Overview
Luminess has a rating of 3.8 stars from 7,530 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.
Instant Feedback
I ordered this hoping it was in a spray bottle like my first order
Good
The customer service was attentive kind helpful nice effective
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Order arrived quickly, however the shade was not complimentary. The color matching service didn't work for me. The band for the tone that I believe I was in was way off. I've purchased other foundations using this same system, but this "Air" purchase was a fail tbh.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
These products are everything that they say they are! Beautiful coverage, color match is right on point!
Hey Ashleigh, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I have been using lip stain lipstick for over 5 years and I can honestly tell you is one of the best! I apply it once a day it lasts all day.
Hi Magdalena, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Is hard to navigate on your website it needs to be update. It took me too long to shop I had to keep putting my items on the basket over and over I almost give up. Irritated!
I have "mature" skin, so I didn't want to spray liquid make up into the wrinkles... not to mention having to prepare the ingredients. I returned the unopened package. I actually ordered in error.
Thanks.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I'm returning my order as I never approved this. I was thinking of it but decided not to order the trial. Why did it show up anyway?
Hey Ashley, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!
I was skeptical but I am a believer. I simply love it! The foundation covers up imperfection but it still feels very light on the skin. Customer service is outstanding!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Things are very confusing! I have a shipping address, but have a billing address! Still not sure if my order will come to correct place. That issue was resolved. I didn't like that I was charged extra dollar amount upfront with not my knowledge until after the fact! DON'T put charges to my bank before I've even received your product. This isn't how I'm A custom to having things done. It has all been resolved I was told I'd receive a full refund to my CC within a few business day! Thank all who participated in making this issue correct.
Sincerely,
Teresa
Thank you once again, Teresa, for allowing us the opportunity to assist you. We genuinely apologize for any inconvenience this situation may have caused you. Ensuring your satisfaction is our top priority, and we value your feedback regarding the preauthorization charge. Please don't hesitate to reach out if you require any further assistance. We're here to help!
Things are very confusing! I have a shipping address, but have a billing address! Still not sure if my order will come to correct place?
I was not a fan of the shade, it's too greasy, and the transfer onto clothing is awful. I sent an email trying to get a return because I did the try before you buy and I've still not had anyone respond. I'll be calling customer service.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sally, It was a pleasure speaking with you today regarding the review you left with us. We were able to confirm that the order placed was indeed for the foundation in the spray can - The Airbrush Spray Silk Foundation. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️