Melaleuca

Buyer beware….
I contacted Melaleuca on behalf of a friend of mine who is in the hospital and had ordered from this company since 2001 to canceled his membership. The customer representative I initially spoke to advised he canceled the account and provided a refund to my friend since he was in the hospital. Two weeks later I discovered the Melaleuca charged my friends account which was supposed to be closed $73.00. I recontacted the company and spoke to a new customer representative who stated that the account had not been closed and that my friend owed the money and if we wanted a refund we would have to pay $10. I advised her that was unacceptable since the account was already closed several weeks ago. The representative advised me they had no idea who close the account or who the representative was that spoke with me even though I gave them his name n email. She then said as a courtesy she would deduct the $10 and not charge that. She then stated that I needed to send a letter canceling the account to a supervisor. Per the representative I sent the requested letter to her supervisor *******@melaluca.com and was told that a refund would be issued. I got an email later stating that they would not refund the money because he had received a 50% refund previously.
What a terrible company!

I just had to post a review because of some of the absolutely ridiculous statements I've read, all of which had to make me wonder who is posting these things? For example, EXPENSIVE? Are you KIDDING!?! I could go on and on here, but let's just use cleaning products as an example. A bottle of window cleaner or tile cleaner typically costs $3 - $4 a bottle in local stores. Melaleuca's replacement version cost under $1.00. How does THAT translate as expensive? Oh, some will say you have to pay for shipping. Yep, that's right, and it's 5.4% of the cost. Even WITH shipping, the cost is still 1/3 of the price.

Another thing I've read was ingredients. Melaleuca is very open about ingredients they use. They certainly won't reveal what combinations of safer ingredients are used within a product for obvious reasons so that competing companies don't try to duplicate them. Here is a great link to ingredients used: https://ca.melaleuca.com/about/ingredients-philosophy

Another complaint is about having make MONTHLY orders. NOT TRUE! What amazes me is that people shop monthly for the very products Melaleuca offers. In other words, they are already shopping MONTHLY and then they complain about shopping MONTHLY at Melaleuca? Simply switch stores, people. Why spend more at local stores than on Melaleuca's less costly products that are even better anyways. There are literally 100's of products to choose from, and then when you consider that there are some 2,000 online stores partnered with Melaleuca for cash back discounts, why shop anywhere else than at Melaleuca? If by chance Melaleuca does not offer something needed, use a portal for cash discounts at some 2,000 stores like Walmart, Best Buy, Macy's, Target, Sam's club, etc., etc.

I could write a book about the benefits of shopping at Melaleuca. I have saved THOUSANDS over the years, not to mention the obvious health benefits from keeping toxic products out of my home.

Even though they are not bad products, they are not the best either. I have been using the line for more than a year, and I have to be calling constantly because I was getting my order plus an extra box that is charged automatically. They are supposed to work by month and you agree to receive monthly pack of merchandise, but sometimes you actually spend more money on extra new items and try it out and they still send the monthly box that you add at the beginning of your enrollment with them, even when you try to cancel it itsssss impossible. I try to cancel in the pandemic and it was a waste of time, customer services will tell you to send a FAX... Who the hell use a fax in 2021... Please update your companyyyy... so after few calls and email and email and calls and calls. Today October 12,2021, I called again and customer service representative Hannah ask me for another email letter to be sent to a new email that is not even in the customer service list. So here it is just in case they don't answer your petitions. Send the email to this person *******@melaleuca.com that is supposed to be the manager that by the way she at the moment of my call was all the time at the bathroom... But Hannah was able to wait for her and call me back indicating they received my email asking to cancel my account. HOPE this is true this time, Sorry for the mix speling but this is not my first language. Hope this help anyone out there having my same problem...