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McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user amberh524
New Hampshire
1 review
0 helpful votes
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December 6th, 2021

At night time they suck I'll tell you right now because I just ordered $55 worth of stuff and I didn't get a couple of my things and then I go back 10 minutes later to get a 40 piece meal and they sat there and screwed that order up again

Thumbnail of user carlj45
Mississippi
2 reviews
0 helpful votes
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July 17th, 2017

In all or most mcdonalds locations that ive been to over the last year have discontinued the CHOCOLATE CHIP FRAPPE. I live in virginia and all the mcdonalds around my home dont sell the frappe anymore. Ive been to north carolina and they do sell it there so im wondering why its only gone in some places. It could possibly be because of money problems or other issues but i really wish mcdonalds would sell them everywhere again. It was the only coffee i would ever drink so bringing it back would most likely satisfy other customers as well

Thumbnail of user waynef414
Virginia
1 review
0 helpful votes
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July 17th, 2023

Went to mcdonalds in fruitland md and ordered the steak bagel and got a egg mcmuffin.
Now had it been crowded i could understand but there were only two cars and i understand things happen but i'm a regular at mcdonalds and this has happened to me at least 3 times in as many months not at the same retaurant but still mcdonalds

Thumbnail of user rodgerw5
Vermont
2 reviews
5 helpful votes
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November 13th, 2016

Special orders do upset them, you will not have it your way at this location! Be very cautious when ordering from the McPick 2 for $5 menu! You will be overcharged, not receive what you ordered and the food will be cold. Most times you will be inconvenienced and asked to pull forward and your food will be brought out to you at their convenience! If you review them at mcdvoice, ask to be contacted, they do not! Twice I have but to date have not heard back and at this point don't expect to

Thumbnail of user victoriad57
Louisiana
2 reviews
3 helpful votes
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November 7th, 2017

I went inside McDonald's in avondale. Asked 4 different employees could someone plz come clean the table I was sitting at with my grandaughter. Only to see no one was coming to clean off tables. I cleaned the table off myself after I had purchased $14.00 worth of food and drinks for my grandaughter. When I contacted the corporate office they sent me a free meal coupon. WOW after paying $14.00 for me and my granddaughter something to eat and had to clean my own table off. This is pothetic! Will take my money and business elsewhere!

Thumbnail of user jdowning101
Ohio
2 reviews
1 helpful vote
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March 31st, 2023

I found a toenail in my burger and it was in my mouth I chewed it and spat it out, I am having a mental break down it was over 20 bucks I asked for a refund and this emo girl said "no your a scammer".

Tip for consumers:
TOENAIL!!!!!!!!!!!!!!

Products used:
nasty toe burger nail thing.

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Thumbnail of user johnt3741
Ohio
10 reviews
17 helpful votes
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September 12th, 2022

I was going on a walk with my cat John Jr and I was going to the front door to get a McRib cause they were back and it's once and a lifetime. When I exited the restaurant my cat got loose and was run over. When I proceeded to crumble to the floor I heard some workers laughing. To be fair the McRib was really good but my cat died.

Thumbnail of user roberte1828
California
1 review
1 helpful vote
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September 16th, 2022

Because of health reasons I don't do McDonalds very often anymore but the last 2 visits were a disappointment for sure. The French Fries were limp as well as soggy with a gross oily taste, were as before they were crisp with a meaty potato flavor. Also had the Fish Filette Sandwich which was pretty much the same. A month or so ago I had the Quarter Pounder which grossly lacked flavor. Went to the McDonalds by Los Coches in El Cajon Ca. *******.

Tip for consumers:
read review

Products used:
read review

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Thumbnail of user annn9
Canada
1 review
3 helpful votes
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September 6th, 2014

Went to Mac Donalds to get a big mac combo for my husband brought home to him he opens the package asked me what I had bought. A big mac comb there were no hamburger patties it was just lettuce and buns I went back and the dining room it was closed because it was after 11pm. I had to knock on the window to get employees attention. He came to the door, I told him what happened, he said it could not of happened and he could not let me in I asked to speak to the manager he said he would get her. He came back said she was busy and could not come and talk to me and that they would get me another combo and make sure the meat was on it this time. I said fine then I had to wait 25 minutes to get the new combo you would think that I would of had my order first ting. NO. And all I got was sorry and have a good night

Thumbnail of user polsond
India
3 reviews
1 helpful vote
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May 11th, 2021

This was one of my favorate place to spend my weekends but now due to covid i am not able to visit and enjoy eating there but i eventually order burgers online through zomato and sometimes Mc donalds deliver itself. I love mc flurry.

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Thumbnail of user asharsneha05
India
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

Dear sir or Madam

Order No GHA-DL-22-09-**************

This is regards my my order placed to Khushal tower ghatkopar east mcdonalds at 1.30am approx after making 5 calls and multiple attempts my order was later cancelled at 2.50 am after making me wat for my order for more then 2 hours. They kept saying me on call i made that order will reach in next 10 min however it failed to do so.

Restaurant didn't even had courtesy so inform it it was going to get delayed and on top of it had an audacity to cancel the order after making it delayed for so long.

Such a pathetic experience I wasn't expecting from brand like mcdonalds.

If u can't deliver please dont make apps to make people place order and they delay and cancel that finally.

