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MaxSold has a rating of 3.9 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MaxSold most frequently mention online auction, great deals, and customer service. MaxSold ranks 3rd among Auction sites.
As a seller, I was completely satisfied with MaxSold. They were efficient with their communication with me, arrived on time to photograph the items I was putting my home on the market and needed to clear all the contents. The online auction occurred on the dates we agreed and Pick Up was arranged and was efficiently conducted. Staff was courteous and experienced. Accounting was provided quickly and to my satisfaction. I would recommend MaxSold wholeheartedly. Thank you for a job well done.
First time seller and multiple technical issues such as: - Date I picked for pickup was not the date given to purchasers - Reports online differed from reports received (kept telling me one lot wasn't paid for online) - No instructions on what to do if lot isn't picked up - App DOES NOT link to a sale you've started - Uploading photos was a challenge Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.
I cannot say enough good about Max Sold! From beginning to end they were fantastic. I was faced with clearing out my Mother's apartment by December 31st. I contacted them November 15 and it was all over by December 9th. I think my moment came when I watched the 7ft long buffet go out the door and the buyer questioning his wife as to how they were going to get it in the house. I thought to myself "not my problem". I was overwhelmed and under a time crunch and did not want to pay storage fees or another month's rent. Maxsold made it easy.
Auction popularity seems to be growing which means as a buyer I might pay a little more but seems like fair prices prevail for seller and buyer Its an easy way to pickup something cool from the comfort of your sofa or in the office at the end of the day
I have won several items Sometimes i miss out when i cant be present at the end of an auction but im learning to be more comfortable with adding a max bid
Tip for consumers:
anyone that likes to find unique and different things at thier price
Products used:
Glass wear Outdoor planters
Maxsold is the best easiest to use web based auction tool there is. It's that simple. I often bid on numerous auction web sites but Maxsold is the best for me. The people are what makes it sooo great. Here everyone tries to help you or resolve an issue while on the other web auction I use it seems that all that matters is the money the auction makes!
A MaxSold Managed Auction is a DISASTER with respect to staff, lot sizes, pickup scenarios and commission fees... so basically EVERYTHING is a problem.
They made the lots so large that no one would bid high since they would have been stuck with many items they could do nothing with. They will not do single item auction due to "time it takes for return on their investment in preparing the auction" - i. E. Everything is rushed and moved along if you have alot of stuff
Pickup was a disaster as well, items left behind or refunds giving for miscataloged items by MaxSold. MaxSold gave the money back and left the bidder keep the item for free without my permission or approval.
Commission fees are way above the going rate for other auctioneers or online auction facilitators. We sold $5000 worth of stuff and MaxSold took $2450 of that, for who for what?
I would have been better off with a yard sale and/or facebook marketplace
Response: It's disappointing that this customer had an unsatisfactory experience - should they decide to provide more details on who they are / which auction was theirs we would be happy to follow up with them and attempt to make it right in their eyes - if they choose, they could reach out via support@maxsold.com. Certainly, some of their feedback doesn’t seem to fit who we are so we aren’t 100% certain this person was actually a client of ours:
Examples:
“... they would have been stuck with many items they could do nothing with” - we don’t hold inventory or remove items so I’m not sure who we would have been stuck with items in any way
“They will not do single item auction” - we aren’t sure exactly what this is referring to. We have done both single item auctions (i. E. storage locker full of contents as 1 item) as well as sold items individually when there is merit to do so (typically items that will sell for $50 or more on their own like TVs, Tool chest, vehicle, piece of furniture, lladro figurine, etc.).
“Maxsold gave the money back and let the bidder keep the item” - if an item is refunded (partial or otherwise), the loss is taken by both MaxSold and the seller and full refunds would typically have the item left behind (unless the seller requested otherwise).
Finally, it is true that Sellers who are savvy at negotiation and who have the time to sell 1000s of items on their own time through direct channels can see more top line value on occasion, but the effort typically takes months or years to execute (so if time is a constraint, it’s not a viable option). Sellers who hire us for what we do have time as a constraint that will be expensive to get more of (not a resource that is cheaply available).
