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McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user eileenc82
MK
3 reviews
0 helpful votes
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June 9th, 2019

If you are in Asia or some parts of Europe the service is a lot faster, in the USA its like the donkey express most of the time. I know i am eating junk food, so when i am going for junk i want the junk fast as in now not next year

Thumbnail of user kimberlyf1005
Pennsylvania
2 reviews
0 helpful votes
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December 31st, 2023

I was an absolute loyal McDonalds customer. At least 3 times a week it was my favorite,QUARTER POUNDER WITH CHEESE. In Oct.,hospitalized for almost a month,I had my husband buy my meal. WHAT HAVE YOU DONE? The burger was smaller and I was so disappointed! Everything was NOT upto par,& I am sorry to say,...I HAVE NOT BEEN BACK!

Thumbnail of user roberts10130
Indiana
1 review
0 helpful votes
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February 20th, 2024

Will never go to a McDonald's again overpriced slow service and I can't understand what the employees are saying when I talk to them and to many order mistakes

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Thumbnail of user enochj10
Montana
1 review
0 helpful votes
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August 27th, 2022

I used to love McDonalds as a kid but now that I'm older I find McDonalds food to be disgusting and one of the most poorly made fast food in the world. I would say this food is about as bad as taco bell and teh only reason its popular because it is everywhere.

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Thumbnail of user nertishac
Australia
1 review
0 helpful votes
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May 4th, 2023

You didnt do your job properly and I'm not happy spending 70$ what my money back and some one has to go pick up the rest of the order outher wihse I would have had to pay more money for a nuther delivery

Thumbnail of user ypingap
Pennsylvania
1 review
0 helpful votes
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February 3rd, 2023

This *******@444Lenox Ave. McDonald in Harlem is so Ratchet, nasty & dumb I end up giving my order away on the spot after I bought it rite in front of her I'll never go back in there... I promise myself.+ Plus the place is full of stinky squatters, drug dealers, and addicts... Stay away from there people. I'll show poops& proof next time Im passing by till then Stay tuned...

Tip for consumers:
Don't go there there's always drama and shootings there .

Products used:
I gave it away food

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Thumbnail of user paulj1369
GB
1 review
0 helpful votes
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April 14th, 2022

Just had there new big burger meal how small the burgers are the buns are bigger then the burger also had a big mack they should call that maggot mack how small it was Apple pie gone small aswell you go to the u.s. a and there MacDonald's food much bigger looks so good on TV but narr nothing like it

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Thumbnail of user corinnes93
Ohio
1 review
0 helpful votes
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August 22nd, 2022

There is something seriously wrong with this mcd. The manager can't keep employees and when she knew she wouldn't have help at 3 she kept the front doors open and both lanes. We had order around 3. At 340 asked for our money back. She( the manager) then told us about being short at 3. But had she closed the doors the drive thru would have been longer especially if only one lane was open and we could have made a decision if we wanted to wait or not. Then went to north Lebanon mcd they charge more. I wanted to spend the cash we had gotten back from the south location and they said they were a franchise. They didn't know that theyall do have the same CEO. Won't be eating mcd for a while. Wasted a portion of my work day! If u had a million dollar car. Got it serviced regularly. You'd expect to get where u need to go. Right? You don't deserve the millions u make. You should be well oiled machine is more like a clunker here in Lebanon ohio.

Tip for consumers:
Don't let fast food waste your time

Products used:
None

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Thumbnail of user evap182
Oregon
5 reviews
0 helpful votes
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March 13th, 2022

I think Mc Donald's food is really good.(especially the fries) I just want to say that I appreciate the hard work of all employees and I want to thank all the workers for working hard and dealing with rude customers. All food workers deserve more credit and gratitude then they are shown, Please take time to tell them that you are thankfull for their service.

Thumbnail of user lovisw1
Maryland
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Selena a manager from the Lovingston Virginia location is of high value. The place was busy and the drive thru was loaded. I came inside as my vehicle does not fit through the drive thru. Inside, I placed my order and went to fix my drink. The second I snapped on my lid she called out my order number. There was only one cook at that time and the way she gave direction to staff in a calm and well processed manner was a blessing to see. Her patients was abundant. She is a true leader. I'm sure you here this alot but she deserves a raise. Please thank her with some kind of acknowledgement of meritocracy. Thank you Selena!

