McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.
McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.
This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.
I went to the Drive Thru today and ordered my reg fish sandwich and a small fries. I paid more because I did not want a drink and it costs more to not have a drink. I get my order and pull away. I reach in the bag to retrieve my items and first thing I get is two straws. No drink ordered. I lay them down and reach in to retrieve the half case of napkins. I go in again and retrieve my fries to see a half little bag of pieces of fries and not real fries. I finally get my sandwich and open the box to see the half piece of cheese hanging out of the sandwich so I open it to put the cheese (can you not afford a whole piece of not cheese) on it and now I know why I have a half case of napkins. It looked like they shot the tartar sauce onto the sandwich and under the sandwich. I had tartar all over my hands. After cleaning my hands up and went to take a bite it was just cold and the pieces of fries were just room temp and hard. They must have scraped the bin for those. Seven dollars and all for nothing. McDonalds must have about 7 cents in the cost of what they served me and I know they had to pay the three people in the restaurant more money but if you do not serve something that people can eat anymore you can look back on the history of all the dead restaurants and you will see your image starting to fade. Not real food, Not good, not inexpensive anymore, not for me.
Tip for consumers:
Go somewhere else
Products used:
Went home to eat
Big Mac is always delicious. Fries are hit or miss depending on how old the oil is that they use to fry. The people that work there are usually nice but sometimes very very slow.
There was a cockroach in my son's happy meal box. It came out while my son was eating his cheeseburger.
We bought it from 44 John MacDowell street, st Catharines.
Tip for consumers:
It was a terrible experience
Great customer service and great food. You get what you ask for, if you do not like fast food please dont go to mcdonalds.
I think i couldnt live without their fries and nuggets!
5 stars from me!
25cents for a cup of sauce.your not going to tell me that McDonalds can't afford to give out more sauces. Have 2 small children crying for BBQ and Ranch but nooooo 25 cents please I'm not going to run my debit card for 25 cents. Other Restaurants in town give you all the sauces you want but not Poor Poor McDonalds it's pathetic… WONT EVER GO BACK
Poor excuse for a chicken sandwich! Sure doesn't look like the picture and was so tuff, could hardly chew it! Wanted Mayo, got 2 pickles! Last time going there!
The mcdonalds on highland waterford michigan is usually good but I got mad because a paper bag they used for food fell on the floor and they still used if just like the barbecue
McDonald's used to be shmackin but now it just ain't makin me bust a nut anymore. It just don't hit no more:(
-Clayton Rees
Went in for a meal with the double peels we won, got our meals, qent back later that day ans they said we xouldnr get a mcdlury with it bc wr are under 18, so you saying because we under 18 we cant get a mcflury vut we can go get a full meal being under 18 makes sense don't it
I went to the drive through at the hopper MD's in Santa Rosa CA and I have never had such bad service by the management. I simply wanted him to correct my order and he was a real $#*! to the point that he asked me not to return. YES I ACTUALLY GOT KICKED OUT OF MCDONLDS. Sad that they have lost there service skills. This companies no longer care about customer service just sales rate. Well best of luck cuz I hear that this manager has had lots of run in with people. He even treats his employees like $#*!.
Ordered 2 egg muffins with mobile app and added 2 senior black coffee at drive through of 7265 Arlington Blvd, VA. An middle aged Vietnam agent murmured '2 senior coffee...' while she input order. We drove to payment window and she yelled to us, '"So 2 senior coffee?" " Yes" "Any cream & sugar?" "No. Black coffee" "... Why did you ran off!" With staring eyes. "What?" And while she hands the receipt, she yelled us again, "Complete your order before you go!" and closed the window. WTF! We had a senior in the car so by hold the confrontation, just got them and go. And opened the wrap to find the toughest egg muffin ever which was hard to cut with bread knife and chewy like a jerky. This particular spot had been displayed lots of unprofessional, irregular, and irrespective services. People normally just have been said that somebody should put some review about them but today is the day. I couldn't put my review to Consumer Affair because they don't recognize McDonals as a company name. What is this trick? Not McDonalds Restaurants of Virginia, Inc.? I felt very offended and wanted to express my opinion as a consumer.
I went to a McDonald's on Clark Street by Wellington in Chicago, what a great restaurant and a very friendly place, food is always fresh and hot and I like that I feel safe on the parking lot with the Security they have available! What a great experience I have a six year-old, I felt very comfortable! By the way I don't normally eat fries but those I had are the best I EVER tasted!
