• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user donaldw1286
Texas
1 review
0 helpful votes
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October 4th, 2023

Monday- missing hot cakes
Tue - missing sausage
Wed - missing eggs
Tomorrow- going somewhere else where they give you what you pay for.

Products used:
fast food

Service
Quality
Thumbnail of user chantzg1
Pennsylvania
1 review
0 helpful votes
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February 21st, 2022

I got a 4 piece mcnugget but when I got home first opened my McChicken then my chicken 4 piece mcnuggets and their was 3 mcnugget and not 4 I already ate it thought my order number was 398.

Tip for consumers:
Check if you got what you wanted and write your review first don't eat first

Products used:
The machine to order

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikaiw
Illinois
10 reviews
39 helpful votes
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January 23rd, 2023

The fries kind of suck NGL. It isn't as bad as Burger King but it still sucks. It also can hurt your health like Burger King.

Service
Returns
Thumbnail of user unknownp30
Michigan
1 review
0 helpful votes
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June 16th, 2022

Bro the Sprite be tasting a lot different than the actual Sprite but it is good then the Sprite bet he'll good

Thumbnail of user josephw1649
Washington
1 review
0 helpful votes
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September 14th, 2022

Your food sucks I hate your food I will never go back there again i hate your breakfast I hate your food it sucks

Thumbnail of user georgew497
New Zealand
1 review
1 helpful vote
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May 14th, 2020

As everybody already knows what McDonalds is, I just want to point out how amazing their new deals are, very tasty!

Thumbnail of user tinaa285
Washington
1 review
1 helpful vote
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December 17th, 2020

I have just had the worst customer service experience in my entire life. My wife and I were ordering 2 separate orders, I was cut off twice during my 1st order, and as I started my second order the person on the speaker told me that I cannot put 2 coupon items on the same order, I told her that she misheard me, that I was done with the 1st order, and starting the 2nd, and she told me that I was still adding to my 1st order. I again told her that she misheard me that I wanted to start my 2nd order and she said "you can leave" I said "excuse me" she said "leave" I asked to speak to a manager and told her I wouldn't leave the drive thru until I spoke to a manager and she told me that she was the manager and that she would have the cops escort me off the premises. I proceeded to call the store and ask for a manager and the same woman at the speaker answered the phone and told me she was the manager. I asked for her name and she told me Madison, and I asked for her full name to report her to corporate and she repeated herself "Madison, that is all you need." I have NEVER been treated so poorly by ANY establishment EVER in my ENTIRE LIFE! We as a couple feel discriminated against!

Thumbnail of user nehas61
India
2 reviews
1 helpful vote
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April 5th, 2018

The place is very convenient to use as a hunger ender. Cozy sitting arrangement is there, high end cleanliness is there. Cool place to hangout

Thumbnail of user smh13
California
1 review
0 helpful votes
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August 31st, 2021

Called my friend a $#*! and said they sucked $#*! so rude employess get better ones mc donalds pls do

Thumbnail of user richardt1822
Nevada
1 review
0 helpful votes
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June 16th, 2022

Many stores in Vegas advertise 24hours yet they close the drive through at 11:30pm. No one cares about customers that work later shifts.

Thumbnail of user leesap10
Michigan
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

#2021 1507 NORTH EATON. ORDERED MC CHICKEN, SMALL FRY AND FISH. THE FOOD WAS HORRIBLE. TASTED LIKE THE OLD OIL. DIDNT FINISH FOOD. THREW IT AWAY

Service
Value
Thumbnail of user andrews333
GB
3 reviews
1 helpful vote
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February 6th, 2018

I Have Such A Great Amount Of Good Memories With McDonalds. Every Sunday We Go There As A Whole Family For A Dinner. Always Delicious And Cheap.

Thumbnail of user susm4
California
2 reviews
1 helpful vote
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January 13th, 2023

Please give back my famiily ronald i ned the bug mac too, my childeren are starving. There was a man otside that wanted to tikel my pikel

Tip for consumers:
the mcdoulble is filled with crap.

Products used:
bug mac cucumber ur mom

Service
Value
Shipping
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Quality
Thumbnail of user gregh91
Colorado
4 reviews
4 helpful votes
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January 23rd, 2018

If you are on the way to work/school and just want a quick meal that's pretty good, you should go to McDonald's. Plus their french fries are SO GOOD.

