• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user selinaj24
Utah
1 review
1 helpful vote
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October 13th, 2021

OK so I know some people like this because it has " good pricing" but they would have to PAY ME to eat there again. First of all I want to say… what the heck is that chicken made of? Terribleness? Queasyness? I don't know all I know is it's not chicken. Also literally every single time I go there I have at least three hairs in my meal! I cannot stand that place! Never ever go there! They have terrible customer service and they almost never give you refunds and always give you the wrong meal! I haven't gone there for like at least two years when I went last week! Hurl. I would explain but then we would have a new outbreak called "why is everyone throwing up?" All you should know is NEVER go there EVER!

Tip for consumers:
NEVER EVER EVER EVER EVER GO HERE!!!

Products used:
No products because you just should not go there!!!

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Thumbnail of user kaylak271
Ohio
2 reviews
1 helpful vote
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December 21st, 2022

The McDonald's in northern lights is sorry. They rush to make your food, then you get it and everything is wrong. They need to slow down and take their time because it's ridiculous that almost every time you go to that location they get your order wrong.

Tip for consumers:
Just save yourself the trouble and go to a different location

Products used:
I didn’t eat anything out of a $62 order

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Thumbnail of user guillermoo35
Florida
1 review
0 helpful votes
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June 12th, 2022

Customer service is awful terrible experience every time tve same restaurant. At the servi car they don't answer to people today i was there alone someone else came after me and took their order and i say hello hello and the lady responded hello nothing else Wow

Thumbnail of user bethanys201
North Carolina
2 reviews
0 helpful votes
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January 13th, 2023

So i was just getting back from a long day of work and i wanted to get some micky d's to make me feel better and so i walked into the store and ordered my food and sat down to wait because thankfully that government made virus is no longer roaming and after a few minutes this clown came from the back and came up to me. "Hey there friend, do you want a free cheeseburger?' he asked me that in a sultry sus tone and because i like free stuff i said yeah. And then he told me to follow him so i decided to and he brought me outside into his van.
Anyway, I gave this review a one because they forgot my large fry and the cheeseburger that was promised didnt have cheeeese.

Thumbnail of user reginap36
Texas
4 reviews
33 helpful votes
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August 10th, 2017

I want to thank McDonald's for having large handicap bathrooms for people in wheelchairs. Some Wheelchairs are bigger than others and I no longer worry if I will be able to get into the bathroom and up next to the toilet the way I need to when in McDonald's. The only problem is the grab bars are actually in the way when I try to lift the arm of the wheelchair up so that I can slide over onto the seat I can't without hitting the grab bar so I have to move my wheelchair up which makes it harder for me to transfer. Thank you for giving wheelchair users and others a safe place to go.;-)

Thumbnail of user sb945
Pennsylvania
3 reviews
0 helpful votes
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July 7th, 2022

The McDonald's in Norristown Pa on main St down the street from the court house. As much money as McDonald's has been getting over the decades you would think they hire better people to be the face of their restaurants, it embarrassing as human. To walk into this facility an have homeless & drug addicts laying all over the floors, the smell of urine an feces, no one wants to smell while thinking to order there food! Not to mention the customer service, you better not expect that at all! It's so sad that this company Continues to hire people with no integrity or people skills at all!

Service
Value
Thumbnail of user stanleyh59
Austria
1 review
0 helpful votes
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July 13th, 2019

Chips are almost always cold and soggy. Fish burger is always tasty but staff NEVER put the fish, cheese and sauce in the middle of the bun. Like why is only the corner of my fish in the bun? Even when it's empty and I'm the only person in the shop, you can't assemble a burger properly.

Thumbnail of user debral855
Florida
1 review
0 helpful votes
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July 27th, 2022

This McDonald's on ******* Seminole Blvd largo, FL *******. The employee do not know how to talk to customers at the window very disrespectful I will not come back. To much attitude in the morning like they do not want to be there. They need to learn customers service skills because they do not have none. They get a " zero from me "

Thumbnail of user vincem95
Colorado
1 review
1 helpful vote
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December 4th, 2020

The McDonald's apple fritter f-far less-than-expected. The apple fritter is not much better than the store-bought Pillsbury biscuit. 7-Eleven has them beat by 75 percent. This apple fritter is not much larger than a Pillsbury biscuit one of those buttermilk biscuits very poor try McDonald's I'll stick to my 7-Eleven. Full-size apple Fritters.

Thumbnail of user jasmilee
Australia
2 reviews
0 helpful votes
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October 26th, 2022

My family and me, we love McDonald's! Our kids especially, when it comes to restoraunts and fast food places, McDonald's is their favorite. Us grown ups, we know that there are more places with maybe better food our service, but kids are the happiest in McDonald's, they love playing with there toys and they adore french fries and ice cream

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Thumbnail of user natalier45
Texas
1 review
0 helpful votes
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August 9th, 2017

Took my grandkids to McDonald's yesterday and the tables and high chairs were so filthy it was disgusting! I literally had to clean everything and wipe everything down bc it was so covered with food and residue from the past uses.
I live in a small town and our McDonald's is Directly by a interstate exit in Van Buren, AR. I am embarrassed now that I know people who see that mess will associate it with our town.

Thumbnail of user lorries1
Maryland
1 review
2 helpful votes
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April 12th, 2015

I was upset with the fact that McDonalds treats American workers so unfairly. They can pay workers in another country 15.hr but only pay our own USA people min. Wage! I make over 37,000 a year and I struggle. I can not imagine how hard it is for a min. Wage employee. McDonalds had it's start here in USA. My children and I used to Love McDonalds! It was as American to us as apple pie, but not anymore. My children and I both agree that they are CUT THROATS in the worst way! We will never walk in a McDONALDS again! SHAME ON THEM! My family and friends feel the same way!

