- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Lulus has a rating of 3.6 stars from 551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lulus most frequently mention customer service, great quality, and many compliments. Lulus ranks 56th among Women's Clothing sites.
This company responds to reviews on average within 2 days
The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)
Lulus used to be great and easy to buy from. I've literally been buying from them for 7 years now... however, my most recent experiences have been enough to make me never want to buy from there again. First of all, 90% of their items are CHEAP quality and are priced highly expensive. And it's only gotten worse over the years. Most of their casual clothing alone is priced between $50 - $90. Casual clothing! I'm talking about literally a tee shirt you can find at Target for $15. Two expensive dresses I bought from them, one was casual and one was formal; both of them ripped and fell apart on the first wear. You think you're getting good quality items based on the price, but you're not. I've seriously bought better quality clothing off of Amazon before. But, the thing that has recently turned me against them is their ridiculous return policy. First of all. Lulus sizing is constantly off. It's never been consistent for as long as I've been ordering from them. But, I am also someone who is in-between sizes. So I usually have to purchase an item in different sizes to see which one fits better. Which means that I end up returning the sizes that don't fit. However, Lulus now has a policy where if you return over a certain amount of money/certain amount of your orders within 6 months to a year, they will put your account on a "modified return policy". They are also supposed to warn you and inform you if they're going to do this to your account. They did NOT warn me, nor did they inform me that they did this to my account. I only found out that my account was placed on this policy because when I tried to return an item, it told me I could only receive store credit for it and that my account is also subject to being blocked from ordering from them anymore. When I complained about this, they told me that it should've been clear upon checkout, and that I should have seen it there. But nope! I checked out like I always have and everything was exactly as it always is. So let me see if I understand this correctly... they price all their items at unreasonably high amounts, their sizing inconsistently varies, and yet they expect you to get your size correct and expect you to like everything you order or else your account gets penalized for returning items back too much. How is this fair to people who fluctuate in sizing and are not always consistent in clothing? Do they expect all of their customers to look like the models on their website? Do they expect people to like how every single thing looks on them? Maybe if the items were actually worth their prices, people wouldn't have to return so much. I mean really... who wants to pay hundreds of dollars for clothing that's not even gonna last long? It's just very unfair. This is an ONLINE clothing store. It's not like customers can just come in and try on clothes to see if they fit. I have never experienced a store (online or an in-person) that has a policy like that. People should be able to purchase and return as much as they want without getting penalized. They clearly implemented this policy because they just care about how much money they're losing from returns. Oh and one more thing. They recently started charging restocking fees on every return. Most retail stores only charge restocking fees if you return an item that's damaged or has visibly been worn. Well now at Lulus, even if the tags are intact and it hasn't been worn or even opened, they will still charge you a restocking fee. And yes, I confirmed that with a customer service rep. She said it's a new fee that they are charging on any returns. Like really... Anything else y'all want to do to prevent customers from getting their money back? I will no longer be purchasing from here. I can't continue to buy from a place that doesn't value their customers. No customer should ever be penalized for needing to return items that don't fit them or that they don't like. I have loved Lulus for a very long time but, they have completely lost my loyalty. Time for me to find a new and better place to shop. I hope this helps to warn other customers.
As you know when you buy clothing online, you never know what you're going to get. I was pleasantly surprised on the quality of the clothes ( No extra yarn hanging off, good material, and no defects) For the price point, I highly recommend.
Ordered 3 dresses that looked really cute online. It took several months and several emails to get them. Quality was very poor. Not worth the money I paid. I kept them because I probably would never get my money back. I wanted them for an occasion but because of the poor quality I can only use them to wear around the house. Will NEVER order from them again! Now I carefully read reviews before buying items
Mistakenly bought $150 gift card for Lulus (should've been lululemon) have contacted them 12 times to try to get a credit-they won't. Contacted Blackhawk (they service Lulus gift cards) they won't. Either could help me but they want to force me to spend my $ there. They're just too lazy to help. Would never shop here!
I love the clothing, but sucks paying so much for CND prices and I got charged a duty tax of $96 this time for 3 dresses. A USD of $196 cost me over $350 in the end! Yikes. Cute clothing though. Two dresses I have to return for quality (zipper, and one was very sheer) and one I can't because it's Final sale( really pretty but weird in the bust area. But usually everything is awesome.
My dress came in time as it was expected. It came new, never opened, never worn. I was a bit worried about sizing but I checked their size chart, measured myself and ordered "S", even though I usually wear "XS". This is the first time I ordered clothes on this website and will definitely recommend it!
Honestly this company has SLOW SHIPPING!
Tried to get my bridesmaids dresses from here took two times longer than it normally does and I live in the united states. I specifically didn't want it to be signature required because I am never home to accept mail. They don't even give you an option to just have your mail dropped off. Because it came so late it really screwed me. I do NOT recommend this company at all!
Hi Francis,
Thank you for your review. We're so sorry that the shipping of your recent order has taken longer than anticipated! We want to make sure this is resolved for you, so a member of our team has reached out to you privately in hopes of providing a resolution.
