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Lulus has a rating of 3.6 stars from 551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lulus most frequently mention customer service, great quality, and many compliments. Lulus ranks 56th among Women's Clothing sites.
This company responds to reviews on average within 2 days
The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)
Lulus used to be great and easy to buy from. I've literally been buying from them for 7 years now... however, my most recent experiences have been enough to make me never want to buy from there again. First of all, 90% of their items are CHEAP quality and are priced highly expensive. And it's only gotten worse over the years. Most of their casual clothing alone is priced between $50 - $90. Casual clothing! I'm talking about literally a tee shirt you can find at Target for $15. Two expensive dresses I bought from them, one was casual and one was formal; both of them ripped and fell apart on the first wear. You think you're getting good quality items based on the price, but you're not. I've seriously bought better quality clothing off of Amazon before. But, the thing that has recently turned me against them is their ridiculous return policy. First of all. Lulus sizing is constantly off. It's never been consistent for as long as I've been ordering from them. But, I am also someone who is in-between sizes. So I usually have to purchase an item in different sizes to see which one fits better. Which means that I end up returning the sizes that don't fit. However, Lulus now has a policy where if you return over a certain amount of money/certain amount of your orders within 6 months to a year, they will put your account on a "modified return policy". They are also supposed to warn you and inform you if they're going to do this to your account. They did NOT warn me, nor did they inform me that they did this to my account. I only found out that my account was placed on this policy because when I tried to return an item, it told me I could only receive store credit for it and that my account is also subject to being blocked from ordering from them anymore. When I complained about this, they told me that it should've been clear upon checkout, and that I should have seen it there. But nope! I checked out like I always have and everything was exactly as it always is. So let me see if I understand this correctly... they price all their items at unreasonably high amounts, their sizing inconsistently varies, and yet they expect you to get your size correct and expect you to like everything you order or else your account gets penalized for returning items back too much. How is this fair to people who fluctuate in sizing and are not always consistent in clothing? Do they expect all of their customers to look like the models on their website? Do they expect people to like how every single thing looks on them? Maybe if the items were actually worth their prices, people wouldn't have to return so much. I mean really... who wants to pay hundreds of dollars for clothing that's not even gonna last long? It's just very unfair. This is an ONLINE clothing store. It's not like customers can just come in and try on clothes to see if they fit. I have never experienced a store (online or an in-person) that has a policy like that. People should be able to purchase and return as much as they want without getting penalized. They clearly implemented this policy because they just care about how much money they're losing from returns. Oh and one more thing. They recently started charging restocking fees on every return. Most retail stores only charge restocking fees if you return an item that's damaged or has visibly been worn. Well now at Lulus, even if the tags are intact and it hasn't been worn or even opened, they will still charge you a restocking fee. And yes, I confirmed that with a customer service rep. She said it's a new fee that they are charging on any returns. Like really... Anything else y'all want to do to prevent customers from getting their money back? I will no longer be purchasing from here. I can't continue to buy from a place that doesn't value their customers. No customer should ever be penalized for needing to return items that don't fit them or that they don't like. I have loved Lulus for a very long time but, they have completely lost my loyalty. Time for me to find a new and better place to shop. I hope this helps to warn other customers.
Ordered the Road to Rome Berry Red Wrap Maxi Dress, it's reviews were great so I took a chance. The dress is pretty, it's a bit difficult to figure out how to properly put it on (it's a wrap dress) and it did not include instructions. The fabric however sadly shows EVERY imperfection or undergarment detail. Unsure if I will return the dress and purchase one similar from another site. I think if you are stick thin with no curves then this is the dress for you.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
2 dresses looked way better in the pics, sizes are larger than standard,
So unflattering
Had to pay $130 duty to come in to Canada,
4 outfits fit fine. Customer service refunded shipping and accepted return. Happy with the result in the end.
