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Meetup

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Overview

Meetup has a rating of 1.3 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 626th among Social Network sites.

  • Service
    77
  • Value
    77
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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How would you rate Meetup?
Top Positive Review

“Andrei's French convo group is magnifique!”

Masha K.
7/26/16

I've really enjoyed attending the intermediate/advance conversation group led by Andrei on weekend mornings. The topics are always interesting and the Union Square Barnes and Noble is a great location. Looking forward to going again soon!

Top Critical Review

“Meetup is now Greedup”

Jim C.
10/13/24

I have been an organizer for my group on meetup for about seven years. In June, they jumped their pricing sky high, $44 for one month, $180 for six months, $300 for a year and encourage us to have members pay this. Granted, we have 700 members, but that burden should not be placed on them (even 50 cents). When it was about $100 per year, I could justify the cost. At $300, I cannot any longer. And by the way, that is just their standard pricing. Meetup PRO is even more ridiculous than this. When I tried to reach out to support about this, I literally got the cold shoulder. Not a single person contacted me from Meetup about this issue. That was the final straw. Sure like most greedy corporations, they will get their money somehow. We just won't be one of their supporting groups.

Reviews (496)

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customer service (49)
Thumbnail of user keithj44
California
1 review
16 helpful votes
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February 13th, 2017

I got so angry today when I received that "Resist Crap" from Meet Up. I have been an Organizer for over 4 years. I am hoping this back fires completely on Meet Up. Any other Organizers that know of another platform to replace MU, I am very interested in moving, even if the cost doubles. Let us know!

Thumbnail of user dubb4
Australia
1 review
17 helpful votes
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January 18th, 2018

After using it for 5+ years it seems to be that latest interface (Dec 2017) changes were done without any consideration for ease of use, enhanced presence and needs of users or organizers.

It is equally difficult for paying organizers as it is for free users, to organize things, communicate or find events of interest.

It is time to move on to new platform for us as they have destroyed everything what made it worth using it.

It is hard to understand why meetup.com management decided to gamble their position this way.

Guys, organizers are paying for your services and it is likely that we'll walk out and use other platforms now.

No reason to stay.

Thumbnail of user janek14
Australia
1 review
7 helpful votes
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April 7th, 2014

I have attended a few of the Meetup groups. Most have been very good. The one's that try and sell their business services eg. Workshops, Courses etc. are one's to stay away from, especially when they fail to omit a charge on their 'Meetup Page'. You would think if they are trying to do the 'sales pitch' and generate business, they should pay for the room - as most are in libraries and very reasonable to hire. Very deceptive.

Thumbnail of user jessicas342
Texas
1 review
19 helpful votes
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February 27th, 2018

I simply can't commit my hard earned money to pay for the treatment I'm receiving from Meetup. I have many happy memories and nostalgia from groups over the years, but I'm afraid that can't sustain the neglect that I'm receiving as a paying customer. I hope that it will somehow be restored to its former glory, but I'm worried that we might all have to find a new platform. Goodbye, Meetup, I'll miss you!

Thumbnail of user sherryd8
California
1 review
7 helpful votes
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September 5th, 2014

I am shocked and surprised at the number of negative reviews. I have been a member for years, and an organizer for one year. I charge my members a small fee (dues) just to cover meetup dues charged to me. Met lots of new friends and its great for networking as well. Maybe the bad reviewers have joined shady meetup groups and had a bad experience. Not the situation here at all!

Tip for consumers:
Dont believe what these reviewers say! Most meetup groups are free to join. I myself am a member of MANY groups, from Gardening, book clubs, lunch groups..dirt biking groups....and more. No issues!

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Thumbnail of user al31150
Washington
1 review
4 helpful votes
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December 6th, 2017

I signed up to host a group for one month on Meetup.com, for $14.99. While checking my credit card statement the next month, I noticed that I had been charged again for another month of hosting. I did not sign up for this, or if I did, it was because something was snuck in with fine print. Anyway, I wrote to them and asked them to refund the second month. No reply. I just wrote to them again today. The next step is that I'll have to contact my credit card and file it as a fraudulent charge. This site is a waste of time and I suspect they expect people to not notice these recurring charges. Shame on them. Besides this, many people on the site never actually go to meet ups.

