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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
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Negative
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user sapnac2
Sapna c.
Canada
1 review
3 helpful votes
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January 17th, 2018

That about says it all.....and the rest are "currently seperated". Worst customer service ever. Worst experience ever....after 2 months and toms of fakers, scammers and hackers. All was left is "currently seperated" men who are not ready for a relationship becuase they are still tied up in the past.
I phoned customer service for a refund and was told that they cannot tdo that, I asked to be transferred to a manager/supervisor and toild that was not possible and then the customer rep rudely told me she was hanging up because she had answered my questiosn....whuch ws not the case.
I remeber being on this site 10 years age and so many of the men are still on here...so it seems they are not interested in a relationship. Women stop giving it out for FREE!!! Have some respect for yoru selves and clear boundaries.

Date of experience: January 17, 2018

Thumbnail of user mandyd4
Canada
1 review
7 helpful votes
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September 8th, 2014

A male match.com user sent me a match.com message pretty much belittling me. Telling me that I should settle. He also wrote that I sounded like I'm shopping for a guy and want the guy on sale. He goes on to say that I may not be right for any terrific guys out there because I am 32 and had to turn to match. I wrote him back telling him that I did not have to justify my dating profile and that he was being rude. I also told him I would be blocking him and reporting him. I then contact Match.com to report him to them and also try to get a refund. They REFUSED to give me a refund and when I told the customer service rep that I would be telling everyone about my horrible experience with this site (the member and customer service experience) match.com sends me an email telling me to stop or they will terminate my membership and I will not get a refund. Ummm... they refused to give me a refund in the first place and did not take my complaint seriously. I will never again sign up with match.com and will warn everyone about them. They let men harass, bully and belittle women and then also turn their backs on the victim.

Service
Value
Quality

Date of experience: September 8, 2014

Thumbnail of user teris21
Michigan
1 review
7 helpful votes
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January 25th, 2017

Their site is NOT SECURE. You will be scammed and receive many erroneous emails. It is not the Match of the past. Lots of scammers and my account and a friends account was hacked. Buyer beware!

Date of experience: January 25, 2017

Thumbnail of user jennifers354
Tennessee
2 reviews
6 helpful votes
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April 1st, 2017

I cancelled my paid subscription within 10 days of subscribing. I received a cancellation notice that stated: "Rest assured, your credit card will not be charged at the end of the subscription." Guess what? Three months later, I was charged even though I was emailed a cancellation notice. Of course, they could not find where they had sent the notice. Sent me an email and told me to attach the cancellation letter from them and send it back. When I sent the letter, I received an email that it wasn't a monitored email address and could not be sent. The customer service support rep even lied about their email address. They do everything they can to keep your money. They offered me a limited refund. I said absolutely not and I wanted my full refund. After listening to excuses about why they couldn't refund the money, I told them I would file a complaint with the state consumer affairs division, which I did. This seems like common practice for Match.com. Also, there are a lot of weirdos, perverts and nutjobs on the site. Stay away.

Date of experience: April 1, 2017

Thumbnail of user sauert
Massachusetts
1 review
6 helpful votes
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December 17th, 2014

Here is a test I just performed. I set up a profile; filled in the "details," uploaded a recent and pretty good photo, but filled up the "in his own words" part - the self-description, the most important part of the profile, with the possible exception of the photo - with rubbish. The rubbish was a paragraph of "Lorem ipsum," standard Latin gibberish used by printers and type designers.

This profile somehow made it past Match.com's approval process and went live. Less than five hours later, it had 51 "views," 7 "photo likes", 6 "favorites", 3 "likes", 1 "wink", 1 email (which I couldn't read), and an invitation to "chat". This is absurd - who would "like" a profile which is just Latin gobbledegook?

So far, just silliness, nothing sinister. BUT to take any action on any of this - to see who likes my photo, my profile, my details, who makes me a "favorite," who sends a "wink," etc., I have to pay for membership. There is no standard free trial period for access to this information, so there's no way to see if any of it is legit before paying.

So my immediate suspicion is that all the attention is fake, something ginned up by computer to make me think scads of women are interested in my profile. Possibly some of it is genuine, and possibly there are real women with legit intentions active on the site, but there's no way to determine that beforehand.

I never paid for a subscription, so can't comment on that part of the Match.com operation.

Tip for consumers:
The results of my test say - AVOID.

Investigate free sites. A free site won't have such obvious motivation to mislead customers. There will be some motivation to fluff up their customer numbers, due to increased traffic and the resulting ad revenue, but nothing like we seem to be seeing on Match.com.

