• Manscaped

Manscaped

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Overview

Manscaped has a rating of 3.2 stars from 864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Manscaped most frequently mention lawn mower, customer service, and great product. Manscaped ranks 2nd among Shaving sites.

  • Service
    383
  • Value
    397
  • Shipping
    390
  • Returns
    187
  • Quality
    390

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
108
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How would you rate Manscaped?
Top Positive Review

“I bought the Lawn Mower 3.0”

Jaimmy T.
4/26/21

If my private area could talk it would being saying Hallelujah. Because it was always getting nicked and cut by previous trimmers. But the lawn mower is awesome no nicks or cuts and leaves a slick clean shave as well. Highly recommend this to any man who wants to stay well groomed.

Top Critical Review

“Poor Quality”

Bryan L.
5/10/24

I bought the version 4 model. Only use it 3-4 times and the damn thing will not turn on. When I first received the item and fully charged it, it works. The second time when I try to use it, it will not turn on. I shaked it and tab the shaver against my hand and was able to turn it on. After the third time same issue will not turn on. I repeat the same method shaking it and tab it against my hand. No luck this time. Dead fish in the water. What a freaking waste of money on product that do not last one year!

Reviews (864)

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Reviews that mention popular keywords

lawn mower (65) ball toner (16) body wash (13)
Thumbnail of user kevinm3021
1 review
0 helpful votes
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March 8th, 2022

Why do you have a customer service number if it is just a message telling people to go to website? We tried stopping Auto refill online but system would not accept sign in, tried new password but again rejected. I called company only to hear message, contact online? Frustrated we had to cancel credit card to stop automatic charges. Do better! I can't imagine we are the only ones frustrated by this

Tip for consumers:
Know what your signing up for. Automatic contracts are usually way to automatic, and companies should have a number where one can talk with someone

Service
Value
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Thumbnail of user jessicab1634
1 review
0 helpful votes
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December 2nd, 2020

It has been a month and I have yet to receive my order. The tracking information is way out of date and Customer Service will not reply or give me any more information on when the order will arrive. This was supposed to be a Christmas present. Very disappointed,

Thumbnail of user chrise549
David W. – Manscaped Rep

Hi Jessica,

I am sorry to hear that you have had issues receiving your order.

Please send me an email at ceckstrum@manscaped.com and I will work to get this resolved.

-MANSCAPED Team

Thumbnail of user dariusp29
5 reviews
2 helpful votes
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September 17th, 2022

I have the lawn mower 3.0 I used maybe 20 times, The advertisement says product is waterproof when my mower stopped working after very little use I reached out to customer service for a replacement they pretty much told me to piss off, I decided to take mower apart looking for damage, the inside was completely rusted, The battery and terminal rusted, motherboard rusted, horrible product do not buy

Tip for consumers:
Do not buy

Products used:
Lawn Mower 3.0

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Value
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Thumbnail of user roberte944
1 review
0 helpful votes
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December 6th, 2020

Currently i have two products and they both are amazing.
Lawn mower is fantastic. Replacement blades are easy to do.
Had a problem with nose razor and service rep was very respect full and helpful to assist me. 5 star for product and there service.

Thumbnail of user gordonr111
1 review
0 helpful votes
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March 30th, 2021

All of the products are amazing. They give me everything I need to feel fresh and comfortable down there. Especially the boxers, I've bought a least 7 more pairs, and will probably buy more in the future. They're just so comfortable.

Products used:
All of them and more; I've now bought the majority of the Manscaped products.

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Thumbnail of user bobh989
1 review
1 helpful vote
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November 9th, 2020

I have been trying for months to cancel my account as I do not wish to be part of a subscription service that they automatically signed me up for when I originally ordered product. It is impossible to get a hold of anyone. I have tried multiple email addresses and their contact us page on their website. I have sent 5 different emails and have never received a response. My only alternative is to now contact the credit card company to reverse the charges.

Thumbnail of user chrise549
David W. – Manscaped Rep

Hi Bob,

I am sorry to hear that you have had a hard time getting ahold of our support team.

Please send me an email directly at ceckstrum@manscaped.com and I will work to ensure this gets resolved.

-MANSCAPED Team

Thumbnail of user lh438
1 review
0 helpful votes
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December 29th, 2020
Verified purchase

Phenomenal product, it has the versatility that I was looking for. My Husband & I love all the manscape products, from the crop revitalize to the plow and of course the lawn mowers. Clean close cut without razor burn or nicks.

Tip for consumers:
Buy the products you wont regret it.

Products used:
Lawn mower 2.0, Lawn mower 3.0, Plow, Crop preserve, crop revitalize, and boxers

Service
Value
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Thumbnail of user kennethc553
1 review
0 helpful votes
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December 12th, 2020

This is a scam. The get you to order the product and the start charging you months later random charges. I am currently disputing a random charge of 25 dollars with PayPal months after i purchased thus product. Very deceitful company. Wish i never ordered. I was thinking of getting a second product at one time but i will buy from Philips or Remington as the are reputable companies. Wish i could five negative stars.

