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McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user annalissee
Michigan
5 reviews
15 helpful votes
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October 8th, 2020

I don't know if it's just me but the food was mushy. I'm vegetarian so I can't speak for the burgers there, but the fries were... Weird. They kinda reminded me of mashed potatoes. Also the amount of grease they put on their food is nuts.

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Thumbnail of user charlesb432
Seychelles
7 reviews
0 helpful votes
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March 26th, 2019

The quality of Mcdonalds with time is seriously going down with time and seriously not happy with this. It used to be one of my favorite place to eat. Now whenever I go the taste and service always seems so bad. You could do better seriously!

Thumbnail of user joef1157
Illinois
1 review
0 helpful votes
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December 8th, 2022

I like it but they got my whole order wrong. They gave me 10 water cups and a patty for 50.54 dollars. I cant lie it was pretty smacking though. I ate that whole thing up and did not leave a crumb. I order originally the whole menu but this is what I got. Great service yum. Yum. Yum.

Thumbnail of user bradk54
Tennessee
3 reviews
0 helpful votes
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February 28th, 2019

Charging big amounts and serving rotten meals to your customers. The lettuce on my sandwich was almost brown. The chicken was dry and over done. The staff and management didn't know how to treat their customers. I will never visit your outlets again

Thumbnail of user barbaraj163
Texas
6 reviews
2 helpful votes
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August 27th, 2018

The value meals here are great for those that just want a little to eat or those that don't have much money! They have the 1,2 and 3 dollar meals! When I'm having to budget, I usually pick off of the value menu!

Thumbnail of user mattf322
Oklahoma
1 review
0 helpful votes
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March 27th, 2022

Every time I go to mc I can't get milk shakes I go to mc 8 time a week and every time there milk shakes machine is down I can't even get coffee and every one else is mad to. Get your machine working. Please.

Thumbnail of user tiffanys709
Michigan
5 reviews
7 helpful votes
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June 29th, 2022

OMG MY LOVEE! Ok I got my fav icecream and I go there every day! Now they give me free food on Sundays! And when it was my b-day they gave me free food and a huge cake! Also this is for the past 3 years! So glad to have my McDonald's! Love ya~

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Thumbnail of user meccam5
Massachusetts
1 review
0 helpful votes
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June 4th, 2022

Every time you go to McDonald's they giving you cold food old food they ice cream machine is down they holding your drinks at the Window untill you get up there in 90° weather you ask for sweet tea they give you unsweet tea McDonald's is just sorry. The managers the assistant managers when you complain they look at you like your asking for too much putting smirks on their face. McDonald's need to find a better way of keeping their fries and food hot because them fries be very cold and old. Calling and complaining does not work I think it's time for the health department to go in there and check. Especially the one on the corner of shore drive and Little Creek road in Norfolk Virginia.

Thumbnail of user nonnielee215
Virginia
1 review
0 helpful votes
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September 11th, 2023

I've been eating McFlurry for along here and everytime I get a different look on the McFlurry for the last 2 weeks, this is ridiculous ice cream in cup with crumbles on top. They told me it's always fixed like this? Where is the McFlurry!?

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Thumbnail of user joeyj73
Florida
12 reviews
14 helpful votes
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November 4th, 2022

I heard that they added a Kanye West meal. But this is going to piss me the hell off because they're not going to add stuff to it. They're just going to change the package name just like they did with the BTS meal except they don't add 2 sauces and who even likes BTS? The fries don't taste good. Sometimes they might get the meal wrong like if they're deaf. Wendy's is 10 times better because they only get the food wrong rarely and also their food is healthier than McDonalds and Burger King. I don't care if a bunch of 5 year olds are pissed off because they saw this review.

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Returns
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Thumbnail of user yaszsendon1
Qatar
1 review
0 helpful votes
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December 29th, 2023

We are really hungry. How come i ordered 4am and u delivered past6am i slept because of too much waiting i paid online and now i received an mail that i received my food? How come! Give it mback my money!

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Thumbnail of user robertd310
Pennsylvania
1 review
0 helpful votes
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July 16th, 2017

Curious... if all Williamsport McDonald's allow free water. I notice some make you feel like your stealing soda. When that is not the case. Our world has come to being sad to think the worse in people. Now don't get me wrong I'm sure people have done that or possibly thought of it but staff should know how to handle themselves in a professional manner. If those stores are granting water cuttos.

Thumbnail of user paulg2518
Texas
1 review
1 helpful vote
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April 22nd, 2023

I visit the McDonald's on milwaukee Ave probably about 3-4 times a week. I get same order all the time. I check the order before I leave and it's always wrong
I get one cheeseburger no ketchup, no mustard, and no pickle, Xtra onion only. One plain cheeseburger. Today Saturday April 22 I got a cheeseburger with no onion but many pickles. A cheeseburger with no cheese. I'm sorry McDonald's you've lost my business, I will never go back.

Thumbnail of user joycew401
Michigan
1 review
2 helpful votes
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October 25th, 2021

On 10/25/21 Store #4486 Gave the Best drive thru service in history. The people moved right along and purchased there order, I got a Thank from the clerks who worked both windows. So today was a good day. I had it my way with Mc Donalds... Thank You... Hapoy Customer

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Thumbnail of user michaeljohns
Philippines
1 review
1 helpful vote
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January 8th, 2023

I recently bought 2 big macs from the McDonald's app at php225 at around more or less 12:30 early in the morning. To my surprise, I didn't expect such meal would more than satisfy my exhaustion caused by my stressors for the entire day. Speaking of the burger itself, the patty seemed to look dry, but give it two or three succeeding bites and I can tell that the juices from the patty just come right out. I also cook food at a regular basis, call me a noob but I honestly wasn't able to figure out how in the world would that thing even be possible. It's a pity that I forgot to order fries at that moment. The entire experience of having those big macs surely cured my mood to a better state. Sorry I don't have photos to share. Unless you wanna see my trash can where the package was thrown.

