MaxSold has a rating of 3.9 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MaxSold most frequently mention online auction, great deals, and customer service. MaxSold ranks 3rd among Auction sites.
As a seller, I was completely satisfied with MaxSold. They were efficient with their communication with me, arrived on time to photograph the items I was putting my home on the market and needed to clear all the contents. The online auction occurred on the dates we agreed and Pick Up was arranged and was efficiently conducted. Staff was courteous and experienced. Accounting was provided quickly and to my satisfaction. I would recommend MaxSold wholeheartedly. Thank you for a job well done.
First time seller and multiple technical issues such as: - Date I picked for pickup was not the date given to purchasers - Reports online differed from reports received (kept telling me one lot wasn't paid for online) - No instructions on what to do if lot isn't picked up - App DOES NOT link to a sale you've started - Uploading photos was a challenge Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.
I have been dealing with maxsold for a few years and have never had a problem it is one of the smoothest websites never had a problem.
It's a good place for sellers who want to sell stuffs quickly and good for buyers who wants to buy used stuffs at good price locally.
I always find something I just have to have from MaxSold auctions. The bidding site is easy to use and the pick up is always quick and smooth.
The site isnt worth the hassle. Auctions can be cancelled last minute and measures can be put in wrong by the sellers.
Never again will my husband and I participate in a MaxSold Auction! It's an integrity issue - buyer beware!
Max sold has the best online estate sales where you can find treasures at great prices always. Staff is very knowledgeable and pleasant.
Have always felt MaxSold is efficient and friendly. If problems or concerns happen they are solved in a timely manner.
Highly recommended... both teams were great to deal with and enjoyed the experience while making some money.
Honesty best online auction I've come across. Easy, Transparent bidding, and great service. Always really good items as well!
I enjoy just browsing the products. They are super easy to bid and pick up was an ease also! Thanks Maxsold
I love maxsold bc you can get some really cool stuff for very cheap at local auctions in the comfort of your home!
I won 6 pieces of nice luggage and picked it up on Sunday, 11/8/19. The crew that was present are superb!
Hard work while having fun and always learn something new. Socializing with great people at the some time.
We definitely cannot recommend MaxSold online auction…they totally failed us. My husband and I feel angry, disappointed, heartbroken, and depressed. We were looking forward to greatly downsizing in order to move closer to family; it was recommended to view the Maxsold website to help sell the contents of our home. I was very excited after reading the text and listening to the testimonials from past customers. After contacting MaxSold, I was happy the company would handle our online sale; we signed a contract and a team of workers were to come to our home to take pictures of our many antiques and collectibles, in addition to other household items. This fee of taking pictures, forming lots, cataloging items, and arranging pickup of items was to cost $700; the company would take 30% of our sales, in addition to charging buyer's premium costs. The sale would be 7-10 days. However, we were later told there was no team available in PA to do the prep work and one of their partners would contact us. The cost was now $6,000 for the prep. My husband and I did a lot of the preparation, working many days to exhaustion. This sale was not 7-10 days, however it was online 5 days only! And we had absolutely no local advertising. We expected signage for the front lawn so local people would know our household items were being sold on a website. We kept expecting signs to be delivered, but signs were never delivered. Everyone we asked in our community, never heard of MaxSold. We were frustrated that there was no local advertising. It was obvious that this hurt our sales by the few people who bid on our items and how extremely cheap our valuable items sold for; customers told us they were very sad for us but happy for themselves to purchase such quality items at a bargain price! And we were left with so many items that weren't listed online, that we still need to work endless hours trying to take inventory to various auction houses. We definitely made a huge mistake trusting MaxSold to help us.
Cris and Gary Gerber
It's disappointing that this customer had an unsatisfactory experience - should they decide to provide more details on who they are / which auction was theirs we would be happy to follow up with them and attempt to make it right in their eyes.
In addition to taking feedback from our Seller’s and doing our best to make it right in their eyes, it’s important to provide the following information for transparency for others that may be reading this. While we do operate in over 30 metros across North America, we do not yet have a team in every city. We do have professional partners that we refer in those instances that a team may not be available and the contract for the service is then contracted with the partner and Maxsold is the platform which the items will be sold.
It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional and/or ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone.
Bought through their auction website. Payment and pickup couldn't have been easier. Will do it again if they have another auction again local to me.
It never occurred to me that when I should've been enjoying an 'empty nest" & grandchildren I would also have to deal with my mother-in-law & then my mother's Estate.
We sold some of my mother in law's stuff individually, but due to the timing of the closing date for selling her condo, 90% of her 'stuff's went to the charity shop.
So when my Mom moved to a nursing home, I saw an ad online that offered online auctions for 'estates'. Maxsold website explained the entire process through videos & it was without a doubt the best decision I made when I signed on to have an auction & clear out my Mom's house.
They offered 2 types of auctions. Customer Managed Auction & Maxsold Managed Auction. The Maxsold Managed cost more but that included Maxsold employees coming over & putting the "catalogue " together for you
I opted for the one where I put the catalogue together (using their program) & they took a $300 fee from the final sales.
I took all the pics, wrote up all of the descriptions and I took the pics to mom, so she could be sure I wasnt selling anything she wanted to keep.
I set the dates for how long the auction would be online & I also decided the dat3s & times for when the pick up days & times.
