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MaxSold has a rating of 3.9 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MaxSold most frequently mention online auction, great deals, and customer service. MaxSold ranks 3rd among Auction sites.
As a seller, I was completely satisfied with MaxSold. They were efficient with their communication with me, arrived on time to photograph the items I was putting my home on the market and needed to clear all the contents. The online auction occurred on the dates we agreed and Pick Up was arranged and was efficiently conducted. Staff was courteous and experienced. Accounting was provided quickly and to my satisfaction. I would recommend MaxSold wholeheartedly. Thank you for a job well done.
First time seller and multiple technical issues such as: - Date I picked for pickup was not the date given to purchasers - Reports online differed from reports received (kept telling me one lot wasn't paid for online) - No instructions on what to do if lot isn't picked up - App DOES NOT link to a sale you've started - Uploading photos was a challenge Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.
I have purchased from a number of auctions and have found the Maxsold employees to be professional, friendly, and helpful. It is very easy to bid. When it is a seller managed auction there is a greater chance of waiting as the seller has opted to handle the sale themselves. The one seller managed auction was hard to find and not organized the way other sites were. I have gotten great deals on high end furniture. You have to read the information for the lot "as is" means they have not dusted or cleaned the items and they might have defects or be missing pieces. If the items says "heavy bring help" it means you have to bring muscle with you. It is also the consumer's responsibility to read the rules of bidding and pick up. Some of the items I have purchased from estate sales were dusty or needed cleaning but I could see that when bidding based on the pictures. You have to be a savvy consumer.
If you are purchasing for the first time online with Maxsold you will find it very easy to navigate through the website. It is secure, easy to follow, easy to bid and also exciting! For those who are not computer skilled, no need to worry!
Once you have won what you are bidding on, going to pick your goodies up is just as fun. The staff waiting for you will get your item or items for you. The are helpful and very pleasant.
This was my first time purchasing from MaxSold. It was so quick and easy to bid. Once I arrived to pick up my goodies, I was greeted by a helpful staff member, dressed in a red apron (so I could find her easily). She took me to my items and even gave me some boxes to help load the items. Once I got some I opened up the boxes and was amazed at the Antique Christmas items I purchased, they were perfect and such a great deal!
I'll be back for more purchases!
Huge variety of items you see to bid on all the experience is a ton of fun and I end up with great pieces to add to my collection or to pass on to someone else who really wants it! The auctions are wonderful and have amazing finds. No 2 auctions are the same.
It took twice as long as they say for me to be paid. Messages left with no return call. Customer service reps kept telling me next week. Then it was discovered there was a systems problem. Otherwise it was a good experience. Happy with sale results.
So although my bid should have been completed and item won. 12 minutes past with 4 bids to rival my bid, I lost the item. Company did not follow their own 'rules' even with their 'soft bid' closing. Very disappointing, I would not use this site.
Maxsold makes it easy for people to get rid of what they don't want and hook up with people that want what would otherwise end up in the landfill. This just makes sense for everyone. It's a terrific and affordable service. Need something? Check Maxsold first!
Dealing with an estate is a big challenge. I didn't know how to dispose of items not named in the will. But the real estate agent recommended MaxSold. They came and took care of everything from setup, to photography, to arranging the pickup of the items. All I had to do was sit back and wait for the cheque. That's how easy it was and it took a whole lot of pressure of me. The whole Maxsold team was friendly and very professional.
The MaxSold auction process was orders of magnitude better than any consignment house we have worked with AND we got 70% of the proceeds. Consignment will only take some of your stuff, then you pay to truck it to their store, then they charge you the credit card fees for each item they sell and finally you get 50% of the money that's left. Highly recommend MaxSold!
I usually don't rave about service unless it is exceptional, and Maxsold was. I was in the process of moving and while I didn't have enough for a full blown estate sale, I did have items of value and using their auction site I was able to lighten my load for my big move and put money in my pocket for the road. They were helpful every step of the way and paid my share in a timely fashion. Moving is stressful but using Maxsold was not.
We had our first experience with online auctions last month when Toni and Julie came to our family home in Mississauga to help prepare our items for auction. They were professional and very helpful. Two weeks later on pick up day, they were joined by Robert and all three made the day stress free and were thoughtful and caring about our property and the many people coming to collect their items. We appreciate their professionalism and kindness.
Thanks to Maxsold, clearing our parents' home was simplified and thanks to your wonderful staff, the chore was made a pleasure despite the emotions of the process.
The price is always right, the variety is endless, and there are always so many neat finds. I love this website for its features, such as the $1 minimum bid and the soft close to avoid bid sniping. I've appreciated Kijiji for a while now, but this site seems to be the way of the future.
I've been buying from Maxsold for about 3 year. I resale some items, but some I keep. Because I am able to get treasures at such good prices, I am able to make a small profit on them. But some I just can't give up. So I may just be funding my habit. I'm not complaining!
I ran a seller managed auction. The service provided no help, and they were not clear about the fees they would charge on the back end. Most items sold for next to nothing, and also a third of the buyers didn't even show up to pick the items up. The whole experience was a waste of time and money.
I bought 3 different lots of articles from MaxSold a couple of weeks back. I was more than happy with the bidding process, and the continuous updates on my bids. I was happy with all my articles, and it was a simple process. I can't wait until there is another auction in my area.
I engaged MaxSold to help reduce my household inventory down to a more manageable state. I really didn't know what to expect but right from the start all options were explained and it couldn't have been any easier. I opted to use the MaxSold managed auction. From the ground crew onsite to catalogue and photograph my items down to the same crew on hand for pick up day>>> things went quite smoothly without any issue. 97% go my auction sold and a tidy profit to boot!