Thumbnail of user elisem144
North Carolina
1 review
3 helpful votes
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July 24th, 2023

A week ago I signed up for Meetup Pro free trial by mistake. I immediately noticed what I done and have been trying to get help ever since. The first two days were responses that didn't apply to my issue whatsoever. There's no customer service phone number. I'm just out of the hospital with a fractured hip and a broken wrist yet need to get this done. Over a week later it's still not done and they're telling me you can't get the 30% off because you're Meetup isn't new. It is brand new, immediately after signing up for Pro by mistake I asked to be switched to Organizer subscription. How a company with such poor customer service can be so greedy is beyond my comprehension. The fees aren't cheap and I make no money from the meetup.

Tip for consumers:
There's no customer support phone number. An email response can take a day or two. A week later they still haven't corrected my issue.

Products used:
Meetup Organizer Subscription

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Value
Thumbnail of user isaacl74
Australia
1 review
2 helpful votes
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September 16th, 2020

All Data Engineer's Groups consist of "professionals" who talk for hours on end promoting their sponsors. Best case scenarios are that they would have some freebies from their sponsors and promotional from recruiters to desperate job seekers. That's right. It isn't a group designed specifically for data engineers, no no. It's just bull$#*! marketing. I thought I was going to learn something special. Data enthusiasts are talking of working in Japan, building Rasberry Pis or self driving cars and $#*! is better use cases but these morons cannot stop talking. It's literally tiresome. If you are intelligent, just get your ideas from interest groups on the internet and start your own project to showcase your passion. Don't join groups, there's nothing there.

Thumbnail of user andyn31
Washington
1 review
11 helpful votes
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January 2nd, 2018

I've tried giving them a chance but despite the many concerns raised, their recent update has absolutely ruined the experience for my two groups. Functionality on the website is now awful, and members have to hunt to figure out the most basic things thanks to the total overhaul. Meetup seemingly couldn't care less! I've somehow been an Organizer for almost 9 years now and what used to work just fine has been trashed. It's clear they do not listen to feedback, as I find it difficult to imagine anyone was in favor of the new version. We are now looking elsewhere and will quit Meetup as soon as possible. I'd give them zero stars if that were an option.

Thumbnail of user michelleh275
Canada
1 review
12 helpful votes
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January 2nd, 2018

As an organizer, I cannot be less impressed with the recent (Dec 2017) changes to the Meetup platform. So many helpful features and organizational functionality is being removed that its just another FB or twitter feed (discussions of 140 characters? Really?) We can no longer post documents, our 'pages' were full of resources and information, our discussion threads were great, our sponsors were listed on our homepage, (as was the full name and thumbnail of my awesome co-organizer)... and the response time from the support team which used to be in 24-48 hours, is now significantly longer or not at all. Disappointed and looking for alternatives that get us back to where we were! Who is this being 'improved' for anyways?

***Adding to this review a week later after seeing other posts... what exactly ARE we going to do here fellow organizers? Meetup is essentially unusable in its current form, and its a total time suck to try to make it work... but if we bail, where do we bail to?

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Thumbnail of user susiew41
California
1 review
17 helpful votes
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February 15th, 2020

Went downhill dramatically. Been organizer = member also since 2007.
After 2016 lack of help or protection from web master.or AI and NYC group
That ran/owned it responded with ' canned email bots'.
Pushed out good reliable people and do to bad organizers chased
Off good women and men over 35 yrs. Many flakes no show hosts.
Non-user friendly, and dangerous. Cannot post photos, calendar gone
Rvsp all screwy. Expensive and paypal gone?//

Thumbnail of user davidar
Nevada
6 reviews
34 helpful votes
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June 9th, 2021

Zoom business info/entrepreneurship classes are truly excellent, taught by various experts each week. 100% Free, last an hour, with a presentation and a Q&A. Ability to network at the same time with those around the US & other countries as well.

