervisor called me changing his tune and saying they WON'T take it as it and that even if it was dropped off at a location, it won't get accepted. I do not have a vehicle that fits the cooler and I shouldn't be liable for driving 12 miles to drop it off at a location, but I wanted to find out if there is a distinction between a pickup and a dropoff. I have now started a credit card dispute and I'm in the process of submitting a complaint with BBB.

Do yourselves a favor and spend the extra money, if you have to, to buy your appliances from a trustworthy source to get a "brand new" item with a reliable return policy. I purchased another unit through Costco knowing their guarantee is trustworthy. They have their own staff to pick up large appliances if a customer is not satisfied. Lowe's simply scammed us, exploiting our limitations.

Don't buy anything at lowes i purchased…
Don't buy anything at lowes i purchased 1 item with 12 problems until it arrived,
Including getting canceled twice
Delayed
In hold for 60 minutes
And so on

Lowes return policy specifically states that if a purchase was made on a debit card the customer has the option to get their refund as cash or to have the money put back on their card. MY STORE IN WAVELAND REFUSED TO RETURN MY CASH AND DID NOT GIVE ME THE CASH OPTION STATING THAT THEIR "NEW" SYSTEM DOES NOT GIVE THE CASHIER THE OPTION OF REFUNDING CASH IF THE PURCHASE WAS MADE ON A Debit CARD. On April 12th I purchased a skil saw and an L square with my debit card at the Lowes store in Waveland, Mississippi. The saw was broken and the square was not needed. Approximately 1 hour later I returned to the store to return the items. The cashier proceeded with the return and informed me that the refund would go back onto my card. I told her that I wanted the cash so I could purchase another item. She immediately informed me that she could not give me cash as the items were purchased on a debit card and the money HAD to go back to the card. I was later told by the store manager that refunds had to be made in the way that they were paid and there was no longer an option of receiving cash for a debit card purchase. It is now 5 days later and WHILE LOWES HAS THEIR MERCHANDISE BACK, I STILL DON'T HAVE MY MONEY! BUYER BEWARE! IF you need your refund immediately I suggest you NOT USE A DEBIT CARD TO MAKE PURCHASES AT LOWE'S, YOUR MONEY WILL BE STUCK IN CYBERSPACE SOMEWHERE AND YOU WILL BE STUCK AT THE MERCY OF WHOMEVER HAS IT. LOWE'S WRITTEN RETURN POLICY FOR DEBIT CARDS IS ABSOLUTELY WRONG THE STORE DID NOT AND REFUSES TO ABIDE BY IT.

BOUGHT A DOOR HAD TO CALL 10 TIMES WAITING THREE HOURS WAS SUPOSE TO DELIVER TODAY I CALLED THEY SAID I WAS DOWN FOR DELIVERY BUT THEY NEVER UPDATED THE SYSTEM SHE SID HE WOULD COME SUNDAY I SAID ITS EASTER C ALL HIM BACK NOW AND TELL HIM THA. T NOW THYE SAID THEY WILL COME SATURDAY WSH ME LUCK! I PICKED OUT A STOVE MICROWAVE OVEN AN DISHWASHER JUST CXLED THAT... I GOT MEAURED FOR A KITCHEN FLOOR THEY NEVER CALLED ME BACK THE FLOOR WILL OST 441 TO BY ITLL COST 1400 DOOLARS W INSTALLTION 79.99 IS WHT THEY WANT TO MOVE MY WASHER AND DRYER 112.00 FOR TAPE THE CRAZY LIST GOES ON... NEXT PEOPLE TO GO OUT OF BUSINESS! HAT A WAIST OF TIME

