MandM Direct

Worse company ever to buy clothes online been shopping with them more than 2 years I wasn't expecting this kind of service still haven't refunded my money back sent me a damaged shirt and replaced it wasn't happy with that either sent them both back! Now their messing me around not refunding me my money back! What the worse thing is I paid for the postage out of my own cost which was around £4.52 and what's even more worser in the past they have delayed my orders and their customer service has been really unprofessional and rude who don't know what customer service and how talk to a person! I definitely don't recommend them at all stay away from them otherwise you will probably be in the same situation as me whos being messed around

Bought a pair of Skechers Mens Elent Velago Shoes for £39.99. They arrived 5/1/22. I put them on the following morning. Whilst sat at my desk the rubber sole fell off - they'd been worn literally 2 hours.
I am now in the process of returning the goods but I refuse to pay the delivery costs of faulty goods.
It appears M&M are selling inferior goods.

Placed an order, for some reason the delivery address was wrong. I notified them literally after one minute of placing the order and their answer was: "You can return the item within 28 days". How am I supposed to return something that I am not going to receive? Then they said they will try and stop the parcel (obviously they didn't). The parcel was delivered today (to some lucky person who is enjoying the items which I paid for) I asked them to either send the items again or give me my money back and they have come back saying that I need to contact the people who received the order asking them to either return the parcel or forward them to me. Is this for real?!?!?! Also how am I supposed to contact someone who I do not know and lives about 200 miles from me?!?!?!?!? Absolutely disgusting and embarrassing service, they basically just stole my money!

Ordered jeans with zip fly but received ones with button fly. Mistakes happen so I contacted them and they said post them back by registered post, forward receipt and they'll refund the postage costs also. The jeans cost €95 and the return postage was €30.

I forwarded receipt as requested and told everything would be sorted in 3-5 working days. I received the €95 but not the €30 for postage. Following the best part of a month emailing them and they fobbing me off saying it failed on their end etc please allow a further 24-48hrs they eventually blocked my primary email address and all emails bounced back. I contacted them off a secondary email and via Facebook messenger and received back more of the same but still no refund!

To summarise this company are fraudsters hiding behind a legitimate (looking) front. Avoid at all costs and choose to spend your money more wisely with a reputable company!

Great website with some brilliant deals. Ordered 2 pairs of shoes, came really quickly and were well packaged. Sent one back simply due to not needing that many pairs of shoes (really?!?!?) and received my refund with no hassle.

The only reason I haven't given it 5 stars is that I had to pay for my collect+ returns lable (only £1.49 which was nothing really and collect+ is very convenient). If it has been free returns, I would have given them 5 stars!

They have refused to refund my return as it did not meet their standards. However I was not informed of these 'standards' and when I sent an email saying why can't this clothing be returned? They said it doesn't match their T&C's which state that hygiene strips shouldn't be removed.
I was not informed about this when purchasing or returning the said clothing, and when placing the order/creating the account, I was not obliged to the T&Cs. Plus the size chart is very confusing and its much smaller than the UK size chart. Be careful of what you buy, as you might not be able to return any.

I received my trainers & noticed there's no registered trade mark on them anywhere? The sign at the back looks like it's low down too! Not happy as you buy as genuine & don't expect to be ripped off!

The products they sell are fine but now that all communications are online it's a right palarva to sort any issues out. It recently took me several messaging communications to get through to them when a 3 minute phone call would have sorted it. Go back to customer service by phone r you'll lose business.

I have to say if someone who'd never previously used this company I did have some concerns, however I have to say they were fantastic. The goods were delivered within 24 hours, there was an item missing and they offered a replacement or refund without any problems. Just a great all round service.