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GB
1 review
6 helpful votes
Follow Amanda R.
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Hideous hideous hideous experience. DON'T BOTHER! So many fake (male) profiles of people trying to enter the UK and preying on women to help them. Lots of profiles with terrible spelling and grammar or just weird phrasing, let that be your first clue. Secondly, they are 'never married' and don't have any children (usually). They tell you that they are disappointed with the site and immediately want to exchange email/phone numbers. Don't do it. They will have used very handsome photos not of themselves too. Then when you want to cancel your subscription guess what, you are told to log onto the site homepage and when you do lo and behold, no connection to the server, over and over again, even though you can download any other page! This is obviously designed so that you give up or forget and they extract another payment from you. I just called them to tell them all this, Lesley hung up on me! Great! So, if you do want to leave you need to call *******494. This is another business built on greed and dishonesty.

Date of experience: February 24, 2015
Missouri
1 review
3 helpful votes
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Match sucks.
July 12, 2016

Big rip off. Save you money. You can't get your money back and they continue to charge you. I am giving them one star because zero stars is not an option.

Date of experience: July 12, 2016
Turkey
1 review
2 helpful votes
Follow Joseph B.
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My feedback abiut with their customer services. They charge auto for next month. I have already stopped to use this website than I saw they took money from my account. I asked them to cance and refund because i do not use their website. They said it is my reponsibioity to cancel payment on my card. What a crappy customer services also wht a crappy answer.
I am not suprise people are going another websites.

Usuless... total crap...

Date of experience: May 3, 2016
Netherlands
1 review
1 helpful vote
Follow Dewi G.
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Hello
February 24, 2023

What kind of inadequate Some inadequate people are sitting on your site, there is nothing positive in them, only negativity. I will never get acquainted with anyone through your site again...

Date of experience: February 23, 2023
California
2 reviews
6 helpful votes
Follow Suzan B.
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I need to figure out where to begin. Three months ago, my purse got stolen, including my phone and everything else, including my wallet. I ended up having to get a new phone and number to be on the safe side. I didn't update my new phone number on Match. They wanted me to verify and log in using my phone # I put my new number in, and that was six weeks ago. They won't let me log in. I tried several times to contact them through their email for help, but I have yet to succeed. I tried live chat, but nobody was there. They don't have a contact number. I paid for a three-month subscription. Today, they deducted another three-month subscription from my bank despite my emails that I can't log in and want to cancel my subscription. The bank put a stop payment on the money. I'm done with online dating. I've had too many dating sites scam me. Never again. The photo is attached to prove I can't log in all the while they are charging me. Then, they took my money for another three months.

UPDATE: Match terminated me for life for absolutely nothing. This was the same day they deducted another three months from my bank account, took my money, and blocked me. I'm very upset about this. All I wanted to do was meet someone special.

Bank Statement: They took this money from my account the same day they blocked me for life.
This is one of the many emails sent to Match customer service. Never got a reply.
This is the screen I've had to look at every time I tried to log in.
Date of experience: February 20, 2024
Canada
1 review
9 helpful votes
Follow Tarth V.
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This website weasels you into buying a subscription and then you are unable to talk to anyone unless they purchase a subscription too. DO NOT SIGN UP FOR IT. THEY REFUSE A REFUND EVEN WHEN YOU REALIZE THAT THE MAJORITY OF USERS ON THIS SITE DON'T SUBSCRIBE AND YOU CAN'T TALK TO THEM. Unfortunately I was wanting to meet someone and i fell for the scam. I'm simply writing this so no one else does.

Date of experience: February 10, 2015
Connecticut
1 review
45 helpful votes
Follow Katherine S.
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Match is a terrible rip off and should be put out of business. Fake profiles, inappropriate matches that have nothing to do with what you requested, and in inability to block creeps. The only way I got my money back was to to threaten to report them to the above mentioned agencies AND to update my entire profile to a scathing advertisement of DO NOT JOIN MATCH summary with ridiculous photos and even more ridiculous "what I want" for a match.

