website thubmnail of McDonald's
How would you rate McDonald's?
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Arizona
1 review
2 helpful votes
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One of the managers, at the store is rude disrespectful and down right mean and controlling. The employees seem either scared of her or can't make a move without her permission. Does not honor specials and acts like she doesn't know what you are talking about. I've seen her do this several times to customers as well as to us. Please know that not all stores are like this I get excellent food and service at other stores but this Hispanic woman is awful!

Date of experience: April 1, 2023
Maryland
1 review
0 helpful votes
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Water
March 18, 2023

Please put water on ur mobile menu im sick of going up to the window and having to ask and being given a very small cup. It's just water I think you could manage to give large cups of it for mobile orders or at least have it as an option

Date of experience: March 18, 2023
Colorado
1 review
2 helpful votes
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Perfect service!
December 13, 2022

I was in the restaurant yesterday and Jerry waited on me. The store number on my receipt says store # 2205 on 4801 N. Academy Blvd. Jerry was courteous, conscientious, efficient, expedient and capable. He prepared my order as if he was doing so for himself or a family member. I was very impressed. He far exceeded any expectations and gave me the best customer service that I have ever received at any establishment! Not only is McDonald's my go to, preferred above all else, but I am willing to drive to this specific location, because of the great service I received from Jerry! Someone should know and promote him, give him a raise, and definitely applaud him for what a great job he did for the company! I will return to that store over and over again because of his attitude and great service that he provided for me! Great job, Jerry. This was a walk off grand slam, for anyone who knows anything about baseball – it's the best of the best!

Date of experience: December 13, 2022
Colorado
1 review
2 helpful votes
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I was very surprised that I was treated with so much respect and appreciated as a customer even though my vehicle broke down. I needed a jump and had a little electrical short. Over the next several hours I had a couple of meals at McDonald's... I've always loved their food. And it's always nice to be treated this kindly in troubled Waters. Thank you so much Edith at the front counter. She never tired of me, and is always very respectful. Good job With! Good job McDonald's!

Date of experience: August 7, 2023
South Africa
1 review
2 helpful votes
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Poor food quality
November 19, 2022

I received poor service and horrible food my kids can't stop complaining about the burgers there I was really disappointed, fries we better but without catching up and there was no explanation about it. I think they must just close the drive through service as it's just a waist of one's time

Date of experience: November 19, 2022
GB
1 review
1 helpful vote
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Charge you but don't deliver
June 20, 2024

Ordered via McDonald's app and McDelivery, it never showed up yet I've been charged. Nobody at customer service seems to care or be able to help. Just blaming Uber Eats?
Will never use again.

Date of experience: June 20, 2024
Hawaii
17 reviews
104 helpful votes
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I occasionally eat at my local restaurant when I need to grab a quick bite while out running errands. I choose McDonald's specifically because I know exactly what I'm going to get when I order.

I love the consistency in the taste and quality of their products. I also love how spotlessly clean their restaurant is. I have grown accustomed to this over the years. My only issue is that the prices are never consistent. But hey! It won't stop me from ordering a double cheeseburger if that's what I'm craving. Their French Fries are still the best anywhere on the market!

Lines move along quickly and efficiently, cashiers are friendly and efficient. Dine-in or take-out, doesn't matter. The quality is the same. Wish the pricing was equally consistent.

Date of experience: August 20, 2018
Australia
1 review
0 helpful votes
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Great french fries!
August 16, 2022

One thing we all now for sure, they have the best french fries ever! My friends and me, we were comparing other places when it comes to french fries with McDonald's and we can tell, no one is close. But the rest of it, it's pretty much bad, that's why I am giving 3 stars.

Date of experience: August 15, 2022
Ukraine
2 reviews
4 helpful votes
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Great!
April 22, 2021

Recently, my wife and I went to your restaurant and ordered a couple of menus. I really liked your cutlets. So delicious that you can't pass it on. The service is just great. I recommend them for everyone!

Date of experience: April 22, 2021
New Jersey
3 reviews
1 helpful vote
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Great attention
March 7, 2019

Great attention to detail with respect to the ingredients chosen and they are used in. Bar far my favorite burger. Great service by genuine people that actually care about what they are doing. Love it

Date of experience: March 7, 2019
New York
1 review
0 helpful votes
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Amazing service
November 20, 2022

Went to go order food for my today, and came across a worker named Ashley. I Notice she was a bit upset so of course I asked if she was alright, she looked up at me and said "yeah,thanks for asking". She took my order and banged my food, made sure everything was all set. Even told me to have a fantastic night. 10/10

Date of experience: November 19, 2022
South Africa
1 review
0 helpful votes
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As if that was not enough waiting for soo long.we were told they can't give us straws since we're eating our food in the restaurant. I was experiencing that for the first time. I had to beg for my daughter's straw since she was having milkshake.service@ Landrosmare polokwane is bad,I'm never going back.

