• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user lorenam115
France
10 reviews
0 helpful votes
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April 19th, 2022

When I hang out with my friends, we don't loose any chance to attend McDonald's. Drinks and snacks are so yummy! And service seems to be appropriate!

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Thumbnail of user rexh98
Texas
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

I waited 20 minutes for a value meal and 2 mcchickens. Way slow service. The group I came in with all ate before I got my food.

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Thumbnail of user bkoolstayfly
Florida
1 review
0 helpful votes
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December 27th, 2023

Not professional at all my breakfast food was just thrown in the bag wrong order twice will not eat there at all

Thumbnail of user minah20
North Carolina
1 review
1 helpful vote
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April 5th, 2021

Um I recently whent to my local mc donald's and the service was terrible the young folks was playing taking forever to bring me my order and I want all of them fired I and 1 of them had an baddi

Tip for consumers:
Use it it good

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Thumbnail of user xanderg14
Pennsylvania
1 review
1 helpful vote
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September 28th, 2022

I had happy meals almost everyday growing up and now I have depression. They didn't make me happy enough apparently. Do not recommend.

Products used:
Happy meals

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Thumbnail of user stevel547
Ohio
1 review
0 helpful votes
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April 21st, 2019

At the Mcdonald's on n main St Marion Ohio. There was a bite taken out and red hairs on the sandwich so inspect your food first.

Thumbnail of user yoannad
Bulgaria
4 reviews
15 helpful votes
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July 26th, 2020

The food is tasteless and sugary, no nutritional quality. I would never recommend to anyone to eat there...

Thumbnail of user lisag2877
Iowa
1 review
0 helpful votes
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December 12th, 2022

The workers are terrible there's this one girl named vickey or something that she was just so rude to this other girl and was so disrespectful I think the other girls name was rosie but it was just wrong rosie was super sweet she be the only reason I ever go back to the McDonald's in okoboji I went back today and I didn't see rosie which is depressing because she is the only good one worker there I hope they didn't fire because if they did I will get everyone ik to never go back to McDonald's

Tip for consumers:
Never go to the McDonald's in okoboji iowa

Products used:
My food is always cold everytine I order

Thumbnail of user gloriap90
Florida
1 review
2 helpful votes
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January 23rd, 2019

I think everyone like it. And me too of course. Their stuff always so polite and staff. So what can be better when you hungry.

Thumbnail of user lynnwood1108
South Carolina
1 review
0 helpful votes
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August 24th, 2023

I went to the McDonalds in Fountain Inn SC 300 MCCARTER Road Fountain Inn, SC ******* around 8:00pm EST. It was a little busy, however, this was an extremely smooth running shift. Everyone was in place and did their job accordingly. My order was an online order and my food was very fresh. While I was waiting for my food, I had the opportunity to watch everything and everyone. I would like to recognize the manager Lakindra, Qua and the rest of her team. Her back line (cook area) was very structured and kept the food fresh and coming through so there wasn't a long wait time. Qua (back line) was very calm, cool and collective and didn't break under pressure. I'm not sure if he is in a leadership position but it would benefit if he was, so he could demonstrate to other employees what it takes to keep the ball rolling in a very fast pace area in McDonalds. I have visited several McDonalds and was once a manager myself in a different location, and this, by far, was a VERY good experience. Even though it was a rush time everyone had a positive and pleasant attitude. I was Very impressed!

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Thumbnail of user dennism128
Colorado
11 reviews
5 helpful votes
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November 7th, 2022

Like McDonald's food once in a while, but anymore I hesitate going to this restaurant at 2520 47th St. In Greeley, CO. Because the service is so inconsistent, especially today 11/7/2022 at 4:20 PM. Several times before, I could not get waited on, or my order was incorrect, or I never got my order, but I figured today I would give them another chance. Poor decision. I went in the restaurant and I noticed immediately both computer ordering stations were down, so I couldn't use them to order like I usually do. So I went up to counter to order, and I noticed there seemed to be only two people behind the counter, and they were running around like a chicken with their heads cut off trying to fill orders from the drive-thru. Both of them looked lost, and they didn't know what to do. After waiting 15 minutes at the counter, I decided just to leave and go to Five Guys because I know I would get waited on there. When I walked through the door at Five Guys, I was IMMEDIATELY greeted by someone and my order was taken. I don't think a good manager would ever let the restaurant be that understaffed. I feel the manager and the regional manager should be fired. I am surprised the franchise owner of this McDonald's allows their restaurant to be operating this poorly. The poor management of this restaurant reflects poorly on the entire McDonald's Corporation. Also, many times that I go into this McDonald's it is filthy and messy, and frankly I don't even want to eat there. I guess I will have to start going to a different McDonald's even though I have to drive further.

