MaxSold

I would like to file a formal complaint about your pickup process. The entire thing was a disaster and would have been even worse had my brother not been there to supervise (even though we were specifically told no one had to be present) Please see details below. I am not sure if this is the typical way you do business but it was completely unacceptable and we are extremely unhappy.

1. One buyer showed up late with no tools or help, piled a number of items on the lawn until 4:45 (more than an hour after the scheduled end time) and then wanted to go back inside to take apart a treadmill. When my brother said he needed to be out because we had a cleaning crew coming, he was told that the entire sale would be cancelled and we would be responsible for the pile of stuff sitting on the lawn. My brother allowed the buyer to remain until he was done.

2. Mud was tracked on the downstairs carpet even though we provided booties for people to use.

3. Wood floors were scratched because pickups were done unsafely and unsupervised. Heavy items were slid across hardwood floors

4. People were allowed to drive on our lawn and destroy the grass.

5. One buyer attempted to steal the microwave that is attached to the wall and would have gotten away with it had my brother not stopped him, the employee supervising him was not attentive.

6. Multiple times people were wandering around the property unsupervised because the staff was not being attentive.

I sent this complaint a week ago and have gotten no response whatsoever. Would not use again or recommend to anyone.

Recently my sister and I were faced with the enormous challenge of clearing our elderly father's home of its contents since his transfer to an assisted living facility. Based on the recommendation of a relative, we contacted MaxSold and decided that they were the best solution to our dilemma. We weren't disappointed! After preparing the site for the MaxSold team's arrival, I was very impressed by their knowledge, attention to detail and thoroughness in completing the photography and cataloguing stage. Pickup day was even better. While pleased with the overall results of the bidding, I was apprehensive about the claiming of a few low bid and no bid items but thanks to the team's efforts, everything but one lot of two small boxes of ceramics was cleared from the premises... and in fifteen minutes less than the projected three hour window! Special kudos to Jane, Irene and Michael for all of their hard work and their friendly and cheerful disposition in going about it. I would not hesitate to use MaxSold again!

MaxSold's rules are designed to benefit the company at the expense of its customers. If one is unable to pick up during a pickup window, the merchandise is forfeited and goes to... who knows where - apparently to MaxSold employees. A week ago MaxSold employees expropriated $245 worth of paintings and a dorm fridge that I paid for. To facilitate the theft, the employees often "forget" to put up MaxSold signs making it more difficult for customers to locate a pickup site.

False advertisement is not uncommon. It happened to me twice. The first time I bid $500 on a painting and ended up with a $1 print. The only people who knew that this was a print were MaxSold insiders who did not bid. Apparently, MaxSold allows its employees to bid against their customers. More recently, I paid $60 for sterling on a porcelain coffee set. It turned out that the set was painted with sterling paint. After I emailed a complaint to MaxSold's customer service, I was told that since I removed the merchandise from the premises, I was not eligible for a refund, as though I would be able to replace genuine sterling with identically looking sterling paint.

I use this company because a friend recommended them I couldn't have been more exact or precise my explanation what was not to be touched or Taken has proceeded to empty my state things kept going missing and then they brought ins for other people who pick through everything and took everything and then did not admit to stealing it when I have to say hey bring my stuff back or compensate for me they had the nerve to say we didn't touch it we didn't take it and I kept on getting the run-around I was told I would get a phone call back and never received any of these people are C's if you use them in a stupid enough to make sure you stay in your house while they go through it and empty it or stuff will go missing

The folks at the pick up, are always polite and friendly and very helpful. And great finds, lots of collectble item's. Can't wait for the next auction to start. Must cheap out MAXSOLD

Loved my experiences buying bidding and watching items. Max sold has just overall easy to use web site and very stream lined service from bidding payment to pickup. All Aces in my opinion!

Unfortunately my experience with maxsold has been significantly different than what others have described. I have found that the individuals running the auction have at times, randomly pulled items from the auction a mere few hours before it closes. Why? Likely because they discover that the item is worth more than what it will be auctioned for or simply because they themselves want to keep the item. It goes without saying that this is a highly unethical way to run a business/estate sale. How can we, as buyers, plan accordingly for an auction if we are subject to the whims of the individuals running the auction? When speaking to the customer service representative, she informed me that this is in fact a "breach of their contract," but failed to go into the details of what exactly that meant. Instead of attempting to reach out to the specific individuals running that auction, I was merely told "sorry."

