Martha & Marley Spoon
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Martha & Marley Spoon

How would you rate Martha & Marley Spoon?
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Louisiana
1 review
4 helpful votes
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BIg Disappointment
October 23, 2020

I was referred by a friend and in the short time that I was a customer, they did not deliver my food three times. It's so frustrating when you have a guest coming for dinner and are planning to make the meal you ordered and it never arrives. After the first incident, I thought I'd give them another chance only to have it happen two more times. Three strikes... you're out! I also found the produce, especially the herbs, to be wilted and yellow. The customer service reps seem to care less. I was told that my box would arrive a day or two late. Based on the tracking, this means the food sat on a truck for 3-4 days in 90-degree heat. No thank you. Don't waste your time with this food delivery service.

Date of experience: October 23, 2020
Florida
1 review
10 helpful votes
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Horrendous
July 14, 2020

Horrible customer service. Difficult to get ahold of anyone to actually resolve problems and they make you jump through hoops to even have something addressed. The shipping is horrendous with boxes almost ALWAYS arriving late despite what the tracking says. And customer service is not helpful at all when resolving those problems, and all they tell you is as long as the meat is still "cool to the touch" you'll be okay. The items always arrive damaged, dirty or close to being spoiled. The meal ideas are very creative and great, don't get me wrong, but the hassle of everything else is making this not worth it. I originally switched over from HelloFresh because I was getting tired of the recipes, but their customer service is stupendous in comparison. I will be going back to HelloFresh.

Date of experience: July 14, 2020
New Jersey
1 review
2 helpful votes
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Horrible, just horrible. First few boxes were fine but since then EVERY single box is missing something! Not a single box has all required ingredients. Some also arrive with damaged goods. Steer clear! Very expensive and prices increased a few weeks ago. How can a company who can't pack the orders with all necessary ingredients increase their prices?! I have used 4 other companies who only missed ingredients once or twice in a much longer time frame!

Date of experience: August 2, 2019
Virginia
3 reviews
9 helpful votes
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This is such as huge disappointment. The recipes were good -- and, although it is an expensive (yes -- more than the other boxes plus they charge for the stinking unreliable delivery service) box I wanted to keep it. BUT, damn, this is the second time the delivery has been over a day late and the food is not even cool to the touch. I cannot even think about eating it! Disgusting to say the least. In addition they have made some really crummy substitutions for the main ingredients. Martha has a recording when you call customer service -- she should take her name and her voice and run to the hills because this is not what anyone expects from her! They will be chanting "Lock her up!" soon if she doesn't get out of this horrible business.

Date of experience: December 10, 2020
Australia
1 review
1 helpful vote
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I found the website to be very confusing and had difficulty selecting the dishes for the weeks delivery.

Their payments system swipes money from you bank account without notice.

The quality of the food delivered is below par, especially the vegetables which are not fresh when delivered and wont keep in a refrigerator for more than 1 -2 days

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
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Amazing experience!
August 13, 2022

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

Date of experience: August 12, 2022
New York
2 reviews
6 helpful votes
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Received only 2 shipments and both had issues. First one the box was opened and barely taped shut. The second shipment was missing the steak for a steak dish. You cannot get through to customer service because they are "all busy helping other customers"... all the time. They do not respond to chat box or email as you are directed to do by the outgoing message when you call in. The only time you get a response is when you unsubscribe. The only reason why I gave it 2 stars is because the one meal I was able to make was pretty good. Extremely disappointed with the lack of quality control and unavailable customer service. I excepted more from a product Martha Stewart puts her name on.

Date of experience: February 27, 2021
Oregon
1 review
7 helpful votes
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Tried it for a month. Every box had damaged or rotten produce, missing ingredients, or meat that was not fresh. Required more ingredients of your own than other meal kits: vinegars, sugars, flour, eggs, ketchup. Even recipes that were titled "... with balsamic glaze" required you to provide the balsamic vinegar for that glaze. So disappointing. HelloFresh has less variety, but was definitely fresher and more reliable.

Date of experience: March 31, 2020
Arizona
1 review
0 helpful votes
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Attracted to the price but can see why it is so inexpensive. The food is incredibly blah, without any seasonings, not very creative recipes. This is just one step above eating take-out from McDonald's, which might be attractive to some people.