Date of experience: December 17, 2014

Thumbnail of user debs78
California
1 review
4 helpful votes
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September 15th, 2017

I signed up for and paid for ONE MONTH ONLY. Less than a month later there is a pending charge for the next month. I went in and cancelled immediately (which is a few days short of WHAT I HAD ALREADY PAID FOR) and called them to stoo the pending payment. They wont. Also my credit card had fraud on it right after I signed up. Its a sucky site anyway. DON'T SIGN UP!

Date of experience: September 15, 2017

Thumbnail of user madc16
California
1 review
5 helpful votes
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October 26th, 2017

After being on Match.com for three months, I already noticed the pattern of people having similar or same occupations and talking the same way, sometime exactly the same sentences, word for word. I realized it cannot be a coincidence over and over again. These people are not real. My conclusion is that Match.com probably hires a lot of people to just chat with clients to keep them entertained, using the same scripts. Such a terrible scam! I called and tried to cancel my subscription as soon as I realized this. But I was told "You do not qualify for the refund policy." Oh, no one would qualify for the refund policy cuz it probably does not exist. But I was told that the automatic renewal would be turned off so I won't get charged again. Well, a year later I got charged again and three months later another charge. So I contacted the company again to get a refund, since I was promised that no auto renewal would happen, but oh of course, "You do not qualify for the refund policy." So the company just holds my credit card and continues to charge whatever they want. What a terrible scam and outrageous ripoff! This company needs to be investigated. I paid for the lesson. Hope you're warned and will not repeat my sad story.

Date of experience: October 26, 2017

Thumbnail of user liyo
California
2 reviews
3 helpful votes
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August 25th, 2018

Using match was a no brainer. The people were grateful to see me and they worshiped me. I like the service and would recommend it any time you need a date

Date of experience: August 24, 2018

Thumbnail of user keithb44
GB
1 review
2 helpful votes
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September 15th, 2013

I HAVE MET SOMEBODY BUT THESE OBSESSIVE PEOPLE DECIDED TO EMAIL ME AFTER ME DELETING MY ACCOUNT! IT IS A GOOD JOB I WAS NOT WITH HER WHEN THEY DID AFTER ME TELLING HER I HAD CLOSED IT! I EVEN TOOK A SCREENSHOT OF THE CONFIRMATION MY ACCOUNT WAS DEACTIVATED YET THEY STILL INSIST ON SENDING ME MATCHES. DO NOT JOIN THIS SITE BECAUSE THEY WILL NOT LET YOU LEAVE. WHEN YOU REACTIVATE YOUR ACCOUNT TO DELETE THE EMAIL ADDRESS YOU CAN'T DELETE IT. YOU HAVE TO CHANGE IT TO ANOTHER EMAIL ADDRESS AND THEN BECAUSE YOU DID THAT YOU HAVE TO THEN WAIT 48 HOURS BEFORE YOU CAN DEACTIVATE IT AGAIN. TALK ABOUT THEM BEING PARANOID ABOUT LOSING MEMBERS. OH AND GUESS WHAT, YOU CAN'T EVEN DELETE A PHOTO ONCE IT HAS BEEN ADDED. AGAIN PARANOID. I'M GOING TO COPY ANDF PASTE THIS ON EVERY REVEIW SITE ON THE INTERNET!

Date of experience: September 15, 2013

Thumbnail of user hifeyl
New Jersey
1 review
0 helpful votes
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July 5th, 2022

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Tip for consumers:
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Service
Value
Quality

Date of experience: July 3, 2022

Thumbnail of user gerardol7
Florida
1 review
2 helpful votes
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December 14th, 2015

I have been on Match for about 8 yrs. Its really a total failure of a site as far as meeting women! I know that about 50% of the profiles are fake. Its a complete ripoff. By Gerardo Larrea French

Date of experience: December 14, 2015

Thumbnail of user justinl66
Australia
2 reviews
58 helpful votes
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March 14th, 2016

This Website is totally Corrupt. It is full of Fake Profiles & Scammer's. Nothing is real in this Website. I don't know how Websites like this are allowed to Operate. STAY AWAY.

Date of experience: March 14, 2016

Thumbnail of user lawrencel727
New York
1 review
0 helpful votes
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August 29th, 2023

I experienced 0ver 12 scam attempts in less than one month. Besides being expensive, it is fraudulent.

