Martha & Marley Spoon
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Martha & Marley Spoon

How would you rate Martha & Marley Spoon?
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Florida
1 review
10 helpful votes
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Horrendous
July 14, 2020

Horrible customer service. Difficult to get ahold of anyone to actually resolve problems and they make you jump through hoops to even have something addressed. The shipping is horrendous with boxes almost ALWAYS arriving late despite what the tracking says. And customer service is not helpful at all when resolving those problems, and all they tell you is as long as the meat is still "cool to the touch" you'll be okay. The items always arrive damaged, dirty or close to being spoiled. The meal ideas are very creative and great, don't get me wrong, but the hassle of everything else is making this not worth it. I originally switched over from HelloFresh because I was getting tired of the recipes, but their customer service is stupendous in comparison. I will be going back to HelloFresh.

Date of experience: July 14, 2020
Wisconsin
1 review
0 helpful votes
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Amazing experience!
August 13, 2022

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

Date of experience: August 12, 2022
Georgia
1 review
2 helpful votes
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LOVE Martha & Marley Spoon
May 5, 2021

I freaking LOVE Martha & Marley Spoon. This is my first meal kit and am on my 4th week. We started out with just two meals but quickly added a third after our first week. Every meal we have had has been wonderful restaurant quality tasting food. The recipes take longer than they say on the card, but I don't mind as the quality of my meal is worth it. Really unexpected flavors and ingredients and I am extremely pleased. The selection of meals is excellent and they have the American comfort style meals I enjoy and the international meals my husband likes. All of our meals have had the correct ingredients and good quality produce. I will add I have not had any of the shipping issues others have complained about (knock on wood). Maybe the Atlanta area has a better delivery service than others. I hope they are able to solve some of their logistic issues as they have some really talented chefs and have helped me enjoy cooking again.

Date of experience: May 4, 2021
Nevada
2 reviews
4 helpful votes
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Great Food
August 6, 2019

Love my Marleyspoon deliveries. The choice Of menu options are right up my alley. The only issues I have had is my not reading the prep steps carefully, but even then the meal was wonderful. I am in a home Of one so I can usually with most choices have two meals and which means less cooking for me. One night I ate both pieces of chicken in one sitting. Thanks Martha and Team.

Carol Grossman

Date of experience: August 5, 2019
California
1 review
1 helpful vote
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Favorite meal kits
August 27, 2022

I have been ordering Marley Spoon for over a year. The recipes are very flavorful. Luckily, I have not had the same experience reported by others. The shipments have been carefully packed and the vegetables fresh. I wonder if the shipment center makes a difference? I live in the SF Bay Area. I much prefer Marley Spoon to Hello Fresh. I have not had missing items like I did with Hello Fresh.

Date of experience: August 26, 2022
Denmark
1 review
2 helpful votes
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Allright
December 30, 2019

Dear Marley Spoon, please do not sent emails after I have unsubscribed! I was a costumer for a while but stopped my order for good when I moved to another country. While I am successfully unsubscribed and can't do anything more than that I wish you would respect not to send any more emails.

As for the product: It was excellent to have the opportunity to choose out of I think 15 different dishes each week. However after a while those options felt quite similar. The food was of good quality and only once did I receive a box where the products where unfresh.

So aside from unwanted emails I all in all think the company does well and provides a nice low-cost service which can be trusted. They deliver on time and their notification system for delivery has never failed me.

Date of experience: December 30, 2019
New Jersey
1 review
0 helpful votes
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Freakin fire
October 15, 2021

So I've tried them all hello fresh and some! Martha and Marley spoon hands down #1 the flavors omg so good and the meals literally take me less than 30min to prepare! Martha definitely got some soul in her dishes my favorite is the chicken schnitzel ref cabbage but all of them has been sooo good! Dame I was supposed to take pictures before hand lol oops my bad it shouldn't be so good!

Date of experience: October 13, 2021
Illinois
1 review
3 helpful votes
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Bland Food
August 16, 2021

We did not have any problem getting our order. Our problem was that every thing we got was very bland. The pictures and descriptions did not match the foods taste. If you like food that has robust flavor then I recommend going elsewhere. These chefs know nothing about using spices.

Date of experience: August 16, 2021
New York
2 reviews
6 helpful votes
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Received only 2 shipments and both had issues. First one the box was opened and barely taped shut. The second shipment was missing the steak for a steak dish. You cannot get through to customer service because they are "all busy helping other customers"... all the time. They do not respond to chat box or email as you are directed to do by the outgoing message when you call in. The only time you get a response is when you unsubscribe. The only reason why I gave it 2 stars is because the one meal I was able to make was pretty good. Extremely disappointed with the lack of quality control and unavailable customer service. I excepted more from a product Martha Stewart puts her name on.