Date of experience: February 7, 2020
Georgia
1 review
5 helpful votes
Follow marquis H.
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I am an attractive woman, but yet all I get are emails, all the men want to do is email back and forth on the site, I am almost certain that these men are paid employees of match.com to keep the conversation going with the woman. It's to obvious that every man that emailed me their sentences ends in a smiley face or this symbol (!) Same format of every email I received from men in match.com, either that or woman employees of match sending emails. Stick to Pof or tinder they free. Fake fake match.com you should be ashamed of yourself trying to fool people with fake emails, and fake flirts to get someone to subscribe, upon subscribing thinking you actually have emails, you will soon find out it's just bogus notifications that someone had viewed your profile, I have never been more dissatisfied with a dating site in all my days. As the old saying goes you live to learn. I'm going to go back to meeting men the old fashion way, just get out and mingle, that way you will already see what the person looks like in person and not online.

Date of experience: June 6, 2018
Virginia
1 review
2 helpful votes
Follow Ray H.
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First, I believe the web site is initiating contact with fake people. I would get notification that I just became a favorite of someone and within minutes that profile is gone. I was a paid member for three weeks and had about 20 of these winks, likes favorites. All the profiles were similar in that no preferences were set up on the senders profile, most were in mid to late 30's and never married, only had one pic, most claimed to be a teacher and none of them lived within 300 miles from me. The matches the site presented at first were primarily African American, I am not and excluded that group in my preferences. I was very active on the site and sent out more than 50 emails and never got one response. It almost became a game for me, I would send an email and ask if they were real, just send a response so I know. The site gave me a free upgrade to see if my email was read and about 70% of the ones sent all said read. I am just an average looking guy but am an educated executive and had a well written detailed profile. I started thinking there were rules of the site I was not aware of, I was shocked that people I complimented could not even respond with a thanks but no thanks. I guess common courtesy just does not apply.

Date of experience: December 20, 2013
Florida
1 review
3 helpful votes
Follow Laura H.
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This company stole $250 from me,,, and laughed all the way home! They need to be stopped, I signed up for a trial, they billed me for a year,,,, losers.,,,, just like their fake profiles

Date of experience: July 18, 2016
Wisconsin
2 reviews
6 helpful votes
Follow Dayna s.
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I have gotten nothing but scammers replying with the same story. I really do not think there are any real people on here. I have complained to match.com with no response. This site is horrible

Date of experience: July 5, 2018
Washington
1 review
1 helpful vote
Follow Charlie P.
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So many fake profiles and mostly people will like ur profile and never respond. Huge waste of time and money. Theres a reason they have a no refund policy. Never again.

Date of experience: April 2, 2023
Texas
1 review
6 helpful votes
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Fake and harassing
March 4, 2023

They have been sued by the FTC they are a fake website maybe some people meet on here 95% of the profiles they send me don't apply to what my specs are I am not physically or sexually attracted to a black person and they send me literally hundreds of black people because you can't specify race specifying race doesn't show prejudice you can pick who you want to sleep with my God in general I hate the website and I can't even unsubscribe because it app freezes every time you try they are real dishonest thieves in my opinion

Date of experience: March 4, 2023
New York
1 review
6 helpful votes
Follow Amy C.
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I have tried match.com before where my profile was viewed many times and I was contacted by people that were not within my 'choice to date' so to speak. I was contacted by those outside of my age, race, and demographics. I deactivated my account prior to the end of my 3 months only to be charged FOR ANOTHER THREE MONTHS and the company is refusing to credit me back my $70.00. This is a poor site and I do not recommend it to anyone!

Date of experience: September 25, 2014
Connecticut
1 review
9 helpful votes
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I would have been better off taking the money I spent on my Match subscription and handing it out to random girls on the street in exchange for their number.