Thumbnail of user kendrak101
Illinois
1 review
0 helpful votes
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August 20th, 2022

Waited for my food for a hour, then food thrown at me, did not even get the right food, and did not get a refund like everyone else even though I got there before everyone else's and they still did not care

Thumbnail of user bobg919
Indiana
1 review
1 helpful vote
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November 11th, 2022

I TikTok we saw the dirty supplies that they use and the dirty stuff. The soda comes out of a box. The fire that fries the fries are disgusting they're not cleaned out The grease doesn't look like it been changed the oil doesn't look like I've been changed that's in the fryer and it looks like it's been there for like two years and it looks disgusting

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Thumbnail of user karenm5414
Montana
1 review
0 helpful votes
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September 7th, 2023

I want the classic buns back for the small hamburger. The new buns ruined the taste. The classic buns helped make the small hamburger a delightful treat. I won't order it again unless the classic buns returns.

Thumbnail of user justinc729
Michigan
6 reviews
9 helpful votes
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June 28th, 2022

I can NOT believe it! After my grudge with Burger King, I decided to go to Mcdonald's for lunch with my bros. I ordered one Quarter Pounder and a 10 piece of chicken nuggets and guess what happened when I took a bite out of one of my chicken nuggets! I could barely even bite it! I asked a worker for a refund, but they refused because the ice cream machine was down and they needed money! Such a greedy place! I gave my chicken nuggets to my dog, Millie, and she could not even eat it! I can't believe Mcdonalds would serve such a health hazard!

While my chicken nuggets were too hard to eat, I decided to eat my quarter pounder, but it tasted TERRIBLE! It was waaaay too greasy and cold. I decided to toss that gross burger away instantly, and I got super ill the day after the incident. I will NEVER go back here again!

Tip for consumers:
do NOT come here, aweful food.

Products used:
quarter pounder and 10 piece chicken nuggets

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Thumbnail of user phoebed29
Ukraine
5 reviews
2 helpful votes
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August 11th, 2022

McDonald's is a well-known fast food chain in Europe. I love this fast food chain myself. Each branch is well-maintained, the staff is pleasant and helpful. The food is tasty and affordable, there is fast food for adults and a menu for children, as well as desserts. I recommend it to all fans of fast food.

Thumbnail of user deepua1
India
1 review
1 helpful vote
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July 6th, 2021

There are a variety of food options accessible at all times, including chicken burgers, veggie burgers, and French fries. They can also give home delivery within 30 minutes, as well as other services such as discounts and a large selection of popular foods on sale. While I booking an order I use Saveplus coupons which are suggested by one of my friends this is the best coupons site I have ever seen guys once you check and confirm this is the best site for the coupons

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Thumbnail of user chrisc233
GB
10 reviews
7 helpful votes
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March 16th, 2016

I go to McDonalds from time to time when I don't have somewhere else to go to have my dinner. Their food is so so, but if you're hungry you can eat it. However, the service is dreadful. The stuff is so rude!

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Thumbnail of user michaelc7564
Indiana
1 review
0 helpful votes
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November 8th, 2022

I haven't been honest with my other reviews. And I'm sorry McDonald's. So I'm here to tell the truth. McDonald's is pretty good to me My other reviews have been really random but I like McDonald's it's always a great treat. Think you McDonald's for everything I love you bro

Tip for consumers:
The people there are not the best but food's pretty nice sometimes

Products used:
Food

Service
Value
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Thumbnail of user lindaw3003
Florida
1 review
1 helpful vote
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October 11th, 2022

I am a sweet tooth and love vanilla milk shakes. I usually get my vanilla milk shakes from Chick-fil-A. Which are nice and thick and taste very yummy. But, today I bought a vanilla milk shake from Mac Donald's. Seriously folks, This milk shake is WAY TOO SWEET! I will not buy Mac Donald's milk shakes, anymore. Corporate, should buy these shakes and sit around the meeting table and taste them. Lol.

Thumbnail of user davem471
Australia
2 reviews
0 helpful votes
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November 7th, 2018

Its good when you are too lazy to make food yourself. Its best to just get some burgers without the fries and drinks. The fries are good, but the drinks are just mostly ice and quite pricey so just get something for somewhere else.

Thumbnail of user donnam3502
North Carolina
1 review
1 helpful vote
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February 3rd, 2023

I go to the McDonald's on Randolph st thomasville n.c. Every day.so this morning I used my mobile app and ordered my 2 French vanilla lattes instead of the long line I got in mobile order 6 spot and waited on my order...and waited and waited and waited for 30 minutes, finally walked Inside and they were just making my order. 30 minutes for real? That's crazy.now it's 3 pm and I look at my banking and see they charged me twice this morning wow...

Thumbnail of user lilyb170
Virginia
2 reviews
1 helpful vote
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January 1st, 2023

Mcdonalds yall need to do better. I mean we all know that your ice cream machines do work your just lazy. Like yall icecream machines are ALWAYS BROKEN. Like please take the time to just make icecream for little kids. Its unfair why they can't have icecream because of yalls lazy butts. I give yall a 2 star rating

Thumbnail of user denniss1520
Massachusetts
1 review
1 helpful vote
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May 10th, 2023

How in the world can any fast food restaurant take a greasy burger and throw it directly on the bun and make the bun saturated in grease, isn't there a better way to degrease the burger so the bun isn't totally soggy and extremely unhealthy? Take a Mcdonald's hamburger off the bun and put it between napkins flat on the table 6 different times and look and see what you're putting in your arteries.

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