LPT Medical

I was contacted by LPT to 'trade in' an older portable o2 concentrator my Father had purchased. I was told I could get $750 back (not a credit- but a check) if I sent the older unit for a new on. I sent two batteries- the smaller and a lager 3 hour battery. This seemed like a good deal. After I rec'd the newer unit (with only one battery)and had sent the older one in, I was notified I would only be getting $500 back. I gave the name of the original contact employee at LPT who told me on the phone the $750 but there was no follow up..."it's policy to only offer $600" and the older unit needs new parts. The condition of the unit was NEVER discussed with the original contact. I had to contact them twice for the $500 and when it did come it was made out to the wrong person... good product but HORRIBLE BUSINESS PRACTICE.

There is so much wrong with this company. Just need to go somewhere else to do business. There refund policy will cost you hundreds.

I have called 3 times today and each time they took my phone number and no one called back. I made sure to asked if they were open and whom ever answered the phone said yes.

Placed an order for one item, the day they were to ship, they canceled my order and said they "didn't have enough supplies to fulfill my order"
What a waste of time

I started having problems with my G3 portable unit in late January. I contacted LPT and although their technician made no attempt to troubleshoot problem over the phone, or even ask what the display read, she said it was " the column ' and would cost 300 $ to repair. Although the unit was under warranty for nearly another year, she said that " columns: were excluded. We sent the unit overnight UPS on Feb1. They said they would call and tell me what was wrong with it and how much to repair. I called a week after it was received and they said it had not even been looked at. Eventually they sent a unit to the wrong state TWICE. They sent units that did not work TWICE. My many calls and emails usually were not returned. I had to call repeatedly to get any response and then they would tell me there was nothing wrong with the it. This is a necessary life saving piece of equipment that I was without for nearly 3 months due to the worst customer service I have ever experienced. I finally gave up and sent the still malfunctioning unit directly to Inogen. I am spending 450$ to get a refurbished unit from them because LPT would not repair it. TERRIBLE SERVICE

I purchased an Oxygen Concentrator from LPT Medical and was told I had 90 days to return it from Mikey their salesman. Within the first 30 days or receiving the machine I called and spoke to Mikey telling him the machine was so loud we couldn't be in the same room with it. Mikey then told me to run it for a while and it might calm down. It Did Not! I called back and told him I would like to exchange it for a quieter one. He suggested I put it in another room until he could get back to me. Well he never returned the call. I called again and said I just wanted to return it for a refund. Again he never got back with me. I called today and was told it only had a 30 day warranty and could not be returned. I explained I was told I had a 90 warranty and basically was told to bad it was out of warranty I could not return it.
The integrity of this company is not good. I don't recommend purchasing ANYTHING from this company.
They put you on hold when you call with a complaint so long they hope you hang up. When they do come back to the the phone the person you wanted to talk with is never available. And no one else wants to hear your complaint. DON'T BUY ANYTHING HERE! BUYER BEWARE!

I have to have a portable concentrator as I still am active and do outside work. The lines connected to a regular concentrator won't work for me outside. Too much resistance in the length.
I have an concentrator issued by Medicare and it is an in the house machine!
I wish to continue an active life as I am still able with an occasional recharge and I monitor my oxy count often! I use as necessary!
You folks have been very informational and receptive to a new customer. Your staff is quite capable about info I requested.

Jack Newell
I have been quoted for a new machine (G5) at a great discount! Possible Item# ******* as shown on the price list.

My mother in law bought a Zenolite Oxygen Concentrator from this company on June 7th of this year. Included in the purchase price of $3495.00 was a "lifetime warrantee." The unit stopped working last week, while she was out of town. When she called to get it fixed, the man told her he would sell her another unit for a mere $1000.00 with a "lifetime warrantee." She told him she didn't want to buy a new unit, she wanted this one fixed at which point he transferred her to someone else, who first told her to remove the battery for an hour and a half, then put it back in. She did. It didn't work, so she called them back to tell the man it didn't work, at which point he told her he would sell her a new unit for $1000.00.

When she again said she wanted the one she had already purchased, fixed, because it was under a "lifetime warrantee, he transferred her to a woman to schedule a pick up of her unit.
At that point she was informed that she would have to pay $90.00 for shipping to have the unit picked up. Then she asked for a loaner unit she could use, until hers was fixed.
The woman told her she could "purchase a loaner" unit for a mere $390.00.
This is an outrage to treat elderly people this way.
The unit lasted only less than 6 months. She paid a lot of money for it. And now, because their crappy equipment broke down and she wants to have it fixed, she must somehow come up with almost $500.00, for a "lifetime warranted machine?"
I called the company myself to find out why this poor woman, should have to pay for a "loaner," when it is their machine that broke down!
The response I got from a woman named, Malory, was the broken record technique of dealing with upset customers. She jus kept saying, " if she wants a loaner unit she has to purchase one."

Mom was in tears. She is on a fixed income and can not afford all that money.
So my point is, this company sells crappy equipment, warrantees it for a lifetime and then rips off the elderly when their crappy, "warranted", equipment breaks down.
Does this sound like a company you want to do business with? Buyer beware!