Tip for consumers:
Amazing safe place to eat and quality in both service and Food
Products used:
The kids meal and a Large fries
I ordered an Ice coffee yesterday that has a strong chemical taste located at McDonald's in Silver Spring, Maryland at Four Corners University Blvd and Colesville Rd. I was watching the McDonald's employee lady prepare the coffee, and after she was done it looked as if she took it to a different counter to the opposite side of the prep table, and poured something in it. I had diarrhea all day after drinking it and felt so weak and tired.
I called the corporate office of McDonald's today and they have an excuse for everything even though their service is horrible they've got an excuse for it being horrible to make them not look so bad but you know what folks McDonald's is just about at the bottom of the pickle barrel I told the young lady at customer service I don't want to hear an excuse I want to hear how you're going to fix the problem and I said I will never ever in my life spend money at McDonald's again I don't know why I even spent money there in the first place McDonald's I thought couldn't get much worse but they proved me wrong over and over again they are absolutely disgustingly horrible horrible horrible and charging $9 for one of the raunchy $#*! hamburgers my Lord what nerve
Usually, I satisfied with service at McDonald's but today isn't. It seemed that the staff wasn't pleasured to see us. But maybe it is only my own opinion.
HERE IT WAS 6PM AND I WAS TOLD THEY HAD NO CHICKEN NUGGETS AND A NOTE TAPED ON DOOR SAID WAS GOING TO CLOSE AT 7PM ON NEW YEARS 2015-2016 AS THE INSIDE WAS ALREADY CLOSED AND COULD NOT MAKE MY SON ANY FUNKY CHICKEN NUGGETS? RUDE
I am outraged by the way I was treated by the manager at McDonald's store number 2725 in Hallandale Beach, FL. Rude, negative, and unwilling to help anyone. I politely asked for 5 minutes of his time to explain something that had happened in the store, and he immediately responded, "No problem, I'll take 5 minutes from another customer to help you." What is wrong with this guy? I explained to him that I sought assistance from an employee on how to proceed because I had placed an order through the app at another store and didn't know if I could cancel it or how to place the order correctly. This employee told me it wasn't her job to help me. That's why I called the manager. I explained this to him, and he asked me back, "Are you unhappy because you placed the wrong order?" I said, "No, I just want to know how to cancel your order." He replied, "You can't. Anything else?" What kind of service is this? I want you to take action. I will speak out about this and spread this case to the whole world. It's unacceptable to be disrespected at McDonald's. Never again. I swear I will consult with my lawyer to see if I can take any legal action. I promise you that I won't rest until this issue is resolved. I will also check with Channel 7 News.
McDonald's is the best place to go and eat your food. In my opinion I go there oftenly because how good it is. If you've never ever tried McDonald's please try it bye.
Yes I apply for job said I had it. I called a few times manager said not sure when she was doing hiring.Not very good though.Don't tell someone have job then don't. Very poor manager.
I like the food here but they serve little late and sometimes the food isn't that fresh. But i will suggest them to identify what can make them more professional and expert in this industry.
If you like burnt over peppered burgers this mcdonalds is for you. Went there with husband to try out the new restaurant thinking it would be great as we overall like mcdonalds. Boy were we wrong. Ordered the 2 cheeseburger combos for both of us. We got them in a good time, but the burgers were very dry, very burnt, and very over peppered. I tried 3 of the 4 we got as I couldn't eat the first one because it was too peppery, the second also had too much pepper and it was too burnt. The third I tried was so burnt you couldn't even eat it. When my husband asked the manager about the pepper he said that all mcdonalds have pepper on their burgers. He never said would you like me to remake that for you. You remember the nasty burgers they fed you in school? Imagine that being worse. You could tell the meat was completely fake and it tasted fake. They were definitely not made fresh. I asked for extra Ketchup and was given 3 small packets which lets be honest there was not enough Ketchup in this world to help that burger out. My husband's straw fell on the ground and the manager expected him to pick it up and use it, insisting there was nothing wrong with it. Overall a terrible experience we will not be back.
Girl taking our order obviously needs a vacay or a job working with dead people or farm animals cause she doesn't know how to converse politely with humans.
When receiving my order I ask if everything is in the bag and always the answer is yes. But when I get home there are missing items or wrong items and never any ketchup.
We tell them the Order right and then they bring it out Wrong when we're about to Leave and I don't know why they get are Order wrong if we literally tell them it right (not being a Karen or anything)
Our favorite family place when i was young, lots of happy memories from this place. I wish the food was as good as it was back then. But i still come here now and then.
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