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McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user tracyp552
Florida
1 review
0 helpful votes
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February 3rd, 2022

"bri", at McDonald's at 3001 N. Atlantic Ave, in Daytona Beach! Wins this award and title hands down! Stop at this store daily! Today My wife orders UNSWEETENED tea... gets. SWEETENED, But "BRI" still tells her that her tea IS UNSWEETENED. Unbelievable! After getting a second tea that is STILL SWEETENED we pull up to wait on a tea to brew! Finally we have an UNSWEETENED tea! This employee doesn't know how to or doesn't care to know how to talk to people! A... LIABILITY to this store NOT an asset!

Thumbnail of user olofg
Germany
2 reviews
0 helpful votes
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May 21st, 2019

So, okay good, why do I like McDonalds? Well, the very first point is that you can find a McDonalds restaurant in like every place. The Second point id that the food tastes very tasty.

Thumbnail of user michael.alexander1949
Arizona
1 review
0 helpful votes
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December 27th, 2023

On our way back to Arizona after a brief visit with family in Colorado, we stopped for a quick bite at a McDonald's drive-thru in Colorado Springs. It was going on 4pm and we were booked into the Marriott in Raton, New Mexico, still a couple hours away, and we just wanted something to hold us over.

We placed our order from the car, then drove to Window #2 as directed, only to be met there by a young man with very matted, blond cornrows sprouting out in all directions from his head.

Now, the hair in itself would have been no big deal, and I wouldn't have given it a second thought if he hadn't been digging at his scalp the entire time we were waiting for our order to come up, grabbing one cornrow at a time and twirling it around his index finger, intending to give it "body", I guess, then digging around for another one to give the same treatment, all the while flashing a completely unattractive (and unappetizing!) armpit.

Long story short (and less disgusting), I cancelled the order, asked for a refund, specifying that I wanted anyone other than him touching the money. His supervisor did oblige, but was very snippy in the process, seemingly accepting her employee's total lack of concern for his appearance... probably because she had two-inch, wildly-decorated, Edward Scissorhands fingernails on the thumb and first two fingers of each hand.

I am left to wonder if just this particular restaurant in Colorado Springs, or has the entire brand given up on civility?

Tip for consumers:
I only wish I had taken a video or even a quick still of the incident.

Products used:
None... I got a refund instead.

Service
Thumbnail of user gregs1432
Texas
1 review
1 helpful vote
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May 8th, 2023

On May 8,2023 at 82nd and slide McDonald's restaurant employee spreading fakse rumors.she is a Spanish manager with tattoos. Is really disrespectful and rude daily

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Thumbnail of user seppec12
Belgium
2 reviews
1 helpful vote
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March 25th, 2020

Today I ordered food from a mcdonalds restaurant. On arrival the food was literally hidious. The fries were soak up in my coke which have spilled in the bag along with the burgers inside etc.

Thumbnail of user jonp.n
California
7 reviews
3 helpful votes
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January 6th, 2023

Today i went to mcdonald with my niece Sharlot Whitney White for her 6th birthday. We were having a grat time and were heading to mcdonalds. We were gonna order her favorite BTS meal. She nearly Pooped her Pants when she saw the purple BTS logo on the mcdonalds bag. Please dont collab eith BTS again because my niece cant handle it and i cant take another day of babysitting her when all she can talk about is her Kim Nam Joon Photocard. I cant believe how outrageous my niece is when it comes to Kpop boys. GROW UP!

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Thumbnail of user williamr2706
Ohio
1 review
0 helpful votes
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October 7th, 2022

Horrible. Dining room closed waited 10 minutes in drive through line and another 10 minutes for the food. Food was Luke warm and not very good.
Again horrible.

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Value
Quality
Thumbnail of user michaelab
Florida
1 review
1 helpful vote
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March 18th, 2015

You took away the chicken club sandwich at my local McDonald's. It was my favorite. I will also note that you took off many of the burgers. My family is also not pleased. Not cool guys. So not cool.

