MaxSold

Conducted my own onsite sell. Read all the instructions, even if like myself you're aware of how to conduct live auctions successfully. Once you get the hang of completing the catalog, it's all pretty much good to go from there. Just remember to save each entry before proceeding to the next. Everything went pretty smooth during the customer pickup following the sale and afterwards, payment was prompt (much sooner than anticipated). Overall, the Maxsold support was fantastic, from start to finish. I'll be using their service as a repeat seller. Like any auction, remember the benjamins add up at the end of the day, so don't be too disappointed if some items don't go for high dollar.
Biggest benefit was having such a breath of fresh air when you look around and see how much space was created following the sale...one less storage unit to pay rent on. Enjoy 😊

First time seller and multiple technical issues such as:
- Date I picked for pickup was not the date given to purchasers
- Reports online differed from reports received (kept telling me one lot wasn't paid for online)
- No instructions on what to do if lot isn't picked up
- App DOES NOT link to a sale you've started
- Uploading photos was a challenge
Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.

I've been buying on maxsold for several months now. I am very unhappy and angry with their work. During this time they managed to lose 5 of my things! Not 1 or 2, but 5! This is very unpleasant and terrible. You come to pick it up and suddenly they have lost something. I spend time and money on gasoline. Of course, they return money for things, and they think that this is enough, but I don't think so... There should be some other compensation. I don't think that this is a good business, you can't treat your customers like That.

I've received purchased several items from multiple MaxSold auctions. Every time the items were already prepared for pickup, clearly marked (lot numbers and my name) and pickup went smoothly with no issues. Can't wait to see what treasures I find next!

Maxsold has been great for me. I've bought from about 10 of their auctions so far. Found things I've needed in great condition to almost new. Very happy with the money I saved. Every auction site was run extremely smooth. Employees were all very nice and helpful. Don't see how things could go better.

I've had many experiences with Max Sold and not one has been negative.
My wife just purchased a brand new adult bicycle for a $$$ fraction of buying it from the store.
The staff are very helpful, friendly and polite.
I love thier auctions.

By hosting an online auctions, clients can easily sell their goods and gain a good profit from buyers. Maxsold is trusted and reliable estate auctioneers company in Colorado.
Visit here: https://maxsold.com/usa/colorado

I'm an auction addict but relatively new to Maxsold. Although the site is easy to navigate I've had a few questions and there was an email from Maxsold I needed resent after my computer crashed. The customer service has been outstanding. Maxsold was uber quick to respond to both to my original messages and to the few follow ups that followed.

I've dealt with a couple of other auction houses here in Toronto, the quality of service is sketchy and depends entirely on which employee answers the phone. Sometimes you get lucky, often you don't but I ended up communicating with several of the staff through several emails and all of them were great to me.

Not once did a wait more than a few minutes for assistance. I think that constitutes outstanding customer service.

I've been using Maxsold for a few month now and purchased several items during that time. Each time everything has gone smoothly and I've come away happy with process and ease of use. I highly recommend keeping an eye on their auctions for your next great find!

I have purchased from many auctions on Maxsold and have been very satisfied with all my experiences with Maxsold. My only constructive criticism is that I'm deaf so phone calls don't work for me. I wish they had an online live chat option or a number I could text.

I won an item and was charged at once. After that they have changed the pick-up location to 25 miles away. Maxsold.com sent me 2 emails reminding about pick-up and my responsibility for abandoning the lot. When I arrived to the pick-up location along with a hired truck I learned from Maxsold.com' subcontractors that my item is MIA and its owner decided to keep it. I wasted the day and $40 for a truck deposit. Maxsold.com has not refunded nor notified me until I contacted them. It took almost a week to reply: they offered me a refund and a worthless $20 gift card. They clearly do not respect own customers: 3 days between the auction's end and pick-up no one even raise a finger to warn me.

Purchased a couch with description of 10/10 like new, far from the description took 14 pictures of marks scratches down to the bare and none of these were in the pictures when considering buying. Complaint answer you buy as is, I could have made these marks didn't complain enough when pu. Was given 10% refund didn't cover truck rental as these were couches Very disappointed customer

Not happy with Maxsold. Bought the bike that had mechanical problems. Only found out about them when brought it home. Was refused in refund with excuse that I had to show the issues at pick up location. Was overcharged with premium fee. No way to choose the day convenient for me, only the day they tell you. So say goodbye to either your purchase or the plans for that day. I would not buy from Maxsold auction again.

