McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.
McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.
This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.
Most people remember begging their parents to take them to Mickey D's. The simple hamburgers, delicious french fries and perhaps a shake would just make anyone's day. Beneath those golden arches lurked a pot of gold. Those glory days are gone. Higher prices are understandable but there is no excuse for inconsistent, tasteless quality.
Nowadays, you're lucky if your meal comes in at $10. This is fast food. I understand wages went up and that's fair. Employees deserve to get paid well instead of earning slave wages. Meat prices have gone up as has transportation costs to get the inventory delivered. But what started out as a revitalized burger and new experience has turned into more of a nightmare.
Despite the automation, the wait time is often longer. Some burgers or chicken are often plump and tasty. Other times it seems they're tasteless, dried out and competitive with cardboard. With the type of clout that McDonalds wields, quality control should be enforced more uniformly and much better. Yet, McDonalds stock price has climbed steadily. I guess the guys in the C Suite are getting really greedy.
Best way to improve things would be to stop going to this Mickey Mouse operation for a while. When the corporate chieftains start getting hungry, perhaps they'll understand just how their customers feel after eating their crap.
I go to McDonald's on 66th and 54th Ave for a late lunch early dinner 4:15 pm. Frys were fresh and hot so I eat them on the way back to work went to eat quarter pounder and the first bite was cold and raw. I should have took pictures
We have tried to order the Oreofrappe and off the menu several times and they won't serve it because it's not in the computer. It's false advertising if it's on the menu board and kiosks if they won't serve it...they should take it off there boards!
I ordered a quarter pounder with cheese meal on the McDonald's app for pick up at the Carrollton in Kentucky location. I got a double cheeseburger on a sesame seed bun with slivered onions and it does not taste like a quarter pounder with cheese. I paid for a quarter pounder meal. I feel like I was ripped off.
I think that they should try not to get the happy meal carrier greasy everytime it is absolutley disgusting. The fries are always bent. The meat is definetly fake Mcdonalds you are not fouling anybody.
When you go to Mcdonalds you know you are eating Junk food, Junk food is not healthy so why people fixate on healthy is beyond me. I go there when I want some junk food, which is not often and as far as junk food goes its one of the better places to visit
So the food is always good I love it alot but its really unhealthy. And they are capitalizing on this new year 2024 by taking away good deals and raising their prices more. The rewards system they used to have used to be good but they took away any good deal they used to have. And the rewards system even after paying 45 dollars there is just not that great. Maybe the large frappe' deal is ok, but I remember back in the day you stamp out 5 frappe's and you get one free. Now its 45 bucks or 45 bucks to just get a little sandwich. The prices here in kentucky are not as inflated as tennessee and oh my gosh they are so more inflated in TN. Do better as an establishment/ business. Stop your inflation! Heck I dont even see promotions for Ronald Mcdonald's house anymore. Probably don't care for the kids much anymore either. What a sad joke and we all know your establishment got a big covid check and tax right off. Make the rich richer and the poor more poor. No wonder there is such low reviews on here for Mcdonald's. Dont forget people WE CAN STILL BOYCOTT.
Products used:
Food
These folks that are suppose to be employees don't even act human worse place to ever visit calera Alabama is by far the worst store to visit their rude lazy no good for nothing especially a business to have them employed don't act human complete jerks everytime u visit they are rude dashers refuse to dash from this store I don't eat their nasty food but my son did notice I did say did not anymore they will never get a dime of my money again hire some real humans get rid of these no good skanks
If I didn't have to give a star I wouldn't. We were wanting to try their new McFlurry and we went to 4 McDonalds in the Buffalo area. Not one of them had their ice cream machines up and running. Why advertise them if you're not selling them.
This poor store is struggling. Some of the staff they have working there are simply HORRIBLE. I came thru the drive thru on Thursday, January 26 at 5;43 p.m. I pulled up to the speaker and sat and waited to be greeted. After about 5 minutes, not sure whether the speaker was indeed working, I pulled to the second window. There I was greeted an obviously angry young lady (her name was Shaniya Jackson) you said to me "I was finna take your order." Mind you do hello or hi, nothing. I asked her how was I supposed to know that since she never said anything to me. She rolled her eyes and slammed the window in my face, I went inside and reported to the manage, Demetria. I was so angry I vowed to tell everyone to avoid this location.