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Shipping
Thumbnail of user siennar17
GB
1 review
0 helpful votes
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June 7th, 2023

I ordered a happy meal, however I still felt sad afterwards. Everything was cooked and not raw and crispy the way i like my toes. The first time I walked through those doors I felt like a main character, only to be pushed aside by a roadman, I would've let it slide if he was hot however he was far from. I like McDonalds, it's a staple in my diet however I think I'll go to burger king next time. XOXO gossip girl

Tip for consumers:
i got my napkin detty

Products used:
napkin

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Thumbnail of user michaeld6566
Connecticut
1 review
1 helpful vote
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August 25th, 2023

Used to go there because it was affordable now it's the same old stuff for twice as much. For the money you can go to a restaurant and get a good burger and fries and a drink for the price of a small mcdouble and fries. O let's not forget just about every single time I go to McDonald's the over payed employees still can't get the order right. Iv been all over the USA and it's not just one it's more like 98/100. Don't wast your time go to a real restaurant.

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Thumbnail of user wolfking202zu
Arizona
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

I went to this McDonald's I was told to first order from the kiosk instead of the counter. Then I put that I was eating in and instead of bringing the food to is like there suppose to they just called us to the counter. Then I was done eating I asked for a refill and they wouldn't give it to me.

Thumbnail of user shakuntalag
Florida
1 review
2 helpful votes
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March 29th, 2023

Came to the Mc Donald which is in Walmart on Sand Lake road in Orlando Fl. The cashier had the most amazing attitude. I normally go to Mc Donalds and get a crappy attitude. She was very helpful and spoke with the friendliest voice. My receipts says phone number *******807 Orlando Fl. *******, address 8101 S. John Young Pky WM#908 Fl. Treyona was her name.

Thumbnail of user hondwing2181247
Kentucky
14 reviews
16 helpful votes
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July 20th, 2023

McDonald's food is slow and unfriendly it's unhealthy but most of all it's poison if you know how their french fries were done you wouldn't touch them if you know what was in their hamburgers you would not eat them why do you think you could put them in a refrigerator for 2 years and you see no change if you love shakes forget McDonald's eight out of 10 times they will mess your order up

Tip for consumers:
If you want a fast food restaurant don't go there go to Wendy's

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Thumbnail of user hannahw577
Australia
1 review
0 helpful votes
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March 23rd, 2023

I was at McDonald's sorell tas 24/3/2023 I ordered my meal that was 10 chicken nuggets sweet and sour sauce a medium fries and a large lemonade I payed for it on the self serve i got my umber that was 65 I waited for about 10 - 15 mins i went up to the counter and asked she had a look on the till and said there is nothing on here for number 65. I walked back past the mc café and the guy brought it over and said this number has all already been called out. I said table service was not very impressed thankyou Hannah white

Thumbnail of user rondas106
California
1 review
0 helpful votes
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March 11th, 2022

It is utterly ridiculous, that I STILL cannot walkon and order something to eat, and with no mask mandate, I still cannot. I have always loved McDonalds. You have now lost a valued loyal customer for life, because of this ridiculousness, and you know it is ridiculous. I am 100% positive that I am at from the only one you have lost because of this. So now, you have lost all of Russia, because of the eastern European thing going on over there, but you are now losing even more, because of a bull crap narrative. Good bye forever.

Tip for consumers:
I don't care. Just want it known that McDonald's, along with other restaurants, are being ridiculous.

Products used:
None. McDonalds and their ridiculous police of still not letting people into their lobbies.

