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Meetup

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Overview

Meetup has a rating of 1.3 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 626th among Social Network sites.

  • Service
    77
  • Value
    77
Positive reviews (last 12 months): 0%
Positive
0
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How would you rate Meetup?
Top Positive Review

“Andrei's French convo group is magnifique!”

Masha K.
7/26/16

I've really enjoyed attending the intermediate/advance conversation group led by Andrei on weekend mornings. The topics are always interesting and the Union Square Barnes and Noble is a great location. Looking forward to going again soon!

Top Critical Review

“Meetup is now Greedup”

Jim C.
10/13/24

I have been an organizer for my group on meetup for about seven years. In June, they jumped their pricing sky high, $44 for one month, $180 for six months, $300 for a year and encourage us to have members pay this. Granted, we have 700 members, but that burden should not be placed on them (even 50 cents). When it was about $100 per year, I could justify the cost. At $300, I cannot any longer. And by the way, that is just their standard pricing. Meetup PRO is even more ridiculous than this. When I tried to reach out to support about this, I literally got the cold shoulder. Not a single person contacted me from Meetup about this issue. That was the final straw. Sure like most greedy corporations, they will get their money somehow. We just won't be one of their supporting groups.

Reviews (496)

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customer service (49)
Thumbnail of user lisam348
Georgia
1 review
8 helpful votes
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October 24th, 2016

The new app is horrible, confusing, can't post a meetup from my phone, have to go find a computer. I know many, many people who have emailed them to tell then that their app sucks, but they are just ignoring everyone. They know they're the only game in town, so they do whatever the heck they want to. Eventually, they won't be however, and everyone will flee their site immediately! I heard they are going to load the new version on-line as well. If they change the computer access to look like the app, I'm going to stop being an organizer and drop out of meetup. I'll just use Facebook to create invites to all the people I met on meetup, and abandon meetup until someone else comes along who does a better job of listening to their customers.

Thumbnail of user johnd187
New York
1 review
9 helpful votes
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May 16th, 2013

They use fake accounts to pump up your meetup, this is why only a few people show up per meetup. Not only are they faking out the organizers but the people are tricked into thinking others are going (which kind of adds a security issue considering it's not safe to just attend any meetup by yourself).

Because of their bad ethics, this site is becoming more and more unpopular. All this greed will surly see its karma.

Thumbnail of user robertj259
Massachusetts
1 review
5 helpful votes
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December 4th, 2017

By and large it has turned into a way for businesses and people to make money off members who are looking to expand their social circle. Service businesses hold "learning" sessions to sell their services. Restaurants advertise "social events" to get you to come in and buy food and drink. Trips are advertised at rates that are higher than if you did them on your own. "Self-help" and "self-improvement" retreats are offered by individuals to make money that prey on lonely, desperate and troubled people.

Thumbnail of user robinh173
GB
1 review
7 helpful votes
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April 14th, 2018

It used to be great, but the new website is infuriating. It's just so much less informative and with so much more blank white space than the old one. Doing my best to move my members off meetup now so I can one day rely on another platform.

Thumbnail of user jamesm281
New Mexico
1 review
14 helpful votes
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June 23rd, 2015

One star is too many. Can we give it no stars here?

I'm the owner of a Meetup website (group). This is a PAYED service, but the customer service is the worst I've ever seen or heard of -- which is to say they never actually communicated with me by email when I reported a problem. And they apparently are not accessible by telephone at all (I could not find a customer service phone number for them on their website).

What is more, Meetup apparently prevents users of its messaging service from voluntarily sharing their email address with others in the group via their messaging service! I've had several people respond to my request for their email address by sending that address... which Meetup blocked! In the place of the email address these people sent was five asterisks: *****.

Meetup needs to be replaced by a superior service which offers the same kind of service, only better. Perhaps Meetup themselves will realize this and repair their egregious errors of judgement.

Tip for consumers:
Stay away! These folks offer crap, garbage....

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Thumbnail of user tanyap26
California
1 review
27 helpful votes
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February 12th, 2018

The website is now non functioning, it's in the old and the new platforms at the same time. But you can not tell which parts of the site works or doesn't work, until you spend too much time fumbling around. What a shame.

I contacted them with my complaint, however no response. I was hoping they would respond and say "our ETA for new platform is?" or something that would let you know that this is a priority to them. FIXING THIS PROBLEM.

Its all good that I have heard nothing from them. I will be looking for a new service. Even if a lose a few, its still better that working with a company that does not respond. I take a 'no response' as a F--k You to a customer.