Tip for consumers:
Nothing in particular. Just be honest on what you really mean.

Products used:
Big macs

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Value
Quality
Thumbnail of user miztlid
California
2 reviews
0 helpful votes
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August 14th, 2022

I have issues with this app when picking up order they are usually not able to find my order until I bug them that I was sent a code. Eventually they find it after I insist that My order should be ready for pickup. I am not able to get the 2 for 5$ on this app which is disappointing since I am trying to save money and time. It is a inconvenience to order a head of time on this app when I usually have to go in the restaurant because of this issue where they don't know how to handle on line pick up. I noticed it at a certain location where I have the must trouble. I do like how I can get rewards and deals on my purchases.

Thumbnail of user clarkm47
New Jersey
5 reviews
7 helpful votes
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March 6th, 2019

This is my childhood place to go.It was awesome a few years back, I love it's beef burger. But now it's does not tastes that great. But the best thing in it is always clean, quick customer service, Other thsn beef I highly recommend their fish pack which is really yumm, so fresh.

Thumbnail of user hunterb88
Nevada
1 review
4 helpful votes
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March 2nd, 2021

McDonald's and their cheaply made, sloppily put together food have finally turned me away. Their prices are so insulting high that I am sickened at the thought of how well the corporate kingpins line their pockets because of the massive upsell on their average food. It's a shame that people pay for name and convenience because they really should take their business elsewhere instead of feeding an economic monster that is so obsessed with money over costumer service and satisfaction. I will never buy from them again out of spite and self respect.

Tip for consumers:
Na

Products used:
Na

Thumbnail of user jenniferb4104
Missouri
1 review
3 helpful votes
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September 28th, 2022

A Big Mac has been one of my favorites of fast foods! Recently I have seen horrible pictures and comments. I ignored thinking they were just rare incidents. Mistake! I was craving one and hadn't had McDonals in almost 2 years. Something has gone terribly wrong with the meat! I thought the bun was stale and then I dismantled. The "meat" looked nothing like beef but really looked like rubber. I've never seen any burger from anywhere resemble that. I did not get sick and I'm shocked! I googled and all I could find ere claims of 100% beef. I don't think so….

Thumbnail of user paulm1770
South Carolina
2 reviews
1 helpful vote
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May 6th, 2022

I placed an order on the mobile app on May 1,2022; there was a glitch and it told me to see a team member for help. I talked to a manager and all he wanted to do was take a new order. I told him "no, my card has already been charged. Just look up my order." He tells me it's on their (the app) end and he can't do anything. I leave and call customer service first thing Monday morning (May 2). It's now Friday afternoon (May 6) and I have yet to get a refund. I've called customer service three times and they are less than helpful. They tell me all they can do is send the info to the owner's and it is up to them to get back to me. They tell me I am at the owner's mercy. This is horrible customer service! This is also theft! You took my money and did NOT provide me with a product or service. I want my refund! I placed an order in good faith and McDonald's app and staff FAILED. This is a YOU problem not a me problem.

Tip for consumers:
STAY AWAY!

Products used:
I NEVER received any products! They took my money and didn't give me a product or service.

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Thumbnail of user benniel27
Georgia
1 review
0 helpful votes
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March 3rd, 2022

I went to McDonalds on Wayne St. Its disguising how the managers talk to the employee like they R slaves this short white man was cursing at a female. I hate that the staff let the managers talk to them with disrespect.

Thumbnail of user briannal135
Michigan
2 reviews
1 helpful vote
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April 17th, 2022

$#*!, you best believe ima compare this hunk of junk to a basic white $#*!. Like the walls aren't black. We have aesthetic differences and this needs the change. Like, girl, get a glow up before I force plastic surgery on you. The food isn't even good! Fast food? More like a quick heart attack. There's more greese in one fry than there is in a whole deep fryer! If you want a heart attack, come here and burn your eyes out with the terrible interior design. Take some pride in your "restaurant" and make it a emo friendly place.

Tip for consumers:
Be honest and your true sekf <3

Products used:
Food

Service
Value
Returns
Quality
Thumbnail of user gregorios14
Texas
3 reviews
8 helpful votes
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May 15th, 2023

This Manger at McDonald's on 82nd and slide. A Spanish tattooed woman who looks mean as hell and displays it in her work environment. This leaves the customer's in astonishment. She feeds Frank Tello for free and tells me I have to ask Frank if u can eat free. I have money but favoritism and bias I do not. What kind of business ya'll running?

Products used:
Fish, fries, coke

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Value
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Thumbnail of user jerryd111
South Carolina
3 reviews
6 helpful votes
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February 26th, 2019

This place has my heart. They offer best burgers in town. I love how they never fail to impress me with their quality. Their quality is always up to the mark. The burgers are so juicy and tender. Their ice creams and coffee are too good. This place is like my second home.

Products used:
Their burgers.

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Value
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Thumbnail of user josephb380
Seychelles
4 reviews
0 helpful votes
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April 3rd, 2019

Amazing burgers! Waiting time can be really long but just because it's so popular. Staff is very slow... Not a very good customer service but burger was delicious, the bun was fresh and patty was so juicy and creamy sauce is just amazing combination..

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