I ordered a Samsung refrigerator from Lowes on June 4,2017. The web site indicated that it would be delivered June 16 but I did not hear from them. I called and they told me it would be delivered on June 22. The evening of June 21 Lowes called me to let me know my order would be delivered. On the morning of the 22nd someone called and told me that my fridge did not come in and that it would be July 8th before I could get it. I spoke to numerous people at Lowes, the assistant manager tried to be helpful but he wasn't able to get any real answers, the first customer service rep was polite. He told me the fridge had shipped from the manufacturer that day and would take 3 - 5 days to reach their distribution center and then another week to get to the store so the store could deliver it. This fridge could have been shipped across country in a shorter period of time. The customer service rep could not even cancel the order he had to switch me to someone else. The person that I was transferred to could not cancel the order and was not helpful at all. He indicated that the store would have to do that and that they would call me but they never did call. Lowes needs to inform customers when an item is out of stock and what the lead time is for getting it in. Instead they continue to give you false hope and false dates for delivery. Needless to say I will not be purchasing anything from Lowes again. Today there are to many choices for shopping to deal with a company that can not meet customer expectations.

Lowes, get your act together.

Your system of delivery is not efficient. You should be giving these manufacturers enough business that they would drop ship items like this for you.

Your customer service reps should have the authority to cancel orders and make decisions to save an order it possible.

Keep customers informed of out of stock, special orders and delays to orders.

Don't charge credit cards until the item has actually shipped to the customer. I was charged the day I ordered the item and have had to pay interest on something I am not going to get.

A young lady in paint help me out her name is Amrita katawaroo she was new didn't know alot but I appreciate that she was willing to help

My washing machine delivery/install was outsourced to XPO. 2 guys showed up, one did not speak English and I could only understand 1 out of 30 words the other guy said. The drain hose was too short so the lead guy tried to connect the extension from the original washer which was much wider. I expressed concern about leaks and asked them to test. Sure enough, water floods my floor. And so they left without completing the install. After the left the fill hoses, which they had hooked up, started leaking. Tried to call Lowe's 3x but no one would pick up so I had to drive there. Told that installers aren't supposed to extend hoses. And that normally the install company will not come out a second time even if there's an issue (really?), but I could speak to a manager about it. So I did- bought longer drain hose and scheduled new appointment. XPO sent the same people to my chagrin. After unscrewing the fill hoses and getting water all over the place was told the leaks were from the valves which was interesting because I didn't have valve leaks before the install to my knowledge. Then the guy went to hook up drain hose. Is a hose which accommodates 3 port sizes but the guy didn't get that and I had to coach him through cutting off the widest part at the end to expose the smaller part that fit snugly over the port. The hose was longer than needed and the guy shoved most of excess hose into standpipe. I asked about curved plastic piece to hold hose because saw in manual supposed to use it and he told me you only use it when mounting to a wall. He also had no intention of securing the hose to the pipe. I couldn't find the cable tie so gave him a rubber band for lack of a better solution. Later, during a wash cycle, the hose flew out of the standpipe. Had to call a plumber to fix this and the leaks. I would have been better off installing the thing myself. I sent an email to Lowes and XPO about what happened and asked for reimbursement of plumber bills. Was told by Lowes rep someone would call me and no one did. Someone from XPO did, however, and sent me Amex gift cards to cover the cost of the plumber bills. Will never buy an appliance from Lowes again.

Update: No one from Lowes ever called me, however someone from XPO did.

I've been putting brick pavers in my backyard and it's been a years-long project. I've been getting the large 900# totes of sand from Lowe's. I usually get them from a different Lowe's than the one this review is about. One of the times, I didn't get the tote bag back within the 90-day return window (there is a $20-$23 deposit). The manager at that store said that she could override the 90 day return policy and she refunded me the deposit money. I turned right around and bought another tote along with hundreds of dollars worth of other materials. In fact, I have spent a minimum of $50,000 at Lowe's over the last 30 years, fixing up and remodeling three houses that I have owned over that time span.