Thumbnail of user cashf30
Tennessee
1 review
2 helpful votes
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January 27th, 2023
Verified purchase

I was ordering McDonald's and all of a sudden I only got my drinks but no food I really hope that someone did not steal it I would like a refund

Thumbnail of user maxa258
GB
1 review
0 helpful votes
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August 15th, 2023

Yummy yummy Maccas it is very good and it tastes so great fries abit dry tho hella thick burgers and yummy fod

Thumbnail of user alih478
GB
1 review
1 helpful vote
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March 8th, 2023

I want halal food right now please I want halal food I want halal food I want halal food I want halal food!

Tip for consumers:
10

Products used:
Eyes

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewj1123
Illinois
1 review
0 helpful votes
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May 28th, 2023

No one was happy at town center McDonald's. I wish Nick Bossman, Zach, Ivy, and Nicole were still working there.

Thumbnail of user efugufd
GB
1 review
0 helpful votes
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October 28th, 2023

I ORDERED A SQUISHMALLOW HAPPY MEAL AND GOT A $#*!ING POT BELLY PIG IM RAGING IM GOING TO THROW IT AWAY

Thumbnail of user stop5llc1965
Georgia
1 review
0 helpful votes
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October 15th, 2023

Every time I eat at McDonald's, I have stomach problem.
I stop eating McDonald's
Everyone needs to stop eating McDonald's

Thumbnail of user shuequialyaw
Virginia
1 review
0 helpful votes
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July 23rd, 2023

I went to store #3761 at 10:40 am. Placed an order for breakfast. 1 big breakfast with pancakes and 2 Steak Bagels at 10:57 a.m. I paid for the order through drive-thru. Waited at the window for a least 5 mins and food was handed out. While pulling off I checked my bags. I noticed that my order was wrong so I turned around went into the store. There was a manager there named Kimberly and I told her that I was supposed to get two steak egg bagels and they gave me two bacon egg bagels. At that time all I wanted them to do was fix the order. Rudely Kimberly stated that there's nothing she can do about it because breakfast is over. Kimberly also mention that she is tired of people complaining everyday about breakfast changes. She stated to me that breakfast is not all day anymore even when I didn't ask she stated that breakfast ends at 11:00 and it's been that way for 4 months now. I am the most easiest person to get along with I understand that breakfast ended at 11:00. I advise Kimberly that if that was the case then when I was in the Drive-Thru ordering I should have been told that breakfast is no longer available. Kimberly then said there was nothing that they can do about it breakfast is over and walked away as I was still standing in the store trying to get the situation resolved. When Kimberly walked away she walked to the drive-thru and did something and then came back and I said I will just take a refund so we walked over to the counter to proceed with the refund. As I was receiving the refund from Kimberly she stated that this is crazy start yelling because I should have known that breakfast ended at 11:00 and humiliated me in front of a lot of customers. Never in my life have I ever been to any fast food restaurant and was humiliated I think the first problem was if breakfast was over we should have been aware that it was over the breakfast signs were still up they took my order they also took the money all I really wanted was 2 steak bagels those are my favorite at McDonald's. The second thing is someone there should have just had some type of ownership.No one apologized for the inconvenience no one apologized at all. All I got was attitude, I got yelled at and worst of all I was humiliated. I will never return to that location of McDonald's ever again I rather drive to another store before I step foot in that store. I was disrespected in front of a lot of people including my children this is unacceptable.

Tip for consumers:
It would have been helpful if I would have known on your sites that employers or always right and they have the right to be rude with a customer

Products used:
Food

Service
Thumbnail of user leahf120
GB
1 review
0 helpful votes
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January 11th, 2022

When I order a big Mac I found ded flys in my drink and on the big Mac there was a load of bugs on it

Thumbnail of user neerajk21
GB
13 reviews
8 helpful votes
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September 11th, 2018

Good food
Hygenic enviornment
Good sitting arrangement at outlets
On time home delivery
Professional executives

Thumbnail of user juliag302
Texas
1 review
0 helpful votes
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September 5th, 2021

You $#*!es are deaf as $#*! literally whenever I ask for a sauce you guys forget it what the $#*!!

Thumbnail of user olir2
North Carolina
1 review
0 helpful votes
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October 22nd, 2022

I love McDonald's so much and the food is so good they really added everything I asked for go get McDonald's!

Tip for consumers:
Go get this gang

Products used:
Food

Service
Value
Shipping
Returns
Quality

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