Tip for consumers:
avoid at all costs

Service
Value
Quality

Date of experience: August 29, 2023

Thumbnail of user patricer44
Oklahoma
1 review
3 helpful votes
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March 23rd, 2021

Once you get thru all the booty seekers lol. Match use to have very high quality men. I noticed that is went down the drain for 2 reasons. 1) After Trump closed down Craigslist all the perverted booty seeking crazies, scammers, and sex workers are flooding the considerably normal dating sites. This is pushing out the eligible men and women because we cannot find a high quality match. My last great Match was my ex boyfriend, we were both business owners, very successful and ready to date! We broke up over values, I was not willing to compromise my morals for a millionaire. Elohim comes first, and he really should have understood seeing he was a minister. Before him I did meet a few other high quality men but they were not serious enough to date for marriage. I've been on great dates, and asked to date exclusively with these catches. 2) COVID 19 has only ramped up all these horrible catches! It's truly sad. I remember meeting a guy, he was a great catch at the time. Great career, great salary, and 3800sq home. I just could not bring myself to like him for some reason, I tried. Anyways I remember him telling me a story about a women that he flew to see and she said she would have sex with him for a $3000 purse. He informed me that he spent 1000s out of his savings buying gifts for false affection. He did not buy me a single thing lol, we did take a short trip. Anywho, best of wishes on your search if you are looking for something real! Pray on it for sure, and be patient. Stay Safe!

Service
Value
Quality

Date of experience: March 23, 2021

Thumbnail of user hansn6
California
1 review
7 helpful votes
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October 24th, 2016

Match now shows a commercial that takes several seconds to clear the screen before you can move on. They do this right after you send a message to somebody so that you are in a heightened state of emotional receptiveNess.

Their site is largely based on gotcha economics, constantly looking for ways to chisel more money out of their clients. And example is that they do not mark the nonpaid accounts so that people think that there are more people on site then there actually are. The result is that people waste their time in a depressing way sending emails to nonexistent people. And even if those people exist they can't respond. Paying an extra $10 a month so that the nonmembers can respond doesn't work either. Most of those people simply are not interested otherwise they'd be members. And, the process for a nonpaying member to utilize the opportunity to respond is tortuous and arduous. Match.com is a scam with a near of Monopoly. Eventually they will be displaced and the world will breathe a sigh of relief.

Date of experience: October 24, 2016

Thumbnail of user bereczs
New York
1 review
2 helpful votes
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November 5th, 2017

Not only does this app have the highest number of creeps Ive ever seen, but this site gets you for your money.
Every single filter I tried to use never worked. Im still getting men with the opposite of what I want. The number of real profiles would be easier to count than the fake ones.
I was ever harassed multiple times about my political stances from members who recognized me on Facebook.
I paid for a 6 month subscription, and after three months, I was blocked. Mind you, I hadnt been on in weeks. When I reached out to customer care, to see what the problem was, I got told that I had violated terms. Which is hard to do when youre not on the site for weeks. $67 down the drain.
Then when I reached out to customer care, all I got as a response was a link to the terms and violations and, this is the final email on this subject.
Not to mention the extreme amount of glitches you report and they never get fixed. My account was hacked, and no one will help me or refund my money. Customer care cant even get into your account once theyve blocked it. So how do you expect to investigate a problem when you delete everything?
Crap-tastic dating site. Dont do it.

Date of experience: November 5, 2017

Thumbnail of user marciaa130
Wisconsin
2 reviews
3 helpful votes
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August 7th, 2022

I've been on the site for about a month and the scammers make it almost impossible to have a good experience. I believe the company could do more to vet real people seeking real matches. They serve up people that are absolutely not a fit and they could easily screen them out because of keyword matching. I have seen more hunters and dead animals in the last month than I ever care to see the rest of my life. It's fairly gruesome to be looking at so many dead animals when I'm an animal lover. They serve up people that smoke when I don't smoke and people that like to party when I am not a partier... just to filll views. They serve up the same people over and over and over again. I feel I almost have PTSD from all of the fake people that seem to be a really good match but were not real people at all other than criminals.

Why take us through a survey to learn about us to then not match us with like minded people?

I'm sure they are making the stock holders happy with all of the subscriptions because you have to stay on a long time to find quality. If you can get through the challenges of people trying to connect who have no interest in dating but only in scamming then you may just have a shot at finding somebody nice. The only reason I'm not wrecked is because I did find one very nice friend. We share War Stories.

I am in the tech industry and I have patents so I know that proper matching really does and can exist if the company's number one goal is to help people find true love.

Date of experience: August 7, 2022

Thumbnail of user christopherc58
New York
1 review
2 helpful votes
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November 2nd, 2015

I joined match last January with a 3 month subscription. I was under the impression that I would only be paying for three months but I was wrong. I am at fault for not reading the fine print which states that match.com will continue to renew my subscription until I indicate that I want it cancelled. I am also at fault for missing the first charge on my card. They do not send an email or notify you that your subscription is being renewed. When I spoke to the customer service representative about receiving a refund, he confirmed that the last time I had been on the site was in April ( 2 1/2 months after joining) I havn't signed on in the last 6 months because I was under the impression that the 3 months that I had payed for was up. I have subsequently been charged over $150 by match.com when I havn't been using the site. The only thing the CSR could do for me was refund me for one month($20). I wouldn't be surprised if match.com has made millions off of people this way. I can't imagine having to live with myself if I were one of the higher ups deciding to fool their customers. But hey, its business and they will do anything to exploit people and their pocketbooks.

