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Meetup

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Overview

Meetup has a rating of 1.3 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 626th among Social Network sites.

  • Service
    77
  • Value
    77
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
11
24
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How would you rate Meetup?
Top Positive Review

“Andrei's French convo group is magnifique!”

Masha K.
7/26/16

I've really enjoyed attending the intermediate/advance conversation group led by Andrei on weekend mornings. The topics are always interesting and the Union Square Barnes and Noble is a great location. Looking forward to going again soon!

Top Critical Review

“Meetup is now Greedup”

Jim C.
10/13/24

I have been an organizer for my group on meetup for about seven years. In June, they jumped their pricing sky high, $44 for one month, $180 for six months, $300 for a year and encourage us to have members pay this. Granted, we have 700 members, but that burden should not be placed on them (even 50 cents). When it was about $100 per year, I could justify the cost. At $300, I cannot any longer. And by the way, that is just their standard pricing. Meetup PRO is even more ridiculous than this. When I tried to reach out to support about this, I literally got the cold shoulder. Not a single person contacted me from Meetup about this issue. That was the final straw. Sure like most greedy corporations, they will get their money somehow. We just won't be one of their supporting groups.

Reviews (496)

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customer service (49)
Thumbnail of user danj29
New York
2 reviews
17 helpful votes
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March 6th, 2015

I've seen it work for nerdy singles and some outdoor activity groups. But other than that, the numbers just aren't there. People sign up for groups and never go. Look around and see how many groups with 500+ and even 1000+ people who only have 1 or 2 people showing up to scheduled events.

People don't use the Meetup interface after they've joined. I've seen it myself, and heard this from several people who ran groups and then closed them down.

I took over as organizer of a group from someone who'd started it and decided to leave. I kept it going for almost a year, and even grew it a bit. But the bottom line is, it did not bring people to our meetings.

Use Facebook or set up a website if you want to get something going. Meetup is lame.

Value
Thumbnail of user kristinr18
New Jersey
1 review
23 helpful votes
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February 23rd, 2017

Let me first say, I'm not a Trump supporter and his actions make me a bit nervous. Now, while I may not be a big supporter of Trump, I use this as a social site to meet new friends and try new things, not to participate in political activism/protests. If individuals want to create groups to do such things, they should. It's their right and if they believe in it, they should go for it, HOWEVER, I do not like that Meetup is taking sides in the political arena. With creating #resist and sending out that email promoting it, Meetup brought politics and agendas into it's site and it's no longer a neutral party, which made my opinion of it drop about 99%. Meetup, you should have stayed out of politics and kept your neutrality.

Thumbnail of user susans112
New York
1 review
3 helpful votes
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January 24th, 2015

Our Meetup has been operating for many years now. We have 700+ members on record but 100+ are active due to the nature of our group. We are a private meetup offering support therefore, our members are screened before they are accepted to ensure they are joining for the right reason and not confusing us with a singles group. We have 3 people on the leadership team and a social events organizer. We meet monthly to discuss specific topics and also try to get guest speakers. We also meet weekly in smaller groups. The feedback we get is wonderful however, we have had to deal with difficult members and have had to ban a select few but it is done after speaking with the person and giving a second chance. We cannot please everyone nor can we help everyone who comes to us.

There are many Meetups out there that anyone can start with their own agenda. I don't think Meetup overall should be blamed; it is the individual organizers who give it a bad rep.

Thumbnail of user joannem60
New York
1 review
12 helpful votes
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March 14th, 2017

Our weekday hiking group left because of Meetup giving thousands of free sites for opposing our government. Enough said, but we went to GroupSpaces.Com. Free for groups under 50, and you will never pay more than Meetup.

Thumbnail of user gc272
Virginia
4 reviews
1 helpful vote
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July 1st, 2021

How they determine what is SPAM is ridiculous. AI engine needs to be retrained. Stupid sh*t. Impossible to get "community service" to reactivate an account that was deactivated by the dumb spam filter.

Service
Value
Thumbnail of user leapsterl
Canada
1 review
4 helpful votes
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November 11th, 2018

I organized a meetup 3 years ago, and my hosts stole it from me, when i contacted meetup they werent cooperative so i will take legal approach

The meetup has overall 80% bad quality, ran by bunch of thieves who didn't do the work themselves and stole it from the original founder

Overall its a no go

Thumbnail of user joes1416
California
1 review
14 helpful votes
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June 6th, 2020

No Phone number to call.
No Support.
They charge people's credit cards automatically.
You cannot stop your group.
Extremely frustrating to deal with them.
I have been a member for 7 years and currently do not have a need for them. But they want me to assign someone else to own my group first. I just want to take my group out of Meetup but they do not allow that.
Meetup should be taken out and be sued!