Date of experience: March 26, 2024
Pennsylvania
6 reviews
1 helpful vote
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After seeing online this Store in Duquesne Pa. Was open 24hrs, I caught a Uber to this restaurant. After the Uber had left I was told dining room was closed. I am a disabled veteran and don't drive. So this is a case a discriminating against the disabled.

Date of experience: April 28, 2024
Texas
1 review
1 helpful vote
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Star employees
September 5, 2022

I don't go to McDonald's much, first please don't take this as a bad review. It'll be a good one.

Bad experiences from past McDonald's trips are the reason I haven't gone in a while, but this morning I took a trip to 302 s friendswood Dr friendswood tx.

They clearly had a bad morning, their card system has to be down or something, like I said it will be a good review.
Your people not only push past the 21st century most common issue (card reader malfunctions), but had great communication skills, team work, friendliness, and more. I may not go to McDonald's a whole lot, but I know one McDonald's that for sure will have a guaranteed customer! If you don't do something for these people (if you don't already) then after today I feel they definitely do deserve something.

Date of experience: September 4, 2022
California
2 reviews
0 helpful votes
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Careful. Check your credit card statement.
January 17, 2022

I recently purchased something with the app reward points. It turns out while looking for a transaction on my credit card bill. I stumbled on a McDonald's charge. It was on the same day and the same dollar amount for a purchase I made with my points. The app even deducted those points and yet I was charged on my credit card. Not a big dollar amount but I'm still disputing the charge.
Moral of the story... all these apps that ask you enter your credit card information for easy future transactions may be stealing from us all along, if we are not meticulous about checking our credit card bills monthly.
I also found Amazon charged me for 4 months of music service when I was supposed to on a free trial. I called them ad got those charges reversed. It is truly scary out there when you consider how many of these websites and apps have our credit card information.

Date of experience: January 17, 2022
Indiana
1 review
2 helpful votes
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The Worst
January 31, 2024

Horrible employees, slow service, mediocre food and now exorbitant prices. It's time society puts McDonald's back in their place, serving the people and not themselves! Poor customer service, the employees are third rate (go figure, they're all woke) and the food has not changed for the better. And you folks get record profits, each year. Time for you to be boycotted!

Date of experience: January 31, 2024
Canada
1 review
0 helpful votes
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Fruit pies.
July 19, 2023

Why do McDonald's only serve cinnamon pies with apple when so many other choices such apricot and blueberry could be made?
Strawberry pies are a welcome change for the short time that they're available!

Date of experience: July 19, 2023
Canada
1 review
1 helpful vote
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Hi I bought my first extra large coffee today and noticed that there's no sticker. So in order to get free coffee you need to download the app. Well guess what I usually buy 3 a day won't be buying anything from there again. I don't like companies that force one option for your information that is none of their business. See ya McDonald's. Unless stickers come back. There's a small business near me that has a better system than McDonald's. I will now give them my business. You lose McDonald's. McDonald's isn't good for me anyways. I'm also forced to pick a rating or I can't submit my review. I pick 0 not 1. You should put 0-5 as a rating so we have the choice. Bye.

Date of experience: August 4, 2022
GB
2 reviews
22 helpful votes
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I'm loving it
August 24, 2021

McDonald's will always be my favourite restaurant as the food is absolutely delicious, the prices are quite cheap and they have machines that make ordering easier (You can even get it delivered to your door if you order it online)

Date of experience: August 24, 2021
Georgia
1 review
3 helpful votes
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DONT GO
March 9, 2023

I normally don't write reviews about fast food restaurants, but this experience was so bad that I had to share it. They took 20 minutes to prepare my order, the Coke from the freestyle machine tasted awful I'm not exaggerating it's actually bad, and they gave me 9 chicken nuggets instead of 10. And

Date of experience: March 9, 2023

Overview

McDonald's has a rating of 1.6 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with McDonald's most frequently mention customer service, fast food and ice cream. McDonald's ranks 9th among Restaurants sites.

service
237
value
225
shipping
115
returns
124
quality
207
+65