Date of experience: November 2, 2015

Thumbnail of user mattd476
Florida
1 review
4 helpful votes
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April 19th, 2022

I joined match and after a week saw that it wasn't performing like I had hoped. The amount of people available and the amount I liked and messaged verses how many of them viewed my profile. So I was unhappy after a week and called customer service for a refund. They refused to give me one, said I only had 2 days to do that. I told them just prorate it for the week I used. They refused and have stuck me with a service I don't want for 6 months. SO REMEMBER IF YOU WANT TO CANCEL YOU HAVE 2 DAYS!

Tip for consumers:
Don't join!

Service
Value
Quality

Date of experience: April 19, 2022

Thumbnail of user desirees4
GB
12 reviews
55 helpful votes
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April 17th, 2015

I find it ethical to charge someone £30 when only six people are available in my search criteria and believe me when I say that I do NOT HAVE endless boxes ticked? This is absolutely disgraceful!

Date of experience: April 17, 2015

Thumbnail of user kevint47
Georgia
17 reviews
168 helpful votes
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July 2nd, 2015

This site is rife with fake profiles and complete with a fully automated system that on a clocked timetable will auto notify you of messages and contacts which on most cases if you attempt to go to that profile you discover it doesnt exist.

In 2015 the plot thickens as OKCupid was fully thrown into that mess early in the year and mid year news came out that OMG POF/Plenty of Fish and Tinder were being absorded into that cartel with Ashley Madison reported to soon be following.

I have had an account with several of these mostly for investigative experiences to research if the negative claims had merit.

What I am finding is a very poor state of affairs. What really gets to you is that there are actually MILLIONS OF PEOPLE who want these sites to have some level of legitimacy and who would pay for that to be the case.

However instead of being anything like a consumer favoring enterprise...

All of these seem to be real game players. Its frustrating to many many adults who are educated and wanting in many cases just to find real people to talk to with a posibility that something more could result.

I am highly in favor of all these sites and indeed the entire industry being under some form of regulation. Having a free internet does not mean its just wild wild west as far as any consumer rights and regards are concerned.

In my experience, after a long term involvement with match.com...

My entire sentiment was to break out the matches and set the thing on fire.

-k

Date of experience: July 2, 2015

Thumbnail of user richardz9
Canada
11 reviews
8 helpful votes
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October 17th, 2015

Match never refunds! They will take your money and run. Credit card companies won't help you either. Yes there are real people on the site. There are many fakes or unregistered so you can't even really contact them. I canceled my subscription but still had to wait 41 days until it was over. During this time I never got more email and winks then during any other time that I was on the site. Think they were generated by match. After my subscription was over I still received emails, winks, and matches like I never canceled my account. So I went back to my page to see why I was still getting all this. I was looking through my profile when I got a email from Match that they were thankful I renewed my subscription. I was like what? Then I instantly tried to cancel but every form of contact I tried to Match said it was not working. There was no way for me to contact them. I quickly called my credit card company and they said I couldn't my charge because it hadn't gone through! Which is another topic MBNA credit cards suck! Matches contact finally came back on two days later. I sent many a email and kept asking question to get refund. They stay with same line. Match does not refund! So I will cancel my credit card in hopes that credit card companies maybe get the picture that these kind of charges should not be excepted from companies such as this.

Date of experience: October 17, 2015

Thumbnail of user pandoram7
Florida
1 review
6 helpful votes
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July 8th, 2017

They canceled me within two weeks of my subscription when I went to log back in they said check my email for the reason why they canceled me and when I did check they said I violated policy what policy because I didn't kept my picture on up or because i took it down and put some better ones up, I have no idea but it's a good thing that I did not use my bank card I use a prepaid card so they wouldn't be able to renew any membership and I put enough money just to cover one month membership I have joined this match.com before and I know the bs they do to you but I said let me give them one more chance but now I know for those who find someone good for you and for those who don't,, don't give up there's other sites out there and you will eventually will find someone safe hunting

Date of experience: July 8, 2017

Thumbnail of user jamesc164
GB
2 reviews
8 helpful votes
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May 14th, 2014

Man, this whole only dating this is b/s. Honestly, just go out to bars, get some drinks and meet girls. It's not that hard.

Date of experience: May 14, 2014

Thumbnail of user jimmyj21
New York
6 reviews
20 helpful votes
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January 15th, 2016

At first i thought it was decent until they ripped me off. Yes, i am used to paying for dating sites but not without my consent!

Date of experience: January 15, 2016

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