So they lure you into buying a promo pass at $4.99 but failed to tell you that you cannot use it unless you're in a certain area. Once I bought the pass I had access to a map that shows the exact coverage area that was not available before I purchased the pass. When I emailed them asking for a refund they told me no...
I guess Lyft needs the money that they cannot support their customers I replied back to the customer service lady that I will be deleting the app and canceling my account and posting reviews on social media. Please avoid this company as I also have Uber and never have any customer service issues with refunds or correct clarification to disputes.
I have spent hours trying to get Lyft to take off a charge that I DID NOT TAKE! Tomorrow I will dispute with my debit bank account because on 4/29/24 I was charged $19.90 that I did not take, and it is impossible to get Lyft to even be able to address my issue.
Can you $#*!ing idiots tell time?! I set the pick-up time at 5:10, they get here at 4:45! Pull your heads out of your asses, sorry $#*!s. I only gave you one star because there's no button for no stars
Someone hacked my account and took $177.00 worth of trips in California. I neither have ever been to California or know anyone from there. I in the past have used Lyft in Michigan many times. I have contacted them several time and they refuse to reimburse me a dime.
I ride with left as a service that my health insurance provides (cigna) i ride to the fitness center most every day and my only complaints is if they do not find a driver for me right away they drop my request with out telling me. Well i still need a ride home. Is there a way to fix this kitchen?
Lyft does several thing that you will notice. They will say a trip is 10 minutes away and when you hit navigate it is 25 minutes away. They will also tell you that your acceptance ratings are low when they will contact you during rush hour to pick up someone 25 minutes away. You also need to document your pay because they will not give you all of your money. I did not get guaranteed pay because my acceptance rate for the last day was 63% but was 94 % on the first three days. Please watch them and make driving beneficial to you.
Tonight my daughter was abandoned by Lyft. Three times her ride was cancelled. The fourth message she received stated that her ride cost would increase by 200%! She was in a completely unfamiliar town. She took Lyft there, so it was completely appropriate to think she wouldn't have a problem to return home. She went back into the venue and was informed of a train departing in 22 minutes, the last one of the night, but she was 20 minutes away. She ran there only to find that was bad information... the last train had already left. My now hysterical daughter called me... frantic, not knowing how she'd get home. Thankfully she found a cab who charged her $100 for a 25 minute drive to the train station. I'm hundreds of miles away, waiting to hear she has safely returned home. What a disgrace. Clearly Lyft is an unreliable company. She will stick with Uber in the future.
I $#*!ing hate Lyft. I get stranded, I've missed trains which causes me to be late to work. 95% of the Lyft drivers in my area do not speak English so I can't even speak to the $#*!s. $#*!ty customer support never penalize these drivers so the service is just getting worst and worst.
I have very bad experience with lyft, I drove more than a year with lyft and I had excellent ratings, but they closed my account without any reason, they mentioned that someone had complain against you, they didn't ask me anything during investigation that someone who complained is true or false, when they closed my account I sent them lots of emails, but there reply was not satisfactory and their behavior was like that I had killed someone. I went to their office, they also didn't help me to activate my account.
I was scammed by a drive who lied and said I waste coffee in her vehicle when she picked me up all I had was a back pack & a cellphone no food are drinks lyft allowed the drive to lie to them and they went alone with the lie she told a 10.00 ride turned into a 100.00 ride I've contacted lyft they fail to fix this matter now I'm filing criminal charges on the driver for theft
Answer: They randomly out of the blue deactivated my account. This was there explanation. We found your account to be violating our Terms of Service and you will no longer be able to use the Lyft platform. I can honestly I have not violated anything so clearly there is something wrong with there information but the worst thing is they dont even tell you what the problem is. Oh well guess take my business to uber instead.
Answer: Lft runs different promotions and depending on promotion they promise a signup bonus(500-1100$). Now if they really pay the bonus it's totally up to their discretion.in my case they didn't pay. I completed the 60 Rides required in the first 30 days, which was the requirment to qualify for the bonus but they still didn't pay. After a brief email exchange with a lyft employee(they do not give their position or full name) they stopped answering. Now I am filing a complain with BBB and I will let you know where it goes when I have updates.
Answer: Lyft's customer service is terrible. If they won't correct it, file a dispute with your credit card company.
Lyft has a rating of 1.4 stars from 880 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lyft most frequently mention customer service, credit card and phone number. Lyft ranks 32nd among Car Sharing sites.