I decided to get a tote of sand from the Tempe, AZ store, #3000, because it happened to be convenient. Well, once again, I went over the 90 day limit (I've boaught at least six totes from them). It turned out to be 110 days. I went to the Tempe Lowes and the manager on duty told me that Lowe's basically lost THEIR deposit on the bag because I was returning it past the 90 days and that he had had to buy another bag to replace the one that I was attempting to return. I asked if I could get store credit. Nope. I told him I was going to turn around and spend $400 just on that visit (8 - 4'x'8 lattices and and 24 - 2x4 ground contact lumber.). Nope. He wouldn't have any of it. There was nothing he could do. Now, I knew this was a lie because the manager at the other store was able to override that 90-day return policy. So Matt was lying through his teeth. If he had been honest with me and said he WOULD not override the policy instead of telling me he COULD not, I would have had some modicum of respect for him.

But because of Matt's lackadaisical attitude toward me, Lowe's has lost a customer. Oh, sure, I'll buy some small items from them if I'm in a pinch, but it's the big orange HD for me from now on. And I plan on telling EVERYBODY about my experience with Matt, the manager on duty at 2:45 pm of the Lowe's on 777 E Baseline Rd, Tempe, AZ *******, Lowe's store number 3000.

Sorry I caught you on a bad day, Matt.

The WORST time waiting for an installation. Nobody called and I'm still waiting for the phantom installer!

Ordered the only vanity they had with a kickplate, delivered without the kickplate, took multiple trips & still wasn't what was ordered

I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming my purchase.

On Monday 4/23/2018 I received a voice mail concerning the delivery. In a return call I made I was told my new refrigerator would be delivered on Thursday 4/26/2018. I arranged to take the day off from work. I received a phone call Wednesday evening 4/25/2018 telling me the delivery window for my new refrigerator would be a 4 hour window centered around 3:00 pm Thursday 4/26/2018.

At 2:34PM Thursday 4/26/2018 I received a call from someone identifying them selves as a Lowes delivery truck person, telling me that my new refrigerator would be delivered within 30 minutes. I removed all food from my working though VERY loud refrigerator so that it could be set aside, and the new one put in its place.

As one, two, three hours went by with NO further contact, I contacted Lowes. I was surprisingly told that my old refrigerator was to be picked up today, Thursday 4/26/2018, and my new refrigerator delivered on 4/29/2018.

I was shocked that no one from Lowes would do ANYTHING to retain my business, other then say were sorry.

I can go to Rochester, NY small claims court, file a small claims lawsuit for a $10 fee, for 1) cost of my loosing a day of work, 2) loss food due to your telling me the delivery was 30 minutes away. Lowes options would be 1) send an employee to argue against my claim, perhaps paying that person $10 an hour for the 20 minute drive there, the 20 minute wait until my case is heard, the 20 minute argument, and the 20 minute return drive. So, perhaps $20 for that persons time. Then theres the chance Id win my case. Or 2) you could ignore the small claims suit, and I would win by default.

And still, NO ONE from Lowes company will do anything more then say were sorry.

LOWES ---- I purchased the refrigerator online, very clearly the online date stated November 15th, I haven't had a refrigerator in 2 weeks. I called Lowe's and spoke with a lady in a certain department, that is in charge of the shipping / customer service. I mentioned to her, my mom just got out of the hospital, i have some of her medications that needs to be refrigerated, and my fridge just broke down, i gave her the order number so she can see the purchase i had just made. Anyway i asked her, if it would it be possible, if i paid extra, to get it delivered earlier than November 15th, she said she couldn't, which i understood, i told her i would just put the medications in my neighbors fridge. Today 11/14/23 I get a call from Lowe's and this person tells me "Your refrigerator will not be on the truck till Wednesday 11/15/2023, hence you will not get it till 11/16/2023".I told the person, that this was absolutely terrible customer experience, he acted like he didn't care, and there is nothing he could do, i asked if i could speak to someone, i was transferred to a Debbie, she was very understanding but at the same time, mentioned their transportation was a third party, this was who their corporate office decided to do business with and there is nothing she could do either. I can't even get a two hour window, i have to wait from 10am to 10pm for my fridge to be delivered on 11/16/2023. Lowes you should you be ashamed of yourself and the way you treat your customers. Not worth even given 1 star, but had to or it was not letting me post the review. I will never buy from you again. You guys are liars. I should have looked at the reviews to see how you guys lie about your shipping.

