• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user henryc379
New Jersey
3 reviews
3 helpful votes
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January 20th, 2020

I ordered a burger and it was smelly and the drink was also not according to order so thanks for ruining my day...

Thumbnail of user melissae1164
New York
1 review
0 helpful votes
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December 19th, 2023

My daughter fell twice on floors that were left way too wet. One was witnessed by an employee that kept walking. I notified the employee that had washed the floors of my daughter falling twice. His reply was "what do you want me to do about it?"I suggested maybe trying to dry up some of the spots that seemed unusually wet. He grabbed a piece of paper towel from the roll and came over to our table, then said "it's all dry here now" and went on to try to get some of the other wet spots. My daughter was concerned this was her fault, her knee and back hurt and she was upset. I explained that sometimes the floors get a little too wet when they are washed or maybe it would have been a better decision to wash the floors a little later when the dining room emptied, this was 9pm. The employee that was drying up spots on the floor, overheard the conversation and yelled, "I wash them now, because that's when I want to wash them!" He them threw the paper towels against the wall in the dining room and said "I'm done with this" the table behind us was alarmed at how he raised his voice to us in a conversation that wasn't even directed to him and then his angry response after. They offered us the name of the manager, which I will call in the morning. I didn't see the employee after that, but heard him say he wasn't going back into the dining room. A simple polite response to my daughter falling, twice, like maybe an apology or some type of concern, however she was only offered rude remarks and comments from the majority of the employees watching from behind the counter. I asked one of the employees what the gentlemens name was that had such a rude outburst and lacked any concern of safety. She said his name was David, I couldn't confirm that because he was standing behind the counter out of site. But I could hear him swearing and saying "now she's gonna call"... Any response to this would be greatly appreciated. This was a situation that could've been handled so much easier, and less upsetting to my daughter who lost her appetite over all drama the employees were causing. Can't say if the food was good, we left after the way we were treated

Thumbnail of user donnad2202
Virginia
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Cold fries EVERY TIME from this particular McDonald's. I used to love the french fries - except when they are stone cold, which is how they serve them at this particular location.

Service
Value
Thumbnail of user josephf1719
Ohio
2 reviews
0 helpful votes
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July 8th, 2023

$2.69 for ONE HASH BROWN ENOUGH SAID, Who in gods name does McDonald's think they are? Almost $3 for a hash brown, Taco Bell has the exact same for.$99 done with McDonald's

Thumbnail of user 92680ang
Pennsylvania
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Don't eat here! They serve raw burgers. They will only give you a refund if you bring the food back. And they will not apologize.

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Value
Quality
Thumbnail of user jasperc52
Ukraine
2 reviews
0 helpful votes
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July 5th, 2022
Verified purchase

I love your food, everything is always very tasty and it lifts my spirits. I love to come to you after a hard day and relax.

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Value
Shipping
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Thumbnail of user adkissonavonforyou
Michigan
1 review
0 helpful votes
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May 23rd, 2023

We had a party of 4 and loved our breakfast! Everyone tried something different we had excellent service.

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Value
Quality
Thumbnail of user bilalm29
Pakistan
4 reviews
3 helpful votes
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June 16th, 2019

It is one of the organization that is providing goods to customer according to their need

I love its food

Really good.

Thumbnail of user lilyj108
Virginia
1 review
0 helpful votes
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August 6th, 2022

I've found a bone in my chicken nugget. I'm so disgusted by this McDonald's. I've counted on u. I can't believe this

Thumbnail of user ileanah16
Ukraine
2 reviews
1 helpful vote
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July 5th, 2022
Verified purchase

I spend all my free time here all the time and always order take-out. You have the tastiest burgers and fairly reasonable prices.

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Thumbnail of user jazfart2010
Tennessee
1 review
0 helpful votes
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July 1st, 2023

I want free food for the hair in my food and I got two twenty chicken piece and two large fries so.yea

Tip for consumers:
No

Products used:
Shoe

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Thumbnail of user scotta1102
Ukraine
0 reviews
0 helpful votes
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June 27th, 2022

It's a great place. I always come in for a quick meal before school. I always get burgers. I also get coffee and a pie.

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Value
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Thumbnail of user carmenb465
Georgia
1 review
0 helpful votes
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June 3rd, 2023

I got a happy meal and it was good but it had no toy and sauce and i Specifically asked for a toy and I didn't get one.

Value
Shipping
Quality
Thumbnail of user dogcatk
GB
1 review
0 helpful votes
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April 16th, 2022

Do you know what's the diffrence between chocolate and fanta service was poor and workers were rude.

Tip for consumers:
this is helpful for people who need it and report of mcdonalds

Products used:
chocolate drink instead of fanta and gave me 2 vanila drinks

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Value
Shipping
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Thumbnail of user aidanw30
Arkansas
1 review
0 helpful votes
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December 1st, 2021

The service was amazing the food came out fast and the people were so nice and they gave the exact change i am going to go here hundreds more times.

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Thumbnail of user scottb2269
California
1 review
0 helpful votes
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January 31st, 2022

U have a amazing resurant not lieing and you guys are wonder full I want you to keep going ok? Yay [3

Thumbnail of user denniss1085
Massachusetts
2 reviews
0 helpful votes
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February 7th, 2023

I will never set foot in McDonald's ever again. Gross in every detail. Greasy greasy buns on burgers plus cold fries.

Thumbnail of user kennak9
Pennsylvania
1 review
0 helpful votes
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August 8th, 2022

They get 0 stars bc they had a bunch of workers that weren't on break and i still had to wait 45 mins for them to take my order

Thumbnail of user ashurblunt420
Missouri
1 review
0 helpful votes
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November 13th, 2023

The fries are always cold and soggy and the biscuits on the breakfast sandwiches are hard. Drive thru workers are quite disrespectful too.

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Value
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Thumbnail of user kaylamasonisthebest
Washington
1 review
0 helpful votes
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June 16th, 2023

The bathrooms were dirty but the workers were nice besides Jared he was really pushy on what I should order

Products used:
Belts

Service
Value
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Thumbnail of user heyaaguy.h
Colorado
17 reviews
7 helpful votes
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October 20th, 2023

You need to fix your damn ice cream machine, your food ain't even that good. You also need to keep better track of your orders.

Service
Value
Quality
Thumbnail of user raihana.moradi123
Canada
1 review
0 helpful votes
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August 19th, 2023

Such a good service and also fast. I had ordered a very big meal yesterday and got my meal in just 2 minutes.

Thumbnail of user samt250
Washington
11 reviews
44 helpful votes
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July 22nd, 2020

This is the only place I trust to eat in any city of any country all over the world. Moreover, the staff is always smiling and cheerful.

Thumbnail of user leew552
Illinois
1 review
3 helpful votes
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February 8th, 2021

Well I had went to McDonald's in Fresno CA on Clovis and Kings canyon. The management waa extremely rude to me. I didn't do anything wrong.

Thumbnail of user mmagdyks20
AE
1 review
0 helpful votes
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October 13th, 2023

Low standards, bad experience, food materiel is low, price is very high compared to the food, I don't recommend

Service
Value
Shipping
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