Amazing quality of clothing and unique styles equivalent to specialty dress shops at a fraction of the cost. Just when I think I've seen all the things I can't live without a whole new group of favorites appear. I'm totally addicted to Lulus!
The sizing was all over the place and so was the quality. I didn't realize the return policy was 30 days, thought it was 60. Bought them online and after I mailed them back, they said no refund. I'm out about $500 and the only thing they offered was to "donate" the clothes. Will never, ever order from them again.
Hi Nicole, thank you for sharing your review! We're so sorry to hear that your return was not accepted outside of our Return Policy. We're happy to hear that you've been in touch with our Customer Care team and they've been able to take care of this for you! If there is anything else we can assist with, absolutely let us know. Xo
I have ordered 2 dresses and 2 cardigans from this site, one sweater had to be exchanged for another size, one dress had to be returned because it just was not right for me. The quality of each item was very good and the exchange/return policy was easy. I am always a little nervous about estimating sizes, but I feel I can get what I am paying for with lulus.
I check this site daily... slightly obsessed. Customer service is hit/miss. Shipping is fast, quality is good and returns are easy! I purchase mostly party dresses from here and have never been disappointing. Love lulus!
Lulus is always a decent dining experience. We came for the prefix menu today for Thanksgiving and it was a very nice menu with many items not specific to Thanksgiving. The one issue was the 2nd course. Very strange that all three choices had goat cheese. If you are allergic to goat cheese you are out of luck. Why would a chef design a menu with three goat cheese dishes. Very odd. If someone has an allergy they should be able to do something for them prefix or not. Offer them two soups. It was just bad menu planning.
Hi, David! We are Lulus.com, an online clothing company. It looks like your review was intended for a restaurant with a similar name. Please feel free to update your review and check us out at:https://www.lulus.com. Xo
I was skeptical after reading some reviews but I fell in love with two dresses and took a chance. On the website there is reviews from real customers who can enter their size, weight, etc and it gives you a chance to compare their reviews and your measurements to find the perfect size. Once I found the two dresses I wanted for my bachelorette party that is in a week I opted for three day shipping which was only an extra $9.00. They arrived right on time and I am in LOVE. Exactly how the website described them. I will be order again and recommending to friends.
Great clothes! Everything on this site is super cute. I bought myself the best swimsuit ever. All their clothes are unique. The designs are much more fun and interesting than anything you could find at a local store. This is definitely a site to check out.
Used this dress for my bridesmaids and they all looked beautiful! The dress has adjustable straps that are very helpful as the girls did not need extra alterations done to the chest. My bridesmaid is about 5'1, ordered the XS. The dress was a long for her so she required a hem.
I used only once, washed it according to the instructions and this happened. Also I left a review at lulus but they never published it. I learned that they're not honest with their reviews, they only publish the good ones. I won't buy again at Lulus.
Tip for consumers:
Look for reviwes out of Lulus website.
Products used:
Dress
Hi Lidia, thanks for sharing your review. We're so sorry to hear that the Brings You Back Wine Red Two-Piece Midi Dress tore after being hand washed in cold water and hang-dried. This should not have happened and we'd love to take care of this for you.
Please know that the best way to reach us for help is by reaching out to our Customer Care team (lulus.com/customerservice).
We are in compliance with all FTC guidelines and do not withhold any customer reviews from publication on our site. We moderate all reviews by hand to ensure all feedback is personally read. This can cause a small delay, however, every review we receive is published. Your recent 1-star review will be published within the next 72 hours.
