LycaMobileReviews 138

I paid £30 for their Go Unlimited plus plan (advertised as 30 days unlimited calls) and I couldn't even call through to my chosen country. I requested a refund which they refused. Within 4 days of buying their plus plan they blocked my number. I didn't even get a chance to use my remaining unlimited 30 days minutes to call in the UK. Their customer service is terrible. They don't care about the customer experience. They only care about taking your money.

I never received my preloaded SIM cards. When I attempted to get a refund, I was given the run around for months. I was asked for information I didn't even give on the original order. I was asked for credit card information via email, which is a huge red flag. Now they wont even answer me. I do not know if they actually provide phone service.

Probably the worst carrier there is, extremely low quality of internet connection, i have to turn air mode on and off literally every couple minuts in order for it to somehow work, tech support is useless and just sends you information from their website even though i told them that i already read and tried it. Just waste of my time, money and nerves.

Paid for 1 year offer, received SIM card, activated, but the net work is on and off for several times in a hour.

Many times Talked to the customer service agent, nothing happened, waste of time and energy, tried many many more things as they said but does not work

Created request to the manager for a call but no respond for a week

Asked them, can I move to another service with the same number; answer is: they cant provide it because..., can i request refund: yes it takes few days and after that SIM card may not be active

When SIM card is not active, I cant port to another services

I want to use the same number (it is very important), I cant move to another number because they do not provide it together with the refund and if I ask for the refund the SIM card will be inactivated

LycaMobile completely cheated to me?

Never ever use LycaMobile

I don't have anything good to say about Lyca. Awful customer service. And reception in my area (DFW) is terrible.

Hello Everyone
I would like to inform you that I have placed an order of new lyca sim with their Christmas offer and recharge amount through online on 20th Dec 2021. It took nine days to deliver the order from their end. There is no information of recharge coupon in that shipment. Then I talked with customer care and informed about the same. He told me to write down on email on our email address *******@lycamobile.se and he have given reference number for the registered complaint. Today when I talked with customer care again to confirm the status of reference number registered on Wednesday (last week of 2021) she told me that our colleague entered wrong email address in our system and you have to write email on aforesaid email address and send the copy of payment and order number. I think that they are only making fool to people because when you'll talk with them, they are saying that we have not received any mail or call from your end. There is no satisfactory reply either through email or telephonically on customer care number(3332). Now I am thinking that I have wasted my money and time in choosing their services. I therefore humbly request to every foreign nationals that please think twice before choosing lycra service. Please go for another network.

Fake call rate overcharging everytime and some time charge you for not using the number never ever but them

4 times transactions with 4 cards, 4 browsers wont go through, this is not one time, it's $#*!ed! It doesn't worth the time and effort.

The network is terrible. I tried calling their customer service for number portability and it's been 10 days, 15 emails and 5 phone calls, but they just won't help you in any ways. In order to port your number to another carrier, Lycamobile need to give you your account number and that's where you get to see their true face. I'm tired. Opened a ticket with FCC..

My last two experiences. I had 15 swedish crowns left on my card, I bougt an additional charge of 100 crowns and when I checked my balance it was 105 crowns.
Last week I bought 100 crowns of charge when only had 3,5 crowns left. Today I called Iran and talked for about 5 minutes, and the call was discontinued! They claimed that I only had 4,5 crowns!
I'm not going to use Lykamobil any longer. They are not reliable at all.

Bundles and sim cards are not sent.

My order was supposed to arrive after 5 days, it's been a month now and I haven't received it. The customer support told me they do not know if the order has been sent or not, they do not know which shipping company is used, so neither can they provide a tracking number.

The only solution according to them is to wait (until when? More than a month seems already pretty long to get a sim card).

Also, reimbursement are supposed to be done within 48 hours. I requested it 2 weeks ago, and it still hasn't been approved. Again the only solution according to them is to wait (wait for what?).

Do not buy from them, and if you had the bad luck to do so, don't hesitate to report them to the police station (even for only 10€).

Two SIM cards cancelled within the space of months, money taken and never refunded, evem after being promised a refund. Avoid at all costs!

For many years in a row, I was a Lyca customer and in the last year, they are not capable to sort out any kind of issue. They charged me twice, and after all my dozens of emails sent to *******@lycamobile, it is still not sorted, because they have unprepared staff. You ever heard they can access your details but they cannot access data from your SIM, this is totally crap, the biggest nonsense ever heard, is their SIM, their system how can you have a technical department and not be able to sort out technical issues. I keep getting passed from one side to another. Their website is useless too, nothing works and the staff is useless too. Customer services are the most useless ever in this company. Save yourself a lot of hassle and avoid them at all times even if their offers look attractive, the more attractive their offers look the worse it is. Their coverage is the worse ever, data is absolutely slow too. Go to other providers like Three, O2, Vodafone, even Tesco Mobile is better than Lycamobile. Lycamobile is the worst you can relate to ever. The lowest and good for nothing company. They have blocked my number after they have overcharged me for no reason. They cannot reactivate because they are unprepared. My dad spent £20-£25 every month, and last month he tops up as usual and he is not able to use the services and he lost money because of them. And they say there is nothing they can do. They cannot refund the money, they say there is nothing to do. For over a month I cannot solve my SIM or my dad. Avoid this company. For real! It is useless, with lots of headaches and no results. I went to Three, for better service, instead of £25 pounds I pay £10 for the same service, so far no problem with this provider.

The worst mobile phone company in the world.
Customer service are clueless when you asked them why Lycamobile is taking money from my balance ( outside the monthly pay as you go tariff) without warning me. And they don't even want to tell me how much money they took.
I sent a complaint e-mail asking why they just take money without warning or at least to tell people what the money taken are for (description of the charge made)? Their response was to say that they don't need to send any alert or justify any charges they make and a few days later, they cut my internet access even though there are 20 days more to run on the pay as you go bundle from which I used only 33 Mb out of my 1Gb allowance.
I have reported them to the Telecommunication Ombudsman and awaiting for an answer from them.

Never give Lyca your bank details if you need a refund you will not get it they will keep your bank details. I never got my £10 back so I order free Lyca Sims from their website use the 50 pence credit and then throw the SIM card away that will cost Lyca money and that's what they get for taking my £10.

This has got to be the worst company I have ever had to deal with. Tons of fake reviews. My internet would be cut to less than 1/2 Mbps at least every 10 days and virtually impossible to connect a call, then I had to make a very painful phone call to get it sorted sometime 3 times before they did anything. So hard to understand all the foreign phone reps the last one sounded like they were eating crisps while trying to talk and reading from a script. They repeat everything you say until you get annoyed. Very very diabolical company then when i said i would claim my money back for the month through my credit card they threatened to cut me off. Not much of a threat when I pretty much had been cut 5 times in 6 weeks.