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Meetup

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Overview

Meetup has a rating of 1.3 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 631st among Social Network sites.

  • Service
    77
  • Value
    77
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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How would you rate Meetup?
Top Positive Review

“Andrei's French convo group is magnifique!”

Masha K.
7/26/16

I've really enjoyed attending the intermediate/advance conversation group led by Andrei on weekend mornings. The topics are always interesting and the Union Square Barnes and Noble is a great location. Looking forward to going again soon!

Top Critical Review

“Meetup is now Greedup”

Jim C.
10/13/24

I have been an organizer for my group on meetup for about seven years. In June, they jumped their pricing sky high, $44 for one month, $180 for six months, $300 for a year and encourage us to have members pay this. Granted, we have 700 members, but that burden should not be placed on them (even 50 cents). When it was about $100 per year, I could justify the cost. At $300, I cannot any longer. And by the way, that is just their standard pricing. Meetup PRO is even more ridiculous than this. When I tried to reach out to support about this, I literally got the cold shoulder. Not a single person contacted me from Meetup about this issue. That was the final straw. Sure like most greedy corporations, they will get their money somehow. We just won't be one of their supporting groups.

Reviews (496)

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customer service (49)
Thumbnail of user vl490
Indiana
1 review
2 helpful votes
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August 10th, 2017

I wanted to go an Ableton Users meeting(Ableton is a music creation platform). This particular meeting was intended to give artists a chance to play their music. There was about twenty people there and only one other person played their music. The rest of the people there were organized into cliques, and would openly make fun of me, a new comer. Heh, it was actually funny to see them attempt at looking cool, all while hiding their insecurity about their own stuff. I mean, they want to be gangsters, but turn out to be really preppy. Don't go.

Thumbnail of user nonayab
New York
2 reviews
31 helpful votes
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February 3rd, 2018

For the love... It used to be very user friendly and an awesome little calendar to easily check what was going on for several weeks in advance. Now, it's complicated as all get out and organizers are having a lot of trouble figuring out how to update/change meetups and so have been neglecting it all together, to the dismay of members that end up going then to the wrong place. Ugh... Also, it would be awesome for those of us that don't make any money off of the meetup to get a reprieve from the monthly cost of it... It's very expensive for anyone that is not a business promoting themselves.

Thumbnail of user christopherp79
Georgia
1 review
18 helpful votes
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February 19th, 2017

I used meetup.com some time back and just returned to kickstart a professional network in my area. However, I was disappointed to see the site actively promoting a political agenda. I'm so weary of corporations attempting to force a liberal ideology on us and have decided to seek alternatives as much as I reasonably can when this happens. Since meetup.com has chosen to promote a ridiculous viewpoint right from the start on its homepage, I no longer have a use for the site's services.

Thumbnail of user sallyn31
North Carolina
1 review
4 helpful votes
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July 5th, 2018

I decided to organize a music group and paid $19 one week later, I'm still waiting for it to be approved and available to the public. Of course my subscription will be running out around the time it gets any publicity. What a waste!

Thumbnail of user chelseah3
Pennsylvania
1 review
10 helpful votes
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May 25th, 2013

This site is just horrible and disappointing. I signed up for several spiritual meetup groups hoping that I would connect with like minded people. First of all the organizers, who claim to be shamans, healers or whatever else are full of crap and just want to manipulate others and get your money. Second of all, even when I reported inapporpriate members, I unfortunately attracted really sick people who would stalk me by sending me so many messages or make me feel threatened. When approaching the organizer, nothing was done. I had always had this issue with meetup, not connecting with the right type of people, and I just think the people on there do not have good intentions, see weak lonely people and try to manipulate them. The site is a great site for predators and disgusting men to try to get women.

Thumbnail of user lous44
Arizona
2 reviews
21 helpful votes
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February 15th, 2017

I'm so bummed that the head management at Meetup felt compelled to encourage resist groups in an email to all its members. I'd say 50% of this nation would take exception to that. We voted. That's the way it works. I'm saying goodbye as an organizer and will find another site. I don't want to pay to listen to that B. S.

Thumbnail of user tarak21
Georgia
1 review
8 helpful votes
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October 4th, 2016

I absolutely can't stand the updated version of this app! So much more difficult to navigate. Can't see all the events for your groups easily. Don't like the look, poor funtionality. It would be nice to at least give users the option of 'classic view'. If you are going to change it, make it better, not worse and hard to use! Especially for new people to the site! Huge thumbs down on this!