Thumbnail of user chrise549
David W. – Manscaped Rep

Hi Kenneth,

I am sorry to hear that you have had issues with billing.

Please send me an email directly at ceckstrum@mancaped.com and I will work to help get this resolved.

-MASCAPED Team

Thumbnail of user joelp186
1 review
0 helpful votes
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November 26th, 2020

Bought my shaver just before the third generation came out. My second generation shaver works so fantastic. I can only imagine how good the third generation works. I'm totally thrilled to use my shaver on my 67 year old equipment. Love how it leaves me feeling fresh and clean. Can't get that feeling with any old razor. Love the customer support.
If by now you don't have one of their products then you need to get one. We like our partners to be trimmed then we need to do the same.

Thumbnail of user gasperk1
1 review
0 helpful votes
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July 9th, 2022

Off the bat u get a book that says u need a certain angle or a guard to shave... completely opposite of what it's meant for. Didn't even get to my balls thank god cuz i have nicks and cuts on my neck and armpits from it.
I was using philips that i bought from walmart before for 20$ and it did a better job!
So not worth it and im never trying another product from them.

Products used:
Trimmer

Service
Value
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Thumbnail of user kyles60
5 reviews
18 helpful votes
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September 22nd, 2020

The lawnmower 3.0 is definitely worth your money! I purchased through the perfect package and enjoyed all of the extras that came with it. I had the original lawn mower and it died on me after about 2-3 years. I liked it but this one IS SO MUCH BETTER. It is literally like night and day and I highly recommend the product.

I would give them 5 stars but like others have complained about, I also had issues with shipping. Heard nothing for over a week and then reached out after about 10 days to find out a few days later when someone decided to respond, that it had been shipped but no email notifying me that it did. They also used DHL which is like the worst shipping service known to man. Got held up in the transition from DHL to USPS for over a week! I finally got the product about 3 and half weeks after ordering. Shipping could be improved to match the great product!

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Value
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Thumbnail of user ioanad8
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

I got this as a gift for my bf's birthday.

Product was delivered super fast!

Package quality is amazing. I work in retail and this is hands down The Best packaging I've seen.

Product quality is amazing. Bf tried it and was so happy that he no longer has to deal with cutting himself.

Overall this was a "so worth it purchase", that I am very happy with!

Keep up the good work!

Thanks Manscaped, I shall continue purchasing from you

Tip for consumers:
Delivery is faster than you may expect, so make sure ur home to receive the package.

Otherwise, everything you need is on the website.

Products used:
Shaving machine, body sprays, travel bag, boxers

Service
Value
Shipping
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Thumbnail of user danielm1869
1 review
3 helpful votes
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July 20th, 2020

Having read through the reviews I am now a very unhappy customer. I seem to be experiencing the same issues as plenty of other people in the fact I send an email and get no response! They were very quick to take my money but not to provide me with a confirmation email, order number or any responses to my emails. What a load of rubbish the customer care is. I will be sure to leave terrible reviews everywhere I can.

Thumbnail of user chrise549
David W. – Manscaped Rep

Hi Daniel,

I apologize for the poor experience you have had. I just tried looking your information up, but couldn't find anything with the limited info this site gives me.

Can you please reach out to me directly at ceckstrum@manscaped.com and I will work to get this resolved with you ASAP.

-MANSCAPED Team

Thumbnail of user chrise549
David W. – Manscaped Rep

7.23 UPDATE

Hi Daniel,

I just got your email confirming you received your full refund.

-MANSCAPED Team

Thumbnail of user wendyf406
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

I've been a customer of Manscaped for some time now, buying a Lawn Mower 3.0 for myself and then after loving it so much I later bought one for my brother. Shortly after that, I started to have issues charging it, but after contacting support and getting a quick response, I resolved the issue. Eventually, however, the thing stopped working entirely and would not charge. This was fine for a while as I shared a bathroom with my brother, I just used his working one by replacing the razor with one of my own. This worked for a while until eventually, the same issue befell my brother's Lawn Mower 3.0
I contacted Manscaped Customer Service and within minutes I had not just my own, but my brother's replacement Lawn Mower 3.0 on the way, completely free.
It is a shame that the thing broke in two examples after only having them for a year, but with customer service like that I really can't be mad.

Products used:
Lawn Mower 3.0 and various accessories.

Service
Value
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Thumbnail of user stevek779
1 review
0 helpful votes
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September 27th, 2020

Extremely happy with this razor. I have had it since July without issue. I can't help but to find the packaging and branding humorous, too. I do recommend the razor for itself, though. Follow directions for a clean scape and no scrapes. My lawn's not that bushy, so maybe it makes a difference for others - I dunno.

Thumbnail of user shaunp70
1 review
0 helpful votes
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April 1st, 2021
Verified purchase

First of all this product had a amusing and professional package and was so enjoyable to open and view all the parts of this package. Then the trimmer includes such a smoothing feeling and has no pain and makes that part of the day of maintenance way more smoothly then used by other products. I 100% recommend this product and is such a great thing that is constantly useful either at home or while traveling!