Date of experience: April 29, 2019
Washington
1 review
5 helpful votes
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This service is fine for people who love to cook. For us, we found it to be very stressful and time consuming. Then the food was terrible. Worse steak we have ever eaten. Then there is no way to cancel the next shipment because it is set up for delivery before you receive the first shipment. That is how they screw people over. Plus all the reviews above are staged by their people. So many that most of you will never get this far down the list. Allan

Date of experience: June 18, 2018
California
1 review
7 helpful votes
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The worst delivery food service ever. My vegetables were always spoiled or I never received them. Delivery dates are never accurate. And the recipes call for things I don't normally have on hand like vinegar which is in every recipe. All the other boxes I tried includes a small sample of vinegar to use in these recipes. Don't waste your money!

Date of experience: September 16, 2020
Minnesota
1 review
10 helpful votes
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If I could give negative stars I would. Ice packs do not cover the entire surface area of the box during shipment meat shows up without any contact with cold. "Thermal bag" is paper thin and ineffective. Even if you have leaking fluid inside the box they will not give you full credit (as I put the box in the trash). Would not offer refunds so had to get my credit card company involved.

Date of experience: March 9, 2022
Illinois
1 review
1 helpful vote
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Very tough meat, to tough to chew. Mashed potatoes tasted like sandpaper. It takes ~1 hour to make a meal that tastes bad, why would you buy that? One meal just came with an onion, why? No reason, it just went on the side like you were supposed to eat it. Carrots were able to bend before being cooked! I found 1 of my 4 deliveries to be "good". One of my deliveries arrived late. Overall, food is either terrible or mediocre, it takes to much time, and it has the tendency to arrive late.

Date of experience: December 12, 2019
Florida
2 reviews
10 helpful votes
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Buyer Beware
March 6, 2021

My food never arrived. Customer service is practically non existent. For whatever reason they are refusing to issue a refund. They did offer a credit even though they could not provide a difinitive date for if or when the food would be delivered. I am currently disputing the charge with my bank.

Date of experience: March 6, 2021
Tennessee
1 review
2 helpful votes
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Missing ingredients in ever box. Takes a week for customer service to even reply. Then they try to allow a $15 credit on a future purchase despite not sending the meals you were charged for and no meat to cook. Worst I've ever tried. Cancelled.

Date of experience: August 5, 2021
Ohio
1 review
2 helpful votes
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Through email, customer service promises a 24 hour response to an inquiry. You will most likely never hear from them again. The discount on my first order was never applied and I had to go through my credit card to appeal the charge. Bad experience.

Date of experience: December 21, 2018
Ohio
1 review
1 helpful vote
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We probably had 20 deliveries. Mostly okay but sometimes had to spice it up. The last one was a day late. The meat was still chilled but all of the vegetables on top... kale and romaine were completely yellow, mushy, and brown. I asked twice for a complete credit and or refund but the most I was offered was 15 dollars. Have cancelled my service for good.

Date of experience: May 30, 2019
Australia
1 review
2 helpful votes
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Robbery
April 12, 2019

I ordered Marley spoon 2 weeks ago food was good. I didn't realise that Marley spoon automatically takes money out of my account. I called to say I don't want the order as I've already done my shopping for the week I got told by customer service it's to late they have already started the order I am left with no money now what am I to do. This is day light robbery I'm so not happy never again will I order from you

Date of experience: April 12, 2019
North Carolina
1 review
2 helpful votes
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I was excited about this service, however, with the customer service treatment I have received I would suggest not ordering this kit.

I ordered this kit a week ago with a code from their website. Earlier I had signed up and browsed but never purchased the subscription. My order was cancelled today less than a week from the first box's delivery date and I was told that a member of my household had used the code and it cannot be used at my address.

We never have used this kit before.

I sat on hold with a rep for 30 minutes who told me that nothing can be done.

Predatory pricing hidden behind rules they make up. Purchase this kit at your own risk. They should have just called and told me to pay more or cancel.

Date of experience: July 1, 2022
Australia
1 review
7 helpful votes
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I ordered a week to try and as not going to be home for the following weeks due to an emergency called to try and cancel as I saw that there was money out of my bank account (then I realized you are on a membership). It is now Wednesday and as the delivery is NEXT Monday called to cancel to be told it must be 6 days... Customer service told me that they could donate my meals to a charity or send somewhere else... so not happy

Date of experience: January 7, 2020

Overview

The overall reputation of Marley Spoon is significantly marred by consistent customer dissatisfaction, particularly regarding product quality and customer service. Many customers report receiving spoiled or damaged ingredients, delayed deliveries, and inadequate responses from support staff. Common themes include frustration over unresponsive service and difficulty in canceling subscriptions, leading to perceptions of a predatory business model. While some customers enjoyed the meal recipes, the lack of organization in ingredient packaging and recurring quality issues overshadowed these positives. Overall, the company faces a critical need to improve its service reliability and customer engagement to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
51
value
52
shipping
52
returns
38
quality
49