• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user amyc97
Texas
1 review
1 helpful vote
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April 13th, 2016

In Galveston Texas if you have tattoos, and if you spend any money at any of the McDonalds here you are helping them to continue to descrimanate. The will not hire you if you have tatoos. Even if they can be covered up. So I think everyone with even 1 tatoo should refuse to spend their hard earned money somewhere that would not give you a job just because you choose to have a tattoo. Think about if everyone with a tatoo decided not to eat at McDonald's how much business would they lose?

Thumbnail of user mistyr203
West Virginia
1 review
0 helpful votes
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May 4th, 2023

I'm sorry that I'm not sorry... I've sit back and watched it go on for so long that it's such a pity anymore. A business built on discrimination and toxicity. Until I'm heard and something is done about it I'll write a review everyday! Almost everytime i come in the store. I witness a mentally handicapped employee get yelled at and talked down because they are being friendly and making a welcoming atmosphere. I hate the fact that all the nicest workers get treated like garbage and the spiteful ones get treated better than anyone. I hate the fact that people still supports a business that is abusive towards the mentally handicapped. If you support that behavior then your apart of the problem.
Amongst that, I've never seen such a sad crew in my time of working there and returning as a customer, there is no moral because terrible T is always yelling at someone for not being as "great" as her. Well in my eyes if im doing my best and you start talking down on me saying i need to do better. Well that's gonna make me feel like $#*! and now I'm depressed I'm overthinking everything I'm doing and now nothing is good enough for her. The company isn't the problem, the CO workers ain't the problem, it's always the General Manager. People follow the lead and if the lead is a bad apple well it won't be before long that all of em is rotten. People don't leave companies they leave their employer/The toxic people who made them. Retrospect, we are humans and it's about time everyone gets treated equally and fairly. All lives matter, especially mentally handicapped. I hope this sees the right people.

Tip for consumers:
Nope I'm all good unless y'all don't do something

Products used:
I got a coffee, the cashier was very nice, made me feel welcome and it was delicious

Quality
Thumbnail of user mikes3949
Texas
2 reviews
4 helpful votes
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August 7th, 2022

Okay so I just left McDonald's first off they had no ice cream to make shakes second my Big Mac was missing the bottom bread so it had the top and the middle and no Center section absolutely ridiculous I have never seen it what is the matter with people these days he did not take pride and what you serve I mean it is insane the customer service was absolutely mean all she said is all our ice cream machine shuts off come on man you're a big business and you cannot even take care of your consumers I mean look at the picture of I'll send you the picture of the sandwich that I got and I'll send you the picture online which I know they're usually different but come on to be missing a whole piece of bread absolutely stupid you people suck and I I would like my money back

Tip for consumers:
You won't post the review without a receipt I never got a receipt

Products used:
A Big Mac

Thumbnail of user ryans1237
AE
1 review
0 helpful votes
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November 18th, 2021

My name is Ryan and I am in third grade in Indian High School. Today I went to shindaga branch in burdubai.the people there were very arrogant. They told that they wouldn't give food without cash. But we gave card but still they wouldn't give us food

Thumbnail of user charlottef393
Canada
1 review
0 helpful votes
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May 13th, 2023

Price went up and product has gotten grossly cheap. The people who owns the company aren't even from here and don't eat our kind of food. It's all about the money.

Thumbnail of user janb308
Michigan
1 review
2 helpful votes
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March 7th, 2020

In Michigan is it not suppose to be that a company sells a price that is posted and not charge higher before charging a sign? Think this is called THE BOUNTY LAW... Today I guess prices were going up but they had not gotten them posted and had a line up in the drive thru. To top it off they have not had a readable receipt in that drive-thru for MONTHS. I had requested over and over to have one I could read for a game I like to play with receipts. This they said over and over would be correct that day but for months shows they are just out and out right liars and it has never been corrected. How can anyone even know what they were charged for an item if it cannot be read on the receipt. Someone there best get their act together. Also my drinks had chocolate on the outside of the cup and were not all the way full. Please... lets get with the program and do proper training and stop cheating the customers. This place is on Belleville Rd. Off of 94 in Belleville, Mi *******. Time our city gets better places for us to spend our money. Sure wish we had the McDonalds that they had 50 years ago. Today it is not worth a crap. Cannot b relief how the food has gotten this bad. What a shame...

