MatchReviews 1,218

I signed up for Match on the 19th hated it and asked for my money back, the app suck, the people working there have no idea what they're doing and hung up on me twice. Finally called my visa to get my money back from this site and she spoke to a "manager " clearly the whole place doesn't know how to make customers happy or understand what I'm saying. I was even asking for half the money back as I only used it 3 days. The people on there weren't for me and it's nothing what they say! I will never suggest anyone to use Match. Worst experience and worst people working there! SAVE YOUR MONEY! If you want an online dating site GO TO EHARMONY!

I used match for 3 months. It was an ok experience other than the fake matches who would try to reach out. At the end of my 3 month subscription I decided I did not want to continue. The day my subscription expired I was charged an additional $78. When i spoke to someone at match they claimed I was setup on auto renew, when I know for an absolute fact I was not. I tried to cancel it the day it renewed and they would not allow it. The women I spoke to was rude and told me to deal with it. I may have tried again in the future, but not anymore. I do not reccomend it to anyone!

So they recommended a person. I clicked 'match me' they quickly charged me 2$. Thats when I realized they have kept my credit card info. Ok.
So I am matched with this person, turns out account is not active. Poof its gone!
I message them if the match never happened, why I should pay for a service that never happened?
They suggested I choose more active accounts! I explained that they had suggested the account. Poof customer service person disconnects.

So I message them again

I asked for my credit card info to be removed. Turns out they plan to NEVER delete ANY of my information, including credit card, even after I am gone. Is that even legal I asked? Poof disconnected.

Keep in mind this is after I discovered that the membership has tons of hidden fees. They will match you with people and then you realize that person also has to pay to talk to you, that is, if they are real. People appear and disappear. After I came here I realized they were probably not even real.

Beware of these guys. I have deactivated my renewal but know they will try and charge me again. This is what companies like Match.com do. They are too big, 2$ is too small and the occasional, 'accidental' renewal moves the stock ticker. Avoid!

This site could be so much better if they were just honest and forthright! They already have the largest market share of any dating site but greed causes them to want even more. For example, say you recently ended a subscription for whatever reason (take a break, can't afford, busy with other things) they then send you false messages (really just solicitations from the company & nothing to do with potential partners) that show up in your message box. But you can't access the messages unless you fork over more money. Then you do and find they are only more advertisements.
Another thing that most people didn't know; Match owns several of the other leading dating sites and even creates some new ones under DIFFERENT NAMES... instead of being honest and upfront about who they are they choose to use bogus names. That way they can get you to sign up for other sites that they also own! A friggin' monopoly is what it is! Unfortunately its the largest company so they have the most participation (and your chances are probably the greatest) which is why I give them any stars at all.

I purchased a subscription to this website and they offer 7 day free trial subscriptions yet when I found out they have no more matching criteria then any other website and they claim they do they would not refund me or even address my questions. When I tried to call their customer service line I was on hold forever and when I finally got someone the call was disconnected. What is sad is that 10 yrs ago I would have been totally supportive of their website because back then they were a good reputable company now they are like the majority of dating websites out there who could give a@#$# about people actually finding someone to share life with

This company is an absolute scam. If you value your money, do not utilize this service. I, among many others, was charged the auto renewal fee of 119 equaling 171 Canadian dollars. I have barely used this service because of the fake profiles and scammers. I was charged on December 30th, did not receive an email to notify me of this (as this is their policy in order to swindle it by you). I received my VISA statement January 6h with this charge.
I called hoping for some help as I lost my job earlier this year and can't pay the fee. I was told that I could have refunded the day before or after the charge. Without the email. How am I supposed to know? They were rude, and in compassionate. They are down to the bottom dollar and don't care about the customer.
Please do yourself a favour and do the research from this thread alone. You will be swindled out of your money through auto renewals and charged even after you cancel

DO NOT PAY THESE PEOPLE YOUR $$. I will continue to repost this to everything that has to do with Match.com to get the word out to everyone possible to save them the pain of my situation. I unsubscribed to them 2 or 3 years ago, but I checked the card I had used and they are still charging me for this. It was a card I hardly ever use and the only reason I checked it was because I had returned an item I had bought online for a Christmas present and wanted to make sure that it was credited to my account. That was on November 25,2015. Today is Dec. 29,2015 and I am just now getting in touch with them. I was told they would cancel it again, but would not refund me any of the money. It only comes out 1X a year or 1X every 6 months because I don't see it being done each month, but I haven't ever logged onto the the account in that amount of time. I did try to log on to check after I saw the charge on my credit card and the site told me I needed to subscribe. So if I need to subscribe, why are they still taking money out? This is the most disreputable company I have ever heard of and it has been nothing but a hassle to deal with them. It's less painful to have a root canal and NO supposed love match can be worth this horrific hassle, and I haven't met anyone that it has worked for anyhow- I've heard of more successes on Plenty of Fish (the trashy site) Stay Away from Giving Them Your Card Number

