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Luminess

Overview

Luminess has a rating of 3.8 stars from 7,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 1st among Cosmetics sites.

service
1,605
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

54,236 reviews
+25
How would you rate Luminess?
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California
1 review
0 helpful votes
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EXCELLENT SERVICE!
February 12, 2025

My wife refuses to use anything else other than Luminess cosmetics! When she realized that she was out of Luminess foundation, she informed me that it was absolutely necessary that she submit an order on line. After getting the order summitted successfully, she let me know that "all is well!" She received the order 3 days later. Thank you very much for making my wife's day. Johnny Page

Date of experience: February 17, 2025
New York
1 review
0 helpful votes
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I possibly will order more when my financial position is better I cannot afford this makeup it's too expensive was okay and I'm possibly going to order more at a later date my financial situation does not allow me to do so at this time

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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Good
October 11, 2023

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Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
Delight T. Luminess Rep
over a year old

Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Tennessee
1 review
0 helpful votes
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Tuuhg
May 19, 2024

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Date of experience: May 9, 2024
Delight T. Luminess Rep
11 months ago

Let us know if you have any questions! We’re here to help! 😊

Nebraska
2 reviews
0 helpful votes
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None
April 11, 2024

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Date of experience: April 1, 2024
Delight T. Luminess Rep
over a year old

Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Alabama
1 review
0 helpful votes
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X
April 8, 2024

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Date of experience: March 29, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Oregon
1 review
0 helpful votes
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-
March 26, 2024

-good good good good goood gooooooooooooooodddddddd

Date of experience: March 16, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Texas
1 review
0 helpful votes
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No tittle
November 16, 2023

Arrived on time. Kjhhhhbv has egg fdhhfgggvg Uzi fgxfhffgghhhfghghhhhj

Date of experience: November 16, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤

Michigan
1 review
0 helpful votes
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Md
January 13, 2023

Noòoooooooooooòòooooooòooooooooòoòoooòooooòooòooooo

Date of experience: January 13, 2023
Delight T. Luminess Rep
over a year old

Let us know if you have any questions! We’re here to help!

North Carolina
7 reviews
3 helpful votes
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Received Order
October 14, 2023
Updated review

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Date of experience: October 14, 2023
Delight T. Luminess Rep
over a year old

Let us know if you have any questions! We’re here to help!


Confusing site to follow
August 25, 2023
Previous review

Confusing site to follow. It jumps around

Date of experience: July 26, 2023
Wisconsin
1 review
0 helpful votes
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Took too long to get
April 6, 2023

Felt pressured to buy
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Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
Delight T. Luminess Rep
over a year old

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Michigan
1 review
0 helpful votes
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Easy
October 26, 2022

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Date of experience: September 26, 2022
Delight T. Luminess Rep
over a year old

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Washington
1 review
0 helpful votes
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A
September 15, 2023

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Date of experience: September 15, 2023
Delight T. Luminess Rep
over a year old

Let us know if you have any questions! We’re here to help!

California
1 review
0 helpful votes
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Not too happy lol bkjhdkhlhjdhfkiljfbsgzgcjbmchdvcn by g dog

Date of experience: October 2, 2022
Delight T. Luminess Rep
over a year old

Hey Terri! Thanks for leaving your feedback with us! We had our Allure Compact out of stock for quite some time - but happy to say we are now in stock! However, our customers can choose their free gift on orders that didnt receive this compact. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️