Martha & Marley Spoon

I was referred by a friend and in the short time that I was a customer, they did not deliver my food three times. It's so frustrating when you have a guest coming for dinner and are planning to make the meal you ordered and it never arrives. After the first incident, I thought I'd give them another chance only to have it happen two more times. Three strikes... you're out! I also found the produce, especially the herbs, to be wilted and yellow. The customer service reps seem to care less. I was told that my box would arrive a day or two late. Based on the tracking, this means the food sat on a truck for 3-4 days in 90-degree heat. No thank you. Don't waste your time with this food delivery service.

Horrible customer service. Difficult to get ahold of anyone to actually resolve problems and they make you jump through hoops to even have something addressed. The shipping is horrendous with boxes almost ALWAYS arriving late despite what the tracking says. And customer service is not helpful at all when resolving those problems, and all they tell you is as long as the meat is still "cool to the touch" you'll be okay. The items always arrive damaged, dirty or close to being spoiled. The meal ideas are very creative and great, don't get me wrong, but the hassle of everything else is making this not worth it. I originally switched over from HelloFresh because I was getting tired of the recipes, but their customer service is stupendous in comparison. I will be going back to HelloFresh.

Horrible, just horrible. First few boxes were fine but since then EVERY single box is missing something! Not a single box has all required ingredients. Some also arrive with damaged goods. Steer clear! Very expensive and prices increased a few weeks ago. How can a company who can't pack the orders with all necessary ingredients increase their prices?! I have used 4 other companies who only missed ingredients once or twice in a much longer time frame!

This is such as huge disappointment. The recipes were good -- and, although it is an expensive (yes -- more than the other boxes plus they charge for the stinking unreliable delivery service) box I wanted to keep it. BUT, damn, this is the second time the delivery has been over a day late and the food is not even cool to the touch. I cannot even think about eating it! Disgusting to say the least. In addition they have made some really crummy substitutions for the main ingredients. Martha has a recording when you call customer service -- she should take her name and her voice and run to the hills because this is not what anyone expects from her! They will be chanting "Lock her up!" soon if she doesn't get out of this horrible business.

I found the website to be very confusing and had difficulty selecting the dishes for the weeks delivery.

Their payments system swipes money from you bank account without notice.

The quality of the food delivered is below par, especially the vegetables which are not fresh when delivered and wont keep in a refrigerator for more than 1 -2 days

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

Received only 2 shipments and both had issues. First one the box was opened and barely taped shut. The second shipment was missing the steak for a steak dish. You cannot get through to customer service because they are "all busy helping other customers"... all the time. They do not respond to chat box or email as you are directed to do by the outgoing message when you call in. The only time you get a response is when you unsubscribe. The only reason why I gave it 2 stars is because the one meal I was able to make was pretty good. Extremely disappointed with the lack of quality control and unavailable customer service. I excepted more from a product Martha Stewart puts her name on.

This service is fine for people who love to cook. For us, we found it to be very stressful and time consuming. Then the food was terrible. Worse steak we have ever eaten. Then there is no way to cancel the next shipment because it is set up for delivery before you receive the first shipment. That is how they screw people over. Plus all the reviews above are staged by their people. So many that most of you will never get this far down the list. Allan

If I could give negative stars I would. Ice packs do not cover the entire surface area of the box during shipment meat shows up without any contact with cold. "Thermal bag" is paper thin and ineffective. Even if you have leaking fluid inside the box they will not give you full credit (as I put the box in the trash). Would not offer refunds so had to get my credit card company involved.

Very tough meat, to tough to chew. Mashed potatoes tasted like sandpaper. It takes ~1 hour to make a meal that tastes bad, why would you buy that? One meal just came with an onion, why? No reason, it just went on the side like you were supposed to eat it. Carrots were able to bend before being cooked! I found 1 of my 4 deliveries to be "good". One of my deliveries arrived late. Overall, food is either terrible or mediocre, it takes to much time, and it has the tendency to arrive late.

My food never arrived. Customer service is practically non existent. For whatever reason they are refusing to issue a refund. They did offer a credit even though they could not provide a difinitive date for if or when the food would be delivered. I am currently disputing the charge with my bank.

Missing ingredients in ever box. Takes a week for customer service to even reply. Then they try to allow a $15 credit on a future purchase despite not sending the meals you were charged for and no meat to cook. Worst I've ever tried. Cancelled.

I was excited about this service, however, with the customer service treatment I have received I would suggest not ordering this kit.

I ordered this kit a week ago with a code from their website. Earlier I had signed up and browsed but never purchased the subscription. My order was cancelled today less than a week from the first box's delivery date and I was told that a member of my household had used the code and it cannot be used at my address.

We never have used this kit before.

I sat on hold with a rep for 30 minutes who told me that nothing can be done.

Predatory pricing hidden behind rules they make up. Purchase this kit at your own risk. They should have just called and told me to pay more or cancel.