Thumbnail of user keyanah3
Texas
1 review
1 helpful vote
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January 11th, 2023

This girl in back window last night on Jan 10 around 7 in Geneva AL was so rude and I complained to the manager but he didn't do anything about it. They should be fired!

Service
Quality
Thumbnail of user louh105
Virginia
1 review
0 helpful votes
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May 26th, 2023

Slow service, 35 min wait or more, nothing fast food about this location, long waits, hardly moves, more people pulln out tired of waiting, ridiculous

Service
Value
Thumbnail of user gregw89
Michigan
2 reviews
1 helpful vote
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January 24th, 2018

Great taste, but customer service can only go so far when there are so many locations. I was thrown a bag of burgers which had the wrong toppings.

Not lovin it, McDonalds.

Thumbnail of user eloiseg1
GB
3 reviews
13 helpful votes
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April 1st, 2016

Huh; I tried many times their food but that is not up to mark and nor healthy too. McDonalds should close their restaurant if they cannot provide healthy food.

Service
Value
Shipping
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Thumbnail of user jasonc610
Hong Kong
3 reviews
1 helpful vote
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July 5th, 2019

McDonald's provided a high quality fast food experience with fast delivery speed and nice food. The website have listed all the offer from consumers to choose which is convenient.

Thumbnail of user oliviao271
Maine
1 review
0 helpful votes
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August 26th, 2023

They gave us all the wrong food and charged us for extra things that we didn't even get. They make it so unclear about what they where doing. AWEFUL. 0/10 would not recommend

Thumbnail of user imaans1
California
1 review
4 helpful votes
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January 31st, 2022

So, as a kid i LOVED mcdonalds and until yesterday i still did but. It had made me sick multiple times, I had to stay home from school due to SEVERE nausea. I found a LEAF and a NEEDLE in ym burger once and i constantly got burnt meat and rotten lettuce in my burgers. Don't recommend, Jack and the Box and In'n Out are much better. Please, spare yourself suffering and go somewhere else.

Thumbnail of user pm384
Virginia
1 review
1 helpful vote
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November 15th, 2023

Didn't make food right, no manners, affer everything I ordered same question on everything "are you done yet" like give your customers time to order I will not be shopping at this McDonald's again my mcchicken was supposed to have bacon on it and now of the mcchickens I reviewed had bacon

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Value
Shipping
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Thumbnail of user eliasi17
Ohio
14 reviews
18 helpful votes
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April 21st, 2022

I'm very hungry right now but I think that McDonalds is good and so is the website! The app is even better though! You can install it and have a free Big Mac!

Service
Value
Shipping
Quality
Thumbnail of user donalds1890
Tennessee
1 review
0 helpful votes
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September 24th, 2023

Very poor service food was barley warm. The service was long. Housekeeping was poor. Working 3 people on a Saturday night with inadequate training no one peer checking and very unorganized at least have someone there with there A game helping. Or just close it down when you don't have adequately trained personnel working. Start training and retrain personnel call it just in time training. Not sure if this store is a franchise or corporate someone need to check this place out. Not just during the day but at night. I do not want my money back because i did not get a receipt like always Kiosk out of paper every time the manager busy trying to make food and put orders together. It's really not their issues it the personnel doing the training. Management. They should have a 2-minute pre job brief when they start there shift and communication would be helpful when making orders. I watch them work none of the 3 are communicating or calling orders. And if your short staff and only have 3 people working close the drive thru or the dining room because the quality of the product is bad. Or close the store at 4 until you get personnel organized and trained.
My order was a fish filet and double cheeseburger med coke and a child's coke. Between 8:45 pm 9:30 Pm In this day in age you should be able to track it with what was sold that day. Also, I now places are short people. But you have to hire people.

Thumbnail of user georgel1459
Georgia
1 review
0 helpful votes
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November 19th, 2023

Bad service, rude,petty and lets you waiting and then service other. It has happen to me not one but multiple time. They scream at costumers and always have a attitude. It's the McEver Mcdonald.

