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California
1 review
3 helpful votes
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Fraud
July 6, 2017

So they lure you into buying a promo pass at $4.99 but failed to tell you that you cannot use it unless you're in a certain area. Once I bought the pass I had access to a map that shows the exact coverage area that was not available before I purchased the pass. When I emailed them asking for a refund they told me no...

I guess Lyft needs the money that they cannot support their customers I replied back to the customer service lady that I will be deleting the app and canceling my account and posting reviews on social media. Please avoid this company as I also have Uber and never have any customer service issues with refunds or correct clarification to disputes.

Date of experience: July 6, 2017
Ohio
1 review
1 helpful vote
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I have spent hours trying to get Lyft to take off a charge that I DID NOT TAKE! Tomorrow I will dispute with my debit bank account because on 4/29/24 I was charged $19.90 that I did not take, and it is impossible to get Lyft to even be able to address my issue.

Date of experience: May 6, 2024
Virginia
1 review
0 helpful votes
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LYFT SUCKS
June 29, 2023

Can you $#*!ing idiots tell time?! I set the pick-up time at 5:10, they get here at 4:45! Pull your heads out of your asses, sorry $#*!s. I only gave you one star because there's no button for no stars

Date of experience: June 29, 2023
Michigan
1 review
0 helpful votes
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Thieves
September 29, 2020

Someone hacked my account and took $177.00 worth of trips in California. I neither have ever been to California or know anyone from there. I in the past have used Lyft in Michigan many times. I have contacted them several time and they refuse to reimburse me a dime.

Date of experience: September 29, 2020
Mississippi
1 review
0 helpful votes
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Service
March 22, 2023

I ride with left as a service that my health insurance provides (cigna) i ride to the fitness center most every day and my only complaints is if they do not find a driver for me right away they drop my request with out telling me. Well i still need a ride home. Is there a way to fix this kitchen?

Date of experience: March 22, 2023
Michigan
1 review
6 helpful votes
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Lyft does several thing that you will notice. They will say a trip is 10 minutes away and when you hit navigate it is 25 minutes away. They will also tell you that your acceptance ratings are low when they will contact you during rush hour to pick up someone 25 minutes away. You also need to document your pay because they will not give you all of your money. I did not get guaranteed pay because my acceptance rate for the last day was 63% but was 94 % on the first three days. Please watch them and make driving beneficial to you.

Date of experience: May 26, 2016
Pennsylvania
1 review
9 helpful votes
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Tonight my daughter was abandoned by Lyft. Three times her ride was cancelled. The fourth message she received stated that her ride cost would increase by 200%! She was in a completely unfamiliar town. She took Lyft there, so it was completely appropriate to think she wouldn't have a problem to return home. She went back into the venue and was informed of a train departing in 22 minutes, the last one of the night, but she was 20 minutes away. She ran there only to find that was bad information... the last train had already left. My now hysterical daughter called me... frantic, not knowing how she'd get home. Thankfully she found a cab who charged her $100 for a 25 minute drive to the train station. I'm hundreds of miles away, waiting to hear she has safely returned home. What a disgrace. Clearly Lyft is an unreliable company. She will stick with Uber in the future.

Date of experience: September 28, 2014
Arizona
1 review
1 helpful vote
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$#*! YOU Lyft
October 7, 2017

I $#*!ing hate Lyft. I get stranded, I've missed trains which causes me to be late to work. 95% of the Lyft drivers in my area do not speak English so I can't even speak to the $#*!s. $#*!ty customer support never penalize these drivers so the service is just getting worst and worst.

Date of experience: October 7, 2017
Colorado
1 review
0 helpful votes
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I have very bad experience with lyft, I drove more than a year with lyft and I had excellent ratings, but they closed my account without any reason, they mentioned that someone had complain against you, they didn't ask me anything during investigation that someone who complained is true or false, when they closed my account I sent them lots of emails, but there reply was not satisfactory and their behavior was like that I had killed someone. I went to their office, they also didn't help me to activate my account.

Date of experience: August 8, 2022
Texas
1 review
0 helpful votes
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Scammed
August 15, 2023

I was scammed by a drive who lied and said I waste coffee in her vehicle when she picked me up all I had was a back pack & a cellphone no food are drinks lyft allowed the drive to lie to them and they went alone with the lie she told a 10.00 ride turned into a 100.00 ride I've contacted lyft they fail to fix this matter now I'm filing criminal charges on the driver for theft

Date of experience: August 15, 2023

Overview

Lyft has a rating of 1.4 stars from 880 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lyft most frequently mention customer service, credit card and phone number. Lyft ranks 32nd among Car Sharing sites.

service
303
value
272
shipping
105
returns
121
quality
225
+274