For clarity on MaxSold’s fees, they are outlined here: www.maxsold.com/fees. Depending on the model chosen and the gross auction results, the fees can exceed the proceeds (a typical) or result in some net proceeds to the seller (typical). At the end of the day, MaxSold does not decide what a Seller needs to sell - our job is to recover value on whatever the Seller needs to let go of (typically as a result of an estate or downsize) in the time given to us by the Seller - this unique to our service as others providers in our space simply will not serve 80% of the market because they do not have ~$8,000 or more worth of inventory to sell (the typical break-even value that enables other providers to conduct a sale).
As part of our core value of transparency, the results of all our auctions are available for review and should this seller inform us of which auction is there, we would be happy to publish the results in this response (as we have with all other responses where the seller identifies themselves). We do this as we feel our results are fair value under the constraints outlined above (that said, we are ultimately sorry that our seller is disappointed in this case).
Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem of getting things removed on their timelines (typically to support a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental/lease costs).
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
I would suggest consistently including Maxsold as an online shopping tool no matter what youre looking for; electronics, furniture, fitness equipment, etc. Even if youre shopping for your first car, keep Maxsold bookmarked!
We had a houseful of contents to dispose of and really did not know where to start. Our Real Estate Agent suggested MaxSold and we went along with her suggestion. We did look at another Online Auction Company but chose MaxSold due to fact Agent knew the Lead Allocator and we talked to her prior to De-Cluttering to get house ready to sell.
Great Experience.
Wayne
I love it. If you are willing to spend the time to sort through the nearby auctions, and you know what you want and are disciplined in bidding you can get some great deals. I have bout a lot of furniture that I take apart for the wood. And some great artwork that I wouldn't get for such a reasonable price. I have bought a couple of duds, but not many. And these are certainly eclipsed by the really good deals.
I am so thrilled to have worked with the great people at Maxsold! There were lots of questions that I had and I always felt greatful that Alana and Ann and others hellped me out. I never felt as though I was being a pest! It made a difference during a time of moving when there is much stress. Thank you Maxsold. The pick ups went very well except for the buyers not coming at the time that they should have. During a pandamic it was a comfort to see the buyers wearing masks and following proper social distancing.
The best way to take advantage of things that we do not use and that can be recialr, is to restore them to take advantage of them again, I think that many people walk in this wave, it is something practical and fun and we help our planet that needs it so much
I have been with MaxSold for a couple of years now, spent over $7k I recently bid on 5 lots totalling $500 upon arriving to the site I was immediately told that my bargain $2 lot was no longer available and offered the $2, it was a lot with many items worth much more. I believe the owner kept thee lot or a Maxsold worker found a deal. What I got was a lame excuse. The next lot featured a box of tools and some random supplies with a cabinet. THE TOOLS WERE GONE, they still wanted me to take the rest, I refused. Now I have to file a refund request online. After explaining what happened and asking for my refunds I received an email, warning me of my behaviour and threatening me of closing my account. There was no explanation of where my goods were, or any apology from the company itself.
I have never been able to afford 'Good' furniture, with Maxsold I can spend as little or as much as I wish. I have been able to replace much of my chipboard furniture with solid wood by using Maxsold.
Maxsold is an easy to use platform and they have safe practices in place during the Covid pandemic. Anyone can use Maxsold no matter what your budget, the potential to get what your heart desires is attainable.
I have been able to get items for a great price to enable me to have creative freedom without breaking the bank as I am a mixed media artist.
I reccomend Maxsold to anyone.
Tip for consumers:
Just be aware of Maxsold fees, which I feel are reasonable.
Products used:
Furniture, office supplies, ornaments, dining wear, drinking glasses, cups and saucers, art supplies.
Today was the fourth time purchasing from a MaxSold auction and I have to say its a great experience. I've bought items for my personal use and to resell, some items that are hard to find or rare. I review the descriptions and view the multiple pictures of the lots and do research on the items being offered. I can expand the pictures on my computer so I get a great view of the condition of the items, but any defects are always listed in the description. I determine how high I'm willing to pay for a lot, type in my max bid and the rest is done for me. I receive email notification when I'm out bid so I can reevaluate my limits. And the last night of bidding the opportunity to increase my bids to win are always available with the soft closes. Picking up the lots I win couldn't be easier. The site lead verifies my purchases, hands me off to another worker who oversees my items and everyone is extremely courteous and helpful. Awesome experience all around! Thank you MaxSold!