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Thumbnail of user dercksh
Washington
3 reviews
1 helpful vote
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March 18th, 2023

Scam! App does not acknowledge mcd. Huge scam for no credit on app. I hope they all go out of business. Huge scam. App says there is no mcd in the area. I hope they go bankrupt. Gonna take photos for health dept violations. No covid safeguards. N o washing tables. No trays if u eat inside. They expect you to put your food on dirty tables. This franchise needs to be SHUT DOWN NOW. If you want to get ill eat at Jerseyville il. Jerks

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Thumbnail of user marilyn1977.mp
New York
1 review
1 helpful vote
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June 18th, 2023

I went to McDonald's located at 103 street in3 avenue in Manhattan and they remodel the place looks nice but the serice was horrible. I placed an order by the new machine myself and I had to wait about 25 to 30 min for fries and a cheeseburger. The workers seems very rude and I feel they shouldn't be working there cause they act like children. Not a friendly environment to enjoy food. I gave a one star cause ot new remodeling job

Tip for consumers:
They need to replace the workers . They where rude people .

Products used:
Food

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Thumbnail of user thomasw2644
New York
1 review
0 helpful votes
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December 13th, 2022

I see a lot of bad reviews here. Well this is just another, that corporate couldn't care less about. Obviously!
My complaint is cost. Visited McDonald's Altamont Avenue, Schenectady, location. I purchased four fish sandwiches. No fries, no drinks. Just sandwiches. That order cost me over twenty-five dollars. Four, four by four squares of processed fish, with half slice of cheese,each, on a roll with a sloppy squirter o tartar. Way over priced. Way over rated. You got me this time but I don't believe anyone cares.
Never again!

Thumbnail of user lauras2989
Florida
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

When today and the lady on the window on the phone. Bad service. Don't even ask for my reward, and them when i ask the gentelman lol said that not a think. Doing false advertising 3355 w 80 st hialeah fl.

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Thumbnail of user juans732
Illinois
1 review
1 helpful vote
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January 10th, 2023

So, I was just chilling on my couch scrolling on my phone. Until, I saw a McDonalds advertisement about this BigMac. It made my stomach rumble with hunger and drool went down my chin. This made me decide to get lunch at McDonalds. I drove up there and ordered two number 9's, a number 9 large, a number 6 with extra dip, a number 7, two number 45's, one with cheese, and a large soda. No response. So I repeated it. No response. WHat a joke.

Tip for consumers:
ignore the emo girl

Products used:
White Los Santos Saints jersey and black trousers

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Thumbnail of user williamb303
California
6 reviews
15 helpful votes
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July 10th, 2017

C. C Yin is a man and owner who does not care about the handicapped or about his customers. I have never been able to get him to turn his drive thru speakers up so I can hear in Vacaville or Vallejo which are both of his locations. I'm hearing impaired and have a hard time hearing. I have even received the wrong food many times and even cold food. I want to talk to him but he doesn't want to talk to me. I have tried calling Corporate and they tell me he doesn't have to talk to me if he doesn't want to. This man escaped China and came here with nothing he tells everybody, but now he has 14 McDonalds locations. He should be grateful from being in this country, but he's not. All he cares about is his money and bragging about his fame. This man is nothing but a low life scum. Find out which locations are his and don't buy from him go to others that he doesn't own.

Tip for consumers:
Avoid any McDonalds location owned by C.C Yin

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Thumbnail of user lg40
Texas
10 reviews
58 helpful votes
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March 9th, 2018

I wanted to try the mobile pay and was super happy that the deal for that day was the filet-o-fish buy one get one free! I even customized my order with extra tartar sauce! It was fast and easy. I also customized my order for a large Sprite with no ice!
I was the only one there who did a mobile order, so it was easy for them to see my order!
I don't like leaving my credit card info on an app, so I just swiped and deleted it from the payment area on the app when I got home!
I ordered from my home and McDonalds is only a few minutes away from my home.
I'd recommend it and will use it again!

Thumbnail of user pamelam1972
Massachusetts
1 review
0 helpful votes
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July 22nd, 2022

At 6:20 pm whoever was taking the order at bpt ct park Ave McDonald's on 7/22/22 was so freaking snotty no thank you no please can I help you? Rediculous then no sauce with chicken nuggets when we asked her gives us one smfh the guy at drive up window was so snotty not ever going back

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