Thumbnail of user patriciad1967
Canada
1 review
0 helpful votes
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May 5th, 2022

When is McDonalds going to get with the times and provide healthier food options, like wraps and vegetarian food choices. And give people vegetarian breakfast choices!

Thumbnail of user bhavya9419
India
1 review
0 helpful votes
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December 13th, 2023

French fries are very hard. I need to break it.
Burgers taste also not good.

I have to go to consumer forum for giving breaking French fries.

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Value
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Thumbnail of user naym5
Kansas
1 review
0 helpful votes
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February 27th, 2023

I just got home with my food from McDonald's and the chicken Pattie had no meat i couldn't even take a bite of it I literally couldn't pull a bite off with my teeth it shouldn't ever been given to ANYONE AT ANYTIME EVER! The guy at the window threw my food out at me didn't say a word also the fries were cold and soggy disgusting I paid $14 for absolute trash!

Thumbnail of user gregoryd651
Nevada
1 review
0 helpful votes
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June 28th, 2023

The fish sandwich has shrunk drastically but the price has gone up. Literally $1 per bite and it wasn't even fresh. Not even close to being worth the price. Total rip off!

Thumbnail of user hollys156
Georgia
16 reviews
11 helpful votes
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July 16th, 2018

Whenever I go to McDonald's, I usually order the same thing to the point they remember it! Every once in a while I'll change it up but I've never had my order wrong or cold!

Thumbnail of user marionf104
Australia
1 review
0 helpful votes
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June 27th, 2022

Service is REALY good but the Angus barbeque and bacon burger was the worst I have ever had. Dry bacon dry patty covered in large amounts of sauces. Just horrible

Thumbnail of user rickp388
Texas
2 reviews
0 helpful votes
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May 1st, 2022

Signs always say open dinning but never know, they make there own hours. Drive thru only so they don't have to serve half the customers they never have to clean the inside no respect for the public

Thumbnail of user colinb469
Canada
1 review
0 helpful votes
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December 14th, 2023

I have been to the drive thru at eastern passage, Nova Scotia, Canada a total of 5 times. I never get the correct order. Something is always wrong.

Service
Value
Quality
Thumbnail of user rona952
California
22 reviews
43 helpful votes
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March 31st, 2022

Went McDonald's in Vancouver Washington in Orchards on 112th they have fish sandwich buy one get one for a dollar if you order a meal as one they won't give the other fish sandwich for a Dollar they want to charge you full price, so I said not that's a rip off so I went to Burger King got two complete meals for $5 less the McDonald's wanted for there one meal and a extra fish sandwich

Tip for consumers:
Do as the advertise

Products used:
Did order due to poor sales tactics

Service
Value
Quality
Thumbnail of user veniceh2
South Africa
1 review
2 helpful votes
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December 1st, 2021

Waitress called Kathlego trying to be nice now after being rude. No disrespect but everyone should be treated the same way and no racism should be allowed.

Thumbnail of user nevam13
Iowa
1 review
0 helpful votes
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May 3rd, 2023

The Mc Donald's on SE 14th n Indianola rd has a well deserved reputation as the $#*! up your order McDonalds! The person who ENTERS in your order did fine and was very nice… HOWEVER. The woman filling the orders was either HIGH or just didn't care, and showed it… I ordered the Sausage McGriddle bundle,& the ticket was correct…but what I GOT were sausage BURRITOs…
Either she can't read a ticket or doesn't give a $#*!! If this was the only time this has happened, I would excuse it… but it happens EVERY TIME I go thru the drive thru on my way to work! And they expect to be paid almost as much as I get paid in my healthcare job?!
Ridiculous!
I'm done with your location!
I'll go hungry before I EVER order there again!