Products used:
Ordered food
"Mc. Donalds is GOD' - My bio. I love Mc. Donalds! Mc. Donalds is the only reason why I'm alive (In my opinion). Their fries are *chefs kiss*, the quarter pounder *chefs kiss*, the nuggies *chefs kiss*.
Tip for consumers:
If you are going to Mc. Donald's make sure to tip it's the kind thing to do.
Products used:
Quarter pounder, large fries, large dr.pepper.
This restaurant is a disaster. The orders are wrong or incomplete most of the time. It lacks efficient management. I'm very frustrated with these ongoing issues!
Tip for consumers:
Check every order down to the amount of patties when ordering double burgers....
Do not put something in your menu and advertise as ice coffee. This is the disgusting hazelnut water and syrup in Mc Donald GA exit 101 off 75 highway. What a waste of money!
No good costumer service order 90% wrong, always keep your recive with you, in tampa bay spruce and dale mabry name lakisha not good if i am the manager she will be fire in a first minute, she ignored costumer when they ask for something un profecionals they do no use mask and always are screaming in the kitchen never again, the owner should take care about this issue or somebody who will sue then
Products used:
yes
So I ordered my food and the guy who takes the orders we're not doing his job right I paid and got my food and said "I ordered five boxes of four pieces chicken nuggets but I only got one box then I got the manger and the manager was accusing me of stealing because the guy who took my order put one four piece of chick nuggets and we asked for five four pieces then I went to go get the manger and she was accusing us of lying and stealing then they were talking crap about me and my family. Then she refused to give us our receipt.
They have terrible customer service. We tried to call there name but they kept ignoring us. They were not that busy and it took 15 minutes just for my frozen Fanta. I do not recommend coming here.
I placed an order on their app for their Rosebank store. An hour later called their store they told me they don't have the order I must call Rosebank zone store, which I did and received no response. I called their customer service and arranged for a call back. Their agent told me that the store had not received the order due to loadshedding. What a load of bull she said she'll call me back, I'm still waiting for that call. My order eventually arrived 2 hours later than I initially ordered, and guess what it comes from the exact store I called that claimed they did not have my order. I've never been so disappointed, the lack of accountability, the lies is what pisses me off.
Went into the McDonalds in Cumbernauld near Asda. Ordered triple cheeseburgers and got double cheeseburgers and never got fries I ordered and paid for. Wasn't worth the journey back to return them. Very disappointed. Won't go back ever again.
McDonald's is the best restaurant am visiting and eating here since childhood with family and friends.
I felt wherever I go I look for the McDonald's delicious meal in town and the burger & fries is a yummy food I cherish. I must say that the food service, hygiene and cleanliness is the plus point of this restaurant.
And any Family who visits McDonald's is 'The Happy Family' who loves the time they spend here.
Thank you McDonald's for this Home-like feel.
Products used:
Burger and Fries
We have been reluctant to visit McDonalds Katelyn due to restaurant hours but today we decided to give it another try, our food and drinks were both special orders, they were hot and everything was correct.
I was spoken to in Spanish there was a clear disregard from employee of my affect from writing a review( the only way to speak to the comany) that this was unacceptable. That manager was able to decide to not answer my call for calling her incapable after my first call. I don't speak Spanish and don't intend to I'm sorry for that, all in all I only needed to place an order and now she won't accept my call, what am I to do call the second closest McDonalds?
Its been years now that the fries at certain McDonald's in my town taste and smell like old old stale grease, And the fries are so skinny that they are either burnt or are chewy like they hav a wax coating.
I ordered a cheeseburger and asked for no cheese but when I got the burger it had cheese the pie had termites living in it but the drink was the worst for the milkshake they gave me milk in a cup and but a bowl of icecream next to it don't ever go to McDonald's
Prices are way to high for what your getting. Food looks really small, fries were cold, and the value of the food is awful eat at home. Much better
They took forever to get my food I was starving all we ordered was a happy meal and they told us to go to the pick up lane we had to S three times for honey mustard and they were just so horrible the girl seemed very sorry so I'm stead of a one I'm giving them two…
McDonalds.com is your hub for everything McDonald's. Find out more about our menu items and promotions today!
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.