Thumbnail of user reneea270
South Africa
1 review
1 helpful vote
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July 23rd, 2022

So I visited the Mcdonalds Belhar branch, only my second time coming here, and again all four menus are out of order. OK, not to worry for the second time, I google the menu and take my pick, which was the grand spicy chicken. OK, then the "we don't have" started. They don't have ice cream, they don't have orange juice, they don't have the grand spicy chicken and they don't have the crispy chicken. So I'm done and I say cancel the order please so I can just get out of here. Then I get called into a corner to talk... they cannot reimburse me now because I paid by card and there is a 48 hour waiting period. So I say, no problem, I take cash too... aaaiiii then I had to hear about their policy which they could deduce from my face that I was not interested in. Then they called the manager and asked that I talk to him... what a waste of time... again I had to hear about policy. Because it's ok for you to receive my money now but I have to wait two days to get it back. PEOPLE AVOID THIS ESTABLISHMENT AT ALL COST. Eat at your houses, for real, worst experience ever.

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Thumbnail of user ntandom1
South Africa
1 review
0 helpful votes
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June 15th, 2023

My name is Ntando. Yesterday around 10am I visited Mc Donald's Rock n Roll. The service was exceptional. I was served by Abigial Dube. I will visit the store very soon.

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Thumbnail of user laurah2635
Singapore
5 reviews
0 helpful votes
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October 15th, 2022

McDonald's, One of the best place to eat every other day. Healthy and tasty food. Very good service. The feel is comfortable and relaxing.

Thumbnail of user brees33
Arizona
1 review
0 helpful votes
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March 27th, 2022

Drive-thru service was poor. I was in line for 30 minutes with only three cars in front. Cashier and food delivery workers were rude.

Service
Thumbnail of user rsandford18
Colorado
2 reviews
0 helpful votes
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July 18th, 2023

Got a caramel frappe about 1:30 0n 7/18/23 on Alameda at Federal in Denver, CO.
It tasted like old tires and was mostly ice. Won't go back to McD's. Rojelio S.

Thumbnail of user melodyh178
Canada
1 review
1 helpful vote
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September 11th, 2022

Look at the real pictures and compare with the advertised picture. Are they really the same?
Not even a good quality

Products used:
Foods

Service
Value
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Thumbnail of user yvettec230
Canada
1 review
0 helpful votes
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November 15th, 2023

I ordered a 10 piece nuggets and was asked what dipping sauce. I said honey mustard and got a honey liquid and hot mustard sauce what the hell.

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Thumbnail of user gemmag64
Ohio
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

I order for my girls and I I get my order wrong I order a md lemonade I recive small,a happy meal with no drink and wait for 20 min to get my order really bad service

Thumbnail of user brookel142
GB
1 review
0 helpful votes
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January 17th, 2022

My friends and I usually buy some food here and go to watch a movie. This is great. Their delicious food makes the movi evening very cool.

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Thumbnail of user mikew1829
Florida
20 reviews
42 helpful votes
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February 22nd, 2022

McDonalds is one of the best fast food places around my local area we have a wendys but Mcdonalds has always been a better place to eat

Thumbnail of user hillarddebbie7
Kentucky
1 review
0 helpful votes
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July 8th, 2023

I received a really raw quarter pounder at McDonald's in Cynthiana,Ky. The manager got mad at me for complaining.

Thumbnail of user radhikav1
California
2 reviews
2 helpful votes
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December 21st, 2017

Improve your standards and hygine please.
Food is good but not the hygine.

Staff needs to be more friendly

Thumbnail of user nickg806
Australia
2 reviews
0 helpful votes
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April 18th, 2022

It is ok nothing special, cheeseburgers are tasty but small but everything else kinda tastes the same to me.

Products used:
cheeseburger fried bigmac nuggets

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Thumbnail of user armenb
New York
85 reviews
396 helpful votes
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July 20th, 2010

I would like to write for a not very well known site of the Ronald McDonald Enterprise. It is about the Guest houses built near many children hospitals thruout the USA (as far as I know)

Our daughter was born in July 2006. Two days later she had very high temperature and instead of checking out she was rushed to the intensive unit. We wanted to breastfeed her and the only way was to find means to be near to the hospital at the time she was treated. The hospital she was born is about an hour without traffic from our home, so traveling was not an option. Naturally a hotel was an option. Then we found out about the Ronald McDonald's houses. There was one on a walking distance to the hospital unit were our daughter was held.

The seed money for this establishment is given by the McDonalds Enterprises. The big chunk of the expenses is covered by private and non private donations. The cost to stay was like $40 or $50 per night. Against that you are getting room with two queen size beds, TV, Telephone, full bath, towels, toy gifts for kids and you name it. Beside that there is huge kitchen and dining area downstairs with guest designated shelves in the refrigerators to store purchased perishable food, many cooking spots with gas stoves and all the utensils. There is a pantry with free non perishable items like, cereal, canned fruit and vegetables, pasta, jelly, e. T. c. On top of everything three or four times during a week, there are volunteers preparing dinner for the families who stay there while their child is in the hospital.

There is also indoor and outdoor children playground.

I will remember my stay in the Ronald McDonald's House for the rest of my life. We had the help we needed in one of the happiest and the same time very difficult time of our lives.

Thank you Ronald McDonald!

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