Date of experience: June 15, 2015
Alabama
1 review
1 helpful vote
Follow Dave L.
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I'll tell you why its horrible, I was a paying member. I have women friends that use it, they say they get bombarded with messages, like 20-50 a day, therefore they cannot filter the results and see you, to many. A woman that is an 8 out of 10 can get 100's in a few days by many guys, and those guys can be all over the spectrum in age and their ranking.
Men have issues with writing to 50 women and get zero results, eventually realizing its a waste of time. I am probably a 7 out of 10 with good pics. I have no kids, I have plenty of money in the bank with no payments of any kind, yet I am invisible on match.com just as I am in the real world. I have culture and been to 7 countries and 22 states in the U.S. I can talk to anyone about many topics. Trust me when I say I could spend many rainy days using Match.com and get zero for my efforts.
A friend of mine made 2 profiles, 1)he used a woman's pic that won ugliest woman award, the profile still got letters daily. 2) He also made a profile with a male model's pics, the male model got almost nothing.
You have been warned!

Date of experience: May 16, 2023
Maryland
2 reviews
25 helpful votes
Follow Richard G.
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I recently signed up for Match.com. Almost immediately I began to get "winks" and "favorite" messages from profiles that were obviously fake. "Members" with "TEXTME@" in their profile names, or Gmail addresses as their messages. Others sent "links" for photos, or offered services. In some cases the profile names were the same, yet profile "locations" and photos were different. I complained bitterly to MATCH. No response. Then, I began getting angry emails from a few women. Apparently, my profile was hacked into, something which I since learned is not infrequent on Match, and this hacker was sending out naked pictures of himself. I tried contacting Match. NO ONLINE CUSTOMER SUPPORT after 5PM. Emails to Match and it's parent company IAC have not been returned. I have discontinued Match. Had to cancel my credit card (as I assume that was compromised, as well. DO NOT USE MATCH.

Date of experience: December 1, 2015
Georgia
1 review
2 helpful votes
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I have been a paying on again, off again Match member for a number of years. I signed up at a discounted rate for six months, thought that I had fulfilled all terms under the guarantee, naturally thought that I would get another six months free, had received another six months free in the past, as I remember, not having to at all ask for it, but failed to ask. The next thing I knew I received a bill for another six month period under an automatic renewal choice that I had not to my knowledge made. You better know that you MUST now choose to decline automatic renewal (more in the fine print and believe you must decline within a certain period of time, not sure) OR you will be automatically billed. So, I called to complain, multiple times. I reversed the charge on my credit card and am now locked out of Match. Match isn't even answering my latest e-mail. A Match representative told me that by not asking for another six months free, Match assumes you have met someone. Well, that makes no sense. If in failing to get another six months, Match assumed I had met someone, then why did Match bill me for another regular six month period? This is one money conscious, business only organization, in my opinion! I am more than disappointed!

Date of experience: February 28, 2018
Tennessee
3 reviews
10 helpful votes
Follow Christopher J.
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I signed up for match last October and it has been a complete waste. The site completely ignores your preferences and your daily matches are filled with women who don't like people of your race, are out your age range, and only want men who are over 6 feet.

The few people that do match your preferences ignore your messages, and even the ones that do actually like your profile ignore your messages to them. This leads me to believe a good portion of these profiles are fake created by match.com employers to give you fake likes. I have also noticed many of the daily matches are repeated and even the profiles I have said no to continue to pop up.

Their only goal is to get money out of you and hope you get frustrated enough to spend even more money on their gimmick boosts. I paid for a 6 month membership and I am counting down the days I can kiss this site goodbye. I'm also going to change my credit card number because I have heard stories of Match charging your credit card even after you cancel.

This is the worst $119.97 I have spent. But hey if you like being ghosted and laughing at the fake profiles of women then you may enjoy it.

Their guarantee is also a joke. If you somehow match all their requirements to get the guarantee, then they don't give you your money back, instead they supposedly give you another 6 months "free".

Date of experience: February 19, 2019
GB
1 review
2 helpful votes
Follow M G.
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TOTAL RIP OFF
July 7, 2016

Terrible website, ridiculous matches and worst of all HIDDEN CHARGES - money will leave your account without your permission and the awful dishonest customer service will refuse to refund
AVOID THIS COMPANY LIKE THE PLAGUE

Date of experience: July 7, 2016

Overview

Match has a rating of 1.2 stars from 1,214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
212
value
223
shipping
36
returns
56
quality
215
+48