Hello all, sometimes we all need to buy something from the company, then we pay the bill. But how good is the company to refund our money? This one is the WORST.
I overpaid my bill for $251 in March. I called 5 times already asking for my refund check.
1st call- they told me the check was sent and I need to wait. It's funny, because LOWE's credit company wants us, customers, to pay the bill on time. But when they need to pay us back, we need to WAIT.
2nd call - called to tell me that I never received the check. The representative "canceled the LOST check", and I'll receive another one.
3rd call - May 25th, my check was CASHED? I never saw a check. I requested that you send me the copy of the CASHED check with my signature on it. Under investigation.
4th call - June 10th, reported that I never received a copy of CASHED check with my signature on. They promised to send me the copy again.
5th call - July 21st, reported that I NEVER received a copy of CASHED check with my signature on. The representative promised me that I will receive my copy no later than August 4th.
Today is August 18th, NEVER received my refund or copy of the CASHED check.
SHAME on you.
I can be reached at *******154. Olga G

Buyer Beware We purchased cabinets from the 13th St Gainesville
Store in Feb. They were delivered 2 wks early. We were remodling our kitchen. When u purchase cabinets & ctop from Lowes u must pay for e everything up front no 50% down & bal when done.
So you are at their mercy. Wswere heraased by cotinuas calls saying we must put cabs in house.
We live here there is no room in the house. They said if we,didn't do it they wouldnot be installed. OK
Next problem installer come out took old cabs down & found mold. I told him it would be fixed that night & he could come back Fri. He said he would have to fit us in whenever. We spe t over 15,000.00
& he's going to fit us in. No calls sowe we t out Fri morning he shows up. The sales person called us on our cell & told us he was at our house waiting
We went home 10 min if that he left
Now we have to wait. Hecould of called on our cell or she could of called him.
Countertop people are scheduled to come out Tues to make a template for the granite. Horrible experience spending good monies Tobe harassed
Not k owing if they will so up. I already filed with the BBB. If I would of read reviews before we bought our cabinets & installation, we would of not used Lowes

I purchased a fridge, over the stove microwave, and a double oven from Lowes, in 2018. After 6 months of having the fridge, it started freezing all my groceries and ruining them. They sent A&E out to repair it a total of 6 times within 6 months, to no prevail. Finally, I had enough of the runaround and contacted Nikki in Customer Relations. She had the local Lowes store send me out a replacement fridge.

My microwave stopped working around 2 months ago. Lowe's sent a company to work on it. They never got back to me, so I contacted them on 2/7/22. They advised me that an email was sent to Lowes on 1/31/2022, to notify them this would be a buy-out, which means that the microwave couldn't be repaired. I called the local Lowe's store and spoke to Daniel in the appliance department who had no information about this. I called back and spoke to Demetrius, a manager who had no information and referred me to their warranty department.

I called the warranty department and spoke to several agents and was on hold for a total of 1 hour waiting to speak to the agents. I was advised that they were requesting a buy-out and that I would receive a refund check in 7-10 days for the amount that I paid for the microwave.

On 2/16/22, I called and spoke with Jakarta who informed me that it hadn't been issued. I called the Executive office and spoke with Nikki who informed me that she would investigate it. She called and left me a voicemail message stating that a refund would be issued. So, nothing was done until 2/16/2022, until I complained to the Executive office.

I've been without a microwave for 2 months, now. Their warranty process is deceptive. When they sell you the warranty, they don't advise you of the painful process and that you may be without your product for months, and that you will have to continue to follow up on the process, and eventually complain to the Executive office to get anything done. I will NEVER purchase an appliance from Lowe's again! They are beyond unprofessional.