• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user dallasb58
Illinois
1 review
0 helpful votes
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November 17th, 2020

Was at McDonald's today then people don't know how to park only at McDonald's McDonald's is starting to become like Walmart.

Thumbnail of user hebee1
California
2 reviews
1 helpful vote
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May 28th, 2015

Fries chips is not as good as usual, seemed over-fries.

Thumbnail of user danielao7
Colombia
2 reviews
2 helpful votes
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May 15th, 2019

The service online Is very slow AND difficult, AND the food Is not good AND Is small AND spend, but in the shop personal Is good the attention

Thumbnail of user shelbyj5
Michigan
3 reviews
1 helpful vote
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March 22nd, 2016

A $#*!ing shake! "I'm sorry, our machine is down for scheduled cleaning"

Service
Value
Returns
Quality
Thumbnail of user seanb42
GB
2 reviews
10 helpful votes
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January 14th, 2015

Their toy options change so frequently, my gf doesn't have time to buy everything she wants lol

Thumbnail of user setht87
Florida
1 review
0 helpful votes
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July 24th, 2022

Never gets the order right. Fries are always cold and just has horrible service in general...

Thumbnail of user natielys
Brazil
2 reviews
0 helpful votes
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May 7th, 2019

Lugar gostoso e extrovertido. Bom para lanchar com os amigos. Atendimento padrao. O preço é um pouco caro, mas na pressa se torna uma boa opção. Quanto ao sabor é quase como em outros fast foods, nada de muito especial.

Thumbnail of user joannk178
Wisconsin
1 review
0 helpful votes
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April 17th, 2023

I told the person who waited on me I was eating in. But when they called my number, they handed me my food in a bag and when I specifically asked for a tray, I was told they weren't doing trays anymore, although I saw several trays stacked on trash cans, and a couple of costmers at tables with trays. I just now saw an employee carry food to a table ON A TRAY. I wouldn't mind managing with a bag, if I knew the table I was using was clean, but you usually have to hunt for a clean table, or use some of the napkins received with the order to clean off the least dirty part of the table. Then I have to sit there eating my meal and look at someone else's garbage. Most of the employees at the location on 84th Ave and Huron are nice, but there are a few that make you feel like you are an interruption to their day. If they can't get to someone waiting at the cash register right away, they need to at least acknowledge that see them, and that they will be with them soon. I try to support this location because it is near my home, and because the punch cards handed out for free sandwiches, when the restaurant opened, really helped me out when I was unemployed during the recession.

Service
Thumbnail of user tudors5
Romania
1 review
1 helpful vote
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October 26th, 2023

Am comandat doua inghetate mc flurry cu oreo si caramel si am primit doua cu rom.Cand i am spus ca ne a dat comanda gresita ne a intrebat daca vrem neaparat cu oreo si i am spus ca da.Apoi ne pus niste ore pe deasupra si ni le a dat asa.O pacaleala!

Thumbnail of user zaldivar26
Florida
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

En el día de hoy fui al McDonald's restaurante número 35 55 que se encuentra en el 7600 northwest 57 Cris de la ciudad de Tamara florida, *******, la atención fue muy buena pero El sándwich estaba excelente estaba muy tranquilo y limpio además hablaban español también

Thumbnail of user megatamirf
Malaysia
1 review
0 helpful votes
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September 18th, 2022

Pelayan sangat biadap terhadap customer. Tidak pandai layan customer dengan baik mcdonald centre point

Products used:
Pelayan kurang ajar dengan customer. Mcd di centre point

Thumbnail of user hallieshinall771
Virginia
2 reviews
0 helpful votes
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April 17th, 2023

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Thumbnail of user user5505
Ukraine
1 review
0 helpful votes
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July 29th, 2021

Чет они в последнее время в некоторых заведениях начали менять соус в бигтести, не надо так, он так себе!

Thumbnail of user quandaled17
New York
1 review
0 helpful votes
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February 8th, 2023

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Thumbnail of user hallieshinall771
Virginia
2 reviews
0 helpful votes
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April 17th, 2023

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