Thumbnail of user mikea196
Washington
1 review
4 helpful votes
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November 1st, 2017

I'm part of a Real Estate Mastermind. We have members in over 50 markets that have posted the same meetup as myself. For some reason, Meetup is denying my meetup. I've sent them screen shots, etc. Their reason is always a blatant error/inability to read. They're terrible. I can't organize a real estate meetup, but meetup.com allow ANTIFA to "meetup"...
You've gotta be kidding me...
Terrible company

Thumbnail of user dq4
Georgia
2 reviews
25 helpful votes
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March 18th, 2017

I was a member of several meetup groups. When they started political activism I deleted my account and figured I could find similar groups on different platforms. Then I started reading all the horrible things unrelated to politics, about this company. Basically this is my perception now of the company: someone had a great idea, got some funding, created a huge platform. Company greedy, arrogant and basically got a "god complex". Meetup: you aren't god, you're too big for your britches, people recognize your company and ethics are the embodiment of evil, and now they have left you in droves. Eat my dust, too.

Thumbnail of user napac
Massachusetts
3 reviews
12 helpful votes
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June 8th, 2022

Used to be great at finding new events and groups. Now I can't find anything. Even when I know there's a group or event that exists, it doesn't show up in any search that I use. Dates are all over the place instead of in chronological order. I put in my area for a search and it comes up with other states! I'm missing so many opportunities it's so disappointing that they kept changing what wasn't broken and made it a useless social site. Very non-user friendly. And not one single event comes up in a search que that matches any of my dozens of interest categories.

Tip for consumers:
So many people have purchased packages to set up new groups and then they never bother to list anything. Meetup does nothing to promote their site and does a lousy job of making a useful search engine so I'm sure that half of the groups are never found when people are looking for them.

Thumbnail of user lenoreo
Colorado
1 review
19 helpful votes
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February 15th, 2017

I didn't join Meetup to hear their political views. Civil unrest, resistance... really Meetup? Is this what you're offering subscribers? Bad choice for any business to preach their political opinions! Unwise, unprofessional, UNSUBSCRIBE!

Thumbnail of user deanr40
Colorado
2 reviews
13 helpful votes
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January 30th, 2018

I organized a Meetup, and started to get folks joining the group. Every time I went to welcome a new member, I would get an error message indicating that I was not authorized to send messages to group members. I started getting messages for 'Joe'. My name is Dean. Somehow they got the wires crossed, and I was not able to organize meetings, reply to questions, or use any other organizer functions. I tried calling a customer service number that I found on the internet. It was a recording directing everyone to the website/email support. They do not answer emails directly, but instead send you a list of FAQs as answers. I had my credit card company reverse the charges and disbanded the group.

Thumbnail of user ryank453
Colorado
1 review
6 helpful votes
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May 22nd, 2020

Somehow we paid for something, which signed us up (without our permission) to get charged monthly. After months of trying to reach someone who could help us get this off our account, we finally had to dispute it through our credit card instead. This company is as black hat as it gets.

Thumbnail of user barbb10
Oklahoma
1 review
6 helpful votes
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May 11th, 2015

Organizer has not held event for over nine months. She has received everyone's dues and then sends out emails that she is too busy to plan events. SCAM ALERT - this is just to get $$$ from dues with no events. There should be some type of audit to check that an Organizer is really doing what she says that her group does on her "meetup page" against the large volume of $$$ that she takes in from several hundred members! Sarbanes-Oxley

Thumbnail of user lisar3063
GB
1 review
5 helpful votes
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May 3rd, 2023

I wouldn't run a group on this site now even if it were free it is so crap. A million and one tech issues and no customer service you just spend weeks talking to people who would be better off pretending they are bots than admitting they are real people which I am still not sure if they are. If they are they must be purposefully trying to sabotage people from complaining as no one can be THAT stupid. Each online only "customer service" representative is more gormless than the last and they have less access to the Meet up site than even you do making them completely pointless. Even after a month of dealing with them your issue will be nowhere near resolved and they will be asking you the most stupid questions and making you jump through hoops. Avoid at all costs

Service
Value
Thumbnail of user tonyv37
Nevada
1 review
11 helpful votes
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February 17th, 2018

Meetup.com tried to bill me twice for a 6-month renewal. When I would not pay twice, they cancelled my subscription. I filed a claim with my bank for a refund, but my bank says Meetup does not even reply. WeWork overpaid $200 million for a sinking ship and is now so desperate it allows Meetup to steal subscribers money.

