MandM Direct

Avoid at all cost, I am over £100 out of pocket over Christmas because they've damaged a parcel in transit, they won't refund whilst they wait for the package to be returned by courier, I never even recievd it to check damage, evri sent it straight back. No presents and no refund over Christmas, what a way to run a business, we used them for years as a big family and will never use again, I will continue to leave negative feedback everywhere untill my money is returned

Bought a pair of ladies Skechers from M and M on line, but have arrived and the shoe is made of very poor quality material, and clearly a copy. Nothing like my genuine Skechers.

Absolutely ridiculous return service I was given 2 options to return stuff either pay €10.95 or €15.95 complete rip off to return items. I will never buy from m&m direct again because their ser up for returning items is way too expensive.

Was a little annoyed at having to pay for a label to return goods after the quality was not as good as it appeared in the description/photos - but hey ho!
Then the next problem was ordering french connection bra and pants sets which cone packaged in a plastic bag. Now obviously you have to open the bag to check the item ie fabric/size - these were not suitable ( did not try on) so just popped back in the packaging and returned - apparently no refund as they had been opened!
Order from several underwear companies, as long as not tried on and in original packaging no problem at all to return - not so with this company - just off to cancel my account - there are many other companies offering good value with no problem with returns

In case you may need to return, which you may if you buy online and haven't tried on, you take a high risk of not getting your money back. I returned clothing using the returns label they sent me. I chased up few days later they said to wait 2 weeks! After 2 weeks they refused the refund, even though i sent them proof of postage with tracking that says I returned it. They said they will not assist further and any email I sent later was met with that same response! That's some customer service. I will not give up my £220 so now i seek help from other organisations that will help me get my money, if you consider buying from them, save yourself trouble and go elsewhere.

The values that a company hold are only shown once their customer service is tested.
I can confirm that, in this respect, MANDM are quite clearly lacking any quality in terms of their customer service. In these days of online ordering etc, I find it astonishing.
Retailers going out of business regularly and then you get this trashy service. What's wrong with some businesses these days. Customer lost forever