• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user pate196
Wisconsin
1 review
0 helpful votes
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June 18th, 2023

I was shocked at how poorly I was treated at a McDonald's drive through in Pewaukee, WI on Ryan Road today. This location does not accept breakfast sandwich deals on the McDonald's app, their drive through is slow and disjointed and they price items ordered as ala carte rather than consolidate the items as a meal. I ordered two bacon egg and cheese sandwich meals and they decided it benefited them more to price the sandwich, hash browns and drinks separately. When I called the manager to discuss, her reply was the owner operates independently from McDonald's corporate. The deals app is something they choose not to honor due to the wishes of their owner.

Why would McDonald's grant a franchise to someone who refuses to accept deals on the app they created for customers? Price gouging is not something McDonald's is known for either. I do not feel like I should be ordering food ala carte at a McDonald's vis-a-vis a fancy steakhouse.

My suggestions is to change the name to Mac's and Don's because this restaurant does not come close to the standards adhered to by most McDonald's restaurants I patronize. This will be my last visit and my suggestion is to follow my lead and avoid this place.

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Thumbnail of user roym450
Texas
1 review
0 helpful votes
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March 3rd, 2022

My quarter pounder wasn't made right as I requested. I was charged for extra bacon and received less of what I wanted of the less of bacon. The shredded lettuce fell out of my burger

Products used:
no comment not happy with my bacon cheese burger

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Thumbnail of user bobs1627
Wisconsin
1 review
0 helpful votes
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October 18th, 2021

Their chicken is sometimes dry but their double qaurter is really good. I get the double quarter pounder when I go but that is the only good thing good thier

Thumbnail of user davidh5900
Oregon
2 reviews
0 helpful votes
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July 21st, 2022

I've gone to this location for years, and it has gotten really bad!

I ordered 2 sausage biscuits and a hash brown... after waiting about 5 mins behind only 2 cars and get to the window, they ask me if I want a drink carrier. WTF... I didn't order any drinks. Then they tell me to pull around and wait for my order. It's taken so long to get to the window, they could have already made a dozen of them.

This is NOT the 1st time I've had to wait for a small order. I then told them to cancel my order and return my money... she still told me to pull around the front and wait. HELL NO... I want my money back now. She said she needed a manager, I said go get one, I want a refund. She argued with me, and I stood firm and said after I waited this long, I wasn't going to wait any longer.

She started to hand me a dollar and some change, and I asked what was this? She said that's my refund. I paid $5 for my order, and you need to get it right, and refund the correct amount. I finally get my money back, and some other girl inside said I should be more patient. I told her to watch her mouth and don't smart off to paying customers. They seem to have scraped the bottom of the barrel to get these employees, as they have NO customer service skills.

I feel sorry for the owners of that store, with the rude people they have working for them.

This was my last time at that location.

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Thumbnail of user lilyhood103
West Virginia
1 review
0 helpful votes
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January 6th, 2024

Ordered a good but and they forgot half of it and didnt even put anything on my burger i was very dissapointed

Thumbnail of user collinz2
Iowa
1 review
1 helpful vote
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October 24th, 2022

Mcdonald's always messes up my food a LOT like when I order cheeseburger ONLY pickles, they have a 75% chance to put mustard, ketchup, and onions on it.

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Thumbnail of user crisl38
California
1 review
1 helpful vote
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September 6th, 2023

A very bad experience, I asked for a delivery and they only stole my money, because the food never arrived.

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Thumbnail of user rhettm17
Illinois
3 reviews
0 helpful votes
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March 16th, 2023

The food is disgustang and I hate this place. It's soooooo ugly I wanna barf. DO NOT go there because you will die eating their food forever, I mean duh, this place is ugly, uglier than the inside of my toilet and my a** combined. So I suggest you NEVER go there EVER!

Tip for consumers:
Do not go there or you will die!

Products used:
None

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Thumbnail of user caydens8
Ukraine
2 reviews
0 helpful votes
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July 1st, 2022
Verified purchase

Tasty food, great service. I love spending time here with family and friends. I always order myself a Big Mac.

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Thumbnail of user anshj2
California
3 reviews
0 helpful votes
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September 18th, 2023

When I went to mcdonalds I saw poop all over the floor the workers were kissing my food and taking poops on it I really never want to go back there and the food was really bad too I feel like I could get food like this shipped from amazon 10 years after I actually oredrerd please never come here uwu

Tip for consumers:
no

Products used:
his mom

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Thumbnail of user bobbyb485
Oklahoma
1 review
0 helpful votes
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February 23rd, 2023

Its utterly ridiculous that a person cannot get a stink'in cheeseburger from this place as early as 4am. Take a cue from Sonic IDIOTS! It's just crazy that a place like this can't seem to pull off full menu 24hrs like everyone else. GET WITH THE TIMES $#*!S!

Tip for consumers:
My only tip would be: Don't want a damn cheeseburger at 4am or your screwed!!!

