Overview
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I did not like the primer smell. Nor did I like the color match or the coverage on my face. It looked like I had no coverage just paint on my face.
I didn't get my perfect match and i don't have the time to send it back to get my rite shade so I'm not satisfied with my experience
Hello Nichole! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
My second time ordering the primer, foundation and brush set. Love the ease of using and the coverage is great for everyday.
We are so happy to hear you are loving your Luminess Products!❤️
Awesome great service fast and friendly. If I had to recommend this item to friends or family I definitely would.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
This is my 1st time using a product like this. I will say it takes a bit of getting used to but so far I do like the potential
Thank you so much for reviewing your experience and sharing the love! ❤
At first I didn't like it.I put to much on.After I start using a little.Its a difference..
It was a pleasure speaking with you and assisting you with your account. Please feel free to call our customer service team if further assistance is needed at 888-793-7474! 😀
Coverage is not what I thought it would be. On TV it shows covering sun spots immediately. Maybe with 3 or 4 applications. Not giving up on it yet.
But I got another spray I didn't order I'm sending it back I only use weekend take me forever to use first one. Please no more can of spray
Hey Barbara! We recently tried to contact you, but were not unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
This is nice foundation and goes on nicely. I will recommend to my friends.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Love the product definitely has given me an ego booster. So easy to apply and very flawless looking
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
The spray is messy to me, and the brush doesn't cover like I want.
Hey Iris! We recently tried to call you but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
Delivery was fine. Color does not match. Do not like ordering before I can see the product so I will not order again.
Thank you.
Hey Barbara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
I do NOT wish to keep the make up, you can't even see it on my face. So cancel my order & do NOT TAKE ANYMORE MONEY OUT OF MY ACCOUNT!
Stefanie Lawrence
I tried the sample kit. Light/medium. I love the weightlessness of the product and the coverage, but the color is just a little too yellow for me.
Hello Sheila! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Took longer than I expected but it was a good experience. I will be sending it back though because it is not the right shade.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Wow, the range of colours is huge. It's so big that it's sometimes hard to make the right choice. And the products are very good.
Faster delivery time should be included. It takes too long to have it delivered once you order it a week should suffice not 2 weeks
Thanks for leaving your review with us! All orders that haven't upgraded shipping take 5-7 business days for standard delivery! We are just as anxious as you are to try your Luminess and excited to hear more feedback from you! ❤️
My airbrush worked OK- once. I cleaned it then fixed it according to you tube instructions but it never worked. A complete waste of money.
This is the third time I have tried Luminess. Was hoping the new applicator was better. It just doesn't work for me. Have to return
Hey Sandra! We would love to help you throughout your Luminess journey and start airbrushing again! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
My order come in on time but the makeup shade don't match my skin an I'm having problems with the sprayer it don't spray right
Hey Linda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
- Visit Website
- Stafford, TX, United States
- Edit business info
Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heathermarie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️