Mattress Firm

If I could put zero as a rating I would I've had a horrible experience with mattress firms mattress I bought there Beautyrest silver they were $ 1,150 I caught it on sale for $720.00 I wish I never went too the Mattress Firm site I have had it for 3 years know and it was trash after 6 months and been going downhill ever since I'm now on the market for a new bed would never buy from Mattress Firm again ever.😒😒

Hi friends, be aware that the mattress firm is a shady company. Here is my story, I bought a new mattress, and it was delivered with plastic covering the whole mattress, when I took off that plastic, I realized that there was a dip in the middle, which means that the mattress was not new, so I called mattress firm for a pickup and a refund, they told me there would be a 99$ pick up fee. + 99$ restocking fee, now here comes the kicker besides the obvious, at the feet of the mattress there's an additional foot of plastic with plastic attachments, that covers that part, and I thought that was meant for when dragging the feet part of the mattress it wouldn't get dirty, anyway when picked up, the co. Took that part off supposedly for inspections, and lo and behold I found out that underneath that foot of plastic, there was a cut, they refused to pick it up, and I never received a refund, people DO NOT BUY FROM THIS CO.

My mattress base stopped working a few months ago, less 3 years after purchase, and Mattress Firm won't honor their warranty by giving me the runaround, hoping I go away. They send me to the manufacturer who sends me back to Mattress Firm who then sends me back to the manufacturer. I informed them I'm resorting to Colorado's Attorney General and they threatened to hang up if I brought up any legal action again. It's just unbelievable. I regret ever stepping into the Castle Rock, Co branch.

I saw a commercial for mattress firm. The black girl says to the white guy, "I realized something, i don't like you.". It made me realize, I don't like mattress firm. I will make sure I never get anything from those idiots. What a joke.

No show no call on delivery of mattresses, said I could drive 40 miles and pickup so I did that,got there and someone online canceled the order so now they want me to pay for the mattresses for a second time and I never recieved my refund for the 1st purchase. TRY CALLING THE ONLINE ORDER # AND SEE IF YOU CAN TALK TO ANYONE, THE WORKERS FROM THE WAREHOUSE TRIED TO CALL 7#'S TO GET IT STRAIGHTENED OUT,NOONE WAS ANSWERING ANY ONLINE NUMBERS TO GET INFORMATION the stores can't even get in touch with the online order site. THIS PLACE IS A JOKE EVEN THE EMPLOYEES WHERE $#*!ING ABOUT THE ONLINE ORDERING. DO NOT BUY FROM THIS SO CALLED COMPANY ITS A BULL$#*! COMPANY. I'm out $1800,took a day off work, 12hr days at $38 a hr. Then drove 80 miles round trip in truck to get matresses at $3.29 a gallon for gas ANOTHER $70.STILL NO MATTRESSES, SO THIS IS DIFFENTLY GOING TO THE LAWYERS OFFICE FOR A LAW SUIT AND REPORTING TO THE BETTER BUSINESS BUREAU. THIS COMPANY IS GARBAGE

John Varner in the Cypress store knew exactly what I needed. Even though I wanted a plush mattress, he had me get a firm for my body's aches and pains. He was spot on! Great price with the President's Day sale. John Varner is the BEST!

My name is Susan Woodroof and i bought what was supposedly a new mattress from you in August 2022. The mattress was wrapped in plastic which made me believe i was getting a new one. After sleeping on it for two days i realized it wasn't a new one but an old one pawned off on me full of hard lumps. I realized i should've called sooner, but i don't have a car and my son works. It was delivered by two men in an unmarked van. I spent $400.00 on a medium firm full mattress. I have no idea where my new mattress went or the money. I'm sure it's too late for a refund, but my back is completely ruined from it. I won't be buying another mattress from you, and i will advise my family and friends not to purchase one from you. Sincerely, Susan Woodroof.

Acquired mattress from outlet - arrived damaged - not same mattress from store - 20 day later no refund - going to have to dispute with bank - every time I call they defer and act like they don't know what to do. Worst experience I've ever had please do not support this company

Bought a mattress valued at 2K, from Mattress Firm.1 year 7 months later, it sags terribly, it was an extra firm mattress. Mattress Firm IMMEDIATELY denied my claim, but they DID give me a 20% off coupon to throw more money in the unethical garbage bin known as Mattress Firm

The return policy is terrible! The box spring they suggested didn't fit my bed. I tried to return it immediately and they charge a $99 pick-up fee plus 20% of the item. So on a $150 purchase, we will get $20 back. Would never buy from them online again!

