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Meetup

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Overview

Meetup has a rating of 1.3 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 627th among Social Network sites.

  • Service
    77
  • Value
    77
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate Meetup?
Top Positive Review

“Andrei's French convo group is magnifique!”

Masha K.
7/26/16

I've really enjoyed attending the intermediate/advance conversation group led by Andrei on weekend mornings. The topics are always interesting and the Union Square Barnes and Noble is a great location. Looking forward to going again soon!

Top Critical Review

“Meetup is now Greedup”

Jim C.
10/13/24

I have been an organizer for my group on meetup for about seven years. In June, they jumped their pricing sky high, $44 for one month, $180 for six months, $300 for a year and encourage us to have members pay this. Granted, we have 700 members, but that burden should not be placed on them (even 50 cents). When it was about $100 per year, I could justify the cost. At $300, I cannot any longer. And by the way, that is just their standard pricing. Meetup PRO is even more ridiculous than this. When I tried to reach out to support about this, I literally got the cold shoulder. Not a single person contacted me from Meetup about this issue. That was the final straw. Sure like most greedy corporations, they will get their money somehow. We just won't be one of their supporting groups.

Reviews (496)

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customer service (49)
Thumbnail of user elonh
California
1 review
8 helpful votes
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December 2nd, 2018

I'm just an average person looking to meet normal people. Alas meetup.com is useless for that. Most of the groups are scams selling something. The rest are run by highly biased people e.g. who spam you with their political views.

Thumbnail of user marthaw79
Nevada
1 review
8 helpful votes
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September 15th, 2018

"Waste Of Time" if you are starting a new group. Had over two hundred members, arranged three public meetings in restaurants, not one person came, despite a few responses, over two years. I wrote again and again to my member list, sent "love" messages of thanks to everyone who joined - NADA. Remember: that's with more than two hundred people who signed up. Trying to end the subscription now and have to go through many hoops to do so. I feel like I'm in Meetup purgatory. (I think it's fine if you ALREADY have a steady, loyal group that has been meeting for a while and just want to possibly get new members. Wish I could take back my time and money. Zilch results for me.

Thumbnail of user ronaldb69
California
5 reviews
19 helpful votes
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March 16th, 2016

I wanted to start a meet up group, but had problems with the technical side of it. Their "customer service" is someone just answering emails. How often have you been able to solve a technical issue by email?

Thumbnail of user kevinp108
California
1 review
16 helpful votes
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February 13th, 2017

I've used Meetup successfully over the past two years and never had anything but good things to say about it. That is until I got an email today about this #Resist movement. Seriously, what were you thinking Meetup? I have always valued your site as one that transcended petty political affiliations and was focused on providing an outlet for all viewpoints. To take a side so blatantly and give support to certain voices is beyond inappropriate for a site such as yours.

Thumbnail of user emo10
Vermont
3 reviews
2 helpful votes
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September 7th, 2022

Many many many glitches in the system. Folks unable to sign up for the event, suddenly requiring passwords that the host did not initiate, and every time I sign up for an event and am ready to find the next one to do the same, the page does not properly refresh, instead, landing me at the very bottom where the site has its grey-boxed info. It should be putting my view right back where I left off.

The ads are truly obnoxious. Every single time you sign up for something, you deal with a pop up ad. And there is no way to even filter them to your likes.

There is not a single user in the group I regularly attend who is happy with meetup. We are currently exploring alternative venues.

Tip for consumers:
look elswhere

Products used:
none, as this is not a product based site

Service
Value
Thumbnail of user davidj264
New Jersey
5 reviews
11 helpful votes
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August 29th, 2019

Terrible platform and even worse customer support. On 2 occasions I have made a mistake creating a profile on Meetup.com. Two years ago and then just recently my profile has been blocked and removed under their "suspected spam" when all I was doing was sending a few messages not many and sending to group organizers not members suggesting an event. My profile isn't a company or soliciting anything. Each time I have wasted 2 years building my account only to have it removed and no one in meetup will answer why this happened or assist with recovery. Just no answers to my repeated requests for assistance. I don't think they employ any real humans on the other end of this platform... DON'T waste your time here.

Thumbnail of user aa494
GB
1 review
4 helpful votes
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September 4th, 2021

Beware extroverts who've lived in the UK for a long time (or are from the UK) with no friends! Plenty of them on meetup, once you befriend them you will understand their toxic personality is the root cause.