I don't know that I would have selected this approach if it had not been for covid and others being impossible, but I think it turned out to be the best possible choice regardless. The support before and during the sale and for pickup was excellent. Most of the lots sold; they might have brought higher prices if covid hadn't required dropping the preview day, but it still got almost everything out of the house and brought in some money, too. This sale was for an estate for which I am executor, and I plan to use MaxSold again when I move to a retirement community.
Tip for consumers:
They offer a lot of information. Bookmark everything you might want to see again so you can find it when you need it.
Products used:
Seller managed auction. It was the only one available at the time, and it was fine.
Maxsold is a great place to find quality items as well as the eccentric and unusual. In this day and age it's also a perfect way to be environmentally responsible by recycling / reusing items. It's a fun way to do our part.
MaxSold CEO Adam, did not abide by our contractual tort law agreement to deduct $450 total ($150 from 2018 + $300 from 2021) auction.) I asked for information before, during and after my self managed auction and confirmation, to ensure all would proceed smoothly beginning to my end payment. I checked and MaxSold insisted before the auction that the second option of 30% would not and could not be taken as I had arrived at a set agreement with CEO Adam for a total $450 payment. MaxSold took 30%. I advised MaxSold if they did not honour our agreement I would seek legal advise and present MaxSold emails as proof of our agreement. I urge MaxSold, yet again, to correct their mistake.
It’s disappointing that this customer feels we have somehow taken advantage of them - especially when, from our perspective, they have actually taken advantage of us and our community of customers who abide by our contract agreements.
This Seller was banned in 2018 after requiring more of a fee adjustment than we agreed was fair due to their value expectations. Value expectations that, as part of our contract, are acknowledged as outside our control as we control time of sale, not sale prices. ***We agreed to send the funds they felt was fair provided they understood that it came with the consequence that they would never be able to use MaxSold as a seller in future.***
In 2019, they asked to sell with us again and we specified that they would need to make an upfront payment of the minimum commissions as well as compensation for the past adjustment we did not agree to (as we believe we earned our commission, but we were willing to split the difference if they wished to use us again). No sale was conducted at that time.
In 2020, they attempted to conduct an auction without providing the upfront fee stated in the 2019 email. This led to us having to cancel the auction prior to launch as they did not seem to want to pay it.
Recently, we served this customer with an auction (in error) and again they failed to provide the up front minimum fee. We appreciate we missed asking them for it but they are now (again) further ahead financially than was agreed to.
At this point we are done communicating with this customer as they refuse to appreciate how ‘in the wrong’ they are for both failing to pay the consequences of their 2018 decision and now, again, for claiming we have done something unethical when actually they are financially further ahead than they should be.
Don't walk, RUN away from this company! No consideration for the seller. Ridiculously low bids accepted. SELLER BEWARE. You CANNOT withdraw an item after the auction begins Give your stuff to charity before going with them. Super high cost to the seller PLUS a percentage of the 'sales'... Disgusting, parasitic scavengers enabling bottom-feeding 'buyers'. STAY AWAY
Tip for consumers:
A yard sale would be more profitable and fun!!!!
In addition to taking feedback from our Seller’s and doing our best to make it right in their eyes, it’s important to provide the following information for transparency for others that may be reading this. It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional and/or ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone.
Although we are confident that a 3rd party professional appraiser would agree that our results were fair value (and that we offset even more significant disposal fees than they incurred), we are ultimately sorry that our seller is disappointed in this case.
https://maxsold.maxsold.com/auction/philadelphia-pennsylvania-usa-estate-sale-online-auction-jackson-street-17226/bidgallery/
Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem of getting things removed on their timelines (typically for a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental/lease costs).
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
I have been a buyer for over 2 years now, I believe in frugal living and recycling. The items that I have purchased I have given them a new home, and a longer life. Some of the things I have purchased were to upgrade my own items such as a set of Royal Doulton dishes, from my mixmatched everyday set I had. I have recommended Maxsold to many a friend and family members as a way to acquire things they may not have had a chance too, all done from the leisure of their own living room via a computer. Upon pick up of the items they were as described and pictured online, the staff were pleasant and professional, and I will continue to be a buyer for a long time.
I accidentally came across MaxSold and being an online auction guru, I figured I'd bid on ONE thing just to see how it was. I was sadly outbid but was hooked on the site and the wares available to bid on! I love how simple it is to see locations on the map, I love how easily the transaction is processed when you win, I love how quick and straightforward picking up is and I have yet to have any issues with the site or pickup (knock on wood). Will be bidding on more auctions before day end!