Yoga/meditation classes via Zoom are sometimes 100% free and other times bait & switch $$$. Free ones thru Dignity Health are outstanding with a top certified instructor.

Meetup org does NOT get involved when there Organizers try to scam members in any way. Some Meetups are presented as social groups or info classes and in reality are attached to high pressure MLM or cults. Beware.

Meetup org also won't get involved if there's any illegal activity. Only tell you to call your local LE. Sad as this ruins Meetup overall rep. Meetup groups have even been banned from venues for wrongful actions.

Thumbnail of user johne314
California
1 review
17 helpful votes
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December 15th, 2017

It's hard to believe that a company cares so little about the customers--the folks who write the checks--as to perpetrate such a mess. But they know we hate the changes--and them--and yet persist in disingenuous comments such as "we want our organizers to love the application" and "we made the changes to help the organizers." Nonsense. Email not getting to members? They don't care. Strip away the ability to put a note on the calendar? Apparently not a problem to them, after all the web app doesn't even have a calendar. A fixed aspect ratio for photos in the event descriptions that trashes many photos? Who cares. Maybe it's time they cut all the bull$#*! and give their true vision for MEETUP. Apparently, a smartphone-only app that has no group organizers, just folks who post ad hoc meeting notices open to anyone nearby.

Thumbnail of user henris12
Netherlands
3 reviews
29 helpful votes
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April 27th, 2018

Being a member for one year I came to the conclusion that meetup ain't what it used to be. A social network for like minded people. Sadly it started after the website changed their layout. Also by coincidence more and more groups got infiltrated by non serious members. Meetups where you can practice a foreign language or discuss a book dried up because some members visited for reasons best left unnoticed. My Gf and me both very socializing people got into a situation where another member was pushing himself towards her. Not a nice experience. The leader just solved the case by telling us we were extremely worrying people. Never mind in the beginning it was nice. Now we say avoid

Thumbnail of user tekar
Canada
1 review
1 helpful vote
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March 4th, 2016

I have been a member of several meet up groups for a few years but "Toronto Vegan Meetup" has to be the worst. It consists of badly organized events, with no one to greet you, no music, terrible food options and a young demographic enthralled with their smartphones lacking in the social skills that would enable them to meet new members.

I have witnessed organizers try to moderate discussions by taking sides, ganging up and berating individual members for voicing their opinions.
This group is more interested in their socials than animal welfare. Please dont wast your time

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Thumbnail of user juliew1423
GB
1 review
1 helpful vote
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December 12th, 2022

Now that you have introduced event chat, we don't need a comment section. I am an organiser and spend so much time flipping between the two and then going into DM's! For goodness sake make your mind up. Also when I wish to edit an event this is extremely hard to do and wasn't before the changes were made. Not exactly an improvement as soon as I'm concerned and needs adjustment now!

Thumbnail of user stevem1641
GB
1 review
7 helpful votes
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September 28th, 2020

I was on MeetUp for a few years but then one day MeetUp just deactivated my account with no warning and would not give any explanation as to why. However I am quite sure that the true reason behind this was because I have had mental health issues, even though they had never caused me to act badly. I just get very anxious sometimes because of traumatic experiences that I have been through, which sometimes people even mistake for being on the autistic spectrum (since the two can apparently get confused).

I also suspect that it may have been related to something that happened on there before when one of the group organisers deliberately spread lies about me to people in an attempt to make me unwell (as far as I can tell). But when I tried reporting this to MeetUp they did nothing about the situation, only to later delete my account instead because it was easier. Making it even harder for me to be healthy by going out and doing stuff.