This is not at all customer service you guys are delivering what mcdonalds is known for

Thanks
Sneha

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Thumbnail of user maxxinem
New Jersey
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Order three cheese burgers, 20 piece nugget and fries I asked for 1 bbq 2 ranch and 5 of the new Big Mac sauces to cover all the products with enough sauce and was told they can't give me as many as I asked for so I was told I got one of each. If I'm spending money and getting that much food I should be allowed more than 3 sauces, this makes me so angry that I now have to have dry food because I was allowed to get what I asked for!

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Thumbnail of user jameshallman1957
Alabama
1 review
0 helpful votes
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October 3rd, 2023

Let's face it, the sauce is what makes a Big Mac, and if all you have is just a little dab, than it's really just another burger. Hard, stall, bread didn't help things either.

Thumbnail of user aliceg153
France
2 reviews
4 helpful votes
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June 10th, 2020

Like their burgers with double cheese and ice cream. My favourite one is chocolate. OH, why do I love this food? I want to say that the prices they offer are quite good.

Thumbnail of user priscillac145
California
1 review
2 helpful votes
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April 28th, 2021

Disrespectful staff, managers as well. Not taking orders correctly. Verbal abusive not happy at all with McDonald's anymore talking that way in front of my kids.

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Thumbnail of user drub14
North Carolina
1 review
0 helpful votes
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January 17th, 2022

McDonald's is the best like it's amazing but there's just one problem every time I try to get some fries or something they are not fresh or they don't have salt on them so please put salt.

Thumbnail of user y6329614
Singapore
1 review
0 helpful votes
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January 12th, 2024

I used a McDonald's app where if you earn enough points you can get certain thing for free using the points. So one day me and my friend went to eat McDonald's, I used the McDonald's app and used my points to get a free large fries and I brought an choco ice cream. I used my card to pay but they made me pay for the large fries when it's supposed to be for free because I used my points to pay. I went to the counter with my friend and explained the incident. The manager there said they would return me $5 and I had to give him $1 (for the ice cream so he is only refunding money for my fries) 15 mins passed by and he hasn't gave me anything. Only after my friend reminded the manager he went to the cashier part and gave us a recipe and we gave him $1. At first I was confused, but my friend said that they were going to give us another set of fries in return not the $5. Another 15 mins went by,my friend went to ask where the refunded fries were and the worker told her that there is no additional fries (which means the fries that I was not supposed to pay for BC I used my points were the "refund") after processing I realised that McDonald's scammed me and I payed $6+ for one large french fries. I

Thumbnail of user gracer311
Arizona
1 review
1 helpful vote
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May 4th, 2022
Verified purchase

McDonald's in tempe, AZ. #******* Rural and baseline. Have one of the greatest services in morning hours. The girls are friendly fast and accurate on orders. Keep it up!

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Thumbnail of user hilaryr67
GB
1 review
0 helpful votes
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March 2nd, 2023

Apalling service bad attitude by staff underpressure waited for 1 hr for order to be completed priority given to drive through, dileviry people and small orders. Never going to mcdonalds again. Payed 27 pounds for a meal...
*******@tiscali.co.uk
I look forward to hearing from you...

Tip for consumers:
DONT GO TO MCDONALDS....

Products used:
Nothing.

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Thumbnail of user sundayn7
New York
1 review
0 helpful votes
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December 14th, 2023

Doesn't matter what Mc Donald's we go to in California or Florida their machines for shake is broken and ice cream is broken. The girl told me to go to burger King. This needs to be fixed.

Thumbnail of user caroleg50
2 reviews
5 helpful votes
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June 10th, 2019

They are sort of OK some days I don't want to be rude at all only honest they barley have speedy service going for them now I love my double cheese burgers but I always have a issue when I go to McDonalds they always forget something or take do long or a machines down always some kind of petty yet aggravating problems and when you complain the ghetto managers always make you out like your a liar and they never make mistakes I'm just so over McDonald's on general.

Thumbnail of user jodip13
Georgia
1 review
0 helpful votes
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December 28th, 2016

We stopped at the McDonalds in Bryson City NC on our way back from Waynesville. We was getting the Mcrib combo with an extra one for $1.49. Well we got our food and we asked for no onions for all six mcribs and a couple of them had onions on them but the sauce was way too much. I went to eat mine and there was so much sauce on my sandwich that my mouth was burning and it was all in the boxes as well. All 3 of us had so much sauce on our sandwich and in our boxes that it could probably been enough for two to three more sandwiches. Im glad yal have the McRib that i wish yal could keep it. But maybe the next one i get i will ask for lite sauce and see what the results is.

Thumbnail of user mitchellb197
Massachusetts
1 review
1 helpful vote
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December 17th, 2021
Verified purchase

A medium size Orange Juice which the size has changed to be small! Is $2.99! I can buy a whole gallon for that! And they forgot half my order and I had to drive all the way back from work!

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Thumbnail of user samanthad761
GB
1 review
0 helpful votes
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August 20th, 2023

No milkshakes, no iced drinks. Food just didn't taste nice. My sons brownie came in a sealed packed, which always gets a, some wrap, some don't! Disappointed Sunday brunch Not our usual

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Thumbnail of user jaydenvandenheuvel1
Wisconsin
1 review
0 helpful votes
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July 21st, 2023

I've waited almost a half hour for my food because nobody was working on it and the workers were doing other things I'm not very happy I'm going to stop going to the McDonald's on S Oneida St Green Bay Wi

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