Melaleuca

We canceled our account with them last year, and then they charge my wife's card with $41.99. They say it will take up to 10 days to get the refund. It didn't take them 10 days to take it from us. They have put a very bad taste in our mouth. This is wrong. We will NOT recommend them to anybody. I would not rate them a one star, but that is the worst they will let me rate them. This is very wrong.

This is the worst company on the face of the earth. I cancelled my monthly shipments the morning after I received a notice of a monthly auto shipment they scheduled, due to me not filling out an order. I could not keep spending the money each month (due to loss of income/Covid), but planned to resume when things got back to normal. Not only would they not stop the shipment (it hadn't left their warehouse), they refused to give me my money back when they received the shipment back from me, as I refused it at the door once it had arrived. UPS shows they received it back, but no refund to me. Don't ever get connected with this company. It is unbelievable in today's world that their are still companies that treat customers like this. Not Costco, Sams, or Amazon... they'd never treat their customers like that. Hopefully very soon Melaleuca will be NO MORE!

Did you know they force you to buy things you didn't order? They charge you every month even if you didn't want any new products. Furthermore, if you don't sign in and specify which products you want, they'll choose random ones for you instead of at least choosing more of what you purchased in the past. My wife called twice and asked them to cancel our "subscription". They said you had to mail a printed letter! Instead of accepting our cancelation over the phone?! Then I called and said plenty of people don't have printers and they don't realize how inconsiderate and inconvenient that policy is. They said I can send an email (again, instead of simply verifying it's me over the phone and canceling). I asked if a new customer could sign up with them over the phone and they said yes! Lol. I sent that email last month to cancel and they just charged us again. I'm disgusted with their customer service.

I have been a consumer of Maleleuca products on and off for about 4 years. In the past when I needed to cancel service there wasn't a headache. You just had to scan your form in via email (DO NOT FAX. IT WILL NOT WORK), and then your services will be canceled.

This last time I received a box I didn't need. I paid 10 for return shipping label and returned. I was told I would get my money back.

A week later I call and ask where is my money. They tell me it's a credit.

WHY WOULD YOU CREDIT A CANCELLED ACCOUNT?

I ask, they tell me it's policy. I tell them I wasn't made aware. They apologize and say it will take up to 7-10 days for my credit back to my debit card.

2 weeks later I call back. I still haven't received my money.

They apologize and tell me it's still a credit. I'm in tears at this point. Too tired to be angry. I am disappointed however. I tell the young man. He tells me I will get my credit on my card it will take 5 days.

No offer of retribution.
No offer of free products.
Just an I'm sorry you have no money, no gas and are running out of food.

I told them i must wait until my next paycheck. This hurts because I'm single mom of 3.

They tell me they understand...

NO OFFER TO RECTIFY.

Company did not offer to exchange products instead wanted to sell me more. I was highly disappointed. I only made one order, and then dropped out of the program

My overall review is: the cost for these products are overpriced, when trying to return my order, which I tried to return 20 minutes after I ordered my products I was unable to. I was not able todo my return because the returns deptartment was closed. So the next day my order already went out, even though I emailed Melaleuca that I wanted the order cancelled right away. Since the order had gone out, I ended up paying for 13$ of return, for the return label. I would never order again from this company for the following reasons: you cannot return late in the evening b/c they are closed, they do not cover the return cost and the products are overpriced for things you can get anywhere else.