Only a matter of time. I'm out.

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Thumbnail of user barbaras195
Texas
1 review
16 helpful votes
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February 13th, 2017

Are we to understand that you want over half of your members to cancel their accounts?

Well, we're doing that right now.

It's one thing if members want to set up such a group, despicable as it may be, but for your company to set these up and brag about it through a mass emailing? No, you can forget that.

I am cancelling my account.

Thumbnail of user georgel253
Mauritius
2 reviews
4 helpful votes
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July 7th, 2019

I used Meetup to meet with other developers to code. This innocent activity works without any issue. But as many people said, there are some issues when you want to do political meetings. Another annoying issue is that I get every meetup 3 times in my Calendar. That is so annoying.

Thumbnail of user jeffl136
Oregon
1 review
24 helpful votes
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February 1st, 2018

Meetup used to be a pretty good site. But with each makeover, the look and feel and functionality continue to degrade. I am an organizer and I know several other organizers who all agree that using Meetup is an exercise in rage and frustration. You want to start throwing things. Yeah, it's that bad.

Thumbnail of user markh102
California
1 review
4 helpful votes
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March 22nd, 2014

Meetup has good facilities for organizing group members and events. It's easy to design your own page and set up events, even collecting money for them. Clubs who start using it need to be aware that it's really hard to stop using it, because if you stop paying fees, meetup will email everyone else in the group asking for another organizer to step up. So, if say you start a club called Harley Riders of LA County, but then decide to move to your own website, it's really difficult to take your meetup members with you. You need to email all the membership and then manually delete all group members, otherwise they will all keep receiving emails from Meetup that your club is closing down if a new organizer doesn't step up.

Thumbnail of user peterb263
New Zealand
1 review
10 helpful votes
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January 10th, 2018

We have been using Meetup for 6 years and now they cocked the whole thing up we will be leaving if they don't bring back the old format. This was so easy for the older users of our club, now they don't bother as too hard. Why stuff up something that was working, fire the tosser who gave it the new look

Thumbnail of user nyco
New York
1 review
12 helpful votes
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December 5th, 2012

I was an organizer for hundreds of meetup events. I quit because I could no longer deal with the psycho, creepy, and just plain crazy people that would come to my events.

After all of the work that I did... I agree with other former organizers on meetup.com that meetup is definitely for losers who do not have the social skills to make friends in real life.

Thumbnail of user roberthm1
Florida
1 review
9 helpful votes
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October 28th, 2021

I joined in as an organizer in 2008. I loved the group but then they insisted on collecting the dues. They kicked me out when I didn't pay the dues of O dollars but held me liable and kept deducting the 6 month dues from my Credit Card. No way to contact them. The phone number in NY doesn't work. My American Express sided with them rather than me. Stay away!

Thumbnail of user carolynt18
Utah
2 reviews
1 helpful vote
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January 18th, 2021

I love some things about meetup, the concept for one. It's a great way to meet people with similar interests. I do however wish you could manage email subscriptions better. If there is a group you like but the host likes to email a lot, it's annoying and you either have to leave the group or just deal with all the emails. I've also noticed some groups want you to donate money. That is unnecessary.

Thumbnail of user ericl485
Pennsylvania
1 review
2 helpful votes
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May 3rd, 2020

This site has BIG problems when it comes to easy access to group events online. They seem to have some problem with just sending out a link once you request to attend a group. They don't send a link to your email and if you go to the group site there is no link to attend at the time the group is starting... i find it very stressful and the groups I am joining are to help me with stress! I would avoid trying to do things online through Meetup and just wait til people start getting back together in person. This has happened to me with several different groups on Meetup. Are they super careful about security or something? Has anyone else had this problem?

Thumbnail of user smithj38
New Jersey
4 reviews
16 helpful votes
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November 21st, 2023

Do not put your credit card in there - you will not be able to delete the credit card. If any group decides to start charging fees, you will be charged and then the finger pointing begins. Meetup will not delete the card also, although they say they will remove it from the processor strip. Don't believe them. It is still there and will be charge. The only way out is to have them delete your whole account which will take a while. The organizers of the group will say they have no control of the charges to contact meetup and meetup says to contact the organizers. A real scam

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Thumbnail of user rons115
Hawaii
1 review
23 helpful votes
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February 14th, 2017

I have well over 2500 members. I sent out an e-mail notifying all members we may be making a move to a different service. I also notified Meetup they were not allowed to send my members any unsolicited political e-mails and they were not allowed to use my groups name without express permission of us, it is a registered trade name. Also they did this in direct violation of our groups rules. I have lost a number of members since they pulled this. They have damaged our reputation by taking a group founded on no drama into a political one.

