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Lulus has a rating of 3.6 stars from 551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lulus most frequently mention customer service, great quality, and many compliments. Lulus ranks 56th among Women's Clothing sites.
This company responds to reviews on average within 2 days
The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)
Lulus used to be great and easy to buy from. I've literally been buying from them for 7 years now... however, my most recent experiences have been enough to make me never want to buy from there again. First of all, 90% of their items are CHEAP quality and are priced highly expensive. And it's only gotten worse over the years. Most of their casual clothing alone is priced between $50 - $90. Casual clothing! I'm talking about literally a tee shirt you can find at Target for $15. Two expensive dresses I bought from them, one was casual and one was formal; both of them ripped and fell apart on the first wear. You think you're getting good quality items based on the price, but you're not. I've seriously bought better quality clothing off of Amazon before. But, the thing that has recently turned me against them is their ridiculous return policy. First of all. Lulus sizing is constantly off. It's never been consistent for as long as I've been ordering from them. But, I am also someone who is in-between sizes. So I usually have to purchase an item in different sizes to see which one fits better. Which means that I end up returning the sizes that don't fit. However, Lulus now has a policy where if you return over a certain amount of money/certain amount of your orders within 6 months to a year, they will put your account on a "modified return policy". They are also supposed to warn you and inform you if they're going to do this to your account. They did NOT warn me, nor did they inform me that they did this to my account. I only found out that my account was placed on this policy because when I tried to return an item, it told me I could only receive store credit for it and that my account is also subject to being blocked from ordering from them anymore. When I complained about this, they told me that it should've been clear upon checkout, and that I should have seen it there. But nope! I checked out like I always have and everything was exactly as it always is. So let me see if I understand this correctly... they price all their items at unreasonably high amounts, their sizing inconsistently varies, and yet they expect you to get your size correct and expect you to like everything you order or else your account gets penalized for returning items back too much. How is this fair to people who fluctuate in sizing and are not always consistent in clothing? Do they expect all of their customers to look like the models on their website? Do they expect people to like how every single thing looks on them? Maybe if the items were actually worth their prices, people wouldn't have to return so much. I mean really... who wants to pay hundreds of dollars for clothing that's not even gonna last long? It's just very unfair. This is an ONLINE clothing store. It's not like customers can just come in and try on clothes to see if they fit. I have never experienced a store (online or an in-person) that has a policy like that. People should be able to purchase and return as much as they want without getting penalized. They clearly implemented this policy because they just care about how much money they're losing from returns. Oh and one more thing. They recently started charging restocking fees on every return. Most retail stores only charge restocking fees if you return an item that's damaged or has visibly been worn. Well now at Lulus, even if the tags are intact and it hasn't been worn or even opened, they will still charge you a restocking fee. And yes, I confirmed that with a customer service rep. She said it's a new fee that they are charging on any returns. Like really... Anything else y'all want to do to prevent customers from getting their money back? I will no longer be purchasing from here. I can't continue to buy from a place that doesn't value their customers. No customer should ever be penalized for needing to return items that don't fit them or that they don't like. I have loved Lulus for a very long time but, they have completely lost my loyalty. Time for me to find a new and better place to shop. I hope this helps to warn other customers.
I have tried about 7 different dresses from Lulus. My size is medium and I matched it with their medium size as well online. I bought 2 dresses of the same style but with different colors. One dress will not zip up and the other one was tight at the hips and the waist! Another dress had sequins but then everytime I wore the dress, the sequins kept falling off. Yet still, another dress was a wrap style dress and my boobs were not covered at all by the dress. I give up. I am NEVER buying from them again. They do ship the dresses right away and if you ship things back within 10 days, you can get a full refund. (I really appreciated this, check the fine print first however, if it's a final sale for eg.).
They also offer free shipping on orders >= $50 compared to shopwo.com's $100 order total.
Tip for consumers:
Free shipping on orders over $50 and free returns if shipped back in 10 days (shopwo.com gives you 30 days) or else $7 is deducted from your refund. Also the dresses arrived very fast.
Products used:
None
I have had the worst time dealing with returns from Lulus. I have spent almost three hundred dollars here thinking returns would be easy. Nope. They received my return package for my order on April 12th and I have not received one email regarding my return. It's like nothing even happened. I'm so disappointed because their clothes are so cute and would totally continue to shop here if their returns didn't suck so bad. Having a good return policy and following through is key to online shopping. Will be warning my friends and family about the scammers that run this site unless I get my money soon.
