• MaxSold

MaxSold

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Overview

MaxSold has a rating of 3.9 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MaxSold most frequently mention online auction, great deals, and customer service. MaxSold ranks 3rd among Auction sites.

  • Service
    173
  • Value
    165
  • Quality
    127
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
172
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How would you rate MaxSold?
Top Positive Review

“Extremely satisfied”

Barb W.
7/14/24

As a seller, I was completely satisfied with MaxSold. They were efficient with their communication with me, arrived on time to photograph the items I was putting my home on the market and needed to clear all the contents. The online auction occurred on the dates we agreed and Pick Up was arranged and was efficiently conducted. Staff was courteous and experienced. Accounting was provided quickly and to my satisfaction. I would recommend MaxSold wholeheartedly. Thank you for a job well done.

Top Critical Review

“Multiple technical issues”

Dwight Y.
3/13/24

First time seller and multiple technical issues such as: - Date I picked for pickup was not the date given to purchasers - Reports online differed from reports received (kept telling me one lot wasn't paid for online) - No instructions on what to do if lot isn't picked up - App DOES NOT link to a sale you've started - Uploading photos was a challenge Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.

Reviews (981)

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Reviews that mention popular keywords

auction site (60) customer service (57) estate sale (53) bidding process (14)
Thumbnail of user williamf841
Georgia
1 review
0 helpful votes
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September 30th, 2020

This is my 3rd sale... Great service to use... I recommend it to all our friends and clients... Easy process

Thumbnail of user johnf3311
California
1 review
7 helpful votes
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July 30th, 2021

I had to liquidate a house of antiques and quality items and things literally sold for a dollar. I think they just don't have the reach because there is no way that the items could sold for what they did if they did any type of outreach or marketing. I had a brand new hospital bed that I just spent $1,000 on two months prior sell for $8, A vintage Singer sewing machine in perfect working condition sold for $5, and Weber gas grill with two full propane bottles sell for $4. To make matters worse, I had one item that sold for $400 but the buyer never paid so I got $0. What's the point of prequalifying someone if they can just back out and not pay?

On top of that, it took 2 months to complete the auction because the first time they came out to catalog, 1/3 of the items were not listed in the auction. Whole rooms were excluded so we date to stop the auction, re-catalog the items, and then start it again. It was a time consuming and wasteful effort.

I even understand that the point may be to rid the house of the large items so you don't have to move them. Unfortunately, the larger items like bedroom sets, couches, and tables didn't sell so I still have to move them.

In the end, after the fees, the buyers that didn't pay, and the commissions paid to MaxSold, I made $140. Just a joke for the time and effort that went into it. I live in Los Angeles so it's not like I'm in some rural area with no interest. To summarize, if you are a buyer, probably great, but if you are a seller, don't bother, it will be quicker and the outcome will be the same if you just have an open house and give everything away. The MaxSold idea is great in theory but terrible in execution.

Tip for consumers:
Don't!

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Quality
Thumbnail of user debb206
New York
1 review
1 helpful vote
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August 27th, 2019

I bought a 9ft by 12 ft rug in perfect condition for $1. The people at the house were professional and organized. It was a great experience.

Thumbnail of user mollyb16
Canada
1 review
14 helpful votes
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September 19th, 2015

I started as a buyer a few years ago, and have bid and won so many great items from a lot of different sales. I know there must be competition because I don't always win, but I have many times.

A while ago my Aunt passed away and we used this company to clear out her home, and the whole process was wonderful. We were sent directions on how to get ready and how to group the stuff, then after the team came and did photos I got emailed a proof reading version for me to add notes to, and was only a couple things that I asked to be updated because it was good already.

The sale went on for about a week, and we sold pretty much everything, and it really helped us get the home cleared out. It was an emotional process but they were all so nice and understanding it made it easier. I knew not everything was high value, but we had less work to do that if we had tried ourselves.

We had a family gathering after the sale, worked all together to get the bits of cleaning and tidying up, as we knew some items hadn't moved in 15 years (the dust under the wall unit WOW!) But we knew we would have things to clean anyway, and no more mess was left than what you would find if you moved all your furniture that had been in place for so long!

