Martha & Marley SpoonReviews 131

I used to order with them more than 2 years ago - I moved to my new address. I reinstated service with them. I updated my new address within 2 minutes of reinstating my account. They are saying that I needed to manually change the upcoming orders to my new address. It makes sense for the system to automatically update the new address for all future orders. They are only willing to give me a 50% refund.

Some e-mail got lost and the system chose random entrees (including ingredients which I can not eat) for me for the week when I am out of town. I got in touch with customer service about canceling my delivery for that week and that was the worst experience ever. I contacted them five days before the delivery, yet the representative refused to cancel or change the order. Moreover, rather than providing any explanations (really, what can be a problem with not sending my box?), he instead kept blaming me and writing that it was all my fault. There was a glimpse of something constructive, when he offered to redirect my delivery to the place where I will be physically on that week... only to discover 15 minutes later, that it is actually impossible.

Vadim

I have been ordering Marley Spoon for over a year. The recipes are very flavorful. Luckily, I have not had the same experience reported by others. The shipments have been carefully packed and the vegetables fresh. I wonder if the shipment center makes a difference? I live in the SF Bay Area. I much prefer Marley Spoon to Hello Fresh. I have not had missing items like I did with Hello Fresh.

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

From missing ingredients to soggy vegetables. The company's mission statement is far from the service rendered!

Missing box on first delivery. Delivery service had no clue what happened to the box. Communication poor between delivery service and Martha & Marley. I was told the box needed to be "reissued" by Martha & Marley Spoon and I needed to contact them but after contacting M&M was told they do not reissue boxes. I was given the run around by customer service and still have not received my box. Never again!

I was excited about this service, however, with the customer service treatment I have received I would suggest not ordering this kit.

I ordered this kit a week ago with a code from their website. Earlier I had signed up and browsed but never purchased the subscription. My order was cancelled today less than a week from the first box's delivery date and I was told that a member of my household had used the code and it cannot be used at my address.

We never have used this kit before.

I sat on hold with a rep for 30 minutes who told me that nothing can be done.

Predatory pricing hidden behind rules they make up. Purchase this kit at your own risk. They should have just called and told me to pay more or cancel.

Received promo box - wrong food delivered.
Received email that night (didn't see it until next morning) - Marley Spoon had chosen new order for me (which I wasn't aware of with promo) and couldn't be cancelled or changed.
False advertising and coercion used in ordering tactics.

Had an entire box delivered with sauce that had exploded over EVERYTHING!... contacted customer service four times and all they would refund was half the price I paid! Not one entire meal was salvageable! Customer service representatives are patronizing and USELESS!

These meals are not worth 1 star in quality or value. Beef was a cut I couldn't even recognize. It was 1/2 of the size of a deck of cards and full of chewy muscle but lot's of blood everywhere. What's with the package of blood? Even after it was full cooked, it was still bloody. The chicken was okay if you don't mind it being paper thin, somebody else got the other 1/2 of my chicken breasts. Potatoes were literally 2" in diameter and only one per person! They were less than a kid's serving. Grossly lacking in quality. These meals will NOT fill you up and are not worth the price. Don't waste your money.

1) Not user-friendly.
We ordered from Marley Spoon/Martha Stewart for the first time this week. The shipment arrived as scheduled on Wednesday. The food came poorly packed and aggregated together rather than packged by as meals. The beef was tough. The meal, Mongolian BBQ tasted odd. The instructions needed to prepare the food are not included in the packaging, you have to get them online. This is just not a user-friendly system.

2) Poor Customer service
We called to cancel the day after our first shipment. The first agent said they had already shipped the second shipment. When I asked for a refund he refused stating that we had six days to cancel and we were past that point. I asked for a supervisor. She re-iterated the same thing. Our delivery day is on Wednesday. I spoke to them on a Thursday. The last time I checked a week has 7 days our next shipment should not have been sent or changed until the next day. I attached a screenshot to this review it says 5 days. Based on their web it should have been Friday before we were charged.

3) Simple Solution Denied:
All I wanted was a refund for a package we did not want and was sent against our wishes. Too much for them to handle.

Summary: Buyer beware - if you sign up for Marley Spoon, you will have a minimum 2-week subscription rather than a one-week trial run if you are unhappy.

Poor customer service & quality food
Of the six different meal delivery services I've used over the past eight years, Marley Spoon by far is the worst— in quality, customer service, and price (for what you receive.) I blame myself for "assuming" that a meal delivery service with Martha Stewart's name would equate to quality; but I was definitely proven wrong and should have done my research before signing up. Now I've been charged for a second week today and cannot get a refund even though some of my products from this week's box were wilted, scant or just unacceptable. When I chatted with a live agent I basically was told it sucked to be me, and I should have cancelled as soon as I received my first box. (He/she didn't care that I had to be out of town the next 2 days.) Oh, and I changed my following week's delivery date to 2 days later which didn't make it any better for me either!
If you are thinking of trying this service out, I highly recommend you think otherwise. There are several other ones so much better!

If I could give negative stars I would. Ice packs do not cover the entire surface area of the box during shipment meat shows up without any contact with cold. "Thermal bag" is paper thin and ineffective. Even if you have leaking fluid inside the box they will not give you full credit (as I put the box in the trash). Would not offer refunds so had to get my credit card company involved.

My friend told me about marley spoon so i made a account and havent even made a selection but seen on my bank account they took the funds. I called customer service about this issue and they said they cant reimburse me. This is stealing from customers in my opinion. How are you going to charge someone when they haven't even made a food selection?, I cant believe you feel right stealing from people, what a horrible company. I wouldnt even give one star but i had to should be a 0 review option because thats what you deserve. Do not buy from this company.

I found the website to be very confusing and had difficulty selecting the dishes for the weeks delivery.

Their payments system swipes money from you bank account without notice.

The quality of the food delivered is below par, especially the vegetables which are not fresh when delivered and wont keep in a refrigerator for more than 1 -2 days

I received my first box all my vegetables were very moldy and the ice pack exploded all over the food. I called costumer service and they offered me a $12 credit to use on my next box… Which I don't think is very fair as I paid for a box that wasn't edible, and he did literally didn't care and just seemed annoyed I called. So I went ahead and wanted to cancel and was given attitude!

We looked at other food services, and most of the recipes weren't appealing. We're very happy with the food and recipes. We did call and complain about a ground pork substitute that also leaked (was supposed to be shredded pork, (but there was a supply problem) and got a rep on the line right away who credited us for the meal. Also we didn't like the dried oregano that they sent which had no aroma (we have never seen this with out other meals). Other than these hiccups, great food, recipes, generous servings, and great customer service. Maybe they have addressed the concerns that others have posted.

So I've tried them all hello fresh and some! Martha and Marley spoon hands down #1 the flavors omg so good and the meals literally take me less than 30min to prepare! Martha definitely got some soul in her dishes my favorite is the chicken schnitzel ref cabbage but all of them has been sooo good! Dame I was supposed to take pictures before hand lol oops my bad it shouldn't be so good!