I had an issue with Lulu's the first time-- and posted about it. Their customer service team got in touch and helped out-- indicating they wanted me as a return customer. So I did end up taking the bait and ordering again. My item has been "untrackable" since it cleared Canadian customs. I have contacted their customer service only to be told that they can't do anything on their end-- no responsibility to customers for ensuring the goods arrive? It has been 21 days since I placed the order- this is unlike any other experience I've ever had with an American retailer before. Will NOT be ordering again- and hope my goods arrive because it seems I have no options except to wait and hope.
Hi Tatyana,
Thank you for taking the time to leave a review! I'm so sorry for the disappointment with your order. After receiving your review, a customer service supervisor did reach out in hopes of finding a resolution. We applied a 20% coupon and refunded your original shipping to help offset the cost of duties and taxes, which are applied by the Canadian government. We also issued you a full refund for the top which arrived with signs of wear, and are taking steps to prevent this in the future with our quality control team. Additionally, we sent you a $25 store credit in hopes of helping with your next order!
We truly appreciate your feedback, as we're eager to provide the best online shopping experience we can, and reviews such as yours help us to do so. If there's anything else we can help with, please don't hesitate to be in touch. We would be happy to help however we can!
Have a lovely day! XOXO
Fantastic customer service and great selection of clothing! I've only contacted cs once or twice, and they were very fast to respond and help. No problems with returns and exchanges. I have shopped at lulus.com since 2010 and placed over 60 orders total. They use UPS Surepost (UPS to Post Office) for almost all packages - very rarely UPS ground. No problems receiving my orders.
PS My bridesmaids wore dresses from Lulus and looked gorgeous. Best value for the price!
I have been very happy with my dress purchases from Lulu's. I like that I can ask them to alert me when an item I wanted is back in stock. The dresses are priced fairly and are made well. I returned one item and was given a prompt refund. The only complaint I have is that the dresses are so very long. They seem to be made for extremely tall women.
Cant tell you how much I love this company / clothing site. I'm usually hesitant to shop online due to not trying on the clothes before and having to make confusing returns, etc. I have loved every single piece of clothing I've gotten so far (and I have ordered a lot). Everything is outstanding quality and resembles the picture online perfectly. I have made some returns due to sizing, and it is SO easy! They make the return label for you, all you have to do is print it. They also send you emails letting you know they've received your return order, when they are processing the refund, etc. I'm going on vacation and usually would go in person to shop at Express, Maurices, etc. however Lulu is so much easier, better quality, cuter stuff, and just better! Decent pricing too. I told my sister about it and she is already obsessed as well! Thanks lulu!
Hi Madison!
Thank you so much for taking the time to leave such a wonderful review. We always want to hear what our customers say no matter the experience. We are trilled to hear that you love us so much! We appreciate every order you place and hope to send you many more.
Have a beautiful day! XOXO
Do not order from this company! I returned $340 worth of merchandise using their return shipping label. It took me six phone calls with customer service to talk to a human being. Now I am told UPS lost the package and that they will not refund my money! This is outrageous. I will never order from this company again and will warn friends not to order. I have never received such poor customer service from a retailer.
Hi, Kerry! Thanks for leaving your review. We're so sorry to hear of this unusual return experience. We'd love to look further into this. Could you please provide a previous Lulus order number? We will personally reach out via email from there. Looking forward to your reply!
I love Lulu's! It has become my fav online website to buy. Their costumer service is great, they are always responding their live chat, email or phone calls, so they never leave you hanging. The quality is really good and well some items may not be able to be returned because is Final Sale and they specify it on their website so I don't know why some people complain about it, you need to read before buying...
Returns are free and exchanges, everything is so easy with them. I'm comparing this to other websites I've bought from and Lulu's is the best SO FAR...!
Great service, great clothing. Most everything has been true to size and we've easily and without concern have returned or exchanged what has not fit. We've had a bit of an issue with zippers where they're tight at gathered or banded waistlines but feel that is to be expected.
After horrific experience with Doris Wedding and Hebeos I was so hesitant to order a dress online but Lulus renewed my trust.