Frankly I think we could all band together and look for a law firm to file a class action suit.

As it is I am contacting Forbes, Bloomberg and other News Agencies to let them know what Meetup is doing.

Let Meetup explain to them how they have become a political action committee on the backs of organizers who have helped them become what they are.

Thumbnail of user petera40
GB
1 review
10 helpful votes
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February 2nd, 2014

There are some pretty good groups on it, but I was unfairly banned from a dating group recently. I didn't fill in the boxes properly because I was not sure what to write about, so I was declined. I did try to do a better job of things the next time I filled in the registration form, yet I got banned. The person in charge is clearly rude and obnoxious. I was reported to the police too, but I felt I just needed her to explain her reason. It totally could have ruined January for me.

Thumbnail of user mikec1084
California
1 review
15 helpful votes
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April 15th, 2020

They have a nasty loop hole for cancelling service. Currently talking to lawyer, its not about the money. I just hate seeing business take advantage of people. And these people at meetup are doing just that. My lawyer is currently charging $9,000 for a $35 charge. They will be paying all lawyer fees along with the $35. I am all in.

Thumbnail of user valeriep32
Kentucky
1 review
5 helpful votes
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October 1st, 2016

Price goes up, functionality and usefulness goes down. And, there's no way to reach customer service on their website. Now this:

1. I see that I have 11 days to pay for my meetup. (It's Saturday)
With the following message:
"A reminder to let you know that your Meetup Organizer Subscription has lapsed. There are 11 days left to renew as Meetup Organizer do it today and keep your Meetup going strong!
Only you, the Organizer, see this message. Your members do not see it."
2. I take note and plan to pay it Monday.
3. I get a message from a member telling me they were contacted by meetup stating meetup cannot reach me for payment.

Really?!
Meetup, I used to love you but now we're through.

Tip for consumers:
Do all of your research and then consider a facebook group instead.

Service
Value
Thumbnail of user johns1064
Canada
12 reviews
18 helpful votes
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July 7th, 2023

Meetup.com will tale your money as "Meetup Organizer" then approve your groups and then without notice once you have invested time inspiring members to join your groups and register for its events them disable your account for "spam" -- and they have no formal appeal process.

They don't bother with warnings or temporary measures like Facebook.

Products used:
Meetup organizer

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Thumbnail of user davej49
Canada
1 review
9 helpful votes
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December 15th, 2015

I am a former organizer of a Meetup Group. What a crappy platform. They blocked my account because I cut and pasted a few messages to members. Although some groups have thousands of members they have a policy that there is no copying /pasting and want personal messages to all members. How feasible is that. Don't waste your time or money with this pathetic social media site.

Thumbnail of user zimbertoc
Washington
2 reviews
7 helpful votes
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July 17th, 2022

If there's one website that deserves to be jabbed it's meetup.com. The idea is great but the execution is anything but. I joined multiple groups in various subject areas over several months and none of them was worth a hoot. I joined tech groups run by major companies and found the presenters to be ill-prepared and a the meetings a waste of time (I'm talking to you, Microsoft!). I joined other groups only to find that they were organized by people trying to make money out of others in one way or another. Overall I did not find a single group that was useful. I hope I've just had a bad experience but I suspect that the majority of the groups on meetup.com are a waste of time or worse. Take care!

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Thumbnail of user bobl105
Australia
4 reviews
23 helpful votes
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February 13th, 2017

I received the Meetup Resist email and could clearly see that it had absolute nothing to do with the Meetup charter regarding bringing people face to face to enjoy shared local interests. Further research showed that it was a misrepresentation to extend this invitation to join to Australian members, who might applaud its politically correct aims but were actually unaware that this was an attempt to gain support and numbers to oppose Donald Trump. I too am resigning from Meetup.

Thumbnail of user yvonneb62
New Jersey
1 review
14 helpful votes
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December 22nd, 2017

I agree with the other reviewers. I have been an organizer for 2 1/2 years and this update makes the site SO difficult to navigate! Besides not showing the full RSVP list - it is so much more difficult to post events without the address being linked to the event. NO "Whats New" side bar! I have sent multiple emails to them with NO response. Is there an alternative kind of site?

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