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Madisonseating has a rating of 2.7 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Madisonseating most frequently mention aeron chair, open box, and business days problems. Madisonseating ranks 28th among Furniture sites.
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Purchased the Steelcase Leap V2 in black fabric after doing extensive research on ergonomic chairs. Chose this over the Herman Miller Aeron, and don't regret it. Madison seating has probably the best deals online, and shipping was pretty quick as well. Our chair did come damage due to shipping unfortunately, however I reached out to their customer service team and they were quick to respond and handle the matter easily. Would definitely purchase from them again, great customer service!
I bought a Steelcase Leap v2 from Madison Seating last week. When it arrived I assembled it and put it in my office to use the next day for work. It is so uncomfortable compared to a 5 year old RETAIL version of the Steelcase leap v2 that my girlfriend owns. The refurbishment was very poorly done, chair wobbles, lumbar is bad, cushions are hard, material is cheap and rough. The lumbar support is so intense and using the adjustment just makes it worse (I compared the lumbar support to the exact same chair model my girlfriend has). You can visibly see the lumbar support pushing on the back rest and distorting it. The fabric is very rough and the cushions are no where near as comfortable as the RETAIL version of the chair. I reached out to Madison Seating customer service and after a few canned responses they finally said "Please return the chair and find another vendor to furnish your office chair needs."
DO NOT BUY FROM THIS COMPANY. THEY ARE ABSOLUTELY TERRIBLE. AVOID AT ALL COSTS. SENT ME A BROKEN CHAIR AND ARE DEMANDING I PAY FOR ITS RETURN.
If I could give this company zero stars I would. Do not buy from this company. It is a scam at best. It clearly states on their website that they will not charge your card until they provide you with shipping information. I ordered a chair 10/29/21 and my card was charged on 11/2/21 and I was not provided with any shipping information. I contacted the company via email and had a back and forth conversation with Sana and the answer to when I would receive shipping information was changed twice in this conversation. So I decided to do the smart thing and cancelled my order. My boyfriend also cancelled his order at the same time on 11/11/21 and he received a refund notification whereas I did not. I called my credit card company and let them know what was going on and my credit card company suggested I do a charge back. TWO WEEKS LATER I receive an email (on Thanksgiving no less) with a quite threatening email demanding I return the money that was refunded to me and that I had now received two refunds. My bank account did not reflect this until TWO DAYS LATER, so, since I used to download credit card reports and call credit card companies when people used to try and scam my company out of services, I suggested that Maddison Seating contact my credit card company, as I know company to company they can resolve this. I received an email reply back threatening me with legal action if I did not call my credit card company myself. Now this sh*tstain of a company can have a grand ole time waiting their up to 30 days for their return all because their "billing" or "chargeback department" didn't check their credit card reports before issuing me a refund. This was not my fault, or my credit card companies fault. Maddison Seating has a poor reputation and that reputation has proven itself with this interaction. I will be contacting the Consumer Financial Protection Bureau, the Federal Trade Commission, and the New York State Attorney General about their scammy business practices. Do not buy from this company.
I was so excited to purchase a chair from this company! When I bought it I was informed that it would be shipped in 10 to 14 business days. After I hadn't received it I emailed them and they informed me that it would be shipped by the end of the month. I emailed them again at the end of the month at which time they informed me it would be shipped in the middle of October. I recently emailed them and they informed me that it would be shipped mid November. They never reached out to me to tell me that the shipping will be delayed I had to contact them. When you call in to talk to someone it says that they are experiencing Short delays in shipping. 2 1/2 months is not a short delay! In addition when I went to look at the shipping times as if I was purchasing a new chair it's still says 10 to 14 days. I believe this is false advertising. If they know that there are delays in shipping because of Covid which is understandable, they should be transparent about that when you order the chair. After I complained and asked to speak to a manager, they canceled my order. I have purchased things from several companies that have delays because of Covid. Again, that is completely understandable but these companies are transparent about it where Madison seating is not. I am so disappointed in the customer service and that they canceled my order without asking me if I would like my order canceled first. I would highly recommend that you do not do business with this company. If anything, I hope that they update their website and their phone to be honest with consumers. I also hope if there's going to be delays that they reach out to the consumer ahead of time and let them know. After I emailed them about canceling my order and told them I never asked to cancel the order, they emailed me back stating that because of my reviews they were canceling my order. I feel like canceling my order was a breach of contract.
The chair was exactly as described, and was shipped quickly.
Overall, a great experience! :)
Very easy... I got what i wanted when they said it would be here
Highest quality products, at the most reduced discounts that I found on the internet.
I ordered my chair from Madison Seating on December 10th, On February 8th, they still had not shipped.
Tip for consumers:
Use someone else
Products used:
Office Chair
Lovely chair and comfortable and has lumbar support which helps the bad back.
They offered the best price and the chairs were shipped here very quickly.
Love my chair which was delivered promptly when I broke my other office chair
Simple, straightforward, delivered within the time range, and in perfect condition. Thanks.
Great product, exceptional price and fast shipping. Pleasure to do business with.
Fantastic mattress will buy more in a few years when we hopefully move to our bigger house
Absolutely perfect experience in every way. Great price, quality and service. I highly recommend!
Super comfortable chair at really great price. Very easy to assemble.
Seamless and prompt. Herman Miller chair arrived in mint condition. Would buy from them again.
A professional organization with exceptional prices and customer service.
Chair came broken after 30 days! Had to dispute my credit card
Tip for consumers:
buy it somewhere else!
Chair was shipped quickly, as described and priced right.
Buyer beware! MADISON SEATING sells REFURBISHED ITEMS. DO NOT buy from this company. You will REGRET IT!
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