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Nevada
1 review
6 helpful votes
Follow Maggie M.
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Terrible!
November 21, 2015

They let me pay $60 then shut down my account with no notice. I pay a lot of money only to get no notice even though I didn't break any guidelines. All I did was look for someone worthwhile and I get shut down with no notice when I did nothing wrong. Terrible site, terrible app, terrible customer service. Save your money tinder is more worthwhile than this crap!

Date of experience: November 21, 2015
California
1 review
2 helpful votes
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This site is horrible. Despite the fact that it allows for the addition of preferences I was contacted by a disturbing number of people that I specifically tried to filter out. I am only 23 years old and tried to filter for people in my age range, but guys in their 40s were able to message me and the site even recommended that I reach out to much older guys as well. The only reason why I signed up for an account in the first place was because I have multiple friends who married through dating sites and wanted to see if perhaps my beliefs in regards to online dating sites were unfounded but this site confirmed all of my worst suspicions. I cancelled my account within less than 24 hours after activating it and will never ever ever use this site again.

Date of experience: April 6, 2018
Florida
1 review
9 helpful votes
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After 5 days into a 3 month subscription I realized the emails telling me people were interested were bogus. I tried to cancel based on this fraud... no luck. I disputed the charges with my credit card. Match.com blocked me. A month later I am told I have to pay the 3 months, but I can't use their service (not that I want to) because I am blocked per the contract I signed if I contest their charges. So now I have paid $71.97 for a 3 month service with a company that has blocked my for 60 days. Fraud and deception!

Date of experience: September 11, 2015
Colorado
1 review
5 helpful votes
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Horrible Website
March 31, 2017

I joined for a three month trial. Stayed on for a month. Quit two months early. So this website is super generic. They only ask you a hand full of questions. So everyone in terms is funny with a good sense of humor, haha. Then the majority of hot chicks have one pic and tell you to write them on your personal email account. If you want to upgrade your account any bit they want to keep charging you more. So the hot chicks are just fake profiles. I wish they would ask you to answer questions and recommend people that were compatible with you. Your placed in the whole pool of singles and fake profiles. Then have to filter though them all. Save your money. On this website. No customer service.

Date of experience: March 31, 2017
Arkansas
1 review
12 helpful votes
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Scam
July 16, 2015

I signed up for 6 month guarantee where if you don't find a Match in that time, you get an additional 6 months for free. I noticed after the 6 months that I was charged full price again. When I finally got a hold of the representative, she said you must notify Match a week before expiration of your intention to take advantage of the free 6 months.

In other words, you have to affirmatively tell them you want the free subscription that you already signed up for and earned! I asked why anyone decide to pay full price for something they're already entitled to for free?! No answer. No refund. Complete scam

Date of experience: July 16, 2015
Connecticut
1 review
22 helpful votes
Follow Lisa A.
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I actually got my money back after threatening to sue them and report them to the BBB for false business claims. Signed up and paid yet kept getting the worst and most inappropriate matches EVER. It made me want to get back with my ex-husband when I saw/"met"/talked to these "matches" - each one worse than the last. It did not matter that I had "must -haves ". The fact that in the end I even considered getting back with an ex who was not nice to me, a liar and my kids would have killed me if I had -- how is this a dating service?

Date of experience: August 16, 2020
California
1 review
7 helpful votes
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Match.com is a fraud
October 13, 2015

I receive an email saying I could sign up for a 72 hour free trial with all emailing privileges and then would be billed afterwards if I didn't cancel. I sign up and send out an email and I'm billed thru Paypal for a 3 month subscription. I contact Match.com and they say I had automatic billing turned on and they turned it off, but would not refund me for the 3 months that I was just charged for. I explain how it was supposed to be a 72 hour free trial, and they say they don't issue refunds. I'm now disputing the charge with Paypal, but wanted to get it out there what a fraud they are!

Since writing this, Paypal did credit me the amount charged after disputing the charge with them. Love Paypal, hate match.com

Date of experience: October 13, 2015
RU
2 reviews
11 helpful votes
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I don't recommend it because the level of women's activity there is low. The site doesn't care about your search criteria and matches you with women who are not in your age group or those who live too far. But even these women are not responsive. I also use another site - one with Ukrainian girls, and I see that it has more women than men and women contact men first and I really like it because I don`t have to go through long and useless search, it`s just so simple to choose from those ladies who write me first, because I know they are interested in me.
And on match.com there are lots of dead profiles, obviously they registered on this site years ago and aren't interested in this search anymore. It's such a waste of time to write hundreds of letters until you finally get some kind of response!

Date of experience: August 10, 2019
Arkansas
1 review
5 helpful votes
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The site is not clear on authorization of charging options. It didn't give me many options for guys so I stopped using it and figured three months were done. Geez. I didn't realize until three extra charges later that I was continually being charged! I complained and got one charge removed. I got robbed $140 from match.com

Date of experience: May 3, 2017
Canada
1 review
3 helpful votes
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I thought I as paying for a $23 a month auto renewal subscription for one year. YES, I made a mistake and should of read the details of the plan. They charged me $431 plus tax which came out to a total of $580 for a one year subscription. After I had realized how mush was deducted from my account ( 10 minutes after the transaction took place) I cancelled my subscription. I called Match.com and they refused to refund me the money. I cancelled my credit card. $580 GONE. Seriously, I doubt match.com would even be worth $580 for one year subscription, unless it is one prestigious dating site. I am beyond upset, and I feel like an idiot for allowing myself to be robbed by these scammers.

Date of experience: October 24, 2017

Overview

Match has a rating of 1.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
211
value
222
shipping
36
returns
56
quality
214
+48