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Value
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Thumbnail of user robertp4576
Maryland
1 review
0 helpful votes
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April 28th, 2023

This morning I went to the McDonalds drive thru on University Blvd near the University of MD main campus. My breakfast order was a bacon, egg, and cheese bagel, orange juice, and hotcakes only. The total cost was $12.91 with tax. So, the bagel was a "McBagel", not a good chewy substantial one, but something round with the texture of white bread and no flavor. The egg was nice and fluffy, but the cheese was still cold and not melted a bit, so it made the whole sandwich cold, and the little tiny piece of bacon was about one bite's worth, and thin as it could be. No pepper was served with this. The hotcakes were OK, but the drive thru neglected butter, so I had to use my own at home. Considering the price of $ 4.89 for three average size and average taste hotcakes, you would think McDonald's would give you some butter to go with it. So on to the orange juice. For my $2.79, I got an 8 oz plastic cup of orange juice made from concentrate. The orange juice had a bitter, acidic aftertaste, so nothing close to the quality of a national brand like Minute Made or Tropicana which it should have been for that price. The amount I spent today on a quick breakfast carry out at McDonald's would have gotten me a half dozen eggs, some store brand cheese, Canadian bacon, a name brand orange juice, and a couple great quality bagels at my grocery store. I guess you can expect to pay extra for carry out food, yet must you pay top dollar for truly mediocre quality and missing condiments? Live and learn.

Products used:
Breakfast at drive thru: Hotcakes, Bacon Egg Cheese Bagel, Orange Juice

Service
Value
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Thumbnail of user peterl91
California
2 reviews
10 helpful votes
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January 27th, 2018

I recently ate at a new McDonalds. The new style minimalist décor sucks. It is about as warm and inviting as the departure lounge of a third rate airport. Two tone gray, silver etc. for colors, yuck!

Thumbnail of user kennethp662
Ukraine
0 reviews
2 helpful votes
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June 26th, 2022
Verified purchase

The most popular fast food in the world. I always like to eat at your place. But there are actually places where the burgers are tastier. But I love you too.

Service
Value
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Thumbnail of user montef25
Texas
1 review
0 helpful votes
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June 7th, 2022

I have a reciept that I recieved a McDonalds(5230 S. State HWY 78, Sachse, TX) breakfast value meal in the morning at 8:30 am. By noon, I could not eat my lunch because I felt bad. By 1pm, I was dry heaving in my car as I drove home. Continued to dry heave until about 6 pm that evening. Ended up in the hospital by midnight because I could not even keep water down dehydrating me to the point of needing to go to the hospital. 2 days later, I was back in the hospital because of being "poisoned", days prior, I now had a severe infection in my body! It is perfectly "Legal" here in America for a "Corporation" to poison their customers without the fear of any type of retaliation from their customer!

Thumbnail of user tabbyphelps1976
Iowa
2 reviews
0 helpful votes
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August 7th, 2023

1 manager took orders made food and handed it out to us you need more workers but food hot fresh and best tasty for awhile there. Good job 1 man manager show...

Tip for consumers:
Get more workers like that 1 man show in creston iowa I used be a manager years ago there it can be done with right workers

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Thumbnail of user tammyd457
Pennsylvania
2 reviews
0 helpful votes
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December 2nd, 2023

Doors were closed at 10. Didn't have a vehicle so we're going to walk through and order at drive through and they were rude and turned our business away. Legit customers with legit order.

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Thumbnail of user lynnp114
Seychelles
4 reviews
0 helpful votes
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April 9th, 2019

A fantastic experience, great service throughout, a well -composed set deals and good matches with drinks. Childern's happy meal also a fine balance between what is desired and expanding the taste.

Thumbnail of user matta150
California
1 review
4 helpful votes
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November 19th, 2019

On 11/17/19 at 5:15 pm went to your McDonald's in Glendora ca located on Glendora ave and Arrow Highway, I had brought my mom in it was her 80 birthday and we were waiting on by this very polite young man I believe his name was moahmad he was so nice to my mom and was kind enough to show her how to use the self serve kiosk, mind you this young man was very busy with your dinner rush hour he seemed to run that whole front end from fry machine to delivering peoples food to there tables, I think you need to be aware what kind of employee you have there, there are to many of these types of reviews that are bad I think the good ones should not go unnoticed that young man is definitely management material. Again I've never seen some one hustle and move so fast got me tired watching him and yet still remain very polite and and thoughtful to all your customers. Matt Alexander Glendora Ca *******815

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