I found the whole process great, we ended up with a small profit, but best was that my Aunts things found new homes with people who will hopefully enjoy them like she did, and we got the home empty without having to do the heavy lifting.

I am still buy things, and will continue to do so... maybe until I have so much I need my own sale LOL. But all in all the Max sold team was really good and we got what we expected. The only bad part is that you get hooked and buy stuff all the time ha ha.

Thumbnail of user scottr1751
Washington
1 review
2 helpful votes
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February 20th, 2022

I participated in an on line auction for an estate sale. I bid against several other bidders over several days. I won the item and paid MAXSOLD. I went to the pick up location before the end of the pick up time only to be told that they sold my item I paid $! 89 dollars for to someone that came with $100 cash. I told them that they made a contract with me the moment I paid on line that the item belonged to me and they could not sell the item. They sold the item 20 minutes before I got there. They made no attempt to help or figure out how to get the item back. They said they would refund the money. My receipt on line shows that they refunded the purchase. But my credit card still shows Over 10 days later I do not have a refund and they will not talk to me on the phone. They email only and they are very very blatant that they can not help. This was fraud. They did not have any record of who they gave my item to and just took cash and did not collect sales tax. This was just illegal. They are supposed to be an Auction Company with rules and follow all state guidelines. The customer service representative was rude and horribly ineffective. They did not care that I paid for the item and was told to drive to a location to pick up the item and when I showed up it was gone and someone paid half what I did in the auction. They offered to give me a starbucks card for my trouble. The really thought that buying me a cup of coffee would make up for a 50 mile drive and not refunding my money. The woman handling the auction could have cared less and kept no records. The office staff and follow up would not talk to me on the telephone. They did everything possible to get me to go away and not correct the situation.

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Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hi Scott,
We would like to look into this situation, however we haven't been able to find your account based on the information provided here. If you would like to email the details of what happened to support@maxsold.com, we would be happy to try and help resolve the issue.
Regards,
MaxSold Support

Thumbnail of user soniag37
California
1 review
0 helpful votes
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December 11th, 2018

I went through my closets and garage and cleaned out using MaxSold. Simple process and made money for the holidays!

Thumbnail of user jd631
Canada
1 review
1 helpful vote
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November 12th, 2019

I have purchased many items through MaxSold and have always been happy with my experience. Great staff, great process. Thanks!

Thumbnail of user vinceb22
California
1 review
3 helpful votes
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October 30th, 2016

This is the best online auction website I have used. Great customer service, easy to navigate, and everything is handled quickly. Great site.

Thumbnail of user bbricem
Florida
1 review
5 helpful votes
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April 1st, 2019

They have hidden fees, items are not correctly marked, they most definitely bid on items to make prices go up. Waste of money!

Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Response: It’s disappointing when we haven’t made our transparent bidding process clear to a customer. Our fees are listed on our site, confirmed by the bidder prior to being allowed to bid, and are pointed out each time a bidder wishes to confirm a bid. Additionally, any items found to be in a condition other than what is listed on the site is subject to a refund claim made at the discretion of the winning bidder as either a full or partial refund. Finally, Bidders on Maxsold experience competition from other bidders (no other entities) - just like fair and transparent auctions have been run for centuries. Some of the more savvy bidders use Maxsold’s ‘Maxbid’ feature. Clarification on this feedback is found in these FAQ articles:

1) Why do I get immediately outbid sometimes:
https://support.maxsold.com/hc/en-us/articles/203144324-Why-do-I-get-immediately-outbid-sometimes-

2) How do I enter a Maxbid:
https://support.maxsold.com/hc/en-us/articles/203143774-How-do-I-enter-a-maximum-bid-MaxBid-and-can-I-outbid-my-own-bid-if-I-increase-my-maximum-bid-

3) What is a Buyer’s Premium:
https://support.maxsold.com/hc/en-us/articles/203144004-What-does-the-buyer-s-premium-mean-

Therefore, so long as another bidder has a higher maxbid, underbidders will continue to drive up the hammer price while remaining ‘outbid’, just like if a bidder in a live auction kept their paddle in the air for the auctioneer while other bidders attempted to outbid them.

