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Luminess

Overview

Luminess has a rating of 3.8 stars from 7,234 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,596
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

53,559 reviews
+25
How would you rate Luminess?
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Georgia
1 review
0 helpful votes
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Luminess
February 26, 2025

The foundation & blush do not come out of the cans no matter how long I shake them (30 minutes each). At this point, I want a refund. When I call, I get put on hold for about 1 hour; or my call is accepted only to be cut off.

Date of experience: March 7, 2025
Kansas
1 review
0 helpful votes
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Amazing customer service and support
February 13, 2025

I had high hopes for this foundation. It gives a beautiful finish….not too dewy or matte …just right in between the two. But for some reason it made my face itch. It was also too messy to apply in my opinion. I sprayed as directed but it got all over my hand, brush and sink. I wish the same formula came in a regular dispenser! Sadly, I had to return. My return was very simple and their customer service deserves ten stars. Like any foundation, the shades are tricky so I suggest contacting their support team for help before you order.

Date of experience: February 12, 2025
Delight T. Luminess Rep
2 months ago

Hey Emily, We have recently tried to contact you but were unable to reach you. We are sorry to hear the website was difficult to navigate and wanted to ensure you are completely satisfied. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!

However, if you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️

Alabama
1 review
0 helpful votes
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Taking Me Back to 25
March 16, 2025

Everything is set up to insure quick and easy shopping, Great for people who don't want to waste their time I was skeptical about the transformations in the ads but I decided to give it a try and I was amazed by the way my fine lines and wrinkles were just washed away after applying the foundation. I am definitely pleased

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Quick and informative. I was surprised to see an additional 50$+ charge on my bank account I was not expecting. It was easily remedied after one phone call to customer service. I used this product over 10 years ago and figured this new. System would be easier.

Date of experience: February 16, 2025
New York
2 reviews
0 helpful votes
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Horrible service
February 10, 2025

I called multiple times and never got any call back, I was directed to chat and no one available online to chat, then they said go to online Portal for returns which doesn't exist! This is a big scam, I will never but from this site again. This feedback will be posted for other customers to know how bad is your service. Also they charge for shipping to and back, we loose money on their poor quality products. Don't buy from their site

Date of experience: February 12, 2025
Delight T. Luminess Rep
2 months ago

Hey Reham, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had during your ordering process and wanted to ensure you are completely satisfied. Upon review of the account, we can confirm a trial order was placed. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️

Texas
2 reviews
0 helpful votes
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Trial Kit
March 25, 2025

I purchased shipping only for a trial kit of just foundation, and I received other items I did not order. I tried them and called to get an authorization number to send some of items back. They noted what I did not want and said all of it was a gift. Also, I paid for shipping of about $7, and $70 ish dollars was taken out. I called them and they said it was just an authorization, but I received a text from my bank showing it went through. I am so very confused at this time. I did not sign up for a membership which they verified. Waiting to see what is going to happen now.

As far as the make-up goes, the foundation, primer, and setting spray is good for mature skin and does not settle in fine lines. I wished I would have gone a shade lighter but maybe it will work out bring I will get a little darker this summer. Did not care for the blush and the way it went on. Not sure if I care for the aerosol cans either due to the smell.
Hope this helps.

Date of experience: April 4, 2025
Delaware
1 review
0 helpful votes
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I have several issues first the concealer is very white for me and it makes me look very sick. I've had so many people come up to me and asked me if I was ill when I use this product. Second of all the product that you have to take my makeup off it smells like horrible chemicals. I need to return them. And then thirdly the oil for the primer is so oily that's causing my forehead to breakdown.

Date of experience: February 11, 2025
California
2 reviews
0 helpful votes
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Fabulos mkup!💖💐
February 27, 2025
Updated review

Your site needs to be easier to order for returning customers. Also on checking out you overcharged by $3.00 with no explanation what for!
Math that basic is easy $25.00 +15.00=40.00 NOT $43.00!
Thank you, Cordially Mrs.Alice J Palacios 🖖

Date of experience: March 4, 2025

Quick & Easy, I have found the air spray in the can...
September 10, 2024
Previous review

Quick & Easy, I have found the air spray in the can is easier for me to handle than the large for my hands air spray machine. Less to
fiddle with. 73 yo & 4'8" in height.

Date of experience: August 31, 2024
Pennsylvania
1 review
0 helpful votes
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Luminous 12pc set
March 24, 2025

I had tc customer service because they had charged me 133.56 I believe on my bank account as I had already paid for the trial period upon that ending it was then charged, spoke with gentleman addressed was not told after trial ends amt will be so he was very kind said he would take off 78.00 for inconvenience and give it 3 to 7 days to go back in to my account, I will be back in touch with company if I do not see adjustment heard was very good product to try, cannot wait to receive and I trust this is a secure site

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Luminess does not deliver
March 12, 2025

This product is not as good as I thought it would be. First of all, the products are a lot smaller in size than I thought they would be. The primer works well and I do use it. The foundation is a bit heavy for me and I don't think it provides any better coverage than drug store foundation. I was dissappointed also with the orange color of the blush. This product did not live up to my expectations. No "WOW" factor involved. I would rather use less expensive products and have my make-up look just as good.

Date of experience: March 25, 2025