The US company person I talked with was an appraiser, so she knew the value of our vintage and antique items. The local person was not very knowledgeable about items, more of an organizer for people clearing out houses. She charged by the hour, and after all was done, we didn't even clear $100 for literally thousand of dollars of antiques. The Lots she grouped were so large that adequate descriptions were not possible. Also, the number of "eyes on the auction" was pathetically small.

Maxsold was advised items were being advertised as autographed with false signatures. They refused to remove my bid and allowed others to get into a bidding war without disclosing the issue. Customer support is lazy and uncaring. My account has been closed due to their unethical behaviour

These people auctioned off the contents of a three bedroom house full of furniture including Ethan Allan pieces, crystal pieces, china set, dining table and other items too lengthy to list for a total sum of $1236. After their fees of $971, we are to receive a total of $265.70. I was led to believe these items would be on a massively advertised internet auction. Only a handful of bidders and or buyers participated. Some were even tipped off relatives of MAX employees If you want to give your stuff away call GOODWILL. This was a highest bidder auction with low ball bids due to lack of advertising. I will call an estate auctioneer next time. They at least earn their fees.

I feel ripped off and would give less then 1 star if i could! We were selling my parents estate, they did not "promote" anything to raise prices. We had items that were not for sale get taken on pick up day (which was a clown car of an an event) with no response from the company when I asked about the items.

I was so very impressed with the initial interactions, the team who came to photograph and list my items, and the overall process. Then the lack of appropriate marketing in my area meant that after I paid the fees I only netted $100, almost half of the sold items were not picked up so they are still my problem to deal with, and during the supervised pick up, three different incidents happened that damaged walls in my home. The agents on site assured me that MaxSold would take care of it. I have called multiple times, asked to speak to "supervisors" who promised return calls, and no one will call me back and we are over a month out from the pick up date. What had started out as a great experience quickly turned sour and I am beyond disappointed that MaxSold won't even return my calls.

I know it is all about making a buck with most companies but it would be great to have a little integrity. I've noticed that they like to split up matching sets of things- for ex. Splitting up 6 dining chairs into two groups of three. This encourages bidding wars and drives up the price. Smart- but also a bit sleazy. The other day I witnessed a buyer stumble as he was leaving one of their auction sites and drop the dishes he was carrying. He had caught his arm on a broken door handle when exiting. The broken handle sticking out was obviously a hazard and should have been taped over or the door pushed open more so people could easily pass through it. I thought the staff would have offered to give him some kind of partial refund (the Max Sold portion) considering that they didn't provide a safe pathway in and out of the house free from hazards. All he got was an, oh, too bad they broke and they helped him pick up the pieces so the next buyer could enter.

I can't say enough about the company itself. I found it to be expertly and efficiently run. (Better to communicate via email than by phone.) Crews sent to my home were friendly knowledgeable and efficient. A first class operation. As a buyer you can't go wrong. In most cases it's like getting the items for free. As a seller, I think the starting bid of a dollar is insulting. There might be a single item worth starting at a dollar, but overall a lot should start at $5.00 and in some cases higher. For someone to walk off with a sofa in very good condition for $3.00 is heartbreaking. The only upside to that is I didn't have to have it hauled away. Therefore my review is 50/50

Good: professional team, great process, most everything gone.
Bad: failed to list several lots on auction, failed pickups given refunds due to no fault of mine, 100% fault of MaxSold. No restitution offered.
BEWARE: MaxSold tells you it is a $700 flat fee and 30% of sales. However, they subtract the 30% first then take an additional $700 costing you more - a mathematics trick that favors them.
Customer service: After they finish the auction, they don't return emails or answer questions about how they calculate your share of money. They just take their money and are done with you.

Purchased items from a sale and showed up for pickup as per instructions/invoice. No one there. Three calls to 1-877 number and 2 hours later I was told pickup had been changed to date before. No customer service rep I did not receive an email of this change or do you really think I would be at the pickup site. AND yes I have checked my gps and am at the correct location. My credit card was charged so I submitted a request for refund within 3 hours of original pickup time. 1 week later no refund and now the items I purchased but was not able to pickup are being sold on a local FB marketplace page. Legit business I dont think so.

Before the sale the company said they were going to pay us $1400 for what they sold on their site, but after the things got picked up, they sent us an e-mail we actually owed' them for taking the junk' out of our house. Complete scam. Most of the things were no older than 2 years old, all in great condition, including the $5000 king size bed. They spent two days at our house, having lunch and walking around, haven't even helped to take things out for buyers, there must have been 10 people of their staff and still we had to take things on our own, our two little kids running around. Writing this review to warn people not to get into this trap.