Yep many male organizers who are only interested in talking to the attractive women. One even set up a women's group where's the organizer... dodgy AF.

Lots of desperate men and women looking for a relationship. Many bad tempered and socially inept hosts.

I'm honestly just trying to make some normal friends.

If you do enough you will probably meet some normal people.

Thumbnail of user colleenk50
Texas
1 review
3 helpful votes
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July 7th, 2018

Nothing is user friendly and drop down boxes don't work for fields where "information is required."
Maybe they are frustrating us to the point of signing up with their own venues which... surprise... they charge for.

Thumbnail of user nettiet3
Michigan
40 reviews
161 helpful votes
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August 13th, 2022

I just rejoined with a new email and profile setup after years of hiatus, to a ridiculously deadweight platform (truly) Somehow getting emails from the older inactive account, despite creating the new one. The link reopening that "defunct" account - requesting a password reset, which I obviously cannot do. And NO actual support available to fix this. Just a lame page of useless icons with canned irrelevant questions. No actual ticket you can file. Wow - for 2022 post-pandemic, they sure seemed a great worthy in reviving, for getting reconnected. *sigh*

Service
Value
Thumbnail of user janettes75
California
1 review
6 helpful votes
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December 23rd, 2021

For many months now, I have had nothing but headaches trying to get their new Stripe payout system to work. All they do is send me links to their stupid unhelpful non relevant support articles. I see money sitting in my stripe account and cannot get it to my bank account. Days go by before anyone responds to an email. How can a company charge $180 a year to use their service with zero support behind it. Completely fed up with this company. Very disappointing.

Service
Value
Thumbnail of user shiftd
Canada
1 review
9 helpful votes
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October 1st, 2016

Once again meet up has made major changes to their service delivery without allowing customers input or the ability to customize. A few years ago they changed the entire system and thousands of people left. This week and they introduced a new app without asking if we wanted the changes or our input as customers. The new app is counterintuitive, difficult to navigate, impossible to search or adjust search parameters, full of information I don't want to see, and missing key features that I really liked about the old app. I'm sure this new App will drive away thousands of more customers. These people excel at shooting themselves in the foot. Someone should start a competing service. Sucks!

Thumbnail of user cilip
Cili P.
New York
1 review
10 helpful votes
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May 11th, 2018

Sigh. I thought, naively, that Meetup would take up where other social media platforms left off, but it's essentially become another Twitter platform. While it was created originally to facilitate face to face, real time meetings, it appears as yet another, tired, on-line space that is as vacuous as all the rest.

Here's an article that may shed light on where this is going. https://www.wired.com/story/why-wework-is-buying-meetup/

Thumbnail of user derykg1
Canada
2 reviews
8 helpful votes
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August 31st, 2019

Do not assume that this website will meet the technical needs of your group's operation. For example, its "Discussion box" has a 140 character limit which severely limits discussion and makes it impossible share even a website link within a discussion.

Thumbnail of user frankh86
Oregon
1 review
12 helpful votes
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March 17th, 2016

I am being charged $14.99/mo because the number of members in my meetup group magically reached 50, in a surge, yet NONE of these accounts actually interacted to an announcement, or message, or registered for an event.

Did Meetup.com pad my meetup group with fake IDs so you could start charging me? Pretty suspicious.

Thumbnail of user roberte118
New York
1 review
8 helpful votes
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February 21st, 2018

I joined a local Atheist group Meetup. The group has absolutely nothing to do with Atheism but radical left wing politics. I consider myself a political centrist and these people only organized activity against the Republican party. Many were so radical left that I don't think that they are measurable on any political spectrum.

Their Mission Statement about exclusiveness as bull.

Thumbnail of user dorisc6
Nevada
1 review
2 helpful votes
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November 10th, 2013

Great groups in every city.
One exception Beverly Hills group leader never sent me address for 15 meetings I signed up for as she's promoting her 5 businesses and I don't fall into her demographics I guess. I complained no addresses given and she wasted 15 hours x 2 = -$3000 of my time.

Thumbnail of user seant102
Colorado
2 reviews
14 helpful votes
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August 8th, 2019

Over the past 8 years I have had a few meetup accounts to have meditation classes and other similar stuff. In about 2017 everything changed. I think it was when they were bought out by WeWork. Since then the prices have all gone up and the visibility of the group has gone down. First they highly suggested we charge, and we tried it and lost about 70% of our followers, we then did a purge of participants that never showed up and got it way down to less than 100 (we once had over 1,000 members!) There is no real way to market or advertise or cross mention in any other social media platform. I am disbanding the whole thing this month and will likely go to other social media... I can pay half of what I pay to Meetup and get a far greater reach. I hate that the format was re-tooled to be better for hand held devices and the interface is terrible compared to pre 2017... Change is good, but not all change...

