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McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user michaellinberg198
Wisconsin
1 review
0 helpful votes
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August 18th, 2023

The Frappes that we ordered were disgusting, they did not taste like oreos at all they tasted like smoothies, as if they didn't clean the machines before making our drinks. They tasted like strawberry, and frankly cross contamination is a big problem and they are just lucky neither my wife nor I are allergic to anything. Lazy sanitation work or simply not following correct procedures in making the food. Disappointing to say the least since we didn't get what we paid for.

Thumbnail of user thomasr1551
Michigan
1 review
2 helpful votes
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February 4th, 2022
Verified purchase

Let me start off by saying I do not go to McDonald's very often. I went and picked-up lunch for my mom and son. The server Megan was Amazing friendly and polite really seemed like she wanted to work and was working to get me my food as fast as possible. It was a refreshing experience in the recent times with most people I have encountered with these days seems to not want to be very helpful or really do not want to be working. The store location is Grand Ledge MI on the corner of M100(Wright Rd) and Grand River Ave. Thanks Again Megan!

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Thumbnail of user haileyq4
Virginia
11 reviews
8 helpful votes
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July 7th, 2023

I tried Mcdonalds breakfast and ordered their chicken muffin. I loved the apple juice and hashbrowns but OMG! I am not sure what you guys did to your muffins, but they were dryer than the Sahara desert!

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Thumbnail of user savannahk48
Australia
2 reviews
0 helpful votes
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November 29th, 2022

Only reason for 4 stars is that my kids love it, they love their toys and they don't care that much about food, so they are always happy when we go to McDonald's. My opinion is that service can be much better, and off course food.

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Thumbnail of user wilsonu1
Maryland
2 reviews
1 helpful vote
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December 21st, 2015

I don't understand what happens at the core of the frabchise bur their customer service is one of the worst. I have seen customers mistreated on tv news but. Once you live it is not nice. My wife was called stupid and delayed my order for 45 minutes.
At the end who is gonna get crazy for a hamburguer. Just don't buy there anymore!

Thumbnail of user jessief90
Georgia
1 review
6 helpful votes
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August 9th, 2022

I purchased chicken mcnuggets for my family for movie night. I hate thinking about it. Something told me to look down and there I found a roach fried to the nuggets. I don't know if I had already eaten others. My grandson threw up and the next day my son my grandson and myself were all feeling somewhat sick. I contacted health department and reported them I contacted the head quarters online because I couldn't reach anyone by phone at the store. I have not heard from the store yet. It's been a month.

Thumbnail of user doloresl71
Pennsylvania
1 review
0 helpful votes
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January 13th, 2022

780 W 84th Ave, Thornton, CO *******

They are still saying theirs a coin shortage, But the guy in front of me paid with cash too and he got his change. I guess you need to be Mexican to get your change back and I'm a lite Hispanic that doesn't count. The biggest food chain and they dont have changes. WOW!

Thumbnail of user deeznutsl
Oklahoma
1 review
0 helpful votes
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June 23rd, 2022

Every time i go to mcdonalds after 5:00 pm the food is old and nasty. Every time i specify or ask politely for fresh food they just throw it back in the old nasty grease and reserve it to me as if i wont notice absolutely disgusting

Thumbnail of user ambercook10406
Pennsylvania
1 review
0 helpful votes
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November 26th, 2023

My sister and I went threw the drive thru and asked for two separate tickets for our food and we ask politely several times and even told the work before we handed her our cards to put our food on two separate tickets and we EVEN after we told her to put it on two tickets she put our orders on 1 ticket, things like this happen all the time. And it just so frustrating!

Thumbnail of user luism853
Illinois
1 review
1 helpful vote
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October 30th, 2022

Went to 3 McDonald's on oct30 to order 3 simple things 1. Said they had to close due to being understaffed, 2. Because "they closed" even though they advertise 24hrs and 3. I waited 45 min for a Big Mac mc chicken and fries, I live in chicago ******* and y'all fell off this is absurd

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Thumbnail of user debbiehatfield93
Indiana
1 review
0 helpful votes
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June 21st, 2023

Twice I tried to use my reward for a big Mac and said it had been removed, how was it removed. I use this App once or twice a week, never had any problems till the other day at Taylorsville store. Thank you

Products used:
None it wouldn't let me

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Thumbnail of user princalsaud
Texas
2 reviews
0 helpful votes
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July 18th, 2023

This is a highly unprofessional place. When the store owner is highly rude
'Mamta Patel'

My daughter was playing and they got upset with her. She is only 6 year old baby. They have their own staff kids playing and sitting inside as if this is a day care. They are kind of them
Why be 'rude to children.
The management lies

If they deny this post, I will upload pictures, which I took showing the entire incident and do a full review.

https://www.mcdonalds.com/us/en-us/location/TX/MCKINNEY/3200-ELDORADO/*******.html

Tip for consumers:
This is a store where they discriminate

Products used:
Dinner

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Thumbnail of user sophiad470
Virginia
1 review
0 helpful votes
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October 20th, 2023

You are supporting bad people. People who are killing babies and children imagine if they were your children who side would you be on. You are on Israel side you don't care about any children not even a bit. You deserve nothing in the world. Imagine if you were the womens suffering with no food or water imagine you didn't have food or water for days. You are supporting a place where they are devils to the earth they are animal crazy ones. You support them you are and animal

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Thumbnail of user johnk4404
Texas
1 review
0 helpful votes
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August 28th, 2022

I went to McDonald's tonight to order a quarter pounder and a quarter pounder with cheese meal. The quarter pounder was to have ketchup mustard and pickles only. There were no changes to the quarter pounder with cheese meal. The first time, and the quarter pounder came out with cheese. Took it back in and the second came out with pickles ketchup mustard and onions. By the time I got a third my fries were too cold to eat. Didn't realize But my medium Dr Pepper was actually a medium Coke until I had already left McDonald's. It makes me wonder why we try to keep the country intact when the youth of today or to freaking stupid to possibly hold it together when it's their turn. They can't even put together a damn sandwich.