Orders placed with standard ground shipping do take an estimated 4-10 business days to deliver, depending on several factors from the shipping carrier such as the volume of packages they're processing, the route the package takes, weather conditions, etc. It looks as though your package was out for delivery on the 4th business day in transit, but the shipping carrier was unable to deliver it as addressed.
We've provided some more insight into this in our email, along with some possible solutions. We would be happy to help coordinate whichever solution is best for you! Please feel free to respond to us at your convenience to let us know how you would prefer to proceed. We hope to hear from you soon!
Have a great day! XOXO
I order from Lulus.com more than from anywhere else. They have the cutest clothing and are always offering email coupons and discounts. People consistently compliment anything I buy from Lulus. Returns are free, making ordering something pretty risk-free. I have made a few returns and they were quick and easy. They also have great customer service if you have questions.
To be honest, I had a not so great experience with customer service over a misunderstanding on a return refund, but I totally amend my previous review! A service rep contacted me after seeing my review and not only got my refund, but went beyond and above to give me a discount, which I think is even more than I deserve. Will definitely be ordering again now that I know how much care they give their customers.
Hi Sarah!
Thank you so much for your review. I have just responded to your other review asking for an order number. Thank you for including this here. I do see that your scan was one day late, so our program flagged this as late. Unfortunately drop boxes do not always get scanned the same day. I have removed this from you order and you will be refunded today. Please allow 3-5 business days for this to post back into your account. You are welcome to keep the credit that we sent you. Along with the credit, **** is a 20% off code that you can use on any order in the future. The store credit will not expire. Of course my mission is to help resolve this issue and get the review removed or improved, but my main goal is that you are happy and the issues are resolved!
I hope to hear back from you soon. Have a wonderful day! XOXO
My to go to, most amazing, and honest company to shop online with. Their customer service is top notch, and clothes are of great quality. I recommend them to everyone I can. I've never been disappointed in anything I've bought, and always receive compliments when I wear my clothes and shoes as well!
It's my first time shopping at Lulu's and I'm very happy and impressed with the quality and the accuracy of the size. I'll definitely recommend it to everyone I know and it has become my favourite online clothing shop. All of their styles are trendy and classy. The only downside is they only order limited qty for each size so you need to be quick!
I had an excellent experience with Lulus; they put me at ease by connecting me to a stylist. Once I spoke to the stylist, which was the same day I requested one, she went over a few dresses with me. I ordered 2, one for the ceremony, the other for reception, & I was SO satisfied with both. I'm so happy with Lulus, their prices, & material, & customer service!
Tip for consumers:
Great customer service, spoke to a stylist, put me at ease, helped with picking out 2 perfect dresses. FAST SHIPPING. great material. affordable. I'm in love, with Lulus.
Products used:
wedding dresses
I ordered express shipping for my wedding shower and the box never showed up. I was devastated, so I contacted them for a refund. They basically said I have to start an investigation with UPS which could take 8 days then they would consider a refund. What I ordered was not super cheap so it was really challenging to figure out a back up plan. I ended up having to where the same dress I wore to my engagement party. Here I am 15 days later with no refund. I do NOT recommend, I will not shop here ever again.
Tip for consumers:
Don't.
Products used:
Never got them
Hi Samantha!
Thank you for your review. We are so sorry to hear of your disappointment in this claims process. Shipping carriers are liable for lost packages and we do have steps in place to hold them accountable. We've reached out personally via voicemail and email to ensure you're taken care of with an immediate resolution.
We hope to get in touch soon!
AMAZING! Everytime i order from Lulus.com I get my purchases on time and they are exactly what i ordered. I love their clothes it's sometime a bit over my budget but it is worth check out and shopping there i love them.
I love and adore this site. So many cute items and at a decent price for us CND. I had to stop buying from them though because the duties are so much! It's too bad. I order three dress and had to pay over $90 duties. I did have to send 2 back(1 was on sale so I couldn't) and I did fill out the form for our government duty free and they did give me back $60 because I had to return them. It; s too bad! LULU can you please figure out a way to work with them. So much more business would be had here.
I have been ordering from Lulus for a while now and have ordered tons of clothing from them. I have never had a problem with returning clothing or exchanging. I recently received a pair of pants that tore the first time I wore them. I reached out to customer service unaware of what to expect and I must say aside from them responding quickly, they really wanted to make everyting right. Thank you so much Lulus! I appreciate everyone one of you for your quick response and giving me all my options.
Hello Martha!
Thank you so much for taking the time to leave a review! I am so happy to hear your experience. We take great pride in our customer service and am so glad that you receive this service. We look forward to sending more orders your way! If you have any questions or concerns feel free to email, live chat or call us at 1-866-918-5858.
XOXO
Love the quality of all products! Beautiful colors, great materials, excellent styles! I purchased from Lulus, earring, sunglasses, dresses, tops, shoes. Love them all! True to the size! Great prices! I get compliments all the time on all my purchases! I'm recommending all my girlfriends the site. A couple already purchased as well and they love it!
