MandM Direct

In August i spent over £600 on clothing for my partner to find some holiday cloths. We are now in the middle of November, M&M are not emailing us back and have not given me my full refund on what i have retuned back which was £500 worth they asked for the parcile to be split in to three which was done and sent back but they have only given me a refund of £130... is this a joke! What company dose that and you cant phone them, they don't email you back and now I'm having to fight through my Credit card which is now it has been so long they had to put the charge back on my account. I am absolutely discussed in the way this has taken place. If you are not going to refund the hole thing they shout at least send me back the rest of my parcile and il keep the items instead of ripping me off by £350 for nothing. All the items in the photo is what was returned

I ordered items for Christmas and they sent it out for delivery 21st, 22nd, 23rd December and they never arrived. It is Christmas eve and I'm still sat waiting. If you email or do the online chat they are useless and unprofessional. Never had such a bad experience with online shopping. Make sure you use paypal so you can get your money back like I have.

Ordered sketchers shoes first week of Dec. They didn't arrive. Contacted m&m, they were great at first. Refunded my £7.00 express delivery postage & reordered them again for me. They still didn't arrive. I sent 3 e-mails & got no replies this time. I finally got an e-mail saying sorry I didn't like my purchase & that they'd received my return of shoes & will refund my money. I asked them how I could possibly return something that I'd never received in the first place. Guess what... no answer again. Will not be buying from them ever again.

The wrong item was delivered
The wrong item was delivered. Apparently they don't collect so I have to take the item to a drop off point, which in my case is miles away ( I live in the country). I know it only costs about a pound extra for collection but they won't pay it. I can't get a refund until I return the item they sent incorrectly. They won't send the correct order I have to reorder. There's a whole page of instructions for the return of the item I didn't order.
Awful customer service.

Date of experience: 08 September 2022

What a con this company is i joined spent £9.99 so i could have as many deliveries at any cost for a year for free i did 4 orders for just under £300 in 3 days but when i went to order a £34.99 coat they said my bank was blocking i phoned my bank they said they were not got in touch with their customer service again they said sorry asked for my last 4 dgits on card so could get it unblocked they then sent me really weird email saying i had gone over my score and i would have to wait 30 days to order again they also said was for my security? Bunch of morons ive never heard of a company banning you for a month because you spend too much.

IF you decide to pay for the premier delivery please know it doesn't actually last for a year! In the mandmdirect world there is only 364 days in a year. Contacted customer service who basically told me to F off. As a result they have lost a customer. Will switch to ASOS who offers a wider range and their premium delivery does what it says on the tin.