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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I spoke with them a few days ago and then again today and both times I received wonderful customer service. Could not recommend them enough. They are wonderful and their products are also great!
There was a problem and am very happy with customer service and how fast the problem was handled. Can't wait to be young and beautiful again. LoL
Thank you so much for reviewing your experience and sharing the love! Happy we were able to assist and can't wait to see you on your Luminess journey! ❤
Did not receive. Haven't received the package still
My color is too light for my skin tone and I need to send it back for a little darker shade
Fair is a perfect color match for me. Love the air brush texture thar evens out my skin tone without a heavy cakey look
We are so happy to hear you are loving your Luminess Products!❤️
I have the luminess spray machine and love it but it takes time to use. I wanted to try this method to see if it would be the same. I found even after following directions the foundation had a "mask" feel. I felt I had to use way too much of the hydration spray and still felt caked on and difficult to even out. I will stay with my luminess spray machine
TYSM for reviewing your experience! We are always looking for ways we can improve, and super appreciate your feedback! ❤
Positive- Luminess airbrush products have great coverage. Last all day. I would like to see the products come in larger sizes.
Thank you so much for taking the time to share your experience! We appreciate your input and will take it into consideration for future improvements!
I was a bit skeptical about this product because everything I've tried does not give me good coverage. I Love this spray foundation and would highly recommend it. It's very light and doesn't clog my pores. I will buy again!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This is a Christmas present so it have not been used
Thank you for leaving your review with us! Let us know how it turns out!❤️
I had to return this because a friend gave me one on the same day I received this.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Eveything is at your fingertips, making your shopping experience simple. I love you can try before you buy….I just wish you could swap out for a different shade. Mine is wrong and the 800 number won't get me to an agent.
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you!
I did not get the setting spray, and you sent me two kits
I still have not tried it will probably try it this weekend. Excited to try it
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
The brush bristles are very hard ans stiff. I feel like I have to spray on more foundation for full coverage per each application
Hey Alsyon! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
This site doesn't explain the difference between the to air brush instruments.
Hi Diane! We would love the opportunity to investigate your feedback further. It looks like we don't have a phone number to contact you on. We have sent over a Direct Message to you, please respond to your DM so we can get in contact with you or contact us back at 888-793-7474 between the hours of 8:30 am to 5:30 pm CST, Monday through Friday. Hope to hear from you soon!
The foundation and primer are great! Foundation was a great skin tone match. Will definitely order again.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
I am using it, it's very easy to use. That's what I have been looking for, far a very long time.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Right after the receiving my order I threw the package in my luggage and went out of town. It was a breeze to apply to my cleansed face and turned out perfectly. The only issue I have is the color is too light. I went to call but there is no service on cellphones where I am staying so I have to wait to call them.
Hi Amber! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Great experience ordering. I think I need a different shade so need to work on that.
We are so happy to hear you are loving your Luminess Products!❤️
This stuff works alright but I was expecting it to be easier to apply evenly.
Hello Loren! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This warms our hearts! Thank you for being the best part of Luminess!