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Luminess

Overview

Luminess has a rating of 3.8 stars from 7,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,596
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

53,658 reviews
+25
How would you rate Luminess?
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Pennsylvania
1 review
0 helpful votes
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Luminous 12pc set
March 24, 2025

I had tc customer service because they had charged me 133.56 I believe on my bank account as I had already paid for the trial period upon that ending it was then charged, spoke with gentleman addressed was not told after trial ends amt will be so he was very kind said he would take off 78.00 for inconvenience and give it 3 to 7 days to go back in to my account, I will be back in touch with company if I do not see adjustment heard was very good product to try, cannot wait to receive and I trust this is a secure site

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Luminess does not deliver
March 12, 2025

This product is not as good as I thought it would be. First of all, the products are a lot smaller in size than I thought they would be. The primer works well and I do use it. The foundation is a bit heavy for me and I don't think it provides any better coverage than drug store foundation. I was dissappointed also with the orange color of the blush. This product did not live up to my expectations. No "WOW" factor involved. I would rather use less expensive products and have my make-up look just as good.

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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EXCELLENT SERVICE!
February 12, 2025

My wife refuses to use anything else other than Luminess cosmetics! When she realized that she was out of Luminess foundation, she informed me that it was absolutely necessary that she submit an order on line. After getting the order summitted successfully, she let me know that "all is well!" She received the order 3 days later. Thank you very much for making my wife's day. Johnny Page

Date of experience: February 17, 2025
New York
1 review
0 helpful votes
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I possibly will order more when my financial position is better I cannot afford this makeup it's too expensive was okay and I'm possibly going to order more at a later date my financial situation does not allow me to do so at this time

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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Good
October 11, 2023

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Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
Delight T. Luminess Rep
over a year old

Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Tennessee
1 review
0 helpful votes
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Tuuhg
May 19, 2024

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Date of experience: May 9, 2024
Delight T. Luminess Rep
11 months ago

Let us know if you have any questions! We’re here to help! 😊

Nebraska
2 reviews
0 helpful votes
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None
April 11, 2024

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Date of experience: April 1, 2024
Delight T. Luminess Rep
over a year old

Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Alabama
1 review
0 helpful votes
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April 8, 2024

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Date of experience: March 29, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Oregon
1 review
0 helpful votes
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-
March 26, 2024

-good good good good goood gooooooooooooooodddddddd

Date of experience: March 16, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Texas
1 review
0 helpful votes
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No tittle
November 16, 2023

Arrived on time. Kjhhhhbv has egg fdhhfgggvg Uzi fgxfhffgghhhfghghhhhj

Date of experience: November 16, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