Date of experience: February 27, 2021
Louisiana
1 review
4 helpful votes
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BIg Disappointment
October 23, 2020

I was referred by a friend and in the short time that I was a customer, they did not deliver my food three times. It's so frustrating when you have a guest coming for dinner and are planning to make the meal you ordered and it never arrives. After the first incident, I thought I'd give them another chance only to have it happen two more times. Three strikes... you're out! I also found the produce, especially the herbs, to be wilted and yellow. The customer service reps seem to care less. I was told that my box would arrive a day or two late. Based on the tracking, this means the food sat on a truck for 3-4 days in 90-degree heat. No thank you. Don't waste your time with this food delivery service.

Date of experience: October 23, 2020
New Jersey
1 review
2 helpful votes
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Horrible, just horrible. First few boxes were fine but since then EVERY single box is missing something! Not a single box has all required ingredients. Some also arrive with damaged goods. Steer clear! Very expensive and prices increased a few weeks ago. How can a company who can't pack the orders with all necessary ingredients increase their prices?! I have used 4 other companies who only missed ingredients once or twice in a much longer time frame!

Date of experience: August 2, 2019
Virginia
3 reviews
9 helpful votes
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This is such as huge disappointment. The recipes were good -- and, although it is an expensive (yes -- more than the other boxes plus they charge for the stinking unreliable delivery service) box I wanted to keep it. BUT, damn, this is the second time the delivery has been over a day late and the food is not even cool to the touch. I cannot even think about eating it! Disgusting to say the least. In addition they have made some really crummy substitutions for the main ingredients. Martha has a recording when you call customer service -- she should take her name and her voice and run to the hills because this is not what anyone expects from her! They will be chanting "Lock her up!" soon if she doesn't get out of this horrible business.

Date of experience: December 10, 2020
Australia
1 review
1 helpful vote
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I found the website to be very confusing and had difficulty selecting the dishes for the weeks delivery.

Their payments system swipes money from you bank account without notice.

The quality of the food delivered is below par, especially the vegetables which are not fresh when delivered and wont keep in a refrigerator for more than 1 -2 days

Date of experience: January 31, 2022
Arizona
1 review
0 helpful votes
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Attracted to the price but can see why it is so inexpensive. The food is incredibly blah, without any seasonings, not very creative recipes. This is just one step above eating take-out from McDonald's, which might be attractive to some people.

Date of experience: April 29, 2019
Washington
1 review
5 helpful votes
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This service is fine for people who love to cook. For us, we found it to be very stressful and time consuming. Then the food was terrible. Worse steak we have ever eaten. Then there is no way to cancel the next shipment because it is set up for delivery before you receive the first shipment. That is how they screw people over. Plus all the reviews above are staged by their people. So many that most of you will never get this far down the list. Allan

Date of experience: June 18, 2018
California
1 review
7 helpful votes
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The worst delivery food service ever. My vegetables were always spoiled or I never received them. Delivery dates are never accurate. And the recipes call for things I don't normally have on hand like vinegar which is in every recipe. All the other boxes I tried includes a small sample of vinegar to use in these recipes. Don't waste your money!

Date of experience: September 16, 2020
Minnesota
1 review
10 helpful votes
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If I could give negative stars I would. Ice packs do not cover the entire surface area of the box during shipment meat shows up without any contact with cold. "Thermal bag" is paper thin and ineffective. Even if you have leaking fluid inside the box they will not give you full credit (as I put the box in the trash). Would not offer refunds so had to get my credit card company involved.

Date of experience: March 9, 2022
Illinois
1 review
1 helpful vote
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Very tough meat, to tough to chew. Mashed potatoes tasted like sandpaper. It takes ~1 hour to make a meal that tastes bad, why would you buy that? One meal just came with an onion, why? No reason, it just went on the side like you were supposed to eat it. Carrots were able to bend before being cooked! I found 1 of my 4 deliveries to be "good". One of my deliveries arrived late. Overall, food is either terrible or mediocre, it takes to much time, and it has the tendency to arrive late.

Date of experience: December 12, 2019
Florida
2 reviews
10 helpful votes
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Buyer Beware
March 6, 2021

My food never arrived. Customer service is practically non existent. For whatever reason they are refusing to issue a refund. They did offer a credit even though they could not provide a difinitive date for if or when the food would be delivered. I am currently disputing the charge with my bank.

Date of experience: March 6, 2021
Tennessee
1 review
2 helpful votes
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Missing ingredients in ever box. Takes a week for customer service to even reply. Then they try to allow a $15 credit on a future purchase despite not sending the meals you were charged for and no meat to cook. Worst I've ever tried. Cancelled.

Date of experience: August 5, 2021

Overview

The overall reputation of Marley Spoon is significantly marred by consistent customer dissatisfaction, particularly regarding product quality and customer service. Many customers report receiving spoiled or damaged ingredients, delayed deliveries, and inadequate responses from support staff. Common themes include frustration over unresponsive service and difficulty in canceling subscriptions, leading to perceptions of a predatory business model. While some customers enjoyed the meal recipes, the lack of organization in ingredient packaging and recurring quality issues overshadowed these positives. Overall, the company faces a critical need to improve its service reliability and customer engagement to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
51
value
52
shipping
52
returns
38
quality
49