Products used:
Quarter pounder with cheese quarter pounder without cheese medium fry medium Coke that was supposed to be a Dr Pepper

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Thumbnail of user amyk1653
Canada
1 review
0 helpful votes
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July 23rd, 2023

Dear McDonald's. When someone asks for extra extra pickles you should assume they really like pickles, and every time I ask for 2x extra pickles I always only get one. It makes the burger super dry, so please please can you guys start actually adding more than one pickle. Thank you

Thumbnail of user valeriasgardeninc
Philippines
1 review
0 helpful votes
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July 12th, 2023

For me, it may be counterproductive to say that Mcdonalds is the most fastest delivery service ever, knowing that i have cheap and fast food. But I must say, the customer service on the other line is very helpful and should be given a wonderful applause, not only they guranteed my order would come in 20 minutes, that if it wasn't given by the 20 minute time, they would give me a special promo! Looking back, I used to hate this franchise and all the other fast foods, but that one phone call really furrowed my eyebrows backward and forward and made me really rethink some stuff! 5/5 recommend, changed my life.

Tip for consumers:
na

Products used:
na

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Thumbnail of user gthreeslocum
Oregon
1 review
0 helpful votes
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August 10th, 2023

I tried to order two breakfast sandwiches the sausage McMuffin and the ham and egg McMuffin. In addition I ordered four hash browns. My location in Portland Oregon wanted $17 Plus for that. No orange juice no coffee. I was so frustrated I left there hungry. I went to Wendy's and they had really good breakfast sandwiches and spuds that included an orange juice for each order. The order was under $14. It was much more filling and me and my friend didn't have heartburn after we ate it. Shame on you McDonald's I'm done with you for ever. You used to have good fries and now they suck that was my last good Vestige to your restaurant.

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Thumbnail of user blainel11
Indiana
6 reviews
12 helpful votes
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August 10th, 2022

Sausage McMuffin & 1 hashbrown. About as simple as it gets, yet my bag has just the poorly constructed McMuffin and no hashbrown. A rare occurrence? Nope. Happens half the time. I think I need to hold up the line while I check my bag and take apart my sandwich to make sure they included all the food.

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Thumbnail of user jeffw1300
Florida
6 reviews
13 helpful votes
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April 19th, 2022

It is the best fast food place around my local area and around the world. I would 100% recommend McDonalds to all those who want some good fast food it is some of the best. There is nothing really bad to say about Mcdonalds other then its unhealthy but that's all fast food.

Products used:
food

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Thumbnail of user dj457
Indiana
5 reviews
8 helpful votes
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October 30th, 2023

Official w/no longer buying McDonald's Food At that location has gotten worser every yr. Fries has so much ingredients! It's no longer a potatoe On top an egg sausage McMuffin $4.54 redicolus proving the quality.

Products used:
Sausage egg mcmuffin

Thumbnail of user mikes4014
Florida
1 review
0 helpful votes
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September 10th, 2022

The burgers the chicken sandwich the fish fillet r dry like they sit under the light for hours. The employees just don't care! And the price's r much higher for the poor food quality food u pay for! Didn't even get receipts that.

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Thumbnail of user johnm937
West Virginia
22 reviews
15 helpful votes
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March 19th, 2018

My father and I visited the Bridgeport WV McDonalds store on Main Street. My father went to the front counter asking for toilet paper. He asked 5 different employees including the manager on-duty. Not one of the 5 employees would respond to him verbally. They acted like he was speaking a foreign language. I asked the young man who served our drinks about getting toilet paper for my father. He jumped back away from the counter and just stood without saying one word. What is the Problem!

Thumbnail of user stewarth30
North Dakota
4 reviews
8 helpful votes
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August 8th, 2017

This review is for McDonalds chicken nuggets only. When I cut a nugget open I see what appears to be ground-up chicken, guts, bone, skin... not solid chicken breast. The good news is you can get solid breast chicken nuggets at Walmart. Just solid breast chicken! Enjoy!

Stewart C. Hagerman

Member: American Mensa

Thumbnail of user jasminm82
Hungary
3 reviews
1 helpful vote
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June 27th, 2022

I really like McDonald's, I go there for breakfast or lunch, or take it home for dinner. The prices are nice and affordable. The staff is friendly and treats customers well. The food is delicious and always fresh.

Thumbnail of user eval75
Utah
69 reviews
98 helpful votes
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June 25th, 2019

I only give them a 2 star and not a 1 because some of the food is good like the salads, parfaits, drinks etc. I only go there if there is nothing else around. And most of the time their employees need to learn good customer service skills. And when you are paying most of the time that employee is taking an order at the same time. So yeah I do have an issue with McDonald's food and service.

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