I purchased two pillows at a high cost, which were mailed separately and one is unopened. The merchant now informs me that it does not accept returns. This is the language that means no returns, which I did not see and feel it is deceptive: "Please note that our 120 Night Sleep Trial is not valid on clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories". Multiple communications with the customer service support first said returns cannot be accepted for sanitary reasons. One pillow was still in original unopened carton. I would like a refund which was denied, and would return the pillows to the local store, which I didn't know about until this communication. Bed, Bath and Beyond does accept returns of opened pillows. That's a safe place to purchase pillows.

Please do not allow this company to take your hard earned money. There are many less expensive, higher quality, and environmentally friendly options available to you especially if you purchase online without all of the inflated extra overhead charges. The gimmick of paying over a longer time period by signing up for their credit card is a scam not a way to save money. My experience with Peggy in Edison NJ (store now closed after downsizing) was a very expensive lesson in listening to my gut instincts. The product is not quality, the warranty is worthless, the product is overpriced, customer service is non-existent. Do your research, shop online, avoid the scam. Save your money, piece of mind, and health.

Bought mattress and adjustable frame, bed was good for about 4 months then started to sag, filed warranty claim, it was approved but they want 99 dollars to inspect and 10% restocking fee for a faulty product terrible don't shop there

Doesn't deserve even 1 star. This company is fraudulent. DO NOT buy anything from them. The floor demonstration beds are not a representation of what you will receive. Spent $571 for a queen magnolia, and it was the cheapest crappy excuse for a mattress I have ever seen. Cost me $270 to return it. What a scam!

Purchased a mattress with a 20 year warranty, less than three years mattress is sagging and has a depression of over 2 inches. Contacted Simmons and they claim it was normal wear. We feel like we are falling off the bed.

Buyer Beware

I bought two pillows on mattress firm and I wanted to exchange them because they were terribly uncomfortable and they told me they do t do returns on ancillary items like pillows. One is unopened. No where online did it state this, the only return program they talk about is their 120 day mattress policy. Now I'm out $105 with two crap pillows. I'll never order from the again.

I went in over a month ago, clearly needing a California king. They took my money immediately and said it would be delivered in a week. It's going on the fourth week I've talk to so many people they say they've only sold for in 15 years they don't manufacture them anymore they can't find them in any other stores. They'll give me my money back.

I was charged for a product that they didn't have on a high interest credit card. It's immoral it's illegal and at the time that everybody was having mattress sales if they were honest with me, I would have my new mattress now with a company with integrity. This was a horrible experience. I told them to take California king off their websites off all of their sales in the store so they don't deceive future people.

Beware Not much of a 120 day trial! 20% restocking fee and $100 pick up fee. We bought a mattress and in less than 60 days it started sagging. We looked and didn't see one they sold that looked any stronger so we put in for a return. Well they charge 20% restocking fee and another $100 to pick it up. This is on their website in the fine print but not out in the open. Nor were we told about this when we bought the mattress and was told about their wonderful 120 day trial period. Other companies with such trial periods do not charge you like this!
We are definitely not happy and will never shop there again and will be telling others about this hidden cost.

I brought the last month a mattress online for my child but after 30 days he was feeling back pain when we try to return or change what a surprise they give us 20% if we want to exchange or 10% if we want to change also we have to pay $99 fee delivery so that meant if we want to exchange we get $50 dollars back. Such a thieves I feel treated with a thieves. Never never again this company. I give to them the review but looks like they deleted. Btw the mattress is still on the plastic cover.

Two words. Money Laundering. This company is very shady and should have been a long time ago investigated by authorities! There are too many foreigners here saying they want a better life disguised to destroy this country. It's very sad.

6 yrs ago purchased a Serta i comfort memory foam mattress and box spring, mattress has held up poorly as it sags in middle, they do not carry this product anymore due to poor quality, went through the 10 yr warranty claim and they find a way to void it, stay away, look elsewhere with a company that stands by there products

This place is Expensive! Pushy salespeople you can buy way cheaper at Costco! We could not understand why the Mattresses were so overpriced! They Try And push other accessories onto to you to as well as feeling very pressured!

The sales clerk were very nice, didn't try to sell me things I don't need! They also very good on send a lot messages about time for delivery and the guys help open the box and getting the mattress out for us! Service and shipping all good, but I live in a very small apartment complex, and we share a small recycle place, so we have rules and also is there very big to everybody see, to brake all boxes b4 disposed, and so manager call me to let me know they didn't broke them down! About the mattress my review will be only after I start using of course! See you later them!