I got a Groupon deal to try them for a month for $15.00, which is the only reason I signed up at the time. Knowing I would not be able to afford the $45.00 for the next month, I canceled my account about 3 weeks before the renewal so that I would not be charged. However, they charged my card and when I tried to dispute it they would not work with me. I had that money earmarked for prescriptions I needed, which due to a glitch on their end, I was not able to get. In the month I was with them, I did not get one response. On other "FREE" websites, I get lots of matches. They advertise how great they are and how free they are, but it is all bull.

I first spoke with someone in online chat. They gave me a prompted answer in no way served my case on an individual letel basically said we are done here and signed out a waste of an hour wait! Then waited another hour to get someone on the phone to be told same thing did not bother to even look into my account for what i was asking. (i had called because in process of making sure my subscription had cancelled previously as computer was loading i hit the wrong button that said buy now. It took me to confirm purchase screen i went vack to get out of there and payment had been taken without me even hitting that button) so on the phone i asked for a manager multiple times was told the manager would not be able to help. After arguing all of a sudden they could partially refund, something i never even confirmed buying. I still asked for manager whom gave me same prompt then after wasting more time arguing they looked into my account and saw i had not even used it as i said then finally said i could be refunded. So 3 hrs of my time and life wasted $500 bounced check later i can have money back that should not have been taken from me. Had my credit card not been on file they never could have done that i would have HAD to hit the CONFIRM purchase button then enter my information. But since they had it they did not care if i confirmed and took it upon themselves to take my money and try to get around it with a bs pollicy which i would have understood if i had actually used the site. So moral of the story be weary and careful prople if they have your info one wrong click can cost you alot of money. Im just glad i was finally granted what was mine even though now it must go to bounced check fees. So i guess i still lose in the end to this scam

So, I joined this site thinking it was free, made an account, started poking around and immediately noticed all I can do is "Wink" at people... Pretty lame and I felt like a creeper. They don't even include a messaging service without you having to pay $30 or more, so i got crafty... Myself, refusing to pay for some laymen's website tried to hide my email in a puzzle; a random sentence with letters in caps in the right order to write out my email, hoping what I thought was an automated system wouldn't be able to figure it out... Well, I guess they actually have people reading through everyone's profiles and they don't have a sense of humor... They deleted the paragraph. Then I tried putting it in my username and it didn't get taken down. So, maybe if I had kept the account for more than 24hrs, I may have gotten some emails. But I decided that the site is pathetic and I want no part in that sh*t. Apparently, you can reactivate your account tho. They keep you on file even after you say to DELETE the account. Spooky. I read some horror stories about the site and was glad I didn't succumb to any similar circumstances. Stay the hell away from Match, folks. I did have a bit of fun trying to beat their system tho.

I keep getting all sorts of emails from match.com, that so and so, wants to meet me, matches who have sent me emails, winks, etc. even though I canceled my account several months ago. I click scam on every email they send me, but they send new emails form alternate email addresses.

Besides being annoyed with all the emails from match, I realize that my profile is still up on this dating site. I also remember some matches on match.com (when I was still a member) telling me that they joined match because they saw my profile and wanted to meet me. If my profile, and other canceled members profiles on match, are still up and running on match, then this is for sure a scam.

I have tried to contact match regarding this matter, but was holding for more than 30 min, so I hang up. I wish there was a law against this kind of scam and practices.

~ A disappointed and an annoyed customer of match.com

The selection of men is terrible. I made certain to shut off autorenew but was still charged twice my original amount! When I tried calling for a refund, it took three attempts to finally get partial resolution. The first agent I spoke with was completely rude and hung up on me because I wouldn't bow down to her every whim. Then, after my second call, the best the supervisor could do for me if refund $67 out of $120 for something I never authorized. They are thieves and coincidentally billed me 1 hour after Christmas at 1 AM. I deactivated my account by 5 AM that day and that's the best they could do? Unbelievable.