Thumbnail of user rir6
New York
7 reviews
25 helpful votes
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June 25th, 2017

A few years back i use to be a part of a groups that brought the cultures of black and Asian together, while having fun and making friend. I've only been to three meet-ups and there less than amusing, there were huge age gaps more men are older than the women in the group(some are teens! Ew). Most the women act slutty around the already pervy, socially awkward men, everyone's shallow and kinda jerks, thinks its for dating. I waited some years later and wanted to re-join to see if there any changes, and i was denied because i didn't have a profile pic(for privacy reasons), this group is a joke! I never any friends in that group and if your not thin or pretty they treat you like crap and ignore you.One of the Asian male organizers were really rude to me for no reason. They think their challenging stigma or some crap.

Tip for consumers:
Avoid! the women are $#*!es & the men are asswholes

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Thumbnail of user ericn46
Utah
2 reviews
17 helpful votes
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February 26th, 2018

10 years+ paying member here. I wish I could give zero stars. I can't believe what they did to our meetup group site. It was so much better before they changed around Dec 2017. Their iPhone app is pretty bad too. Meetup.com is a great idea, and used to work to bring people together despite being super expensive. Now it is just awful to navigate and so much simple functionality has been lost or obfuscated. For what it costs me, I wish they would simply roll back!

Thumbnail of user lauried15
GB
1 review
9 helpful votes
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January 27th, 2016

As a Group Organizer, using Meetup is fine until something goes wrong. You then naturally turn to the Help Center for assistance. The name is a misnomer because, in my experience, you will get a polite message by return, but no useful help or advice. Even on going back and explaining the problem again (and again) does not help - the staff just reiterate the same anodine, unhelpful phrases. Very frustrating and a complete waste of time! The one star is for the politeness of the messages from them Otherwise, it would have been zero!

Thumbnail of user non894
Australia
1 review
3 helpful votes
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July 31st, 2022

Extremely slow to load. Constantly glitching. Constantly coming back with "ERROR" pages. When you make an adjustment to an event, it will do something like glitch and triple the amount of events that you then cant cancel? I pay $30 a month for no human customer support, just a pathetic FAQ page. If I don't pay the bill, all of the client base I spent months working to grow goes to whoever wants it, for FREE. All of the men there are the lowest quality creeps looking to date you instead of respect your professionalism. Horrible, horrible website. If the slowness and errors were fixed it would be awesome.

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Thumbnail of user kg87
Illinois
2 reviews
21 helpful votes
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January 30th, 2019

The meetups look good from the outside. But the private ones are exclusionary. They ask for your information, then turn it against you. They do it in a nasty way, pretending to be nice. I would avoid them at all costs.

Thumbnail of user angelam87
Canada
1 review
11 helpful votes
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January 12th, 2016

I have been unfairly removed from 2 meetup groups because some women are jealous of me and do not want me there. They have tarnished my reputation with lies and have damaged my reputation. This started happening in August of 2015. They held meeting to degrade me and talk about me and shared my last name with men who could potentially be stalkers. I have complained and nothing is being done about it. This is illegal..

Thumbnail of user teeb22
New York
1 review
26 helpful votes
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November 9th, 2018

The first thing I understood after joining Meetup.com is that many of the groups are exclusionary. It just doesn't separate by interests, such as playing a musical instrument, or a writers group, that makes sense, But often groups set about having people join that are exactly like them, certain age, a certain gender, a certain ethnicity, a certain race, a certain religion, etc. How else will we get to know one another. I've gone on walking group meetups where there are almost 100 people and no one talks to each other. They just walk. I tried striking up a conversation on several occasions to no avail. I went to a some movie and lunch or dinner meetups, no one seems to have an interest of getting together outside that particular event. It's kind of sad that people don't want to be around other people who are not exactly like them by race, religion, etc. I guess that's the condition of our country.

Thumbnail of user sukhbirj
Colombia
1 review
5 helpful votes
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October 30th, 2019

I've used meetup for a while and theirs plenty of fake events... ie people organise events but forget to cancel because of circumstances but when you report this to meetup they do nothing! I've seen same event that I turned up to that was cancelled but yet advertised being again advertised for following week... again wasting people's times. Give this app a wide miss and do yourselves a favour!

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