Thumbnail of user chilim
Florida
1 review
10 helpful votes
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March 22nd, 2018

Do not waste your money in this company. The concept is good but the service is bad. People join your group but, the website is very limited to communicate properly with your audience and it is even worst to get help from the Meetup Team.

It is very frustrating. They get your money then after that - goodbye. They don't need you anymore. https://www.meetup.com/

There tons of complaints all over the internet

Thumbnail of user lesp2
Australia
1 review
6 helpful votes
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October 4th, 2016

Why change something that was not broken. Looks horrible. Not as good as previous version which looked and felt better to use. I won't use it as much now. Even the App icon looks nothing!
Will you listen... Probably Not!

Thumbnail of user michellel227
New York
6 reviews
33 helpful votes
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January 22nd, 2018

No warning, or if there was one it was not adequate since they send me countless emails daily and i just instantly erase them. I had 1400 members and annual membership due. It was free to be in the group but had to pay the due for the year to attend. Thats fine i had long time users some would not pay one year but come back. No warning overnight my members went from 1400 something to barely 100 members (the current paid members). I haven't been able to successfully have a meetup in months. They booted all of my members then they charged me $90! Also new design sucks hate it. Complained to them on Facebook no one responds, through the site no one responds. I want my $90 back they destroyed my group and I have had ONE meetup since November. I used to have 2-3 a month. The one meetup that i did have was my mostly my friends. Disputing it on my AMEX hope i win. They suck now. Sad to have my group end but i don't want to start over and i hate the new site.

Thumbnail of user lisam991
New Jersey
1 review
16 helpful votes
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April 14th, 2019

I have been a member and also an organizer of several meetups. I was hoping to make some new friends. What a waste of time for the most part. Anyone who is "normal" already has friends and meetup is good for a fill in when they are bored. Then there are the Debbie downers and negative Nancy's who want to use the organizer and other members as their personal psychotherapist. Listening to other people's problems and health issues are not my idea of a good time. I have my own problems. Lastly you have the members who think the organizer is their private cruise director or court jester. Put on the earth to entertain them. The biggest joke of all is that the gets to pay $14.99 a month to do this, plan and execute all events, and then actually get reviewed! Imagine a completely volunteer position where people can actually rate you on a 1-5 star basis! Talk about insanity. I deleted my account and swear to never return.

Thumbnail of user tomd127
Arizona
1 review
19 helpful votes
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February 14th, 2017

You may have had 50,000 people sign up for your 1000 free supported (Resist What?) groups but you will lose many more thousands of people and groups that have subscribed. Its ok to stick with your beliefs but realize you may not be in business much longer. It will be hard to retract your stand now.

Thumbnail of user djenneyj
GB
1 review
8 helpful votes
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February 10th, 2014

I'm a member not an organiser. There is no screening. This one organiser is stealing money i. E taking deposits for an event and running off with the money. Setting up another group and doing the same thing. I complained and all I got was "sorry, nothing to do with us"

Thumbnail of user robertm3192
Arizona
3 reviews
16 helpful votes
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April 21st, 2021

Meetup groups are for social misfits, people who just don't fit in and who can't communicate. I have met many people at Meetup events, both men and women, who needed to take an anger management class. If you're looking to expand your social circle, avoid Meetup at all costs. Meetup sucks.

Thumbnail of user johnw7314
Utah
1 review
1 helpful vote
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August 22nd, 2023
Verified purchase

There is no live telephone or chat support. Requests for support via their help ticket system can be very slow to respond. Responses are often minimally informative. Requests to cancel service are met with responses offering reduced fees and sending a response with specific text to proceed with the cancellation. Meetup service offerings are often confusing, it is often unclear whether the service refers to Meetup Pro, standard, or groups and the roles or administrators or organizers. Meetup Pro services are quite expensive for the added features 2-3x standard fees and are not refundable despite paying for six months in advance.

Products used:
Meetup Pro

Service
Value
Thumbnail of user tariqb2
North Carolina
5 reviews
21 helpful votes
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June 2nd, 2019

I am an organizer of a large Meetup group. There is so much instability in the system. I have reported 20-30 problems to them over the last few months but nothing gets done. Their standard response is to clear cache and try again. They do not even try very hard to reproduce problems reported. They keep making cosmetic changes to the look and feel but have not provided any new features in the last 10 years. In fact they keep going backward as far as features are concerned & things that worked before, do not. ABSOLUTELY THE WORST SITE.

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