I have had a pleasant experience for very visit I have made to a Maxsold pick up location for auctions. The staff are very organized and helpful, in fact, at one particular pick up, I had purchased a sofa that was in a very awkward location in the house to remove. The staff helped supervise and brainstormed with us to make the extraction of the sofa as easy as possible. With a lot of skill, determination and elbow grease, the sofa was removed and now resides in my basement. The staff of Maxsold are very pleasant and beyond helpful with every experience Ive had. Thanks Maxsold! Keep up the good work!
Our auction ran smoothly and the pick up day was pure perfection handled by the team. I was so pleased with Heidi and her team. They were the first group I met when they came to the house and they were the last group that I met on pick up day. They were kind and especially efficient and they work very well together as a team. They were always very respectful of me and understanding the emotional side of selling the contents of my family home. I believe they went above and beyond. I truly felt that while they had buyers interests to for fufill, they truly cared and wanted to make this the best experience for me. It may have been coincidental, but I really liked having the same team for the first day and the last day. Heidi and her team were great!
An auction goer for many years, I love the flexibility of MaxSold online bidding. MaxSold staff at pickups are friendly, auctions offer variety of products from A to Z, and a fair and easy way to bid from the comfort of your home!
So glad that i discovered Maxsold I love bidding and winning all kinds of things... I look forward to looking through the auctions and bidding. This site is amazing you can get antiques to modern to natuical love this site
I was new and decided to bid on something. I live in the desert and Palmdale happened to be close by - a couch aught my I so I bid on it - well I won it - i was so excited just had to pick it up. Best deal ever - better than I thought for what I paid it was a queen sleeper couch never used. Than MaxSold
Tip for consumers:
You can select a max bid on an item - if you really really want it I suggest you use this and put the max you are willing to spend on it and MaxSold will automatically move you up as the bid goes higher. they DO NOT automatically make your max your bid.
Products used:
Couch
I have an online store and I needed to get rid of my overstock and underselling items. I had an auction with MaxSold and was extremely impressed with the professionalism of their staff, support, website and system. My auction was 100% success. I highly recommend MaxSold.
My review of my current auction held by this company nothing short of an abomination. The fact that my entire Thomasville Bedroom Queen Ann bedroom set went for $5, less than two Rubbermaid wrapping storage containers, is indescribable. There are no adjectives or descriptive phrases that I can use to express the absolute outrage at this auction and the resulting income.
Yes, I signed the contact with the terms of the auction. All along I was assured that the bidding would grow upwards towards the end of the auction. Well the following items went for $1 - SIX Thomasville dining rooms chairs, my Thomasville China Cabinet $1, Thomasville sideboard - $1, Thomasville coffee table $1, two Stiffel lamps $4. Almost every item or group of items went for $1 - highest price was $50 for everyday dishes.
Interesting enough most of the reviews are from buyers of this atrocity - To get over $5000 worth of furniture for about $5 is in itself reprehensible.
Tip for consumers:
DON'T USE UNLESS YOU ARE A BUYER, NOT A SELLER.
Response
On the statistic - there are about 50 buyers for every Seller so it shouldn’t surprise anyone that the ratio of reviews isn’t 1:1 sellers to buyers.
In addition to taking feedback from our Seller’s and doing our best to make it right in their eyes, it’s important to provide the following information for transparency for others that may be reading this. It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional, ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone.
Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem of getting things removed on their timelines (typically for a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental/lease costs).
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
Feel free to check out the results of this auction for yourself. As with all our auctions, this auction was executed with unmatched transparently. Additionally, our experience suggests there weren’t other 3rd party sale of goods options for this seller (as others would have denied service or cherry picked goods on the basis of lack of ‘mix/fit/value’ for their models). We are transparent with all our results and, although we are confident that a 3rd party professional appraiser would agree that our results were fair value, we are ultimately sorry that our seller is disappointment in this case:
https://maxsold.maxsold.com/auction/brooklyn-new-york-usa-moving-online-auction-clinton-street-15789/bidgallery/
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MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
Hi Nicholas,
We're happy to hear that you find the process enjoyable and convenient. Thanks for your review!
MaxSold Support