Thumbnail of user chinonson
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

I started my below the waist grooming a few years ago, and was disappointed with the tools that were available. Not one trimmer had the power, ergonomic design, or ease of charge that the lawnmower 3.0 has. I have been using the lawnmower for over a month and have found no faults. I spotted Manscaped from a commercial on T. V. and was impressed with the presentation from the company, and I was not disappointed when I finally visited the website, being able to order order easily and pick up a substantial discount! As stated it was well worth the investment.

Thumbnail of user jimm1528
1 review
0 helpful votes
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December 4th, 2020

My adult son has an Intellectual Disability. He's on the Autism Spectrum with an I. Q. Of 70. He does not like to shave. This self-care challenge has been ongoing for a few years as he has "Sensory Integration" issues and dislikes the feeling of running a blade across his face. After a 10 days of avoiding shaving, his facial growth looks like a weed patch. He has been trimming with the Lawn Mower and he tolerating it better than other options. It's "comfortable". I been using the Lawn Mower for about a year for a Total Body Shave. I like it. Now I've bought a second unit for my son.

Thumbnail of user jf529
1 review
7 helpful votes
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May 12th, 2020

Won't give any info on shipping beyond what you get when you order, so if you want to pay a whole lot of money for nothing, but people saying that a recent influx of orders has caused your order to take longer with no estimate, etc... then you should order, if you prefer to have a product to use, and not simply throw money away, I'd go with any of the plethora of alternatives out there.

Thumbnail of user chrise549
David W. – Manscaped Rep

HI J. F.,

We are so sorry to hear about the frustration that our delayed shipping has caused you. COVID-19 has caused us significant shipping delays.

Please send me a note directly at ceckstrum@manscaped.com and I will work to ensure this gets resolved.

-MANSCAPED Team

Thumbnail of user blaker123
1 review
0 helpful votes
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September 7th, 2022

Your balls are not safe. I've had better results with micro trimmers at a fraction of the cost. Not very close shave so leaves a lot of stubble, which is uncomfortable in those "hard to reach" areas. And the position they want you to use the shaver takes a yoga degree to use properly. Does not work well in the shower.
Save your balls and money and look for another alternative.

Products used:
Manscaped 3.0, direct from company.

Value
Shipping
Quality
Thumbnail of user caseyh194
1 review
0 helpful votes
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November 23rd, 2020

Best clippers ever purchased and well worth the money and subscription if you opt for that. Every three months I get new blades for my lawn mower and it always come with a complementary product like the ball toner or foot duster. My girlfriend actually threw away my charger to my lawnmower and I emailed customer service about buying that part separately, They emailed me back and sent me the charger for free with free shipping. That alone made me a lifetime customer.

Thumbnail of user julianp78
1 review
0 helpful votes
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February 21st, 2021

Best tool to have for a hairy man works great and I have had mine for a while now. Their products like foot duster smell like the forest and still work even after a long day of sweat if you want to improve your body manscaped is the only choice.

Products used:
Everything

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Value
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Thumbnail of user robertc3849
1 review
0 helpful votes
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February 25th, 2021

I have been a regular customer for a while now. Their products and offers are awesome. High quality, great value and range of options. Plus the ability to set up automatic replenishments so you don't have to reorder manually is great customer focus.

Tip for consumers:
Set up auto replenishments so you don't have to reorder, you can always skip or change frequency.

Products used:
Lawnmower & most formulations

Service
Value
Shipping
Quality
Thumbnail of user desmondi2
2 reviews
0 helpful votes
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April 28th, 2022

Delivery was swift. Love the package ordered. Instructions are very helpful. Lawn mower, crop preserver and the others do a great job every time 100%. I'll recommend to friends and family any day, any time.

Products used:
Lawn mower, crop preserver, nostril stuff and others.

Service
Value
Shipping
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Thumbnail of user jasonb1864
1 review
0 helpful votes
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June 24th, 2021

Manscaped has amazing products that every man needs. The clipper is hands down the best and you can groom completely and comfortably without fear of nicks or cuts. The Ball tonic and ball deodorant are have to haves for daily use. You won't be sorry ordering and using these daily. The foot deodorant is also a must have. If you haven't tried Manscaped's products yet you are truly missing out!

Products used:
Lawnmower, Foot Duster, Crop Preserver, Crop Reviver

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From the business

Founded by Paul Tran in 2016, San Diego, California-based MANSCAPED™ is the global men’s lifestyle consumer brand and male grooming category creator trusted by over five million men worldwide. The product range includes a diversified line of premium tools, formulations, and accessories designed to introduce and elevate a whole new self-care routine for men. MANSCAPED’s collection is available internationally in 39 countries via DTC and on Amazon in more than 100 countries worldwide. Retail placement includes Target®, Best Buy, Macy’s, and Military Exchanges in the U.S. and Hairhouse locations in Australia.

Learn more at https://www.manscaped.com/

Company Representative

Thumbnail of user ryanf137
Ryan F.
Usually responds not within the first month

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