Thumbnail of user christopherb46
New York
1 review
9 helpful votes
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August 20th, 2013

As an organizer of a 8,000 member + group I absolutely HATE Meetup.com They make unwanted changes and do not listen to customer feedback-- If you are staring a new group PLEASE consider other options. It may be too late for me, but you can save yourself!

With this last change they took away ALL font options, color, font size, ability to copy and paste pictures, highlight or underline, and MUCH more.
No all of my postings have to be b; ack and with at size 11 font.

It was soo good in the past, but with change after change they continue to screw the paying organizers

Thumbnail of user elsbethk
Australia
1 review
6 helpful votes
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February 25th, 2023

I have been a member since 2014. See photo 'I have not joined any group' unbelievable! Why request to join!? I have booked for lots of outings, but not coming up on iPhone. Meetup app use to work on iPhone not any more. Delete and try to install new app. Didn't load. Still working on Computer & iPad. Not happy with the way of uploading photos to our Sydney Photo fun website. The sequence is different on computer and iPad. When you upload first your photos they end up much further up and different sequence when to find them on iPad. Very confusing. Often very slow to get into website to watch uploaded photos. Too time consuming! Not happy at all at the moment with the whole website situation!

Thumbnail of user alanl82
Arizona
1 review
20 helpful votes
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January 8th, 2018

After years and year of using meetup we are forced to look for a new system to organize our 'meetups'. At first I thought the new platform was a work in progress or required a bit of a learning curve but after giving it a serious shot I have to say it almost unusable and a huge step backward.

Thumbnail of user francesl21
GB
1 review
4 helpful votes
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September 29th, 2017

Agree with John W. Hang out with a bunch of strangers from the start, go to another meet up and hang out with another group of strangers. Also outings like theatre what is the point of pairing up with strangers in the foyer and paying them a fee for the 'pleasure.' Might as well not go or go alone. Also a lot of meet up at are clubs that exist anyway so why go with strangers?

Thumbnail of user pluruniqua
North Carolina
1 review
4 helpful votes
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November 14th, 2023

Scamming and charging for services that their saying can be charged in 24 hours if no cancelation. I used it n within the hour was charged 4 different fees@50$ I canceled it soon as that 24 hour turned in the moment I used card. They should have repercussions or be shut down. Nothing good from the short time.I was raped for their greed,overall no one should use this phishing site due to privacy reasons I can't show u the right way so please let me warn others

Thumbnail of user rayw66
Utah
1 review
4 helpful votes
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November 13th, 2017

They block people trying to subscribe first time, for NO reason, and block ability to ever dispute, because you have to sign in to ask a question and you cannot sign in.

I will encourage any groups I care about to move elsewhere. They are completely clueless. Lots of other reviews here demonstrate that, lowest rating I have seen here on businesses I check on, and it appears that they couldn't care less.

Thumbnail of user annettet5
Pennsylvania
1 review
15 helpful votes
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October 1st, 2014

I tried to organize a few meetups with no success, so I didn't want to waste my time or money anymore and attempted to unsubscribe as an organizer and stop my cc deductions. An almost impossible feat. They charged my credit card again and once again I'm trying to stop my membership. Phone calls not accepted and emails not answered. BEWARE!

Tip for consumers:
It sounds like a good idea,but I had no success.

Service
Value
Thumbnail of user jony29
New York
1 review
23 helpful votes
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February 14th, 2017

I did not join Meetup to see your political nonsense. Cease and desist or you will lose the majority of your members and maybe the whole website. Meetup is supposed to be a fun way to meet people of similar interests - not to serve your political interests. Grow up!

Thumbnail of user darlaj77
Indiana
1 review
2 helpful votes
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May 11th, 2021

They didn't have permission to charge my card again but they did. Also they doubled the price for the second month. I shouldn't even have had to cancel since I only signed up for ONE month. I disputed the charge through my bank but no luck. They won't give. There's info on the net about what it takes to get autopayments legitimately and Meetup doesn't meet the legal requirements. Will all the complaints they have it won't be long before there's a class action lawsuit which I'm certainly willing to get started. Seems since it's a relatively small amount, they figure none of us will really go after them. But I will. I'm one of those annoying people who's into the principle of the matter.