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Thumbnail of user maheshd10
Virginia
3 reviews
49 helpful votes
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November 4th, 2023

Ordered breakfast online and selected curbside pick up as I wasn't feeling well and didn't want to go inside. Ordered a couple of breakfast muffins and a hot caramel macchiato as it was cold outside. The McDonald's employee, with frown on her face, brings my food but brought an iced macchiato! I told her I had ordered a hot macchiato. She smirked and said she'll be right with the hot coffee. I wait in my car for 10mins and nothing. I had to go inside to remind her, she mumbles something and walks to make my coffee. After she makes and hands to me and I asked her that looks like a small I ordered a medium, she says that's a medium. As I'm walking out I opened the top lid and the cup is only 2/3 full. I had to go back inside to complain, she looks at me and walks away mumbling. Finally brings me another cup. I taste it when I got to my car and there's no caramel in it. I didn't have the energy or the heart to go back inside, shook my head and headed home. What should have been 5mins took half an hour. Worst experience ever. They need to hire better people who at least smile and are nice.

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Thumbnail of user jamalj47
California
1 review
0 helpful votes
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January 10th, 2023

I saw a rat in the pickup window and there was a rat in my burger it looked disgusting if i was you i wouldnt go to mc donalds its such a bad disgusting place ewwwww.

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Thumbnail of user amnawaseem1033
Pakistan
1 review
1 helpful vote
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October 16th, 2023

Worst experience ever heartless people with no shame at all. This app should be banned at each and every cost

Thumbnail of user dylanh155
Virginia
1 review
0 helpful votes
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May 25th, 2021

So it was a Tuesday and after hokey practice we wanted McDonald's so we drove 6 minutes to get McDonald's and they gave my mom a patty with ketchup but she wanted a patty with ketchup and pickles and my order a grilled chicken with ketchup came out as a grilled chicken with ketchup and pickles so we got our new orders and right this time and I drink my supposed to be sweet tea and it turns out it's unsweet so we drive to another McDonald's to get the right which was about 15 minutes away and we order a sweet tea again and we drive off 1 minute later I try the supposed to be sweet tea and its unsweetened again so I give McDonald's a 1 star they suck but their food is good

Thumbnail of user kathyb1880
Illinois
2 reviews
0 helpful votes
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January 6th, 2024

Am sorry but McDonald's food isn't that good to have prices like that. They are acting like they are a five star restaurant. They are so far from it.

Products used:
Mcrispy chicken sandwich and fries

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Thumbnail of user roelienv1
South Africa
1 review
0 helpful votes
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December 1st, 2021

We couldn't even just change seats the the one waitress (Katlego) was rude to us. The food is very great and the waitresses are nice excluding Katlego
The manager is very nice

Thumbnail of user eleynaw
Kentucky
1 review
1 helpful vote
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September 23rd, 2022

I give them a 4 because their fries aren't that salty and good and their teas aren't that sweet and if you want non sweet they aren't that unsweet and if you want sweet they aren't that sweet.!

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Thumbnail of user janellec96
New York
1 review
0 helpful votes
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August 29th, 2022

No stars! This McDonald's manager's attitude stinks along with all of her subordinates. I guess this is where lead by example comes in. The staff that was taking drive thru orders at around 5:30pm 08/29/2022 i commend you for doing your due diligence to ensure you updated my order to cook to order. While she was doing her job her manager was in the background asking her why she was changing the order to cook to order and giving her hell. I was asked to pull over and wait for my order which i did. When my order was brought out to me of course the fries were cold and stale. I went inside the McDonalds's to voice my concerns and was met with a attitude from the manager. She opened a bag and asked me to put the old stale fries into the bag. No one can't tell me that she didn't take the fries and refry them. She is rude and obnoxious and should not be a manager to those younger kids who are obviously following her way of dealing with customers. I will also call the corporate office and ensure she is reported and hopefully she is removed and replaced with someone who has leadership skills to show those kids an awesome work ethic. Shame on 701 Utica McDonalds!

Thumbnail of user chrisc764
Massachusetts
1 review
4 helpful votes
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October 22nd, 2018

Really good good poop of food poop poop poop poop poop wanna make make me me poop pioop poop poop poop poop poop poop poop poop poop i like to eat here so much cuz of poop cuz poop is good cuz poop

Thumbnail of user timb387
Croatia
2 reviews
4 helpful votes
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September 15th, 2018

Well, I adore Mcdonalds. Every few days I have been going to grab a snack. Food is delicious, menu with lot of choices. Coffee and cakes... oh!?

Thumbnail of user judys906
Nevada
1 review
1 helpful vote
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June 11th, 2021

Don't get it. Plain except for the pickle. No mayo or sauce of any kind. Over salty also. Not worth it.

Thumbnail of user yolandam31
California
3 reviews
2 helpful votes
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May 14th, 2018

Well often close by MC D location Lapalma/Carmenita bad service, rude, charges not consistent, Kiosk help? Not accurate and difficult to get someone to help... SAD..

Thumbnail of user janayah4
Ohio
1 review
0 helpful votes
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November 26th, 2022

The food is good but I do get tired of it, they should add all day breakfast agin because I don't wake up early enough to get my McGriddle! All I'm saying is that I need all day breakfast agin plz

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Thumbnail of user sohaibk11
Pakistan
1 review
0 helpful votes
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July 19th, 2022

This business has no professionalism literally i ordered 5 drinks all different and all of them were the same never order from mcdonalds half of my 2 drinks were drunk by the $#*! dumass driver his name is Ansar Ali he is a fraudy driver he needs to be fired from mcdonalds this instant he is $#*! at his job and he and the drinks tasted like sewage water, Mcdonalds is $#*!

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