I was impressed from start to finish. I think the entire process (from my signing up until when I received a cheque) took less than 3 weeks!
So should anyone feel the 'Urge to Purge' while this pandemic runs its course, Maxsold is the place to turn to. They ll bring a lot more customers to your auction than any yard sale or online ad you post.
Big or small, Living or Deceased Estates, Maxsold has been helping people purge their belongings for years. During the Pandemic they could be considered an Essential Service.
Tip for consumers:
Dont be afraid to reach out & ask them anything, day or night. Their customer Service is excellent.
My questions were answered within the hour usually. I never felt like I was on my own throughout the entire process. Even during the pick up days.
IT'S A LOT OF WORK BUT IT WAS ALSO A LOT OF FUN AND I MADE A LOT OF ROOM MET SOME VERY NICE PEOPLE AND IM WORKING ON ANOTHER SALE. A GREAT WAY TO TURN OVER THINGS ONE DOESNT NEED ANYMORE.
Fantastic auction process and customer service! We are greatful for our partnership and can't wait for our next experience!
Very friendly staff and easy peasy way to buy!
The communication is easy, driving to pick up the piece and the staff there were great!
Excellent site, have found many amazing deals. Couldn't be happier with the service and especially so after multiple pick-ups.
I bid on two auctions and went to pick up on same day 50 km apart. Time lines are set in stone so I was in hurry to get to both. First auction seemed ok but one of the items which was described as unplayed cards had 1500 plus cards in it. There was no way I could inventory the cards in that short a time and I had to go to the second location. When I inventoried the cards at home I found that they had been used and picked through the best cards were gone and only the commons were left. Had it been listed correctly I would never have bid that high. I applied for a refund but was told because I left the site with it i was out of luck (read that small print the process is definitely stacked against the buyer)
I rushed to the second location and picked up some coins I was surprised to see it was an old run down coin store (not an estate sale as advertised). I got there about an hour before closing and had to wait a bit I picked up my items and took them to the car to inspect I was surprised to see that an item I had bid over $200 for that was advertised as various USA coins actually consisted of wheat pennies and was barely worth $30. The listing did not say they were pennies but various USA coins. Based on only two pictures it was reasonable to assume by the dates that there were some silver coins in the lot. I went back to the store to complain. The owner pretended not to know it was just pennies but based on the pictures taken and the misleading description it was obvious they were using max sold as a partner to dump their junk at auction on unsuspecting bidders. I said that is not what I thought i was getting and he smiled and said too bad it's done I went home figuring I'd turn to max sold for some justice (there were no staff on site to complain to) again i was told I was in violation of their terms so out of luck
This is how they take advantage of first time customers. They are only worried about their bottom line they don't check the listings for accuracy and let the sellers rip off the buyers beware I got scammed for over $500. Will never trust this company again and will spread the truth to everyone to stay away from scammers the grief is not worth it.
Overall I have no regrets. I love the concept, it's a valuable and clever service that's offered, and I was satisfied with the end result. But the customer service (or lack thereof) along the way was beyond frustrating in so many ways. I'm a seller and I managed my auction myself. Having never done this before, I had a lot of questions. But often phones weren't answered, voicemail boxes gave no indication if I had reached the appropriate mailbox of the Seller Support department, calls took hours to be returned, and emails weren't returned for several days (which was totally mind-boggling). Having said that, Andrea was amazing and always very helpful and on the ball, along with with a few other customer service reps I was lucky enough to connect with sometimes (my apologies that their names escape me right now). Others were downright snarky, if I managed to connect at all. Also, there were too many mistakes for my comfort level. The scheduling of pickup time slots got screwed up... twice. And still wasn't done right after the second time. As for the actual auction service, my main suggestion would be that minimum bid amounts be allowed to be set by seller. I withheld more expensive things from my auction and sold them on other platforms where I was in control of how much I would accept for them, rather than risk them being scooped up for $1 on MaxSold. This was an inconvenience to me, and loss of revenue to Max Sold, that could easily have been rectified by a minimum bid feature. Having said all that, I will still recommend the service... but with lots of caveats to manage the expectations of those I refer. Also, the cataloguing app can use some improvements. I do appreciate overall that this option was available to me as a way to clear out my home when downsizing, and am satisfied enough with the proceeds of the sale. So thank you for that. Please keep improving. I think you're onto something really amazing here.
Thank you for the feedback Michelle,
We are always striving to improve and feedback like yours helps us identify the areas to work on.
Excited to let you know we are in the final test phase of our brand new cataloging app for sellers. If you find yourself in need of an auction in the future I hope you get a chance to use it and let us know what you think!
Regards
This is the second MaxSold I have done without the MaxSold Support Team. Its so easy, best way to clean house.
Barry,
Thanks for the rating! We are always excited to hear that people are enjoying utilizing MaxSold to help them clear their houses. We noticed that we were a little lower on the "shipping" & "returns" and we can assure we hear you, and our team are looking at ways that we can work towards offering better options on both of these! We hope to see you again soon Barry!
Team MaxSold
I was introduced to MaxSold by a friend
It is an auction site that helps many people downsizing or moving
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
Hi Mary, could you contact our support so that we can get any problems looked after? We strive to be fair and transparent - and integrity is in our fabric, so if you have had an experience that's different from that we'd like that looked after.