Overview
Luminess has a rating of 3.8 stars from 7,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 1st among Cosmetics sites.
Instant Feedback
The primer wasn't open but the foundation was already opened looked like it been used also. Then the color is a little to dark.
Great, no problems at all. Very satisfied with the product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Product was not a good choice for my mature skin. It is very drying and enhanced all my flaws. I wish it had worked for me.
Hey Margie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have very fine lines around the corners of my eyes not too noticeable but this foundation made them more noticeable it settled into the lines.
Hey Stephanie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I was very happy with my breeze. I like the hands free makeup application better than regular hands on process. My face feels cleaner for it.
Thank you so much for taking the time to share your experience. Let us know if you need anything throughout your Luminess journey!❤️❤️
Great product and company! Ordering was super easy and the website was very helpful. Got my order in a timely manor.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Only trouble was tracking after email it was shipped. Tracking kept coming up not found
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
Sorry I ever bought this. I was fooled into believing the advertisement.
Hi Patricia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was expecting to have my order arrive the day after I left on vacation. But it came so fast I could take it with me!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Ordering was very simple order came when I was told it would very pretty packaging so far very happy with the way everything has worked out
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Just received the product yesterday. First, the color was way off. Second, the instructions on how to use were vague. So far, not happy with product
Hey Debbie! Thanks for leaving your review with us! We are so happy we got you taken care of by sending over a different color match! We also sent over a link to visit our Makeup Artist for you to ask any questions on how to use the system and the makeup! Let us know if you need anything else!
The application is really nice! I thought it might be a little to fussy with 3 steps to apply but it's so quick and easy and I love the look!
Thanks so much for leaving your review with us! ❤️
Great it's fabulous and easy to order would like the foundation base to be a little easier but still lurking a lot more to figure out
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
1/26/23 I'm returning the products, not comfortable with the airbrush. Please cancel any membership!
Thanks
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Used for the 1st time this morning and love it, however I had to use more of the foundation than expected for one time, seems to run out very quickly
Hey Tracy! Thanks so much for leaving your feedback with us! Our recommended drops is 4-8 drops! First time users tend to apply the makeup too close or push the trigger all the way down which can use up all the makeup. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I called after my first try and she suggested using the drops from the Love tube. I have tried once, but i still feel that the color is not right.
Hey Ruth! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Just received it have not used it not sure when I will to busy with holidays cooking and visitors looks complicated and haven't read anything yet
My wife wears glasses to see close up. She is quite frustrated after the first 3 initial attempts and is ready to throw in the towel.
I have not used this product yet- I had a procedure on one of my eyes and am not able to use makeup at this time
Hey Linda! Thanks for leaving your feedback with us! We completely understand and would love to offer further assistance on using our system! We have sent over an email to you to let you know of your trial period! Let us know if you have any questions, we are here to help!(:
Love the ease of it. The application of it it so fast that it take half the time. The match was perfect. It's so light weight. Just love it.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️