Tip for consumers:
Don’t go to this location

Service
Thumbnail of user rosac77
Massachusetts
12 reviews
27 helpful votes
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September 27th, 2022

Had to go to the CVS across from this McDonald's and had some wait time for my ride back so decided to hop into McDonald's. I wasn't expecting anything special but I was really surprised found and experienced. First off a very polite and friendly young lady took my order. For my drink I chose a small black coffee (cause coffee anywhere but home is usually a disappointment) as it turned out the coffee was fresh, tasty and hot. My breakfast order came quickly and once I settled in and opened everything up noticed that the whomever made my meal neatly placed everything on it (not lopsided). Nice! Everything I ordered tasted great that I actually enjoyed ALL of it. Now not to say that eating in McDonald's turns out to be a bad experience but I never noticed people there going beyond the norm but this place did. From the first contact to the worker who held the door for me on the way out and 'wished me a great day' I truly like the entire experience. I hope this wasn't a rare event and I lucked out, I hope this is how this location treats it's customers and for that matter other locations and for that matter everywhere else on this planet but I know that's not possible. For now, all I can close this review with is to let McDonalds on North Main Street in Leominster, MA made my day! Thank you to the entire morning staff for that!

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Thumbnail of user greyg11
Colorado
1 review
1 helpful vote
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December 4th, 2023

I asked for a plain cheeseburger happy meal for my child and they gave us the complete wrong order, don't come it's not worth

Thumbnail of user ethslkmdnalkemnh
Ohio
1 review
5 helpful votes
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November 22nd, 2019

I DID THE ORDER FOR THE CHEESEBURGER AND THE CHEESEBURGER CAME WITH CHEESE ON IT. EVEN WORSE, WHEN I ORDERED MY DRINK... IT CAME COLD! IT WAS SEVERELY UNDERCOOKED AND MY DAY HAS COMPLETELY BEEN RUINED. THE FRIES TASTED LIKE POTATO. POTATO! AND MUCH, MUCH, MUCH, WORSE, MY APPLE PIE HAD APPLES IN IT. WHO IN THE WORLD PUTS APPLES IN AN APPLE PIE. IT DOESN'T MIX. I CANNOT BELIEVE THAT THEY WOULD EVER SERVE A CUSTOMER LIKE ME THIS GOD-AWFUL EXCUSE FOR FOOD. NEVER EVER EVER WOULD I GO HERE AGAIN. I WOULD NOT EVEN SERVE MY WORST ENEMY THIS FOOD. I HAVE ALREADY REQUESTED TO SUE THIS COMPANY. I EXPECT A REFUND OF 20,364 DOLLARS. THIS IS WHY I GO TO BURGER KING! MCDONALD'S? MORE LIKE CRAPDONALDS! WHAT A JOKE.

Thumbnail of user debrar621
Michigan
1 review
1 helpful vote
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December 17th, 2021

MCDONALD'S FOOD HAS VERY PECULIAR STRANGE THINGS IN THEIR FOOD THAT YOU MIGHT WANT TO DO RESEARCH ON‼
AND MCDONALD'S YOU'RE SO FREAKING COMMUNIST, PUTTING A VACCINE IMAGE ON YOUR FRENCH FRY BOX, DON'T SHOVE THIS DOWN PEOPLE'S THROAT! IF THEY WANT TO KILL THEMSELVES THEY'LL DO IT ON THEIR OWN, THEY DON'T NEED TO BE TOLD TO KILL THEMSELVES WITH THE VACCINE, THEY'RE DOING IT ON THEIR OWN THE SLEEPING ONES THAT AREN'T AWAKE THAT DON'T DO RESEARCH THAT ARE PEOPLE THAT FOLLOW THE HERD!
WAKE UP SLEEPING PEOPLE!
WAKE UP; DO THE RESEARCH!

Tip for consumers:
Do not eat fast food

Products used:
Not Sure

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Value
Shipping
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Thumbnail of user ianp301
Florida
3 reviews
0 helpful votes
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November 13th, 2022

So like when you go to McDonald's and you use the drive-through it's like so long you all but when you order that stuff and you get home the french fries made from potatoes salt and do you know those things were like it's all yellow like that by your thing or you put french fries in you put it down and it cooks the french fries that's what they do but you need to go try McDonald's Lakeland Cumbee

Service
Thumbnail of user standfast6060
Texas
1 review
0 helpful votes
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December 2nd, 2023

Drinks been not right,,just mad cause I leave to far for changing them management not keeping on top of that

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Value

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