Overview
Luminess has a rating of 3.8 stars from 7,128 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.
Instant Feedback
As I ordered the trial for the air spray makeup and it arrived on time, but the product didn't suit my skin and it didn't turn out as I expected for myself. I tried to contact them many times to let them know about the return within the 14 day trial period but they didn't respond and then I got a bill for $92 which I wasn't aware of. The pricing and trial period specifics were not clarified at all.
Color was wrong. Had an allergic reaction and had to immediately remove. I contacted company by chat to remove any further shipments. Was told it would be $54 to keep the first items.
Hey Angela, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I didn't have any issues with my shopping but when the order arrived, I was having difficulty linking up the order with my account. I am currently having issues finding out to initiate a return because the shade ordered is lighter than my complexion.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Easy if you have the title details to enter in the search bar. Couldn't access it for nothing until I actually put the correct item I wanted. It kept suggesting another type of airbrush system. I just wanted something easy and convenient to order. Otherwise I like the way it's set up when you're selecting your color and it allows you to change a different color is a better fit for you.
Hello! Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
The color doesn't match I need to exchange for the correct color.
Easy to use for the foundation with the brush, but not that good for the primer.
Coverage is good but color looks pale on me and texture is a little thick, fine line is still there and also feel try.
Hi Tammy, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💗
I would love to have another shade. The shade that I had received was too light. I cannot do anything with it
Hey Eugeneia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
The color is too orange and I originally was being helped greatly to get a new color, now that I decided on a new color, I can't get a hold of anyone
Hey Shannon, We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
My obwr experience was good. I love the foundation. Very light weight. Not super thrilled about the concealer. It's really thick and a little
Too light for skin tone. I'll
Be sending that back. But the foundation and even the foundation brush I love! Thank you!
If you have any questions, feel free to message us directly. We’re here for you! 😊💖 You can always call us for a more immediate response 888-793-7474
Trial basis shade was too light. Called to get shade darker. It was sent promptly with another 2 weeks to try and I love it.
Hi Sheryl, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️