Thumbnail of user rachaelh124
Arizona
1 review
2 helpful votes
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November 16th, 2021

Horrible horrible, no service support whatsoever, basic service not even done
Ceo should be embarrassed with such a poor product that it has become, please some new tech person make a better app to use!

Service
Value
Thumbnail of user cindyf120
Arkansas
1 review
4 helpful votes
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June 8th, 2018

Leader contradicts guidelines; threatens people with 'no show' kicked out even when she could not make events. Going to meetup website to report basically futile despite showing emails alleging my name was affiliated with sexual content which I knew nothing abut; Another member claimed since joining meetup she was exposed to sexual email.

Thumbnail of user carlose27
California
51 reviews
216 helpful votes
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December 5th, 2017

This is the age of social media and Meetup is the new way to supposedly "meet" people. Although it is easy to sign up, some groups are excessively exclusive to join. Some group leaders also suffer from mental problems or drama and will block/remove you from their group for unexplained reasons. Some groups are just plain phony where you pay to attend an information seminar and the hosts are just charlatans who use it as their way of making a living.
Meetup has not helped me find real friends, yet there have been some good free events worth attending. Your Mileage Will Vary.

Thumbnail of user suzannes67
Ohio
1 review
22 helpful votes
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January 7th, 2018

I've been an organizer on meetup for 4 years now and now have over 1300 members - i've worked hard to build up this group. Since the changes last month - I am so very frustrated along with many other organizers as the new system is barely usable. Its a terrible upgrade - i'm hoping that another company/developer will come up with a new system and roll out something that is user friendly and scalable as well. Shame on meetup for doing this - they will go down!

Thumbnail of user johnh1434
California
1 review
8 helpful votes
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June 5th, 2018

Since changing the interface, it is very difficult to figure out where the meetup will be and what time the event is. Meetup no longer has any technical support whatsoever. If you call their number, it gives you an email address for urgent billing issues only. They will ignore any emails that are not specifically "urgent billing" issues. For all other support, they direct you to their help page, which is basically no help at all, and I have never found a single answer to any question I have had.
Was an organizer for over 3 years, but have finally decided that and email/SMS list is far superior to what meetup.com com provides, especially considering how expensive the site is.

Tip for consumers:
Your better off using almost any other platform for organizing events.

Service
Value
Thumbnail of user alexg256
Michigan
1 review
8 helpful votes
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July 3rd, 2018

I was so hopeful when I discovered their site. I'm in a rural area, and I wanted to design a meetup group. The company charged me $60, then rejected my group!
They said I would get a refund, and that never happened!
There is NO customer service, not even an email address, so I have to dispute the charges with my credit card company.
Be smart, stay away from this scam of a website.

Thumbnail of user rs483
Canada
1 review
6 helpful votes
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May 13th, 2020

While we pay around 36.00 Canadian dollars per month for the service it has many technical issues and very poor to little tech support.

Many members have told us they often can't open the app on mobile devices. After having reported this issue many time's, not even a reply to our last reports. Members tend to get frustrated and even leave meetup completely. It affects our ability to retain existing members or obtain new ones. Our group has events everyday and unresolved tech issues over the past year frustrate members who often don't bother with meetup anymore.

After almost 4 years of paying for this service and over 1.400 events held, time to look for something else. They don't even reply these days to tech support tickets created.

In my Personal opinion and experience, don't waste your time building anything with this platform. Waste of your time and resources.

Thumbnail of user xx61
Pakistan
5 reviews
45 helpful votes
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March 21st, 2016

In short, meetup.com is like a prison where you cant interact with other prisoners. You can pay for the one hour break i. E. event where most of the interesting people never show up!
I joined meetup as I am a very shy person. There were few groups for singles and I decided to interact with a few before I would show up at a overpriced boring event with strangers. I never go to an event alone and reason for interaction with another member was to make sure the company will be worth it. After I began to receive messages back from other interested members, meetup.com deleted my account stating as spam messages! Is it really spam if members are talking to each other or basic networking? In this age and day meetup.com might be the only site not allowing online messages. Truly bizarre & complete waste of time.

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