I ordered 6 dresses- I'm wearing 2- return the other 4 with easy prepaid QRS code via UPS and quick refund into bank account.
If you order from Doris Wedding or Hebeos you will not be able to return it. Zero return policy regardless of what it says online. Both Chinese companies that are not held accountable by BBB. Awful. Awful. Awful. I'm donating 3 dresses to woman's organization at expenses of $600.
Please see attached photos which are screen shots from email correspondence from customer service Hebeos versus Lulus.
Tip for consumers:
Investigate if company based in China- I repeat ZERO returns or exchanges. You order it you own it.
Products used:
2 dresses (one for rehearsal dinner and one for wedding)
I have ordered 4 things from Lulus: 3 dresses & 1 pair of heels. All 3 dresses I ordered were white, & the only complaint I have is that they were a little bit see through, but other than that, I'm in love! Their dresses are excellent quality, & their shipping & customer service is fantastic. The heels I ordered are very nice as well. Everything I have ordered fits true to size. I 100% recommend Lulus if you need a cute dress for any occasion!
I love this store! I came upon it looking for bridesmaid dresses and was unsure if it was legit initially. After some google research, I learned it was indeed a legitimate business so I decided to order and give it a try. I have not been disappointed since. The size guide is extremely accurate and helpful. The clothes fit how they look in the pix, and they are delivered quickly. I'm very pleased. Each piece I've ordered is even prettier in person.
Tip for consumers:
The size guide is spot on.
Products used:
Shirts, jacket, swimsuit cover.
I have NEVER had a problem ordering from Lulu's. I love their website, I shop with them at least once a month. My clothes always ships and delivers when they are suppose too, Lulus is my favorite shopping website. Just waiting on them to open a store in Texas.
I just received my first order from Lulus. Now I will start by saying that I do a lot of my shopping online. When I received my package, I was impressed with how quickly it got to me (In Canada) and the quality of the fabrics. Now I was aware that I would have to pay duties as It had mentioned it on the Lulus website so it was an extra $85 for 4 dresses. I ordered using the size charts but unfortunately 3 of 4 dresses did not work for me. I contacted lulus to start an exchange and was originally discouraged with the process but after being in contact with a customer service representative, I can honestly say I was very impressed and would not hesitate to order again. They were helpful and happy to assist me in finding a solution. The fantastic customer service will have me ordering again!
Tip for consumers:
Thanks Lulus!
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I just received my dress today and I am so pleased.
The packaging was beautifully done. The two piece dress was wrapped very nice and they also supplied complementary dress bag! The martial of the dress is very good Quality. I ordered a large the skirt fits perfect on my waist. I'm short so I do have to get it tailored. The top is tight but I also have very big breast. I do wish I could have order a different size for my top and bottom. I might have to buy a size up just for the top. But I will definitely recommend this company!
Products used:
Two piece dress
Very disappointed that this dress was ordered for our daughters graduation and Lulus sent the wrong size! Phoned to get correct size sent overnighted but staff said it had to be two day?! I let them know it was a fault of theirs and two day service is a day too late, her graduation can't be pushed back! Please think twice before ordering something especially if it's for a special occasion!
Hi Melissa,
Thank you for taking the time to share your feedback with us. We're so sorry that you received an incorrect item in the original shipment! We're eager to assist you, so a member of our team contacted you privately on 7/10/19 in hopes of assisting further.
As you mentioned in your review, when you initially called us we were unable to provide a replacement for the next day as there is a cut-off for when expedited shipments can be sent by the shipping carrier. As a result, the earliest a replacement could have been delivered using overnight shipping would have been two days later, as it would not be able to ship until the next day. If we had a way to ensure you received the replacement on time we would have gladly sent one - we apologize again that we weren't able to provide a replacement within the time constraints for which it was needed!
We previously refunded your original shipping fee, as we don't want you to have paid for shipping services for an incorrect item. Although the order is outside of our return policy, we can accept it back for a return and full refund to your original payment method! We have sent a pre-paid return label which you're welcome to use to send it back.
At Lulus we pride ourselves on quality and service, so we would like to do something to make up for this. We have issued you two store credits and a coupon to use on your next order as a gesture of apology! We really value you as our customer and we're eager to regain your trust in Lulus as a company. Please don't hesitate to contact us if you have any questions or concerns!