When a bidder has concerns, Maxsold is able to share the bidding history (scraped of names for privacy reasons) with the bidder. If the bidder felt compelled to meet an actual winning bidder, they would find them at the pickup (where 98% of everything is sold and removed on average - further demonstrating that bidding is occurring among other valid bidders only and without intervention from Maxsold).

Bidder’s who feel their bid is too high after considering and being shown the bid with buyer’s premium at the time of bid confirmation are allowed to cancel their bid confirmation.

Thumbnail of user derekl315
Canada
1 review
0 helpful votes
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October 15th, 2021

The best online auction site out there, you can find all that you like and if you are lucky enough you can get it at a cheap price.

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Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hi Derek, Thank you very much!

Thumbnail of user jaredm41
Florida
1 review
11 helpful votes
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July 3rd, 2017

Everyone was very friendly and helpful. Their listings were superb and look forward to future experiences!

Thumbnail of user scottp268
Georgia
1 review
5 helpful votes
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December 25th, 2018

I estimate that my items sold for about 10-20% of their fair market value. Items were bid on and then not picked up. When asked about it, I was told it was "my problem now". Also, items were not paid for and I was penalized for that. I asked for help from support and was told that I had signed a contract stating that I would be penalized. I don't recall that part of the contract, but all communication was cut off at that point. So, be warned. You won't get all of your items sold, and you won't get a good value for the ones that actually do sell.

UPDATE: I've seen other responses to negative reviews and there is a comment about these services being more about "time" than "money" - I. E. in order to assist people in a difficult situation they work quicker to get the items sold. However, that's the first time I had ever heard that as a seller. After talking to at least three different people in the phone and via email during the introductory phase of this process, it would seem someone could have told me that.

Also, I've seen where the effort is described as 45+ hours onsite. I had one person come out to take pictures for about 4 hours and one person stay to have items picked up for another 3 or 4. So, there is nowhere near 45 hours put in for these auctions. It seems like an excuse for an exorbitant rate. Now, in my case I was given a $200 credit on services since my auction wasn't that "large". Without that, though, I would have made less than $100. With it, I didn't even make $300. However, by this same math, they did about 20 hours of work for me and cleared over $600. That seems a bit high for the services I received as well as the fact that about 30-40% of my items were either not sold or not picked up.

Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Response: It’s always disappointing to have a seller unsatisfied with our process. In this case, we are both sorry but also confused by the comments as our information does not coincide with the details listed in this review. That said, I will attempt to address this review for other readers:

Prices: It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional, ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone.
Contract Elements - Section 8 of our contract has the Seller understand and acknowledge that they will be responsible for things not included in our services such as organizing, pre-sale de-cluttering, cleaning, and disposal of unsold, unpaid, or unclaimed GOODS (if any). In this seller’s case, they had us market 16 auction lots (a typical ask is ~120 auction lots) and, due to the low volume, did not have the results one might expect from a full estate sale.
Our maxsold managed commission is public on our website (www.maxsold.com/fees) and is listed as 30% + $700. This typically covers about 40+ hours on site, 5+ hours behind the scenes, and $100s in marketing. In this seller’s case, we performed 6 hours on site so, instead of billing them our contracted and agreed to fees for our effort, we billed them our standard ‘time’ fee of $50/hr for the labour and 30% on the sale of goods (as if they had conducted a Seller Managed sale with us providing assistance). We cannot determine what ‘value’ a seller places on their time. In this case, we provided a credit (where no credit was owed) given we were efficient in completing the job. This represented a $400 discount on our fees.
The unpaid amount in this sellers auction was $3.69 and neither party (the Seller or maxsold) benefited from this as Maxsold does not collect commission on unpaid amounts.
Ultimately, it’s always disappointing when we do not achieve our average 98% sell-through/removal rate, however, I think you’ll find that if you review the auction yourself, you’ll see it was an odd and interestingly low volume for an estate sale.