Started out as a loyal customer - NO MORE! I don't know who the incompetent people running this place are, but this is RIDICULOUS! Do NOT count on Lulu's to get your return right when you send something back. I returned a pair of leather sandals. Instead of crediting me the $138.00 I paid for them, they credited me $12 for the cheap, plastic pair they would not let me return (and I wanted to - ugh!). Then they argued with me and told me I was too stupid to know which sandals I returned. Then they gave me store credit (store credit? Really? So I can have the pleasure of a repeat experience with you?) for a partial amount instead of the FULL refund, because THEY screwed up! This loyal customer is GONE!
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Candice,
Thank you so much for taking the time to reach out and leave this review. We hope that we can learn from this experience and improve your outlook on us. I do see that we have refunded this item back to your original form of payment. We are very sorry for the less than perfect customer care you received and for any mistakes that we made on our end.
I have a supervisor reaching out to you as soon as possible to discuss this order, review and resolutions for you.
We hope that we can turn this experience around for you. Please let me know if there is anything else that we can assist you with!
Clothing all looks really cheap and poorly made... fabric does not lay right on the body. Sizes are extremely disproportionate; you can be an xs in one dress, small in the next, and medium in the third, and they still may all look bad. Clothing does not form to body the right way, prepare to have to get everything altered. Pictures online with the models are very misrepresentative of the clothing. One good thing is the return process is easy, which is great because I had to return EVERYTHING!
Houston, TX has certainly grabbed on to this amazing site of stylish clothes, So simple and yet effective. I'm loving everything all the way to the basic designs so so in love with how you guys really take the time to put the shoes together so well with each set of different styles & accessories. Big thumbs up to you guys, and I cant wait to buy another set and not have to go in store and spent hours trying to put something together.
XOXO, Diana
Shipping is verrryyy slow. I ordered a dress I plan on wearing this Saturday for my Junior prom and if it doesn't fit, I'm afraid I won't have time to find something else. I'm really upset I still haven't gotten a shipping confirmation and it's been 9 days! (It was supposed to come on April 20.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nicole!
Thank you for contacting us and leaving a review. I am sorry to hear this has not arrived. After looking this over, I do see that we emailed you on 4/16 informing you there would be a delay. I also see that we have refunded the shipping. If you would like to call or chat in, we can help swap this out for another item if you want or provide further processing information to help you!
I hope you have a great day! XOXO
UPDATE: Customer service reached out to me within an hour of posting this review and replaced my items immediately and refunded my shipping. THANK YOU! So happy and pleased :) Can't wait for my items and to spread the word about Lulus!
First time ordering from this site and paid extra to get my clothes shipped early since I was going on vacation and wanted the items for the trip (obviously). The package says delivered but it clearly wasn't. Contacted customer support and all they could do was open an investigation with UPS and have me wait 8 days and then maybe they could give a refund or send a replacement if the dispute is resolved... WHAT? I've never had such awful customer service. This has happened before and other companies will immediately send me a new package with the same items while they investigate.
Maybe you're a small company, but please 1) give me a refund for the shipping and 2) expedite a new order so I'm left a happy customer...
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had a problem with a return, and Ashley and her supervisor came up with a resolution that was acceptable to everyone. Thank you!
This is exactly what customer service should be, and I appreciate it! I will shop on their website again, and highly recommend it!
Hi Staci!
Thank you so much for reaching out and contacting us. I am sorry for any trouble with your order before. We were happy to assist you with this issue! I will be sure to pass this to Ashley!
If you have any further questions or concerns feel free to email back or call us at 1-866-918-5858.
XOXO
I loved this dress when I seen it and was skeptical with ordering online but after looking at the reviews I had to give it a try. I am in love with the quality and shipping time. I went to David's Bridal to compare and still chose my Lulu's dressbover them all.
Tip for consumers:
Less than a week shipping and great quality. Definitely trust worthy site.
Products used:
Wedding Dress
Their quality has gone down unfortunately. I have shopped on LuLus site for several years, but their material quality has gone down, and prices have gone up! Wrap dresses are always odd fitting, and only look good in the photos because they pin then in the photoshoot. I am going to take a break from an future orders till they get their stuff back in line!
Hello Lauryn,
Thank you for your review! I'm sorry to hear that you haven't been satisfied with the quality or fit of your recent purchases. We really value you as our customer, and want to help with this if we can. A member of our team has reached out via phone and email. We've also issued a store credit to your account in hopes of helping with your next order!
At Lulus, we're always making efforts to provide the best possible online shopping experience. Feedback such as yours is truly important to us, as it helps us to make improvements wherever we can. If there's anything we can assist you with, please don't hesitate to contact us!
Have a lovely day! XOXO
Shopping at lulus is always a great experience! The clothing, shoes, and accessory choices are amazing where you can find something for every event and the prices are reasonable. Customer service is great as well.
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Hi Maggie,
Thank you for your review! We're so sorry to hear that you were disappointed with your order. We're eager to look into this further so that we can find a resolution!
We reached out to you via Sitejabber's system to request your Lulus order number and/or your email address. Please feel free to reply at your convenience and we'll help however we can!
Have a great day! XOXO