Have a lovely day! XOXO
Update - I was contacted by customer service after this review and given my full refund which I greatly appreciate.
I have been a fan of lulus for a while and consistently ordered A LOT of their clothing. I have never complained or had issues until this week and after the lack of customer service I received I will stop shopping there. The strap on a bathing suit I ordered broke - I purchased this item in January but have yet to wear it since it just became summer - the tag is still on the item. When I contacted customer service they offered a 25% refund so I could go get their item fixed. No one has time for that. I requested a full refund or simply to send a non-defective one and they refused. The woman had the nerve to tell me I should try the item on when I get it - obviously I tried it on to make sure it fit and obviously it didn't break at that time or I would have contacted them a while ago. Very uncool and upsetting. Be careful.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had ordered a pair of Free People denim shorts that came in the wrong color/style. I had seen in reviews that this had happened to more than one customer. I called customer service and explained the situation. The woman (I wish I saved her name!) was so patient and helpful. She went as far as to contact the warehouse and have them screenshot a photo of the shorts to her, which she then forwarded to me. We confirmed these were the correct pair and she then also informed me that they were now on sale, so credited me back the difference. I received the correct pair days later. I wish everything was this easy. In a world of ordering online and therefore having more returns that usual- this was such an amazing customer service experience.
Products used:
dresses, jeans, shoes
I was extremely pleased with the quality of this dress. I bought it a size up so that it would be elegant and still be flattering on my hourglass figure. The color is a more true turquoise blue than shown in the picture, which is fine because I didn't want something that was too purple or too bright. The other great thing about this dress is that the built-in underwire is removable so you don't have to deal with finding an ugly bra underneath!
I absolutely love Lulus! But I did not like two of the skater dresses. It did not conform to my body like I had hoped. Other than that everything else I've ordered is great quality, functional, and I receive so many compliments! I would love to become a model!
Lulu's Fashion Lounge, Inc.'s target market is definitely for the "20 something" age group but there are enough classic designs that even a "Baby Boomer" looking for a nice "After Five" dress can find something. While most of the dresses are modeled by models who are 5'7", there is also a good size guide that provides information on the length of the dress from the shoulder. This is especially helpful for those of us who are a petite 5'0" or under. On the particular dress I purchased, the hemline was just "above the knee" which is where I wanted it instead of being 5 or 6 inches above the knee as shown on the model. The quality of the dress was very good - definitely comparable to what I had originally purchased online and will be returning from Macy's. I would definitely recommend Lulu's.
I have ordered from Lulu's at least 10x and each time has been excellent. I've had seamless return experiences and I love that some of their dresses are Made in the USA. The quality is a lot better than I expected for the price and always really cute. I've been consistently impressed. One piece of advice though, always order one size up.
I ordered this blush maxi dress on Jan. 31 2015 and it arrived to Canada on Feb 12. The quality was magnificiant and I was satisfied that the arrived in less than 2 weeks. Many say that their items are expensive but you get what you pay for plus tracking number included. Thank you Lulu*s! I will order again.
Tip for consumers:
Most of the sizes run small or junior sized. Best for petite or slender frame but other sizes are available. Also read the measurements carefully because they do note whether the hips, waist, or bust is fitted or loosely fitted.
Thank you for your sweet words, Ellen! We love our products and our customers, and hope we can provide everyone with a wonderful online shopping experience. If there's ever anything we can assist you with, don't hesitate to reach out! XOXO
Can't stand this website! I bought a heels from this, after a long time, about two weeks, I received, OK. But to my surprise after just a couple of wears the side has completely came apart. Then I contact with their customer service, they refuse to do anything! I am very angry! It is a cheater.
Very pleased with quality of jumper and dress. Received in 2 days as promised, and only $7.00 for 2 day shipping. An item I returned do to length was free of charge and credited same day as return received, which was 1 business day. Very happy with entire experience. Definitely will shop Lulus again.
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Hi, C. G. Thanks for taking the time to leave your review! We're sorry to hear that you've had trouble with the sizing and fit of our items. At Lulus we want you to feel comfortable and confident wearing our products. Our team of stylists (lulus.com/customerservice) would love to provide you with personalized assistance to help you find items you'll be sure to love. We're here for you and would be happy to help! Thanks again for sharing your feedback, xo.