In hopes we can help turn this experience around for you, a member of our team will be reaching out to you directly via email. We look forward to getting in touch. Xo
Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. As I tried on the piece it blew my mind and exceeded my expectations-
Lulus has just gained a frequent customer! Thank you! Now for the shoes…
Carmen
Queens NY
I'm so disappointed in myself for not reading reviews prior to ordering from LuLus. Seems to be a common issue as I received an email regarding my return and it stated that due to hair and fibers, I could only get online credit. I like many others have stated, tried dresses on once, immediately after a shower, no makeup, no deodorant, and no pets. Once tried on, I immediately put back into the packaging and box for return. These were both black dresses and would virtually be impossible not to have a fiber or hair on it. I would bet had I looked closely, I would have seen hairs or fibers upon opening, What a complete disappointment. Due to principle, I will look into options of getting my money back. And I wouldn't have given any stars for a rating but it wouldn't let me post otherwise.
I ordered several beautiful items from Lulu (which I love), but I decided to return a couple. I had two interactions with customer service about the timing of my return and the amount being refunded. Both interactions were quick, easy, and polite. They really worked to appease the transaction and it was so simple! I hate when shopping gets complicated - this was so easy, and I'm a happy girl with beautiful new clothes!
I ordered my wedding dress and got a medium. I called and let them know the medium was too large and they sent out a small promptly! Their quality is great, and customer service is even better! So
Glad I chose LuLus for my wedding dress! More than please with this company. Pictured included are the small and medium!
I heard about Lulus through a friend and thought I would visit their site. I found items that seemed reasonably priced and on trend. This was my first time ordering clothing online. I received my orders yesterday, they came in two separate shipments - all 4 purchases fit perfectly. I am a bit hesitant to purchase anything from Lulus again however due to the duties applied and the exchange rate. You can expect to pay an additional $50 per $100 spent on Lulus items due to the conversion and when you receive the items an additional $30 per $150 for duties. So in all with two orders I feel like I spent $160 additional. I wish there was a Lulus Canada site.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We ordered a dress and received it quickly but unfortunately, it was not the dress we ordered. I contacted customer service and they reassured me that I would not be charged any return or restocking fees. I sent the dress back and we received a full refund in less than a week. Though our purchase didn't work this time, I would definitely shop with them again.
Hi, Rosemarie!
Thank you for taking the time to share your review. We're so glad that you were able to connect with our Customer Care team after having this unusual experience. Our team is absolutely here for you! If there is anything else we can help with, please feel free to let us know. Xo
I ordered 3 items. Two dresses, based on the sizing I got an L for both. One was too big, the other too small! The necklace I ordered is totally cheap looking I can't return anything because they were on clearance. First and last time ordering from them!
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Genie!
Thanks again for your review. I am reaching out to remind you that we received and refunded your order on 8/24. The refund should have taken about 3-5 business days to post back into your account.
We would love to hear your new review of us and see if there is anything else that we can do for you! We hope to hear back soon! XOXO
I was iffy to order off of this site because I am not much of an online shopper and whenever I order something online it never turns out how it's supposed to. However, I just received my order from Lulus today and it is 100% what I wanted and then some! I cannot express enough how happy I am with my order. I typically don't write reviews but I had to in this case. I ordered a dress, heels, and necklace and everything turned out perfectly. It was great quality and great material. Hands down 5/5 stars.
Let me start by saying I haven't even received my order yet but I would already order from them again. I received an email from UPS stating that my order had been delivered. I was home at the time it was delivered and we also have cameras and a UPS truck never came to our door. I called the company and without question they already shipped me out a replacement dress. Just the fact that their customer service was wonderful I would order from them again. I cant wait to receive the item, which will be here before the end of the week!
Although dresses were nice and good quality I returned as neither of them fit. Tags were still on dresses as they were only tried on for less than 5 min and then placed back in box for return. LULUs claims tags were not on dress when returned which is false. How do I prove tags were on dress? Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! Terrible company.
