LPT Medical

I spent several thousand dollars on an oxygen concentrator. It is a POS. I'm having to send it back for repair, which will cost me 90$. A replacement "loaner" concentrator will be 400$, so I will be homebound over the holidays.The 6 hour battery lasts maybe 3 hours. The 4 hour battery lasts maybe an hour and a half. Every SINGLE word the salesman said to me was a lie. BEWARE!

LPT Medical adviser Chase helped us select a portable oxygen concentrator. After discussing our needs, Chase suggested the Zen-O Lite machine, which was less expensive than the Inogen we were considering, and had more features. Chase was beyond helpful and knowledgeable! The Zen-O Lite is perfect for us! What a wonderful experience working with LPT Medical, and what a wonderful product!

LPT Medical falsely states they have a working relationship with Medicare and Blue Cross Blue Shield. That is NOT true. If you purchase a portable oxygen machine from LPT Medical your costs will NOT be reimbursed, because this company does not have a relationship with Medicare or Federal Blue Cross, Blue Shield...no matter what they claim.

I purchased a Zen-O-Lite POC through LPT Medical a year ago. In early-November it messaged me to Check Vents. I called for service. One of the features that led me to GCE was that the patient (me) could replace the sieves. I was informed that the sieves were backordered. It was recommended that I send it in for factory service. I paid LPT in advance ($90) on November 12th for round trip shipping. They sent me the shipping label. I have now been without my POC for over a month (It's December 15th) and still no POC. I have been back on Oxygen tanks for almost six weeks waiting for my Zen-O-Lite to be fixed and returned with sill no projected date of delivery. Avoid Zen-O-Lite, GCE and LPT!

My mom bought a condenser about six months ago, they told us she would have to pay 90 to have it shipped back (its under warranty) and if she needed a loaner that would be 300. When I called and complained they told me that "if my parents had asked" they would have told them shipping and loaners weren't covered. Never mind that everywhere else if something is under warranty they don't charge shipping. The best they would offer me is 150 instead of 300 for the loaner. Acted like they were doing me a favor. Scam artists that prey on the elderly and invalids- my mom needs this in order to leave her house, as she has stage 4 lung cancer. Better Business Bureau has PAGES of complaints, very similar to ours (https://www.bbb.org/us/co/denver/profile/oxygen/lpt-medical-inc-*******8714/complaints)