MaxSold

My worst online auction experience! They care nothing but get your money. Then whether you can get what you paid for is none of their business. They just don't care. It was not acceptable to them even if you try to take care of your property by yourselves. The so called "support" is bureaucratic, rude and arrogant, didn't even try a little bit to help when there was issue. I purchased from many online auctions. This is THE worst one. THE worst one. Buyers and sellers, keep away from this one!

As a response to Maxsold's response:
You sound like I "decided" not to show up to pick up my items. That is not true. Your bidding is open to international wide buyers and an international buyer I am. I am in USA and the auction is in Canada. So be understanding to long distance buyer's situation. I tried my best to abide by your rules. I need the local UPS store to pick up the item and ship to me. This has never been a problem as I purchased from many online auctions and worked with many UPS stores in US. Before bidding I called the UPS store in Canada (5 min away from the auction site) several times trying to arrange the possible pick up and shipping, nobody answered me or called me back. Ok, time for bidding and I won the item. So I tried another far away UPS store and I was told I have to call the pick up line. Unlike the UPS store in US, the UPS stores in Canada don't pick up. So I called the pick up line and I was told it was too short a notice and they couldn't pick up in your pick up time window. As you can see I tried my best to abide by your pick up rules but it didn't work. The world is not working perfectly according to your rule or my wish. There can be situations. Running out of choices, so I asked if your "support" can ask your local sales manager or the seller to bring my item to the UPS store that is only 5 min away. It is a small light item. With the exceptional price I paid, I don't think that is an outrageous request. Not mentioning I have no other choices to get my item. Your "support" did nothing other than bureaucratically keep stating that shipping is none of your business. OK, you don't help. I just have to help myself. Thanks to the powerful internet, I found the seller and told her about the situation. Without any hesitation, the seller kindly agreed to bring the item to the UPS store. Problem solved! Thanks to the seller again. She is a much kind person than your support is. But more astonishing to me is, even after I didn't bother with your so called "support" and solved the problem totally by myself, it was not acceptable to you. After I responded honestly to your request for feedback, your support" responded with accusations in a rude and arrogant tone and closed my account. That is it. This is my first purchase from you, and is my last purchase from you. Never want to deal with Maxsold again. There are so many other more professional online auctions where I can spend my $!

WE DID NOT GET THE FULL AMOUNT OF THE PROCEEDS OF THE SALE LESS THEIR COMMISSION. CAN NOT GET ANYONE ON THE PHONE.

Auction bidding in my pj's + winning items whose beauty surpasses the photos = Great fun!

We used the MaxSold Managed auction and complete waste of money and time. The quality of the work was bad - from photos, description of items...I felt that at some point, the sales team onsite that was cataloguing got lazy and grouped random things together WITHOUT adding it to the catalogue. The team seemed to be a group of retirees, so not necessarily the brightest of the bunch doing your work. The actual description of items included grammar mistakes, spelling mistakes and wrong names for things! It was quite frustrating as we needed to go back and forth to correct their mistakes. They said all of our edits would be included and this was not true at all. In fact I had to micro manage everything to ensure the quality of the work was mediocre at best. We did our our own marketing as they don't do much at all.
It was a terrible overall experience for the $2000 fee and whatever commission they take which is robbery since their work is so shoddy.