I would implore anyone reading this review to look elsewhere when evaluating an auction house to do business with. There are lots of very well managed companies out there that wouldn't think of doing such a thing. Do items get accidentally broken and need to be pulled from the auction? Absolutely. But when it is multiple lots of similar items getting pulled at once it raises concerns about the ethics of the people running the auction/estate sale. I, for one, will do business elsewhere.

I have no complaints about the professionalism and courtesy of your staff: assigning and photographing lots and handling the pickup schedule. However, several customers told me they were still engaged in bidding for the most valuable items in the auction and that they were cut off in process and very upset. I am extremely distressed that you stopped the bidding and did not afford me the opportunity to receive a better price for these items. On another note I wish there had been a better tutorial on how to modify//split lots. For example there were cases such as where several nice silverplate pieces were included with assorted trays and the picture did not make the silver items clear. I didn't comprehend that I could have split the items into two lots. Another lot of primarily silver was highly sought after and had many bids so I most likely would have realized a better price separating out the silver items. Most of my changes to the texts were handled well, but in some cases you did not correct spelling or add other useful explanatory descriptions.

This company is AWFUL do not use. They not only charge a hidden fee but charge the buyers a fee! Stealing from an old lady with Alzheimer's… sad day when they make more than her to pay for her care.

If you are looking to sell items, you have many options but few offer the security and timeliness of Maxsold. That performance will come at a cost, everybody is looking for a bargain so don't expect to get $100 for a table you picked up at the curb for free. If you need to sell a household of goods, this is a good option. I love the DIY option to save some money and you get to meet the new owners and maybe pass some info to them. As a buyer, I am cautious to limit my bidding to avoid buying an unusable item for money I need for other things. Check the pictures very carefully and think of the things that could be a problem. When I am buying old tools, I work though the repairs that could be needed and whether parts would be available. Go easy at first until you have some bargains that you can look back at in case you get a dud later. (they balance) Recommended for savvy frugal buyers. My one beef is the quality of the pictures presented is often less than I want. More pictures that reveal the condition of the item would help and clearer backgrounds.

We are so happy that we hired Maxsold to auction off my Dad's estate. They were professional, friendly and organized. Prior to hiring Maxsold we went to two separate Maxsold auctions on which we won items. One was self managed and at pick up was Chaos! So many people were in the place at one time anyone could have taken anything! The second was Maxsold managed. The people working it escorted buyers through the house and if there wasn't a runner available you had to wait outside until someone was available. This ensured no damage to the property and that buyers only picked up the item they bid on. Our experience was great, most things were sold and it was amazing to see the difference of a overflowing house full of stuff to an empty house within hours.
We read the contract and knew what the costs were and felt that the fees were more than fair given the amount of work it would have been to achieve the same result ourselves. Thanks Maxsold for an enjoyable experience. The London team and their friends are great!

I have made several purchases through MaxSold and have had nothing but great experiences. The workers at he pick-up locations have always been helpful and professional. Thank you

This has been the best experience I have had with an auction site. Easy and smooth process. They were very helpful and made the experience so much better.

I have gotten so many great deals through MaxSold. The staff are amazing. Helpful, friendly, informed. They are extremely organized and efficient. I have had nothing but the best service from them!

I managed maxsold for my customer and she was very pleased with the results. She will be doing another! She especially liked the one day pickup. Clare from The Next Step Forward

I have been a buyer for a while now and the thrill of the win keeps me coming back, Everyone is always helpful and kind and take the safety of the customers very serious!

I truly love their auctions. I love finding antiques at great deals and I have won some that turned out to be very valuable. I highly recommend checking them out if you love auctions.

I just happened to come across the website for MaxSold one day and looked into it just for fun. I have since bid/bought from at least 5 auctions that I can remember and I'm hooked!

I have participated in, and won, several different auction thru Maxsold. Each time the item was exactly as described, and pick up was a breeze.
Love Maxsold!

The are very friendly and professional and fast at helping pick up your items :) bidding and pickup was so easy great directions to find the customer address

This is the logical evolution of auctions. These folks are fair, friendly and a pleasure to deal with. I have spent a good bit of cash with MaxSold and am happy with each and every purchase so far!

A wide range of everything for everyone, can be had for a steal! Have fun, bid and let everyone know who is selling off thier items to give Maxsold a call

You can log on the maxsold.com page - scroll thru the auctions and bid at your convenience - pick ups are easy - quick and time slotted to make your pick up even easier!