Thanks MaxSold
Proceeds far in excess of what we had anticipated;
Very professional team - initially at cataloging and also on pick-up; and
Final few minutes of auction were so much fun to watch!
We loved the whole experience - and would highly recommend MaxSold to family and friends.
I love looking through the items listed for a score. Pick up couldn't be easier with the direction of the MaxSold staff! Each lot is very organized so no searching for items. If you haven't tried it, you should! You don't know what you're missing.
Without communicating with your staff first, you called up and rudely spoke to my friend who was in need of your services and in a tough spot because of recent life circumstances and you ordered your staff to leave (when your staff stated to him they could do the job with no issues and didnt understand what the big deal was). He was willing to pay extra fees required but your representative was entirely too rude. My friend is a decorated and disabled Vietnam vet and your companies rude and disgraceful treatment of him will be made widely known and by many. Because of this I most highly do not recommend this company.
I have spent many hours searching MaxSold auctions near me... bought many items for my home. From furniture to art work... I recommend this site to everyone... but maybe I should keep it to myself. LoL...
I do not recommend collaborating with them because it is the second time that it happens to me to find big lies in the description of the online auction product and reality (last time they said that the vase has a height of 48 inches but in reality it was only aprox. Half). Lack of seriousness characterizes them
It's disappointing that we provided this customer an unsatisfactory experience. Although requests made after pickup are considered on a case by case basis (as they are outside the agreed to terms and conditions of bidding noted below), we are committed to being fair to all our customers. Without more information and/or the completion of a refund form however, we cannot support this customer’s disappointment. They should reach out to support@maxsold.com to provide more clarity on their specific situation. In this case, it may be easy for us to support given it appears to be a measurement issue.
With that said, the following attempts to highlight the process, performance rate, and method used to avoid disappointment for all potential buyers on Maxsold's platform.
Maxsold has two models - Maxsold Managed and Seller Managed. In one offering Maxsold is never on site and therefore has no visibility of the items sold. In the other, our teams catalog and thus have a bit more awareness of the items. That said, regardless of who is cataloging, both honest mistakes and dishonest actions can occur - thus, Maxsold uses a transparent claims process that has worked for centuries in the live auction world - specifically, the buyer is to inspect the item at pickup in full view of the Seller/auction staff and/or other buyers and make a claim (partial/full refund) if the item is found to be in a condition other than what was described before leaving the site. In both models, the process is the same and is outlined in the bidder terms (www.maxsold.com/terms) and on the buyer invoice:
CLAIMS: ENSURE YOU INSPECT items at pickup (and preview if available) and IMMEDIATELY inform the MaxSold team (or Seller if Seller Managed) of any issues related to mis-cataloging of condition (remembering that you are purchasing used items in AS IS WHERE IS condition). By departing from the pickup site you acknowledge that you have all your items and that you are satisfied with them and/or have brought up issues with the Lead on site. NO CLAIMS ARE PERMITTED AFTER REMOVING ITEMS FROM THE PREMISES as condition issues cannot be validated once items are released into your possession. If required, bring an expert to validate purchases at pickup. We are not responsible for the acts or omissions of the Seller.
This ensures fairness and transparency to both the buyer and the seller. When a buyer accepts an item without inspection, they are waiving any potential claim issues as, once the item leaves, there’s no way for Maxsold or the seller to know when the (potential) issue was created. Was it lost in transit? Damaged on the way home? Or is it someone trying to take advantage of the process (by ignoring a transparent opportunity to make a claim).
Bidders that accept and live by the terms love that the as is where is used goods start at $1 with the highest bidder winning. It’s a fair and transparent model for those who can accept and abide by the terms and conditions laid out (and agreed to) prior to bidding. To date, Maxsold’s error rate in selling used goods is unmatched in both the used and retail industry at less than 2% of all goods sold.
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/
There are so many fantastic items that are being sold. This is a suggestion for the sellers: I realize that you want to make this as simple as possible, and having people come pick up items is convenient, but if you were able to ship some of smaller items, like rings or sports cards or lighter metal objects, you would probably get a lot more money. Small items don't cost a lot to send, charge a basic fee of for example $15 shipping and handling, I'd be willing to pay. If you take the time to make arrangements for online sale, please consider offering this option for those smaller items. Or, give a contact email if you are willing to give a shipping option. Covid complicates everything and if you make it as simple as possible for people to buy, pay, and receive items, people like me would buy a lot more. I'm in BC btw so this is how far your audience is reaching.
First of all, the online bidding process is is one of the easiest and fairest around. Both times I've won an auction, it was something I needed for our new home and I couldn't believe the deals we got. Each time we went to pick up we were greeted my a highly coordinated and friendly MaxSold employee who got us in and out quickly and efficiently. I can't wait for the next one!
Seems to me that with Estate sale that is more legitimate then Downsizing as owners seem to get involved and bid people up to what price they should get for their merchandise in Downsizing. Beware as I know this has been happening in Maxsold a lot lately!
I love Maxsold! When I have a little extra money I go to Maxsold and check out their auctions. I like to buy from some of the short sale auctions. It's like bidding on a storage locker! I bought boxes of office supplies once and was surprised at the collection of crystal paper weights I found in one of the boxes. I am a regular buyer and I have participated in dozens of auctions and have had no problems, but lots of pleasant surprises!
Tip for consumers:
Look at all of the pictures, read the descriptions and ask questions!
Gain trust and grow your business with customer reviews.
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
Hi Carolyn,
We are sorry you didn't win the item you bid on, and we understand your disappointment since it sounds like you really wanted the item in question. Here is some more information on the 'soft close':
If a bid is placed on an item during the last two minutes of an auction, bidding will be extended for an additional two minutes. The lot will not close until bidding is static for two minutes.
If you wish to have further information or explanation on this, please reach out to support@maxsold.com and our team would be happy to assist you.