If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/

MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/

Feel free to check out the results of this auction for yourself. As with all our auctions, this auction was executed with unmatched transparently. Additionally, our experience suggests our solution was not the first chosen given the very limited volume of goods (i. E. there were other sales conducted first by other parties which in turn hurt our ability to create a more successful result for the Seller). Although we support every seller who wishes to hire us, we can only work with the inventory we are provided and we are ultimately sorry that our seller is disappointment in this case:

https://maxsold.maxsold.com/auction/dalton-georgia-usa-estate-sale-online-auction-south-glenwood-avenue-13517/bidgallery/

Thumbnail of user paulineb162
Canada
2 reviews
0 helpful votes
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May 3rd, 2021
Verified purchase

I have used Maxsold when we downsized our home and since then have become a buyer as well. I have always found their staff to be great.

Products used:
Service to buy and sell previously owned items

Service
Value
Thumbnail of user grego60
Arizona
1 review
4 helpful votes
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August 27th, 2018

So far just buying. The staff and sellers have always been helpful. I buy from some of the same sellers repeatedly and they seem very happy also.

Thumbnail of user kareng488
Canada
1 review
0 helpful votes
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October 3rd, 2019

I have made a few purchases and with each and every one, the bidding, transaction and pick up were all superb! They make the process so easy.

Thumbnail of user jalala28
Canada
1 review
0 helpful votes
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November 2nd, 2021

Great website for auctioned off stuff. Always 3 auctions close to me with great stock. Be wary of what you buy but overall great and fun website.

Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Hi Jalal, Thank you for your feedback! Yes, most items are listed as-is, where-is and untested, so we definitely recommend bidding with caution. Also, always remember to check your items on-site and bring up any issues you might have with the Auction Team member or Seller at that time.

Thumbnail of user julief382
Canada
2 reviews
0 helpful votes
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October 4th, 2020

I have enjoyed bidding and winning items with maxsold. I won this mid century glass sculpture. I love the unique things I find on maxsold.

Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Wow! Thanks for sharing the photo of you glass sculpture! We love to hear about the great finds!

Thumbnail of user rosad29
Texas
1 review
0 helpful votes
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August 27th, 2019

Everyone is always excellent and the deals are awesome. Sometimes you don't win on the item(s) you're bidding on, but it's fun.

Thumbnail of user freds246
Canada
1 review
2 helpful votes
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September 11th, 2018

The whole process works efficiently and is easy. Have not had any issues. Would recommend to others and have done so already.

Thumbnail of user cathys117
Pennsylvania
1 review
3 helpful votes
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March 16th, 2018

Love the product diversity and prices for auction items... max sold will always be my go to for my online treasure hunting!

Thumbnail of user ancag1
California
1 review
0 helpful votes
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October 2nd, 2020

I like finding good deals for
My household and this auction site is great for that. I liked using maxsold so far

Thumbnail of user susheep
MaxSold I. – MaxSold Rep

Wow, thanks so much for the kind words, we are so happy you enjoy shopping on MaxSold! Thank you!

Thumbnail of user debrah295
Canada
1 review
1 helpful vote
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September 1st, 2019

I have had the best time dealing with max sold. The people are wonderful and very helpful. I find them very accommodating. Love you max sold you rock

Thumbnail of user bryerg
Canada
1 review
0 helpful votes
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October 30th, 2019

Love the items that I paid on purchased the people that I have met are all professional and wonderful.

Thumbnail of user nicolec652
Canada
1 review
0 helpful votes
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September 15th, 2019

I have used MaxSold for a long time now. I have paid 1.00 for awesome stuff. And as much as 100. For something special.

Thumbnail of user ronb75
Canada
1 review
6 helpful votes
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April 10th, 2016

I have been using this site for over a year and have bought several items super cheap. Pick-ups are fast and staff is helpful and friendly.

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MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.

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Thumbnail of user susheep
MaxSold I.
Sell Everything Simply while we conduct a reliable and efficient process, with safe and transparent home pickup because it’s how you sell, not what you sell, that matters!

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