Tip for consumers:
Do not expect a refund
Products used:
None
Hi Lisa! Thank you for sharing your review. We are so sorry to hear of your disappointment regarding your recent return. This doesn't sound like a typical situation at all and we would love to look into this for you right away! If you could please email us at love@lulus.com using the subject line, "Review Moderation" and your order number, our team would love to get you taken care of! Hoping to hear from you soon, XOXO
I just ordered about $300 worth of clothes from here. It was my first order from them and I havent received it yet. I googled them to see how long their standard free shipping takes, and I found these reviews in the search. Now Im worried that if there is a problem they have bad customer service and I wont be able to return an item. For an online store - this is a bad reputation to have. I need to be able to count on a store to take something back if I dont like it, because you cant try it on beforehand.
I hope I dont regret my order.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been shopping here since highschool, I am now 23 and it is still one of my favorite sites to order online. Its so rare to find a company with affordable cute clothes as well as great customer service, which they have. I usually only do reviews when something negative happens, but felt inclined to for Lulu's bc they really seem to care about their customers and accommodate me whenever possible. Highly recommend! If any issues arise, which can happen with online shopping, they actually care to resolve the problem.
I got a floral dress and some block platform heels. The dress has pockets and it fit true to size. The shoes did also, soooo comfortable. My graduation from college was a major fashion success because of Lulu's. Everything cme in way faster than expected, too.
Most of their items are made in low-wage countries, the quality is poor and won't lost. For the price, I would also expect the items to arrive on time and be the correct size. I ordered a shirt for a trip to Italy, it arrived after 3 weeks two sizes too big. I didn't have time to exchange it before mg trip. They refunded me, however without the shipping cost. They gave me a $15 credit, which is abysmal when considering it wouldn't include free shipping. This company is not worth it, cheap, overly trendy garbage that will last you maybe one season if you're lucky.
Hi Ali,
Thank you for taking the time to leave a review! After receiving your review, we did reach out to you via email. We never want a customer to be dissatisfied with their ordering experience, so we hope we can help!
I'm truly so sorry that you received an incorrectly sized item in your order. I appreciate that you brought this to our attention so promptly after receiving your order, as this allowed us to make our quality control team aware of the discrepancy so that we could address it internally. As you mentioned, you did return this item and we refunded you in full for its cost on 12/20/2018. I did that you stated you were refunded without the shipping cost. It looks like your order was placed with free shipping which is why there was no shipping cost for us to refund. I hope this helps to provide clarification regarding the refund!
In hopes that we can do something to make this up to you, I upgraded the shipping on your new order at no additional cost! Rather than the free standard shipping your order was placed with, I'll have your package expedited at no cost to ensure it delivers to you by the end of this week! At Lulus we pride ourselves on quality and service, so we never want to cause any inconvenience for our customers. In hopes that I can help with your new purchase, I also applied a 20% coupon to it for you. This way, you can receive the best discount available!
Lastly, I saw you have some concerns about purchasing items made internationally. While we pride ourselves on the quality of all of our items, I completely understand preferring to purchase items made in the USA (it's my personal preference, too)! We do have a wide selection of items made domestically, which you can browse by searching "Made in the USA" on our website.:)
I hope this helps to improve your overall experience, and in turn your view of Lulus. I'm eager to make up for this past experience, as we really want to regain your trust in us as a company! Please feel free to respond to the email we sent if you have any questions or concerns - we would be happy to help.:)
Have a great day! XOXO
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Hi Kelly,
Thank you for taking the time to share your review! I'm sorry to hear that the sizing of the dresses wasn't as expected. We want to assist with this however we can, so a member of our team has reached out to you via email. We have refunded your original shipping fee to help cover the cost of return shipping, if you would like to send the items back to us.
In regards to duties and taxes, we're so sorry if these exceeded the expected cost. These customs fees are applied by the Canadian government when items are imported. For this reason, Lulus has no way to predict or control the cost of duties and taxes. If you do make a return, the CBSA may be able to refund you for these customs fees. We've sent you the form to do so via email.
I hope that this helps! If there is anything further that we can assist you with please don't hesitate to let us know. We really value you as a customer, and we're eager to regain your trust in Lulus as a company.
Enjoy the rest of your day! XOXO