Overview
Luminess has a rating of 3.8 stars from 7,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.
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Easy application, coverage is beautiful, hides all imperfections with feeling caked on and doesn't settle into wrinkles but rather it gives you a beautiful, natural look 💞 The blush is perfect, giving you a natural looking glow on your fa.ce. My makeup shade was a little darker than I wanted, it otherwise a beautiful, long lasting finish.
My mother lives with me because she has dementia. She loves makeup and ordered
Luminess using my credit card. When the product arrived I contacted Luminess and told them I had to cancel her order. They were very helpful and took care of the problem. From my perspective Luminess is a wonderful company.
Took a while to checkout due to pre-authorization I suppose, but it's fine...UPDATE...I sincerely appreciate the customer service reps reaching out to make sure that there were no more issues. Great experience so far, and I can't wait to try my new make up. Thanks again!
A friend told me about Luminess during a ski trip. I had been in the market for a new foundation and decided to give it a try. I really, really like it! The color I selected (medium fair) matches perfectly to my skin and I love the light but excellent coverage. The brush that comes with the product is very nice as well. I will continue using this product for sure and would recommend it to others.
I love the try before you buy option. It's my second time using this option. I love the makeup in a can it cuts down my grooming time in the mornings before work. I'm African American and when I wear it it's hard for people to tell that I'm wearing makeup instead I get a lot of compliments about my skin. Quick and easy. Try before you buy makes shopping easier!
My skin is very dry and after using a facial moisturizer and the Luminess Primer, I am still unable to get the foundation to blend into my skin well. But I am still continuing to work with it because Luminess is a quick routine which I love.
-Color match is poor, Mine was orange.
-The coverage is mediocre and can see pores through and does not set well.
-By the time it comes in the mail you have maybe a day or two to review if you like it and return.
-Customer service line is a joke, wait time was 100 min and a call back went straight into the holding again with no Live person.
-Sephora used to be my go to with their brand of spray foundation, nothing has come close. I am still on the search for something better. Unfortunately this is not it.
Took me a while to work out what was what.
Serum described as a spray yet came in a dropper bottle.
Sprays produce very cold product.
I don't think anything will last.
Cleanser unusual.
Generally instructions ate not clear
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I have been wanting to try this makeup for awhile. It's alright. It does however dry and makes my face feel strange. I also broke out shortly after trying it. I probably won't be ordering again because there are so many other brands to choose from. I used to have the air brush machine. I did like that.
* no matter how long I shake the can, the ball is always loose.
* the application is easy.
Still trying it out. Not sure if my 14 days start day I ordered or day received? Didn't receive till Feb. 5. So... probably will return items. Did enjoy the rose water serum. I have your airbrush system already. How do I return items?
It was a pleasure assisting you today! If you need any further assistance, please feel free to
Contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and
On Saturday from 9 AM to 6 PM.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Angela, We are reaching out regarding the recent review you left with us. We deeply apologize for the experience you have had during the checkout process and we wanted to ensure you are completely satisfied. If you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️