Tip for consumers:
Keep an eye on your bank activity.

Products used:
None

Service
Value
Thumbnail of user cynthiam97
Pennsylvania
1 review
18 helpful votes
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February 14th, 2017

Yep we all know that they were the instigators that went to Lois Lerner in the IRS and squealed on tea party people the weasels that they are. Meet up has always been a creepy organization with bad customer service and now for them to be pushing the resist movement and did you adamantly trying to overthrow our government this organization needs to be tried fir Sedition and jailed. Bye bye Brendin McGovern, Glusman and Atkins. The people are too smart for your manipulative moves! Instigating unrest in this country unnecessarily and for no reason other than the fact that you can't handle that you lost the election. Go back to kindergarten and learn how to lose like an adult. This is a democracy and you lost. Get it?

Thumbnail of user leslieg57
North Carolina
1 review
19 helpful votes
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January 12th, 2018

I have used Meetup for over 5 years and with their latest update (late 2017 and continuing) all of the functions to successfully manage my group have been taken away in favor of "pretty" and phone "user friendly" for members. Chip-in - gone from the site; # of guests - gone from the site; monitoring # of no-shows - gone from the site; copying stored pictures to another event - all of the pictures are gone. I'm looking for another platform before the "improvements" become any worse!

Service
Value
Thumbnail of user joey397
California
1 review
4 helpful votes
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October 22nd, 2016

I hated the latest version of Meetup (v. 6). It lost so much useful functionality.

Luckily, I had an old (before the Meetup update) iTunes back up of my iPhone, and was able to restore the prior version of Meetup from that back up.

This YouTube video showed me how:

https://m.youtube.com/watch?v=SO_3gFB_sS8

Thumbnail of user angelosc1
Greece
6 reviews
14 helpful votes
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November 5th, 2014

It is a very good site to organize a meeting in your city where people from different backgrounds are welcome to join. One way is to organize a facebook event but another is to use this tool to organize it for people who don't have facebook accounts and don't want to get involved too much in facebook to attend events.

My personal experience: great

Thumbnail of user tonyd24
Pennsylvania
2 reviews
3 helpful votes
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April 17th, 2013

I've had all positive experiences. Although, I have mainly gone to the Support group meetups like Social Anxiety. I've been to few regular meetups such as Art and film meetups. When I've gone, The Organizer will ask for $2 or $3 donation to cover monthly fee. Its better to have a group private so that the Organizer can eecide if the person is truly interested in group. There are weirdos out there.

Thumbnail of user nunyab34
Minnesota
1 review
20 helpful votes
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February 13th, 2017

Thank you MeetupHQ. With the push of the new #Resist groups you have finally pushed me to delete my profile and end the the years of emails from your site. I'm looking forward to one less spam email now that you've decided to promote the liberal snowflake agenda. Like other celebrities, Facebook pages, other social and mainstream media sites that have decided to weigh in on and promote the lefts politics trying to tell me how I "should" think. I choose to think for myself and in that regard I am happy to be rid of you and the other disappointing sheep of the last 8 years. When you want to return to being an inclusive site for EVERYONE I may return. Until then enjoy your new groups and new role as a propaganda machine for the snowflakes cause.

Thumbnail of user bobt280
Rhode Island
1 review
18 helpful votes
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January 9th, 2019

Horrible. Absolutely horrible. A nightmare for event organisers. Went from a terrific feature-rich site to one that continues to be less and less functional. No question that they are doing everything they can to chop code and reduce data usage. I'm an organizer for a group with over 5K members and we are dumping them.

Thumbnail of user maiaras
Georgia
1 review
6 helpful votes
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September 19th, 2018

None customer service support. Impossible to cancel. Until for reset the password it's a problem. No phone number to call. The only email that I find in the web site they sent me this answer -"Yikes! It looks like you replied to a notification from *******@meetup.com.
Unfortunately, replies to this email address are routed to an unmonitored mailbox, and no one will read them." No one will read them? Such it a disrespectful answer

Thumbnail of user crispinr
Canada
1 review
4 helpful votes
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August 27th, 2019

I found it very frustrating to find the right meetup group inside the meetup app. I had the name spelled absolutely correct but still could not find it. Yet google found the meetup group no problem. Suggest Meetup do some work on their search algorithm.

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